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Table Of Contents
Installing Required Firmware for the Cisco IP Phone
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Cisco IP Phone Models 7905G and 7912G Release Notes for Firmware Release 3.3(5) for Cisco CallManager Version 3.3.3 and Later
These release notes include the following sections:
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Installing Required Firmware for the Cisco IP Phone
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What's New
This release of the Cisco IP Phones includes the following new features:
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XML Support
The Cisco IP Phone models 7905G and 7912G support all XML tags for text and audio listed in Developing Cisco IP Phone Services (Cisco Press, 2002 ISBN: 1587050609). In addition,
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HTTP Support
The Cisco IP Phone models 7905G and 7912G support the GET and POST methods for exchanging XML data with the HTTP server. The phones support the following headers in incoming HTTP messages (other headers are ignored):
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XSI Support
The Cisco IP Phone models 7905G and 7912G support the following XSI URLs for Cisco Call Back, QRT, and Audio Streaming:
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Installing Required Firmware for the Cisco IP Phone
Before using the Cisco IP Phone models 7905G and 7912G with Cisco CallManager version 3.3(3) or later, you must install the latest firmware on all Cisco CallManager servers in the cluster.
To install the firmware, follow these steps:
Step 1
http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-7900ser
Step 2
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Step 3
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Step 4
Related Documentation
For more information about Cisco IP Phones, refer to the following publications, which are available at this URL:
http://www.cisco.com/en/US/partner/products/hw/phones/ps379/tsd_products_support_series_home.html
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For more information about Cisco CallManager, refer to the following publications, which are available at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
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Resolved Defects
This section contains a list of Severity 1, 2, and 3 defects that were resolved in this release.
You can search for more information about these and other resolved defects using the Cisco bug tracking system tool, called Bug Navigator II.
To access Bug Navigator II, perform one of the following actions:
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Defect Number: CSCea45450
Severity Level: 2
Headline: 7905 does not retain DHCP/IP information after reset
Defect Number: CSCec03818
Severity Level: 2
Headline: 7912 do not register when attached to 6500 [NAME]
Defect Number: CSCea65022
Severity Level: 3
Headline: IP precedence settings are inconsistent when compared to 7960
Defect Number: CSCea65045
Severity Level: 3
Headline: IP precedence settings are inconsistent when compared to the 7960
Defect Number: CSCec17080
Severity Level: 3
Headline: 7912 - phone randomly resets
Defect Number: CSCec20271
Severity Level: 3
Headline: Display of translated number different depending on the phone model
Defect Number: CSCec28216
Severity Level: 3
Headline: 7905 does not show correct prompt when 2nd call comes in
Known Problems
This section contain information for known severity 1, 2, and 3 defects in this release.
You can search for more information about these and other known caveats using the Cisco bug tracking system tool, called Bug Navigator II.
To access Bug Navigator II, perform one of the following actions:
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Defect Number: CSCec27530
Severity Level: 3
Component: Cisco IP Phone 7905G and 7912G
Headline: 7905 sends EndCall instead of OnHook at handset hang-up.
Symptom: Agent A calls agent B. Agent B presses the Transfer key to and dials agent C. If agent B hangs up, the call to agent C is disconnected.
Condition: ITS/CME used for call processing.
Workaround: Press the Transfer softkey to transfer a call instead of hanging up the handset.
Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/cisco/web/support/index.html
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order monthly or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
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To obtain customized information and service, you can self-register on Cisco.com at this URL:
http://tools.cisco.com/RPF/register/register.do
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
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Cisco TAC Website
The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/en/US/doctypes/prod_series_index_listing_sitecopy.html
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http://www.cisco.com/go/packet
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http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
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