This section tells you how to access information about your Cisco IP Phone and phone calls to help your system administrator or technician diagnose problems with your phone. The information in this section is only necessary if your administrator asks you to perform one of the procedures.
If you are asked to...
Then...
Access network configuration data
Press the Menu button and select Settings > Network Configuration.
Select the network configuration item you want to view. Press Cancel to exit this menu.
Access status data
Press the Menu button and select Settings > Status.
Select the status item you want to view. You can view Status Messages, Network Statistics, and Firmware Versions for your phone.
Access phone model information
Press the Menu button and select Settings > Model Information.
Use the Navigation button to scroll through and view model information for your phone.
Note Your system administrator may disable your access to the Settings menu. Therefore, you might not be able to access network configuration data, status data, or model information for your phone.
Using the Quality Reporting Tool
Your system administrator may temporarily configure your Cisco IP Phone with the Quality Reporting Tool to troubleshoot problems with your phone calls. With the Quality Reporting Tool, you can use the QRT softkey to submit information about problem phone calls to your system administrator.
Depending on how your system administrator configured the Quality Reporting Tool for your phone, you can use the QRT softkey in one of two ways:
If you want to...
Then...
Quickly report an audio problem with a current call
While on a call, press more >QRT.
Your phone system will collect and log audio data for the current call and route this information to your system administrator.
Report a problem with your phone calls
Press more >QRT. Select the problem you want to report from the list of problem categories. Some problem categories include a reason code you can select to provide more details about the problem.
Your phone system will route this information to your system administrator so he/she can diagnose the problem.
Your system administrator may disable your access to the Settings menu. Therefore, you might not be able to access network configuration data, status data, or model information for your phone.
