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Table Of Contents
Installing Required Firmware for the Cisco IP Phone
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Cisco IP Phone 7902G/7905G/7912G Release Notes for Firmware Release 3.3(8) for Cisco CallManager 4.0.1 or Later
These release notes are for use with the Cisco IP Phone models 7902G, 7905G, and 7912G running firmware release 3.3(8) with Cisco CallManager Release 4.0(1) and higher.
These release notes include the following sections:
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Installing Required Firmware for the Cisco IP Phone
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Installing Required Firmware for the Cisco IP Phone
Before using the Cisco IP Phone models 7902G, 7905G, and 7912G with Cisco CallManager release 4.0 or higher, you must install the latest firmware on all Cisco CallManager servers in the cluster. The firmware image names are:
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To install the firmware, follow these steps:
Procedure
Step 1
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Step 2
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Step 3
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Step 4
Related Documentation
For more information about Cisco IP Phones, refer to the following publications, which are available at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm
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For more information about Cisco CallManager, refer to the following publications, which are available at this URL:
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/4_0/index.htm
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What's New in this Release
Table 1 provides a brief overview of the new features in this release and lists the Cisco IP Phone models to which the features apply. For more detailed information about new features and functions, refer to the Administration Guide and Phone Guide for your phone, and refer to the Cisco CallManager documentation.
Table 1 New Features in this Release
Abbreviated dialing1
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A user can configure up to 99 speed-dial entries on a phone. Speed-dial entries that are not assigned to the speed-dial buttons on the phone are used for abbreviated dialing. When a user starts dialing digits, the AbbrDial softkey appears, and the user can access any speed-dial entry by entering the appropriate index.
Access to the IVR system1
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You can control whether a phone has access to the interactive voice response (IVR) system by using the Settings Access field in the Cisco CallManager Administration Phone Configuration page.
Access to the Settings menu1
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You can control whether a phone has access to its Settings menu by using the Settings Access field in the Cisco CallManager Administration Phone Configuration page.
Access to web settings1
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You can disable access to a phone's Phone Configuration web page and User Options web pages by using the Web Access drop-down list in the Cisco CallManager Administration Phone Configuration page.
Annunciator
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Provides Cisco CallManager with the capability of playing predefined tones and announcements to phones, gateways, and other IP telephony devices when specific errors are encountered while attempting to make an MLPP call.
Barge
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Allows a Cisco IP Phone user to join an in-progress call on a shared line using the cBarge softkey.
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Conference enhancements1
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The conference feature has been enhanced as follows:
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Configurable call forward display1
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Allows you to specify information that appears on a phone when a call is forwarded. This information can include the caller name, caller number, redirected number, and original dialed number.
DHCP header tagging update
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The VENDOR_CLASS_ID option in DHCP discovery and request messages has been changed as follows:
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Cisco IP Phone 7902toCisco Systems, Inc. IP Phone 7902•
Cisco IP Phone 7905toCisco Systems, Inc. IP Phone 7905•
Cisco IP Phone 7912toCisco Systems, Inc. IP Phone 7912Differentiated Services Code Point (DSCP)
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Provides support for DSCP phone configuration.
Direct transfer
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Connects two established calls (calls that are on hold or in connected state) into one call and drops the feature initiator from the call. Does not initiate a consultation call and does not put the active call on hold.
Drop any party
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Allows any participant in a conference to view a list of conference participants, and allows the conference controller to remove any participant from the conference.
Extension Mobility
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Enables a user to log in to his or her directory number from any Cisco IP Phone.
The Extension Mobility feature does not support the following languages:
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Immediate Divert
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Immediately diverts a call to a voice messaging system. When a call is diverted, the line becomes available to make or receive new calls.
Join
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Allows a Cisco IP Phone user to initiate an ad hoc conference by using the Join softkey.
Join does not create a consultation call and does not put the active call on hold. Join can include more than two calls, which results in a call with more than three parties. Join supports up to 16 participants in a call.
Malicious caller identification (MCID)
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Allows you to report a call of a malicious nature by requesting that Cisco CallManager identify and register the source of an incoming call in the network.
Multicast support for XML services
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Provides support for XML services that require the multicast commands RTPMRx and RTPMTx.
Multilevel Precedence and Preemption (MLPP)1
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Allows properly validated users to place priority calls. If necessary, users can preempt lower-priority phone calls. Also allows the use of the call-forward alternate party (CFAP) feature for forwarding a precedence call.
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Multiple calls on directory numbers (lines)1
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Allows a phone to support from one to six calls on a single line.
nptcap tool
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The nptcap tool can help you to identify network problems that can degrade the quality of conversations over a phone. If you have an account on CCO, you can download the nptcap.zip file from this URL:
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
The nptcap.zip file contains the nptcap tool and a Readme file that describes the tool in detail.
Privacy1
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Enables or disables the ability of users with phones that share the same line to view call status and barge a call.
Speaker access1
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Lets you use Cisco CallManager Administration to disable the speaker on a phone.
1 Requires Cisco CallManager Release 4.0(1) SR2 or higher.
Resolved Defects
Table 2 describes Severity 1, 2, and 3 defects that were resolved in this release.
Known Defects
Table 3 describes Severity 1, 2, and 3 defects in this release.
If you have an account with Cisco.com, you can use the Bug Toolkit to find defects of any severity for any release.
To access the Bug Toolkit, perform either of these actions:
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Table 3 Known Defects in this Release
CSCee01235
7905G/7912G phones report CM-aborted-TCP when restarted from Cisco CallManager Administration
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee01235
CSCee16756
7905G/7912G HTTP does not match RFC compliance
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee16756
CSCee09618
7905G/7912G: No call history in Placed Calls at the called party
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee09618
CSCee09661
Answered calls shown in missed call history in 7905G/7912G in SRST mode
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCee09661
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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Documentation Feedback
You can submit e-mail comments about technical documentation to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
For all customers, partners, resellers, and distributors who hold valid Cisco service contracts, the Cisco Technical Assistance Center (TAC) provides 24-hour-a-day, award-winning technical support services, online and over the phone. Cisco.com features the Cisco TAC website as an online starting point for technical assistance. If you do not hold a valid Cisco service contract, please contact your reseller.
Cisco TAC Website
The Cisco TAC website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The Cisco TAC website is available 24 hours a day, 365 days a year. The Cisco TAC website is located at this URL:
Accessing all the tools on the Cisco TAC website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a login ID or password, register at this URL:
http://tools.cisco.com/RPF/register/register.do
Opening a TAC Case
Using the online TAC Case Open Tool is the fastest way to open P3 and P4 cases. (P3 and P4 cases are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Case Open Tool automatically recommends resources for an immediate solution. If your issue is not resolved using the recommended resources, your case will be assigned to a Cisco TAC engineer. The online TAC Case Open Tool is located at this URL:
http://www.cisco.com/tac/caseopen
For P1 or P2 cases (P1 and P2 cases are those in which your production network is down or severely degraded) or if you do not have Internet access, contact Cisco TAC by telephone. Cisco TAC engineers are assigned immediately to P1 and P2 cases to help keep your business operations running smoothly.
To open a case by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete listing of Cisco TAC contacts, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
TAC Case Priority Definitions
To ensure that all cases are reported in a standard format, Cisco has established case priority definitions.
Priority 1 (P1)—Your network is "down" or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Priority 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Priority 3 (P3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Priority 4 (P4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://cisco.com/univercd/cc/td/doc/pcat/
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/learning/index.html
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