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Table Of Contents
Required Device Package for Cisco IP Phone 7902G
Required Device Package for Cisco IP Phone 7905G
Required Device Package for Cisco IP Phone 7912G
Obtaining Technical Assistance
Obtaining Additional Publications and Information
Cisco IP Phone Models 7902G/7905G/7912G Release Notes for Firmware Release 3.3(4) for Cisco CallManager Version 3.3(3) or Later
These release notes are for use with the Cisco IP Phone models 7902G/7905G/7912G running on Cisco CallManager Release 3.3(3) or later and running these software versions:
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Cisco IP Phone 7902G—CP7902010101SCCP030821A
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These release notes contain the following topics:
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Required Device Package for Cisco IP Phone 7902G
Before using the Cisco IP Phone 7902G with Cisco CallManager version 3.3(3) or later, you must install the cmterm-7902g.P008.3-3-4 device package on all Cisco CallManager servers in the cluster.
To install this device package, follow these steps:
Procedure
Step 1
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Step 2
Step 3
Step 4
Required Device Package for Cisco IP Phone 7905G
Before using the Cisco IP Phone 7905G with Cisco CallManager version 3.3(3) or later, you must install the cmterm-7905g.P007-3-3-4.exe device package on all Cisco CallManager servers in the cluster.
To install this device package, follow these steps:
Step 1
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Step 2
Step 3
Step 4
Required Device Package for Cisco IP Phone 7912G
Before using the Cisco IP Phone 7912G with Cisco CallManager version 3.3(3) or later, you must install the cmterm-7912g.P009.3-3-4 device package on all Cisco CallManager servers in the cluster.
To install this device package, follow these steps:
Procedure
Step 1
http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser
Step 2
Step 3
Step 4
Bugs Fixed In this Release
This section contains a list of Severity 1, 2, and 3 defects that were resolved in this release.
You can search for more information about these and other resolved defects using the Cisco bug tracking system tool, called Bug Navigator II.
To access Bug Navigator II, perform one of the following actions:
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Defect Number: CSCeb65784
Severity Level: 2
Headline: 7912 and 7902 reset and get suck in registering every 2 - 3 days
Defect Number: CSCeb71127
Severity Level: 2
Headline: 7912 display screen still shows Connected when phone goes on-hook
Defect Number: CSCeb76266
Severity Level: 2
Headline: 7912G upgrade recovery broken
Defect Number: CSCuk45787
Severity Level: 2
Headline: 7902/05/12 IP Phones lockup for 40 seconds after call
Defect Number: CSCea26503
Severity Level: 3
Headline: 7905 phone failed to get IP Address from DHCP reply packet
Defect Number: CSCeb68930
Severity Level: 3
Headline: Incorrect value in web page display (e.g. tone parameters)
Defect Number: CSCeb77397
Severity Level: 3
Headline: 7912 ignores StopMediaTransmission and continues streaming audio
Defect Number: CSCec05748
Severity Level: 3
Headline: 7902/05/12 numFrmPerPkt in G729 cant be configured by Cisco CallManager
Defect Number: CSCec08229
Severity Level: 3
Headline: Phone Cannot Recognize CDP packet greater than 500 bytes long
Defect Number: CSCec10815
Severity Level: 3
Headline: 7902 does not take siaddr as TFTP server IP address
Defect Number: CSCuk45784
Severity Level: 3
Headline: 7902/05/12 IP Phones do not use configured packet size
Documentation Roadmap
For more information about Cisco IP Phones, refer to the following publications, which are available at this URL:
http://www.cisco.com/en/US/products/hw/phones/index.html
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For more information about Cisco CallManager, refer to the following publications, which are available at this URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_technical_documentation.html
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Obtaining Documentation
Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation on the World Wide Web at this URL:
http://www.cisco.com/univercd/home/home.htm
You can access the Cisco website at this URL:
International Cisco websites can be accessed from this URL:
http://www.cisco.com/public/countries_languages.shtml
Documentation CD-ROM
Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.
Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:
http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html
All users can order monthly or quarterly subscriptions through the online Subscription Store:
http://www.cisco.com/go/subscription
Ordering Documentation
You can find instructions for ordering documentation at this URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm
You can order Cisco documentation in these ways:
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http://www.cisco.com/en/US/partner/ordering/index.shtml
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Documentation Feedback
You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.
You can e-mail your comments to bug-doc@cisco.com.
You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Obtaining Technical Assistance
Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.
Cisco.com
Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.
Cisco.com provides a broad range of features and services to help you with these tasks:
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To obtain customized information and service, you can self-register on Cisco.com at this URL:
http://tools.cisco.com/RPF/register/register.do
Technical Assistance Center
The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.
We categorize Cisco TAC inquiries according to urgency:
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Cisco TAC Website
The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:
All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:
http://tools.cisco.com/RPF/register/register.do
If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:
http://www.cisco.com/tac/caseopen
If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.
Cisco TAC Escalation Center
The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.
To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:
http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml
Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/en/US/products/products_catalog_links_launch.html
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http://www.cisco.com/go/packet
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http://www.cisco.com/go/iqmagazine
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http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html
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http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html
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Copyright © 2003 Cisco Systems, Inc. All rights reserved.