Cisco Unified IP Phone 7900 Series

Table Of Contents

Cisco IP Phone 7905G Release Notes for Firmware Release 1.2(1) for Cisco CallManager Version 3.3.2 or Later

What's New

Required Firmware for the Cisco IP Phone 7905G

Resolved Problems

Known Problems

Important Notes

Documentation Roadmap

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Website

Cisco TAC Escalation Center

Obtaining Additional Publications and Information

Cisco IP Phone 7905G Release Notes for Firmware Release 1.2(1) for Cisco CallManager Version 3.3.2 or Later

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These release notes include the following sections:

•What's New

•Required Firmware for the Cisco IP Phone 7905G

•Resolved Problems

•Known Problems

•Important Notes

•Documentation Roadmap

•Obtaining Documentation

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

What's New

This release of the Cisco IP Phone 7905G includes the following new features:

•Call Park—Allows you to store a call and then retrieve it from another phone.

•Call Pickup—Allows you to answer a call ringing at another extension within your group.

•Group Pickup—Allows you to answer a call ringing at another extension within your group or within another group.

•Meet Me Conference—Allows callers to call into a conference call.

•Remove Last Conference Caller—Allows the initiator of a conference call to disconnect the most recently connected party by pressing the RmLstC softkey.

•Auto Answer—Forces the speaker to go off hook automatically when an incoming call is received. You enable this feature using Cisco CallManager. To enable Auto Answer, follow these steps from Cisco CallManager:

–Choose Device > Phone.

–Enter search criteria to locate a specific phone and click Find.

–Click the device name that you want to configure.

–In the Directory Numbers list, click the line to configure.

–Choose Auto Answer with Speakerphone from the Auto Answer drop-down list.

•Image Authentication—The firmware image for the Cisco IP Phone model 7905G is now sign-aware. A sign-aware firmware image can contain a signature that allows a phone to verify the authenticity of the image. A sign-aware firmware image with such a signature has the extension .sbin. A sign-aware firmware image without such a signature has the extension .zup.

When you upgrade the firmware image on a phone, the phone will automatically request the appropriate firmware image (.zup or .sbin), based on the firmware version that is currently installed. A phone with a .zup firmware image will request a .sbin firmware image, so if you perform an upgrade that installs a .zup firmware image, future upgrades will install .sbin firmware images. Once a phone has been upgraded with a .sbin firmware image, a.zup firmware image cannot be installed on thephone.

Required Firmware for the Cisco IP Phone 7905G

Before using the Cisco IP Phone 7905G with Cisco CallManager version 3.3(2) or later, you must install cmterm-7905.P007-3-3-2.exe on all Cisco CallManager servers in the cluster.

Before You Begin

Make sure that one of the following service packages is installed on your Cisco Call Manager server:

•ciscocm.3-3-2-spA.exe

•ciscocm.3-3-2-spB.exe

•ciscocm.3-3-2-spC.exe

If one of these service packages is not installed, go to the following URL to download the ciscocm.3-3-2-spC.exe service package and the associated Readme file, which contains installation instructions:

http://www.cisco.com/cgi-bin/tablebuild.pl/callmgr-33

To install cmterm-7905.P007-3-3-2.exe, follow these steps:

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Step 1 Go to the following URL:

http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser

Step 2 Double-click the cmterm-7905g.P007-3-3-2-Readme.htm hyperlink and follow the prompts to download the Readme file, which contains installation instructions for cmterm-7905.P007-3-3-2.exe.

Step 3 Go back to the URL shown in Step 1, double-click the cmterm-7905g.P007-3-3-2.exe hyperlink, and follow the prompts to download this file.

Step 4 Follow the instruction in the Readme file to install the firmware.

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Resolved Problems

Table 1 lists the bugs that have been fixed in this release.

Table 1 Bugs Fixed in this Release 

DDTS Number	Summary
CSCdz29008	A ringing call on a Cisco IP Phone 7905G is dropped when Cisco CallManager falls back.
CSCdz51034	Successfully registering a Cisco IP Phone 7905G to Cisco CallManager requires several attempts after a failover or fall back.
CSCdz53384	A call on hold on a Cisco IP Phone 7905G is disconnected after a fall back.
CSCdz57667	A dial tone is not played on a Cisco IP Phone 7905G under control of Cisco IP Softphone.

Known Problems

Known problems are unexpected behaviors or defects. They are graded according to severity level. Table 2 contains information for most severity levels 1, 2, and 3.

You can search for known problems using the Cisco bug tracking system tool, called Bug Navigator II. To access Bug Navigator II, perform one of the following actions:

•Enter the following URL in your web browser:

http://www.cisco.com/support/bugtools

•Log in to Cisco Connection Online (CCO) and select Service & Support  >  Technical Assistance Center  >  Tools  >  Software Bug Toolkit  Bug Navigator II

Table 2 Cisco IP Phone models 7905G/7912G Known Problem 

Bug ID	Summary	Explanation
CSCea09193	Some Cisco IP phones register but do not work properly with Survivable Remote Site Telephony (SRST).	If the DNS server is down when a Cisco IP Phone model 7905G/7912G registers with Cisco Call Manager, the phone may not store the DN that Cisco CallManager assigns to it. The phone will function normally when Cisco CallManager falls back, but DN information will not appear on the phone or in the SRST router's ephone summary. To work around this problem, verify that the DNS server is working when the phone registers.
CSCea26503	A Cisco IP Phone does not obtain an IP Address from a DHCP reply packet.	In a voice VLAN, a Cisco IP Phone model 7905G/7912G will not function if it does not obtain an IP address from a DHCP reply packet. To work around this problem, put DHCP in a different VLAN or assign only the port to which the phone is connected to the auxiliary voice VLAN.
CSCea45450	The Cisco IP Phone does not retain DHCP IP information after the phone is reset.	The Cisco IP Phone models 7905G/7912G do not store IP address assignments from the DHCP server in long-term memory. As a result, if the phone reboots and cannot contact the DHCP server, the phone will not function properly. To work around this problem, if the phone cannot contact the DHCP server, follow these steps from the Network Configuration menu on the phone: 1. Disable DHCP. 2. Manually assign an IP address, default router, and subnet mask.
CSCea65045	IP precedence settings are inconsistent with the Cisco IP Phone 7960.	The IP precedence settings for the Cisco IP Phone 7905G are 0 for signaling and 0 for RTP, whereas these settings for the Cisco IP Phone 7960 are 3 and 5, respectively. You cannot configure the signaling setting on the Cisco IP Phone 7905G but you can configure the RTP setting using the UDPTOS parameter.

Important Notes

•When using CallManager 3.3(2) with BAT 4.4(1.2) and the installed Cisco IP Phone 7905G product files, BAT does not find or change any Cisco IP Phone 7905G devices when you perform Update Phones. The workaround is to manually make changes to the Cisco IP Phone 7905G devices without using BAT.

•In Cisco Emergency Responder (CER) v1.1(4), the Phone Type field displays "other" instead of "IP Phone 7905" for the Cisco IP Phone 7905G.

Documentation Roadmap

For more information about Cisco IP Phones, refer to the following publications, which are available at this URL:

http://www.cisco.com/en/US/products/hw/phones/index.html

•Find Your Phone Guide on the Web

•At a Glance Cisco IP Phone Model 7905G

•Cisco IP Phone Administration Guide for Cisco CallManager—Cisco IP Phone 7902G, 7905G, and 7912G

•Cisco IP Phone 7905G/7912G User Guide for Cisco CallManager

•Cisco IP Phone 7912G Quick Reference Card for Cisco CallManager

•Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series

For more information about Cisco CallManager, refer to the following publications, which are available at this URL:

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_technical_documentation.html

•Cisco CallManager Administration Guide

•Cisco CallManager Features and Services Guide

•Cisco CallManager System Guide

•Cisco CallManager Serviceability Administration Guide

•Cisco CallManager Serviceability System Guide

•Cisco IP Telephony Troubleshooting Guide for Cisco CallManager

•Bulk Administration Tool User Guide

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/univercd/home/home.htm

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order monthly or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/univercd/cc/td/doc/es_inpck/pdi.htm

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://tools.cisco.com/RPF/register/register.do

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations.

•Priority level 3 (P3)—Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels.

•Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

•Priority level 1 (P1)—An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Cisco TAC Website

The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml

Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/products/products_catalog_links_launch.html

•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Packet magazine is the Cisco quarterly publication that provides the latest networking trends, technology breakthroughs, and Cisco products and solutions to help industry professionals get the most from their networking investment. Included are networking deployment and troubleshooting tips, configuration examples, customer case studies, tutorials and training, certification information, and links to numerous in-depth online resources. You can access Packet magazine at this URL:

http://www.cisco.com/go/packet

•iQ Magazine is the Cisco bimonthly publication that delivers the latest information about Internet business strategies for executives. You can access iQ Magazine at this URL:

http://www.cisco.com/go/iqmagazine

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html

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