Table Of Contents

An Overview of Your Phone

Understanding Feature Operation and Availability

Buttons and Hardware

Call-Handling and Navigation Tips

Going On-Hook and Off-Hook

Understanding Lines and Calls

Selecting Calls

Viewing and Switching Between Calls

Using Feature Menus

Entering and Editing Text

An Overview of Your Phone

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The Cisco IP Phones 7905G and 7912G are full-feature telephones that provide voice communication over the same data network that your computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on.

In addition to basic call-handling features, your phone supports specialized or advanced telephony features that can extend and customize your call-handling capabilities.

Your Cisco IP Phone also provides you with:

•Access to network data and services—You can access specialized web-based services from your phone

•Online control from your User Options web pages—You can customize features on your phone using a web browser on your computer

Understanding Feature Operation and Availability

The operation of your Cisco IP Phone and the features available to you may vary, depending on the call processing agent used by your company and also on how your company's phone support team has configured your phone system. Therefore, some of the features included in this Phone Guide might not be available to you or might work differently on your phone system. Contact your support desk or system administrator if you have questions about feature operation or availability.

Buttons and Hardware

1	Phone screen	Displays features such as the time, date, your phone number, caller ID, call status, and softkey tabs.
2	Cisco IP Phone series	Indicates your Cisco IP Phone model number.
3	Softkey buttons	Each activates a feature option displayed along the bottom of your phone screen. Softkey functions change depending on the status of your phone (for example, if the phone is active or idle).
4	Navigation button	Allows you to scroll through menus and highlight items. Use in conjunction with softkeys to activate highlighted items. Also, while the phone is on-hook, press the Navigation button to access phone numbers from your Speed Dial list.
5	Menu button	Displays a menu that provides access to a voice messaging system, phone logs and directories, settings, and services.
6	Hold button	Places the active call on hold, reconnects to a call on hold, and switches between an active call and an incoming call or an active call and a call on hold.
7	Keypad	Works exactly like the keypad on a traditional telephone.
8	Volume button	Increases or decreases volume for the handset and speaker. Also controls the ringer volume (if on-hook).
9	Handset	Functions like a traditional handset. The light strip at the top of the handset blinks when the phone rings and remains lit to indicate new voice messages (depending on your message system).
10	Footstand	Allows the phone to stand at a convenient angle on a desk or table.

Call-Handling and Navigation Tips

These guidelines can help you handle calls and navigate menus on your Cisco IP Phone.

Going On-Hook and Off-Hook

Some phone tasks and instructions differ depending on whether the phone is on-hook or off-hook.

•On-Hook—The phone handset is resting in the cradle, no calls are active, and you do not have an active dial tone. Your phone provides on-hook dialing, which enables you to enter or choose phone numbers before activating the call.

•Off-Hook—The phone handset is lifted from the cradle, or you have pressed Dial or NewCall to get a dial tone.

Understanding Lines and Calls

It can be easy to confuse lines and calls on your phone. Use these tips to avoid confusion:

Lines

The Cisco IP Phone 7905G and 7912G are single line phones which means they support one phone number (or extension) that others can use to call you.

Calls

Each line can support multiple calls. Therefore, you might find yourself handling several calls on one phone line. The default configuration is four calls per line, but your system administrator can adjust this number according to your needs.

Only one call can be active at any given time. An active call is a connected call or a call in-progress (you are dialing a number or an outgoing call is ringing). Other calls must be ringing in, on hold, or remote in use (for shared lines).

Selecting Calls

Many phone features require that you select the calls you want to use with a particular feature. For example, you might have four held calls, but you only want to join two of them in a conference call. You can select just the calls you want to add to the conference call before activating the feature.

If you want to...	Then...
Choose a call	Use the Navigation button to scroll through the call list until the on the left side of the phone screen appears next to the call you want to choose.
Select a call	Choose the call and then press more > Select to select the call. You may have to press more several times. Selected calls are indicated with a next to them. You can select multiple calls.
Verify selected calls	Use the Navigation button to scroll through the list of calls. Selected calls are indicated with a and are grouped together in the call list.

Viewing and Switching Between Calls

Your phone can support up to six calls on one line, depending on how your system administrator has configured your phone. The following tips can help you switch between calls on your line. Use the Navigation button to scroll through the call list.

If you want to...	Then...
View current calls on your line	Look at your phone screen.
Switch between calls on your line	Use to choose the call you want to switch to and press .
Switch from a connected call to answer a ringing call	Press Answer. Doing so answers the new call and places the first call on hold automatically.

Tips

•Only one call can be active; other calls will be placed on hold automatically.

•When you have multiple calls on one line, calls with the highest precedence and longest duration display at the top of the call list.

•Incoming calls are initially shown on the top of the display but move to the bottom after you answer them.

Using Feature Menus

If you want to...	Then...
Access the feature menus	Press to display Messages, Directories, Settings, and Services feature menus.
Scroll through a list or menu	Press .
Select a menu item	Press to highlight a menu item, then press Select. Or press the number key on your keypad that corresponds to the number displayed next to the menu item.
Go back one level in a feature menu	Press Exit. (Note that if you press Exit from the top-level of a menu, the menu will close.)
Close a feature menu	Press Exit one or more times until the menu closes.
Exit all menus	Press .

Entering and Editing Text

If you want to...	Then...
Enter a letter on your phone display	Press the appropriate keypad number one or more times to select a letter (with or without capitalization). When you pause, the cursor automatically advances to allow you to enter the next letter.
Delete within an entry or move your cursor	Press << or Delete to remove a letter or digit. Press >> to move the cursor to the right.