Cisco Unified IP Phone 7900 Series

Table Of Contents

Cisco IP Phone 7902G/7905G/7912G Release Notes for Firmware Release 4.0(0) for Cisco CallManager 3.3.2 or Later

Installing Required Firmware for the Cisco IP Phone

Related Documentation

What's New in this Release

Resolved Defects

Known Defects

Obtaining Documentation

Cisco.com

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco TAC Website

Opening a TAC Case

TAC Case Priority Definitions

Obtaining Additional Publications and Information

Cisco IP Phone 7902G/7905G/7912G Release Notes for Firmware Release 4.0(0) for Cisco CallManager 3.3.2 or Later

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These release notes include the following sections:

•Installing Required Firmware for the Cisco IP Phone

•Related Documentation

•What's New in this Release

•Resolved Defects

•Known Defects

•Obtaining Documentation

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Installing Required Firmware for the Cisco IP Phone

Before using the Cisco IP Phone models 7902G, 7905G, and 7912G with Cisco CallManager release 3.3.2 or later, you must install the latest firmware on all Cisco CallManager servers in the cluster. The firmware image names are:

•For the Cisco IP Phone 7902G: CP7902040000SCCP040701A

•For the Cisco IP Phone 7905G: CP7905040000SCCP040701A

•For the Cisco IP Phone 7912G: CP7912040000SCCP040701A

To install the firmware, follow these steps:

Procedure

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Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 Double-click one of the following hyperlinks, and follow the prompts to download the firmware:

•For the Cisco IP Phone 7902G: cmterm-7902g-sccp.4-0-0.exe

•For the Cisco IP Phone 7905G: cmterm-7905g-sccp.4-0-0.exe

•For the Cisco IP Phone 7912G: cmterm-7912g-sccp.4-0-0.exe

Step 3 Go back to the URL shown in Step 1, double-click one of the following hyperlinks, and follow the prompts to download the Readme file, which contains installation instructions for the corresponding firmware:

•For the Cisco IP Phone 7902G: cmterm-7902g-sccp.4-0-0-Readme.htm

•For the Cisco IP Phone 7905G: cmterm-7905g-sccp.4-0-0-Readme.htm

•For the Cisco IP Phone 7912G: cmterm-7912g-sccp.4-0-0-Readme.htm

Step 4 Follow the instructions in the Readme file to install the firmware.

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Related Documentation

For more information about Cisco IP Phones, refer to the following publications, which are available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm

•Cisco IP Phone Administration Guide for Cisco CallManager Models 7902G, 7905G, and 7912G

•Cisco IP Phone 7902G Phone Guide

•Cisco IP Phone 7905G/7912G Phone Guide

•Customizing Your Cisco IP Phone on the Web

•Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series

For more information about Cisco CallManager, refer to the following publications, which are available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_0/index.htm

•Cisco CallManager Administration Guide

•Cisco CallManager Features and Services Guide

•Cisco CallManager System Guide

•Cisco CallManager Serviceability Administration Guide

•Cisco CallManager Serviceability System Guide

•Cisco IP Telephony Troubleshooting Guide for Cisco CallManager

•Bulk Administration Tool User Guide

What's New in this Release

•Speed dial access—You can now use the Navigation button on the Cisco IP Phone model 7905G/7912G to access speed dial numbers when the phone is off hook and ready to dial or when there a single call on the line.

•Localization feature—With this release of the phone firmware and with Locale Installer release 4.0(1) SR1, the Cisco IP Phone can support the localization feature in Cisco CallManager 4.0(1) or later.

•Locale setting—The phone will maintain its current user and network locale settings even if the phone does not successfully complete a download from the TFTP server.

•Fallback—After a failover, the Cisco IP Phone will wait for two minutes before it falls back to the primary Cisco CallManager server when it detects that this server is back in SRST state.

Resolved Defects

Table 1 describes Severity 1, 2, and 3 defects that were resolved in this release.

Table 1 Defects Resolved in this Release 

Identifier	Summary
CSCed62418	Cisco IP Phone models 7902G/7905G/7912G ignore ICMP redirects
CSCee01235	Cisco IP Phone 7912G reports CM-aborted-TCP when restarted from Cisco CallManager Administration
CSCee02798	Cisco IP Phone 7912G loops in ARP when duplicate IP and using DHCP
CSCee06946	Power off/on of a Cisco IP Phone 7912G causes one way voice
CSCee09616	Cisco IP Phone 7912G softkeys missing after registers to SRST router
CSCee09618	Cisco IP Phone 7912G: No call history in Placed Calls at the called party
CSCee09661	Answered calls shown in missed call history in Cisco IP Phone 7912G in SRST mode
CSCee16411	Cisco IP Phone 7912G sends wrong Accept-Language header in HTTP request
CSCee16756	Cisco IP Phone models 7905G/7912G http does not match RFC compliance
CSCee20402	Cisco IP Phone 7912G is not registered with correct locale
CSCee21437	Cisco IP Phone 7912G cannot hear music on hold when previous call exists
CSCee24350	Documentation for changing the graphic on the Cisco IP Phone 7905G/7912G LCD screen is incorrect
CSCee29400	Display wrong directory search results
CSCee41132	Monitor softkey disappears on Cisco IP Phone 7912G
CSCee41219	Softkey menu become invisible on Cisco IP Phone 7912G with Japanese locale
CSCee51701	Bottom of Japanese letters are not displayed on Cisco IP Phone 7912G LCD
CSCee53285	Cisco IP Phone 7912G resets when two ExecuteItem+Priority messages are sent
CSCee60950	Up/Down does not show Speed Dial when Cisco IP Phone models 7905G and 7912G are off hook
CSCee71621	Cisco IP Phone 7912G shows XML parse error when HTTP packets are returned out of order
CSCee75085	Cisco IP Phone models 7912G/7905G/7902G cannot do IP Reassembly correctly
CSCee85063	Cisco IP Phone 7902G sends additional digits
CSCee86552	Cisco IP Phone 7905G:XML:URI handling differences between Cisco IP Phone 7960 and Cisco IP Phone 7905G
CSCee88594	Cisco IP Phone 7912G does not queue URLs from CiscoIPPhoneExecute
CSCee88686	Consultant transfer does not work when Cisco IP Phone 7902G is transferror on SRST
CSCee92912	Removing the Message softkey from Cisco IP Phone models 7905G/7912G
CSCee96328	Cisco IP Phone models 7905G/7912G exhibit wrong behavior during failover
CSCef04650	Some Cisco CallManager 4.0 features were broken on Cisco IP Phone models 7905G/7912G with Cisco CallManager 4.1(x)
CSCuk51381	CPTONE GB incorrect tone and cadence for Cisco IP Phone models 7905G/7912G2

Known Defects

Table 1 describes known Severity 1, 2, and 3 defects in this release.

If you have an account with Cisco.com, you can use the Bug Toolkit to find defects of any severity for any release.

To access the Bug Toolkit, perform either of these actions:

•Go to this URL: http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl

•Log in to Cisco.com, click Technical Support, then click Tools & Utilities, then click Software Bug Toolkit under Troubleshooting Tools

Table 2 Known Defects in this Release 

Identifier	Headline and Bug Toolkit Link
CSCee93736	KATE file for Cisco IP Phone 7905G does not display required chars http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee93736
CSCef07927	Time on the phone display is not showing in Hungarian http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef07927
CSCef08339	Hold lamp of Cisco IP Phone 7902G is not turned on during transfer in SRST mode http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCef08339

Obtaining Documentation

Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Ordering tool:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, USA) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit e-mail comments about technical documentation to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.

Cisco TAC Website

The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:

http://www.cisco.com/tac

Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:

http://tools.cisco.com/RPF/register/register.do

Opening a TAC Case

Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:

http://www.cisco.com/tac/caseopen

For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.

To open a case by telephone, use one of the following numbers:

Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447

For a complete listing of Cisco TAC contacts, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

TAC Case Priority Definitions

To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.

Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.

Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•Cisco Marketplace provides a variety of Cisco books, reference guides, and logo merchandise. Go to this URL to visit the company store:

http://www.cisco.com/go/marketplace/

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://cisco.com/univercd/cc/td/doc/pcat/

•Cisco Press publishes a wide range of general networking, training and certification titles. Both new and experienced users will benefit from these publications. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/ipj

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/index.html

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