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Cisco Unified IP Phone 7900 Series

Cisco IP Phone 7902G Release Notes for Firmware Release 3.3(6) for Cisco CallManager Version 3.3.3

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Cisco IP Phone 7902G Release Notes for Firmware Release 3.3(6) for Cisco CallManager Version 3.3.3

Installing Required Firmware for the Cisco IP Phone

Related Documentation

Resolved Defects

Obtaining Documentation

Cisco.com

Documentation CD-ROM

Ordering Documentation

Documentation Feedback

Obtaining Technical Assistance

Cisco.com

Technical Assistance Center

Cisco TAC Website

Cisco TAC Escalation Center

Obtaining Additional Publications and Information


Cisco IP Phone 7902G Release Notes for Firmware Release 3.3(6) for Cisco CallManager Version 3.3.3

These release notes include the following sections:

•Installing Required Firmware for the Cisco IP Phone

•Related Documentation

•Resolved Defects

•Obtaining Documentation

•Obtaining Technical Assistance

•Obtaining Additional Publications and Information

Installing Required Firmware for the Cisco IP Phone

Before using the Cisco IP Phone 7902G with Cisco CallManager version 3.3(3) or later, you must install the latest firmware on all Cisco CallManager servers in the cluster. The firmware image name for the Cisco IP Phone 7902G is CP7902010200SCCP031023A.sbin.

To install the firmware, follow these steps:

Procedure

Step 1 Go to the following URL:

http://www.cisco.com/pcgi-bin/tablebuild.pl/ip-7900ser

Step 2 Double-click the following hyperlink and follow the prompts to download the Readme file, which contains installation instructions for the firmware:

cmterm-7902g.P008-3-3-6-Readme.htm

Step 3 Go back to the URL shown in Step 1, double-click the following hyperlink, and follow the prompts to download the firmware:

cmterm-7902g.P008-3-3-6.exe

Step 4 Follow the instructions in the Readme file to install the firmware.

Related Documentation

For more information about Cisco IP Phones, refer to the following publications, which are available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/english/ipp7902/index.htm

•Cisco IP Phone 7902G Quick Start Guide

•Cisco IP Phone Administrator Guide for Cisco CallManager Models 7902G, 7905G, and 7912G

•Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series

For more information about Cisco CallManager, refer to the following publications, which are available at this URL:

http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/3_3/index.htm

•Cisco CallManager Administration Guide

•Cisco CallManager Features and Services Guide

•Cisco CallManager System Guide

•Cisco CallManager Serviceability Administration Guide

•Cisco CallManager Serviceability System Guide

•Cisco IP Telephony Troubleshooting Guide for Cisco CallManager

•Bulk Administration Tool User Guide

Resolved Defects

This section contains a list of severity 1 through severity 3 defects that were resolved in this release.

You can search for more information about these and other resolved defects using the Cisco bug tracking system tool, called Bug Navigator II.

To access Bug Navigator II, perform one of the following actions:

•Go to this URL: http://www.cisco.com/support/bugtools

•Log in to Cisco.com, click Technical Support, then click Tools & Utilities, then click Software Bug Toolkit under Troubleshooting Tools.

Defect Number: CSCec65479

Severity Level: 2

Headline: 7912 will participate in an ARP storm while using the 818A load w/SR2

Defect Number: CSCuk45787

Severity Level: 2

Headline: 7902/05/12 IP phones lockup for 40 seconds after call

Defect Number: CSCea17325

Severity Level: 3

Headline: 7902s admin web page does not show APPLY -> no config changes

Defect Number: CSCec10815

Severity Level: 3

Headline: 7902 does not take siaddr as TFTP server IP address

Defect Number: CSCec21459

Severity Level: 3

Headline: CP-7902G register to CM unstable

Defect Number: CSCec34000

Severity Level: 3

Headline: 7902 reset when making a call after reset by CM

Defect Number: CSCuk45784

Severity Level: 3

Headline: 7902/05/12 IP phones do not use configured packet size

Obtaining Documentation

Cisco provides several ways to obtain documentation, technical assistance, and other technical resources. These sections explain how to obtain technical information from Cisco Systems.

Cisco.com

You can access the most current Cisco documentation on the World Wide Web at this URL:

http://www.cisco.com/cisco/web/support/index.html

You can access the Cisco website at this URL:

http://www.cisco.com

International Cisco websites can be accessed from this URL:

http://www.cisco.com/public/countries_languages.shtml

Documentation CD-ROM

Cisco documentation and additional literature are available in a Cisco Documentation CD-ROM package, which may have shipped with your product. The Documentation CD-ROM is updated regularly and may be more current than printed documentation. The CD-ROM package is available as a single unit or through an annual or quarterly subscription.

Registered Cisco.com users can order a single Documentation CD-ROM (product number DOC-CONDOCCD=) through the Cisco Ordering tool:

http://www.cisco.com/en/US/partner/ordering/ordering_place_order_ordering_tool_launch.html

All users can order monthly or quarterly subscriptions through the online Subscription Store:

http://www.cisco.com/go/subscription

Ordering Documentation

You can find instructions for ordering documentation at this URL:

http://www.cisco.com/en/US/partner/docs/general/whatsnew/whatsnew.html

You can order Cisco documentation in these ways:

•Registered Cisco.com users (Cisco direct customers) can order Cisco product documentation from the Networking Products MarketPlace:

http://www.cisco.com/en/US/partner/ordering/index.shtml

•Nonregistered Cisco.com users can order documentation through a local account representative by calling Cisco Systems Corporate Headquarters (California, U.S.A.) at 408 526-7208 or, elsewhere in North America, by calling 800 553-NETS (6387).

Documentation Feedback

You can submit comments electronically on Cisco.com. On the Cisco Documentation home page, click Feedback at the top of the page.

You can e-mail your comments to bug-doc@cisco.com.

You can submit comments by using the response card (if present) behind the front cover of your document or by writing to the following address:

Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883

We appreciate your comments.

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

•Streamline business processes and improve productivity

•Resolve technical issues with online support

•Download and test software packages

•Order Cisco learning materials and merchandise

•Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://tools.cisco.com/RPF/register/register.do

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two types of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The type of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

•Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration. There is little or no impact to your business operations.

•Priority level 3 (P3)—Operational performance of the network is impaired, but most business operations remain functional. You and Cisco are willing to commit resources during normal business hours to restore service to satisfactory levels.

•Priority level 2 (P2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively impacted by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.

•Priority level 1 (P1)—An existing network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.

Cisco TAC Website

The Cisco TAC website provides online documents and tools to help troubleshoot and resolve technical issues with Cisco products and technologies. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

All customers, partners, and resellers who have a valid Cisco service contract have complete access to the technical support resources on the Cisco TAC website. Some services on the Cisco TAC website require a Cisco.com login ID and password. If you have a valid service contract but do not have a login ID or password, go to this URL to register:

http://tools.cisco.com/RPF/register/register.do

If you are a Cisco.com registered user, and you cannot resolve your technical issues by using the Cisco TAC website, you can open a case online at this URL:

http://www.cisco.com/tac/caseopen

If you have Internet access, we recommend that you open P3 and P4 cases online so that you can fully describe the situation and attach any necessary files.

Cisco TAC Escalation Center

The Cisco TAC Escalation Center addresses priority level 1 or priority level 2 issues. These classifications are assigned when severe network degradation significantly impacts business operations. When you contact the TAC Escalation Center with a P1 or P2 problem, a Cisco TAC engineer automatically opens a case.

To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL:

http://www.cisco.com/en/US/support/tsd_cisco_worldwide_contacts.html

Before calling, please check with your network operations center to determine the Cisco support services to which your company is entitled: for example, SMARTnet, SMARTnet Onsite, or Network Supported Accounts (NSA). When you call the center, please have available your service agreement number and your product serial number.

Obtaining Additional Publications and Information

Information about Cisco products, technologies, and network solutions is available from various online and printed sources.

•The Cisco Product Catalog describes the networking products offered by Cisco Systems, as well as ordering and customer support services. Access the Cisco Product Catalog at this URL:

http://www.cisco.com/en/US/doctypes/prod_series_index_listing_sitecopy.html

•Cisco Press publishes a wide range of networking publications. Cisco suggests these titles for new and experienced users: Internetworking Terms and Acronyms Dictionary, Internetworking Technology Handbook, Internetworking Troubleshooting Guide, and the Internetworking Design Guide. For current Cisco Press titles and other information, go to Cisco Press online at this URL:

http://www.ciscopress.com

•Internet Protocol Journal is a quarterly journal published by Cisco Systems for engineering professionals involved in designing, developing, and operating public and private internets and intranets. You can access the Internet Protocol Journal at this URL:

http://www.cisco.com/en/US/about/ac123/ac147/about_cisco_the_internet_protocol_journal.html

•Training—Cisco offers world-class networking training. Current offerings in network training are listed at this URL:

http://www.cisco.com/en/US/learning/le31/learning_recommended_training_list.html

CCIP, CCSP, the Cisco Arrow logo, the Cisco Powered Network mark, Cisco Unity, Follow Me Browsing, FormShare, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, the Cisco IOS logo, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherSwitch, Fast Step, GigaStack, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, MGX, MICA, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, RateMUX, Registrar, ScriptShare, SlideCast, SMARTnet, StrataView Plus, Stratm, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the U.S. and certain other countries.

All other trademarks mentioned in this document or Web site are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0304R)

Copyright © 2003 Cisco Systems, Inc. All rights reserved.