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Cisco Unified IP Phone 7906G and 7911G Administration Guide for Cisco Unified Communications Manager 6.1 (3) (SCCP and SIP)
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Index
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Preface
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An Overview of the Cisco Unified IP Phone
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Preparing to Install the Cisco Unified IP Phone on Your Network
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Setting Up the Cisco Unified IP Phone
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Configuring Settings on the Cisco Unified IP Phone
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Configuring Features, Templates, Services, and Users
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Customizing the Cisco Unified IP Phone
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Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone
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Monitoring the Cisco Unified IP Phone Remotely
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Troubleshooting and Maintenance
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Providing Information to Users
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Feature Support by Protocol for Cisco Unified IP Phone 7906G and 7911G
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Supporting International Users
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Technical Specifications
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Table Of Contents
Configuring Features, Templates, Services, and Users
Telephony Features Available for the Cisco Unified IP Phone
Configuring Corporate and Personal Directories
Configuring Corporate Directories
Configuring Personal Directory
Modifying Phone Button Templates
Modifying a Phone Button Template for Personal Address Book or Fast Dials
Adding Users to Cisco Unified Communications Manager
Managing the User Options Web Pages
Giving Users Access to the User Options Web Pages
Specifying Options that Appear on the User Options Web Pages
Configuring Features, Templates, Services, and Users
After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure communications features, optionally modify phone templates, set up services, and assign users.
This chapter provides an overview of these configuration and setup procedures. Cisco Unified Communications Manager documentation provides detailed instructions for these procedures.
For suggestions about how to provide users with information about features, and what information to provide, see Appendix A, "Providing Information to Users."
For information about setting up phones in non-English environments, see Appendix C, "Supporting International Users."
This chapter includes following topics:
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Telephony Features Available for the Cisco Unified IP Phone
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Telephony Features Available for the Cisco Unified IP Phone
After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you configure by using Cisco Unified Communications Manager Administration. The Configuration Reference column lists Cisco Unified Communications Manager documentation that contains configuration procedures and related information.
For more information about using most of these features on the phone, refer to the Cisco Unified IP Phones 7906G and 7911G Guide.
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Table 5-1 Telephony Features for the Cisco Unified IP Phone
Abbreviated dialing
A user can configure up to 99 speed-dial entries. Speed-dial entries that are not assigned to the speed-dial buttons on the phone are used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey appears, and the user can access any speed-dial entry by entering the appropriate index.
For more information, refer to the:
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Audible Message Waiting Indicator
A stutter tone from the handset, headset, or speakerphone indicates that a user has one or more new voice messages on a line.
Note
For more information, refer to:
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Auto answer
Causes the speakerphone to go off hook automatically when an incoming call is received. The user can monitor the call using the speaker but must pick up the handset to speak to the caller.
For more information, refer to the Cisco Unified Communications Manager Administration Guide, "Configuring Directory Numbers" chapter.
Auto dial
Allows the phone user to choose from matching numbers in the Placed Calls log while dialing. To place the call, the user can choose a number from the Auto Dial list or continue to enter digits manually.
Requires no configuration.
Barge (and cBarge)
Allows a user to join a non-private call on a shared phone line. Barge features include cBarge and Barge.
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The phones support Barge in two conference modes:
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For more information, refer to:
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Block external to external transfer
Prevents users from transferring an external call to another external number.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "External Call Transfer Restrictions" chapter.
Call display restrictions
Determines the information that will display for calling or connected lines, depending on the parties who are involved in the call.
For more information, refer to the:
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Call forward
Allows users to redirect incoming calls to another number. Call forward options include Call Forward All, Call Forward Busy, Call Forward No Answer, and Call Forward No Coverage.
For more information, refer to:
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Call forward all destination override
Allows you to override Call Forward All (CFA) in cases where the CFA target places a call to the CFA initiator. This feature allows the CFA target to reach the CFA initiator for important calls. The override works whether the CFA target phone number is internal or external.
Update the Configuration Reference: For more information, refer to Cisco Unified Communications Manager System Guide, "Understanding Directory Numbers" chapter.
Call park
Places the call on hold so that anyone connected to the Cisco Unified Communications Manager system can retrieve the call.
Note
For more information, refer to the:
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Call pickup
Allows users to redirect a call that is ringing on another phone within their pickup group to their phone.
You can configure an audio and/or visual alert for the primary line on the phone. This alert notifies the users that a call is ringing in their pickup group.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Call Pickup Configuration" chapter.
Call recording
Allows a supervisor to record an active call. The user might hear an intermittent tone (beep tone) during a call when it is being recorded.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.
Call waiting
Receives a second incoming call on the same line without disconnecting the first call.
For more information, refer to the Cisco Unified Communications System Guide, "Understanding Directory Numbers" chapter.
Caller ID
Displays the telephone number and name of the caller.
For more information, refer to the:
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Caller ID Blocking
Blocks a users phone number or e-mail address.
For more information, refer to:
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Call Back
Allows a user to receive call back notification on a Cisco Unified IP Phone when a called party becomes available.
For more information, refer to the:
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Client matter codes (CMC)
(SCCP phones only)
Enables a user to specify that a call relates to a specific client matter.
For more information, refer to the:
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Conference
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Configurable call forward display
Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
For more information, refer to:
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CTI Applications
A computer telephony integration (CTI) route point can designate a virtual device to receive multiple, simultaneous calls for application-controlled redirection.
For more information, refer to the Cisco Unified Communications Manager Administration Guide, "CTI Route Point Configuration" chapter.
Directed Call Park
Allows a user to transfer an active call to an available directed call park number that the user dials or speed dials.
A Call Park BLF button indicates whether a directed call park number is occupied and provides speed-dial access to the directed call park number.
Note
For more information, refer to Cisco Unified Communications Manager Features and Services Guide, "Call Park and Directed Call Park" chapter.
Direct transfer
Joins two established calls (calls that are on hold or in connected state) into one call and drops the feature initiator from the call. Does not initiate a consultation call and does not put the active call on hold.
For more information, refer to the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Distinctive ring
Users can customize how their phone indicates an incoming call and a new voice mail message.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Custom Phone Rings" chapter.
Do Not Disturb (DND)
When DND is turned on, no audible rings occur during the ringing-in state of a call.
You can configure the phone to have a softkey template with a DND softkey.
The following DND-related parameters are configurable in Cisco Unified Communications Manager Administration:
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Cisco Unified Communications Manager Features and Services Guide, "Do Not Disturb" chapter.
Extension Mobility
Enables users to sign into their directory number from any Cisco Unified IP Phone.
For more information, refer to the:
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Fast Dial Service
Allows a user to enter a Fast Dial code to place a call. Fast Dial codes can be assigned to phone numbers or Personal Address Book entries. (See "Services" in this table.)
For more information, refer to the:
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Forced authorization codes (FAC)
(SCCP phones only)
Controls the types of calls that certain users can place.
For more information, refer to the:
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Group call pickup
Allows users to pick up incoming calls within their own group or in other groups.
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Help system
Provides a comprehensive set of topics that appear on the phone screen
Requires no configuration.
Hold/Resume
Allows the user to move a connected call from an active state to a held state.
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Hold Reversion
Limits the amount of time that a call can be on hold before reverting back to the phone that put the call on hold and alerting the user.
Reverting calls are distinguished from incoming calls by a single ring (or beep, depending on the new call indicator setting for the line). This notification repeats at intervals if not resumed.
A call that triggers Hold Reversion also displays an animated icon in the call bubble and a brief message on the status line.
You can configure call focus priority to favor incoming or reverting calls.
For more information about configuring this feature, refer to Cisco Unified Communications Manager Features and Services Guide, "Hold Reversion" chapter.
Hold Status
Enables phones with a shared line to distinguish between the local and remote lines that placed a call on hold.
No configuration is required.
Hunt Group
Provides load sharing for calls to a main directory number. A hunt group contains a series of directory numbers that can answer the incoming calls. When the first directory number in the hunt group is busy, the system hunts in a predetermined sequence for the next available directory number in the group and directs the call to that phone.
For more information, refer to:
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Immediate Divert
Allows a user to transfer a ringing, connected, or held call directly to a voice-messaging system.When a call is diverted, the line becomes available to make or receive new calls.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Immediate Divert" chapter
Immediate Divert—Enhanced
Allows users to transfer incoming calls directly to their voice messaging system or to the voice messaging system of the original called party.
For more information, refer to the:
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Join/Select
Allows user to join two or more calls that are on one line to create a conference call and remain on the call.
For more information:
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Log out of hunt groups
Allows users to log out of a hunt group and temporarily block calls from ringing their phone when they are not available to take calls. Logging out of hunt groups does not prevent non-hunt group calls from ringing their phone.
For more information
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Malicious call identification (MCID)
(SCCP phones only)
Allows you to report a call of a malicious nature by requesting that Cisco Unified Communications Manager identify and register the source of an incoming call in the network.
For more information refer to the:
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Meet-Me conference
Enables other callers to join in a conference.
For more information refer to the Cisco Unified Communications Manager Administration Guide, "Meet-Me Number/Pattern Configuration" and "Conference Bridges" chapters
Message waiting
Indicates that one or more voice messages are waiting for a user.
For more information refer to the:
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Mobile Connect
Enables users to manage business calls using a single phone number and pick up in-progress calls on the desktop phone and mobile phone.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Mobile Connect and Mobile Voice Access" chapter.
Mobile Voice Access
Extends Mobile Connect capabilities by allowing users to access an interactive voice response (IVR) system to originate a call from a remote device such as a cellular phone.
For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Mobile Connect and Mobile Voice Access" chapter.
Multilevel Precedence and Preemption (MLPP)
(SCCP phones only)
Allows properly validated users to place priority calls. If necessary, users can preempt lower-priority phone calls. Also allows the use of the call-forward alternate party (CFAP) feature for forwarding a precedence call.
For more information refer to the Cisco Unified Communications Manager Features and Services Guide, "Multilevel Precedence and Preemption" chapter.
Multiple calls per line appearance
Each line can support multiple calls. Only one call can be active at any time; other calls are automatically placed on hold.
For more information refer to Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter.
Mute
Mutes the microphone from the handset or headset.
Requires no configuration.
Music on hold
Plays music while callers are on hold.
For more information refer to the:
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Onhook call transfer
Allows a user to press a single Transfer softkey and then go onhook to complete a call transfer.
Refer to the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter.
Onhook predialing
Allows a user to dial a number without going off hook. The user can then either pick up the handset or press the Dial softkey.
For more information, refer to the Cisco Unified IP Phone 7962G Phone Guide, "Basic Call Handling" chapter.
Other group pickup
Allows a user to answer a call ringing on a phone in another group that is associated with the user's group. (See also "Call pickup" and "Group call pickup" in this table.)
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Phone secure web access
Cisco Unified IP Phones can now securely access the web with the use of a phone trust store called "phone-trust."
Cisco Unified Communication Manager Security Guide, "Security Overview" chapter.
Private Line Automated Ringdown (PLAR)
The Cisco Unified Communications Manager administrator can configure a phone number that the Cisco Unified IP Phone dials as soon as the handset goes off hook. This can be useful for phones that are designated for calling emergency or "hotline" numbers.
Refer to the "SIP Dial Rules Configuration" chapter in the Cisco Unified Communications Manager System Guide, Release 6.1 for instructions on how to configure PLAR.
Privacy
Prevents users who share a line from adding themselves to a call and from viewing information on their phone screens about the call of the other user.
For more information refer to:
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Programmable line keys (PLK)
The administrator can assign features to line buttons. Softkeys normally control these features; for example, New Call, Call Back, End Call, and Forward All. When the administrator configures these features on the line buttons, they always remain visible, so users can have a "hard" New Call key.
For more information, refer to:
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Quality Reporting Tool (QRT)
Allows users to use the QRT softkey on a phone to submit information about problem phone calls. QRT can be configured for either of two user modes, depending upon the amount of user interaction desired with QRT.
For more information refer to the:
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Redial
Redials the last number dialed on the Cisco Unified IP Phone.
Requires no configuration.
Ring setting
Identifies ring type used for a line when a phone has another active call
For more information refer to Cisco Unified Communications Manager Administration Guide, "Directory Number Configuration" chapter
Secure Conference
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For more information about security, see the ""Overview of Supported Security Features"" section.
For additional information, refer to these:
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Services
Allows you to use the Cisco Unified IP Phone Services Configuration menu in Cisco Unified Communications Manager Administration to define and maintain the list of phone services to which users can subscribe.
For more information refer to the:
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Services URL button
Provides one-touch access to information services.
Refer to Cisco Unified Communications Manager Administration Guide for configuration procedures.
Shared line
Allows a user to have multiple phones that share the same phone number or allows a user to share a phone number with a coworker.
For more information, refer to the Cisco Unified Communications Manager System Guide, "Cisco Unified IP Phones" chapter
Silent Monitoring
Allows a supervisor to silently monitor an active call. The supervisor cannot be heard by either party on the call. The user might hear an intermittent tone
(beep tone) during a call when it is being monitored.For more information, refer to the Cisco Unified Communications Manager Features and Services Guide, "Monitoring and Recording" chapter.
Speed-dial
Dials a specified number that has been previously stored.
For more information refer to the:
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Time-of-Day Routing
Restricts access to specified telephony features by time period.
For more information refer to the:
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Transfer
Transfers an active call to another directory number.
Requires no configuration.
Transfer - Direct Transfer
Transfer—The first invocation of Transfer will always initiate a new call by using the same directory number, after putting the active call on hold.
Direct Transfer—This transfer joins two established calls (call is in hold or in connected state) into one call and drops the feature initiator from the call. Direct Transfer does not initiate a consultation call and does not put the active call on hold.
For more information, refer to the Cisco Unified Communications Manager Administration Guide, "Understanding Directory Numbers" chapter.
Voice messaging system
Enables callers to leave voice messages if calls are unanswered.
For more information refer to the:
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Video mode
(7911G only)
Allows a user to select the video display mode for viewing a video conference, depending on the modes configured in the system.
For more information:
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Video support
(7911G only)
Enable video support on the phone.
For more information refer to:
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Configuring Corporate and Personal Directories
The Directories menu on the Cisco Unified IP Phones 7906G and 7911G gives users access to several directories. These directories can include:
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To support this feature, you must configure corporate directories. See the "Configuring Corporate Directories" section for more information.
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To support this feature, you must provide the user with software to configure the personal directory. See the "Configuring Personal Directory" section for more information.
After the LDAP directory configuration completes, users can use the Corporate Directory service on your Cisco Unified IP Phone to look up users in the corporate directory.
Configuring Corporate Directories
Cisco Unified Communications Manager uses a Lightweight Directory Access Protocol (LDAP) directory to store authentication and authorization information about users of Cisco Unified Communications Manager applications that interface with Cisco Unified Communications Manager. Authentication establishes a user's right to access the system. Authorization identifies the telephony resources that a user is permitted to use, such as a specific telephone extension.
To install and set up these features, refer to the Cisco Unified Communications Manager Administration Guide, LDAP System Configuration, LDAP Directory Configuration, and LDAP Authentication Configuration chapters.
After the LDAP directory configuration completes, users can use the Corporate Directory service on their Cisco Unified IP Phone to look up users in the corporate directory.
Configuring Personal Directory
Personal Directory consists of the following features:
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Users can access Personal Directory features by these methods:
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To configure Personal Directory from a web browser, users must access their Cisco Unified Communications Manager User Options web pages. You must provide users with a URL and login information.
To synchronize with Microsoft Outlook, users must install the Cisco Unified IP Phone Address Book Synchronizer utility, which is provided by you. To obtain this software to distribute to users, choose Application > Plugins from Cisco Unified Communications Manager Administration, then locate and click Cisco Unified IP Phone Address Book Synchronizer.
Modifying Phone Button Templates
Phone button templates let you assign features to phone buttons. On the Cisco Unified IP Phones 7906G and 7911G, only the Privacy feature (Private softkey) can be configured on the template.
Ideally, you modify templates before registering phones on the network. In this way, you can access customized phone button template options from Cisco Unified Communications Manager during registration.
To modify a phone button template, choose Device > Device Settings > Phone Button Template from Cisco Unified Communications Manager Administration. To assign a phone button template to a phone, use the Phone Button Template field in the Cisco Unified Communications Manager Administration Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.
Modifying a Phone Button Template for Personal Address Book or Fast Dials
You can modify a phone button template to associate a service URL with a line button. Doing so enables users to have single-button access to the PAB and Fast Dials. Before you modify the phone button template, you must configure PAB or Fast Dials as an IP phone service.
To configure PAB or Fast Dial as an IP phone service (if it is not already a service), follow these steps:
Procedure
Step 1
The Find and List IP Phone Services window displays.
Step 2
Step 3
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For PAB, enter the following URL:
http://<Unified CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=pab
For Fast Dial, enter the following URL:
http://<Unified-CM-server-name>:8080/ccmpd/login.do?name=#DEVICENAME#&service=fd
Step 4
You can add, update, or delete service parameters as needed as described in "IP Phone Service Parameter" chapter in the Cisco Unified Communications Manager Administration Guide.
Note
To modify a phone button template for PAB or Fast Dial, follow these steps:
Procedure
Step 1
Step 2
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Step 4
The Phone Button Template Configuration window opens.
Step 5
Step 6
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Step 8
Step 9
The phone user can now access the User Options pages and associate the service with a button on the phone.
For additional information on IP phone services, see the Cisco Unified Communications Manager Administration Guide, "IP Phone Services Configuration" chapter. For additional information on configuring line buttons, see the Cisco Unified Communications Manager Administration Guide, "Cisco Unified IP Phone Configuration" chapter, "Configuring Speed-Dial Buttons" section.
Configuring Softkey Templates
Using Cisco Unified Communications Manager Administration, you can manage softkeys associated with applications that are supported by the Cisco Unified IP Phones 7906G and 7911G. Cisco Unified Communications Manager supports two types of softkey templates: standard and nonstandard. Standard softkey templates include Standard User and Standard Feature. An application that supports softkeys can have one or more standard softkey templates associated with it. You can modify a standard softkey template by making a copy of it, giving it a new name, and making updates to that copied softkey template. You can also modify a nonstandard softkey template.
It is recommended that you use the standard softkey template which excludes features already assigned to programmable buttons and limits the feature set to the most commonly used ones. This template reduces the number of softkeys displayed on the phone at one time, eliminating the need for users to press the more softkey. For more information, see Modifying Phone Button Templates.
To configure softkey templates, choose Device > Device Settings > Softkey Template from Cisco Unified Communications Manager Administration. To assign a softkey template to a phone, use the Softkey Template field in the Cisco Unified Communications Manager Administration Phone Configuration window. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.
Setting Up Services
The Services button on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. These services comprise XML applications that enable the display of interactive content with text and graphics on the phone. Examples of services include local movie times, stock quotes, and weather reports.
Before a user can access any service:
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Before you set up services, gather the URLs for the sites that you want to set up and verify that users can access those sites from your corporate IP telephony network.
To set up these services, choose Feature > Cisco Unified IP Phone Services from Cisco Unified Communications Manager Administration. Refer to Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager System Guide for more information.
After you configure these services, verify that your users have access to the Cisco Unified Communications Manager IP Phone Options web-based application, from which they can select and subscribe to configured services. See the "How Users Subscribe to Services and Configure Phone Features" section on page A-3 for a summary of the information that you must provide to end users.
Adding Users to Cisco Unified Communications Manager
Adding users to Cisco Unified Communications Manager allows you to display and maintain information about users such as their directory information and passwords.
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Users added to Cisco Unified Communications Manager can perform these actions:
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You can add users to Cisco Unified Communications Manager using either of these methods:
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Refer to Cisco Unified Communications Manager Administration Guide for more information about adding users. Refer to Cisco Unified Communications Manager System Guide for details about user information.
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Refer to Bulk Administration Tool User Guide for Cisco Unified Communications Manager for details.
Refer to Cisco Unified Communications Manager Bulk Administration User Guide for details.
Managing the User Options Web Pages
From the User Options web page, users can customize and control several phone features and settings. For detailed information about the User Options web pages, refer to Cisco Unified IP Phone 7911G Phone Guide.
Giving Users Access to the User Options Web Pages
Before a user can access the User Options web pages, you must use Cisco Unified Communications Manager Administration to add the user to a standard Cisco Unified Communications Manager end user group. To do so, choose User Management > User Groups.
For additional information, refer to:
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Specifying Options that Appear on the User Options Web Pages
Most options that are on the User Options web pages appear by default. However, the following options must be set by the system administrator by using Enterprise Parameters Configuration settings in Cisco Unified Communications Manager Administration:
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Note
To change the options that appear on the User Options web pages, follow these steps:
Procedure
Step 1
The Enterprise Parameters Configuration window displays.
Step 2
True—Option displays on the User Options web pages (default).
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