Cisco Unified IP Phone 7900 Series Release Notes for Firmware Release 9.3(1)SR1
Cisco Unified IP Phone 7900 Series Release Notes for Firmware Release 9.3(1)SR1
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Contents

Cisco Unified IP Phone 7900 Series Release Notes for Firmware Release 9.3(1)SR1

Introduction

These release notes support the Cisco Unified IP Phones 7900 Series running SCCP and SIP Firmware Release 9.3(1)SR1.

The following table lists the Cisco Unified Communications Manager release and protocol compatibility for the Cisco Unified IP Phones.

Table 1 Cisco Unified IP Phones, Cisco Unified Communications Manager, and firmware release compatibility
Cisco Unified IP Phone Protocol Cisco Unified Communications Manager

Cisco Unified IP Phones 7942G, 7945G, 7962G, 7965G, and 7975G

SCCP

Cisco Unified Communications Manager Release 6.x and later

Cisco Unified CallManager Release 5.1, 4.3(2)

Cisco Unified IP Phones 7942G, 7945G, 7962G, 7965G, and 7975G

SIP

Cisco Unified Communications Manager Release 6.x and later

Cisco Unified CallManager Release 5.1

Note

Firmware Release 9.3(1)SR1 is designed and tested to interoperate with Cisco call control, most notably Cisco Unified Communications Manager Release 9.0(1). Although SIP firmware is IETF RFC 3261 compliant, it is not supported by Cisco TAC or Engineering for use with non-Cisco call control systems.

New and Changed Features

The following sections describe the new and changed features in this release.

Features Available with Firmware Release

The following sections describe the features available in the firmware.

Hardware Updates

The hardware updates improve the compatibility of internal phone components.

The following table lists the updated hardware versions that require this release.

Phone

Hardware Version

Cisco Unified Wireless IP Phone 7942G

15.0 and higher

Cisco Unified Wireless IP Phone 7962G

15.0 and higher

Cisco Unified Wireless IP Phone 7945G

13.0 and higher

Cisco Unified Wireless IP Phone 7965G

13.0 and higher

Cisco Unified Wireless IP Phone 7975G

12.0 and higher

Phones manufactured with these hardware versions must run Firmware Release 9.3(1)SR1 or later. The phone firmware does not allow the phone to be downgraded to releases earlier than Release 9.3(1)SR1.

Related documentation

Use the following sections to obtain related information.

Cisco Unified IP Phone 7900 Series documentation

See the publications that are specific to your language, phone model, and Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​hw/​phones/​ps379/​tsd_​products_​support_​series_​home.html

Cisco Unified Communications Manager documentation

See the Cisco Unified Communications Manager Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following documentation URL:

http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​tsd_​products_​support_​series_​home.html

Cisco Business Edition 5000 documentation

See the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Business Edition 5000 release. Navigate from the following URL:

http:/​/​www.cisco.com/​en/​US/​products/​ps7273/​tsd_​products_​support_​series_​home.html

Installation

SCCP firmware upgrade issues

This section applies to the Cisco Unified IP Phones 7975G, 7971G-GE, 7970G, 7965G, 7962G, 7961G-GE, 7961G, 7945G, 7942G, 7941G-GE, 7941G, 7931G, 7911G, and 7906G.


Note

For all SCCP firmware upgrades from firmware release versions earlier than 8.3(3) to Version 9.3(1) or later, you must first upgrade your phone firmware to an intermediate version (8.3(3) to 8.5(2)) and then upgrade to 9.3(1).

The following upgrade issues apply:

  • If you are currently running firmware earlier than 6.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you must first install an intervening 7.0(x) load to prevent upgrade failure. Cisco recommends using the most recent 7.0(3) load as the intervening load to avoid lengthy upgrade times.
  • If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), you can do so directly. However, expect the upgrade to take twice as long as usual.

SIP firmware upgrade issues

For all SIP firmware upgrades from firmware release versions earlier than 8.3(3) to Version 9.3(1) or later, you must first upgrade your phone firmware to an intermediate version (8.3(3) to 8.5(2)) and then upgrade to 9.3(1).

The following upgrade issues apply:

  • If you are currently running firmware 6.0(2) to 7.0(2) on a Cisco Unified IP Phone and want to upgrade to 8.x(x), be aware that upgrading will take up to twice as long to complete as usual.
  • Device packs are required to enable IP Phones in the Cisco Unified Communications Manager database. For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.

Install latest Cisco Unified Communications Manager release

Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, your Cisco Unified Communications Manager servers must be running a version of the server software that supports the phones. All Cisco Unified Communications Manager servers in the cluster must support the phones. For information about the minimum Cisco Unified Communications Manager software version that the phone requires, see the introductory sections of these release notes.

For more information on Cisco Unified Communications Manager installations and upgrades, see the documents for your Cisco Unified Communications Manager version at the following location: http:/​/​www.cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​prod_​installation_​guides_​list.html

To download and install the Cisco Unified Communications Manager version, perform these steps.

Procedure
    Step 1   Go to the following URL:

    http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268439621&catid=278875240

    Step 2   Choose your Cisco Unified Communications Manager version.
    Step 3   Choose the appropriate software type.
    Step 4   Hover over the desired file. When the popup window displays, click the Readme link to open the readme file.
    Step 5   Choose Download or Add to cart for the desired file.
    Step 6   Use the instructions in the readme file to install the updated file on the Cisco Unified Communications Manager.

    Install Cisco Unified Communications Manager Device Packs

    Device packs are required to enable IP phones in the Cisco Unified Communications Manager database. For information about compatible device packs, see http:/​/​www.cisco.com/​en/​US/​docs/​voice_ip_comm/​cucm/​compat/​devpack_​comp_​mtx.html.

    For Cisco Unified CallManager 4.2 and earlier, these device packs are required. For Cisco Unified CallManager 4.3 and Cisco Unified Communications Manager 6.0 and later, you must run the device pack and reboot the Cisco Unified Communications Manager server.

    To install the device packs, follow these steps.

    Procedure
      Step 1   Go to the following URL: .

      http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268439621&flowid=21301

      Step 2   Choose your Cisco Unified Communications Manager version.
      Step 3   Hover over the desired device pack. When the popup window displays, click the Readme link to open the readme file.
      Step 4   Choose Download or Add to cart for the desired device pack.
      Step 5   Use the instructions in the readme file to install the updated device pack on the Cisco Unified Communications Manager.

      Install Firmware Release on Cisco Unified Communications Manager

      Before using the Cisco Unified IP Phone Firmware Release 9.3(1)SR1 with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.

      You can install Cisco Unified Communications Manager 9.0(1). After you install one of these releases, you must install Cisco Unified Communications Manager 9.0(1).

      Procedure
        Step 1   Go to the following URL:

        http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=268437892&flowid=5293

        Step 2   Choose Cisco Unified IP Phones 7900 Series.
        Step 3   Choose your phone type.
        Step 4   Choose one of the following firmware types:
        • Skinny Client Control Protocol (SCCP) Software
        • Session Initiation Protocol (SIP) Software
        Step 5   In the Latest Releases folder, choose 9.3(1)SR1.
        Step 6   Select one of the following firmware files, click Download Now or Add to cart button, and follow the prompts:
        • For Cisco Unified CallManager 4.2 and earlier (firmware files only):
          • cmterm-7975-sccp.9-3-1SR1-1.zip
          • cmterm-7970_7971-sccp.9-3-1SR1-1.zip
          • cmterm-7945_7965-sccp.9-3-1SR1-1.zip
          • cmterm-7942_7962-sccp.9-3-1SR1-1.zip
          • cmterm-7941_7961-sccp.9-3-1SR1-1.zip
          • cmterm-7911_7906-sccp.9-3-1SR1-1.zip
        • For Cisco Unified CallManager 4.3:
          • cmterm-7975-sccp.9-3-1SR1-1.exe
          • cmterm-7970_7971-sccp.9-3-1SR1-1.exe
          • cmterm-7945_7965-sccp.9-3-1SR1-1.exe
          • cmterm-7942_7962-sccp.9-3-1SR1-1.exe
          • cmterm-7941_7961-sccp.9-3-1SR1-1.exe
          • cmterm-7911_7906-sccp.9-3-1SR1-1.exe
        • For Cisco Unified CallManager 5.0(4) and later:
          • cmterm-7975-sccp.9-3-1SR1-1.cop.sgn
          • cmterm-7970_7971-sccp.9-3-1SR1-1.cop.sgn
          • cmterm-7945_7965-sccp.9-3-1SR1-1.cop.sgn
          • cmterm-7942_7962-sccp.9-3-1SR1-1.cop.sgn
          • cmterm-7941_7961-sccp.9-3-1SR1-1.cop.sgn
          • cmterm-7911_7906-sccp.9-3-1SR1-1.cop.sgn
        • For Cisco Unified Communications Manager 6.0 and later:
          • cmterm-7931-sccp.9-3-1SR1-1.cop.sgn
        • For Cisco Unified CallManager 5.0 and later (firmware files only):
          • cmterm-7975-sip.9-3-1SR1-1.zip
          • cmterm-7970_7971-sip.9-3-1SR1-1.zip
          • cmterm-7945_7965-sip.9-3-1SR1-1.zip
          • cmterm-7942_7962-sip.9-3-1SR1-1.zip
          • cmterm-7941_7961-sip.9-3-1SR1-1.zip
          • cmterm-7911_7906-sip.9-3-1SR1-1.zip
        • For Cisco Unified CallManager 5.0(4) and later:
          • cmterm-7975-sip.9-3-1SR1-1.cop.sgn
          • cmterm-7970_7971-sip.9-3-1SR1-1.cop.sgn
          • cmterm-7945_7965-sip.9-3-1SR1-1.cop.sgn
          • cmterm-7942_7962-sip.9-3-1SR1-1.cop.sgn
          • cmterm-7941_7961-sip.9-3-1SR1-1.cop.sgn
          • cmterm-7911_7906-sip.9-3-1SR1-1.cop.sgn
        Note   

        If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.

        Step 7   Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:
        • cmterm-7911_7906-sccp.9-3-1SR1-1-readme.html
        • cmterm-7911_7906-sip.9-3-1SR1-1-readme.html
        • cmterm-7931-sccp.9-3-1SR1-1-readme.html
        • cmterm-7931-sip.9-3-1SR1-1-readme.html
        • cmterm-7941_7961-sccp.9-3-1SR1-1-readme.html
        • cmterm-7941_7961-sip.9-3-1SR1-1-readme.html
        • cmterm-7942_7962-sccp.9-3-1SR1-1-readme.html
        • cmterm-7942_7962-sip.9-3-1SR1-1-readme.html
        • cmterm-7945_7965-sccp.9-3-1SR1-1-readme.html
        • cmterm-7945_7965-sip.9-3-1SR1-1-readme.html
        • cmterm-7970_7971-sccp.9-3-1SR1-1-readme.html
        • cmterm-7970_7971-sip.9-3-1SR1-1-readme.html
        • cmterm-7975-sccp.9-3-1SR1-1-readme.html
        • cmterm-7975-sip.9-3-1SR1-1-readme.html
        Step 8   Follow the instructions in the readme file to install the firmware.

        Cisco Unified IP Phone Expansion Module firmware installation

        The following sections describe the Cisco Unified IP Phone Expansion Module firmware installation.

        Cisco Unified IP Phone Expansion Module 7914 installation

        This section describes how to install Cisco Unified IP Phone Expansion Module 7914.

        Cisco Unified IP Phone Expansion Module 7914 firmware upgrade issues

        The Cisco Unified IP Phones 7906G, 7911G, 7941G, 7941G-GE, 7942G, and 7945G, do not support the Cisco Unified IP Phone Expansion Module 7914.

        You can add a maximum of two Expansion Modules to the Cisco Unified IP Phones 7961G, 7961G-GE, 7965G, 7970G, 7971G, and 7975G.

        The filename for Cisco Unified IP Phone Expansion Module 7914 indicates that it is for use with SCCP; however, it supports both SCCP and SIP. This applies to IP Phones using Cisco Unified Communications Manager 7.0.

        If you are using the Cisco Unified IP Phone Expansion Module 7914, you must upgrade the expansion module to firmware release S00105000400 before using the phone to support relevant features on your expansion module.

        Install Cisco Unified IP Phone Expansion Module 7914 firmware

        To download and install the firmware, perform these steps:

        Procedure
          Step 1   Go to the following URL: http:/​/​www.cisco.com/​cisco/​software/​navigator.html?mdfid=269065653&i=rm
          Step 2   Log in to the Tools and Resources Download page.
          Step 3   Choose the IP Telephony folder by clicking +.
          Step 4   Choose IP Phones > Cisco Unified IP Phones 7900 Series.
          Step 5   Choose Cisco Unified IP Phone Expansion Module 7914.
          Step 6   Choose Skinny Client Control Protocol (SCCP) Software.
          Step 7   Choose 5.0(4) under the Latest Releases folder.
          Step 8   To download the firmware for Cisco Unified IP Phone Expansion Module 7914, click the Download Now or Add to cart button and follow the prompts:
          • For Cisco Unified Communications Manager 4.3 and earlier: cmterm-7914-sccp.5-0-4.exe
          • For Cisco Unified Communications Manager 5.0(1), 5.0(2), and 5.0(3): cmterm-7914-sccp.5-0-4.cop
          • For Cisco Unified Communications Manager 5.0(4) and later: cmterm-7914-sccp.5-0-4.cop.sgn
          Step 9   If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
          Step 10   Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

          cmterm-7914-sccp.5-0-4.readme.html

          Cisco Unified IP Phone Expansion Modules 7915 and 7916 installation

          This section describes how to install Cisco Unified IP Phone Expansion Modules 7915 and 7916.

          Cisco Unified IP Phone Expansion Modules 7915 and 7916 firmware issues

          Before you use the Cisco Unified IP Phone Expansion Module 7916, you must load the expansion module with firmware release B016-1-0-4-2 before using the phone to support relevant features on your expansion module.

          Before you use the Cisco Unified IP Phone Expansion Module 7915, you must load the expansion module with firmware release B015-1-0-4-2 before using the phone to support relevant features on your expansion module.

          The Cisco Unified IP Phones 7962G, 7965G, and 7975G support the Cisco Unified IP Phone Expansion Modules 7915 and 7916. You can add a maximum of two expansion modules to these phones.

          Install Cisco Unified IP Phone Expansion Modules 7915 and 7916 firmware

          To download and install the firmware, perform these steps:

          Procedure
            Step 1   Choose Cisco Unified IP Expansion Module 7916 or Cisco Unified IP Expansion Module 7915.
            Step 2   Choose the IP Telephony folder by clicking +.
            Step 3   Choose IP Phones > Cisco Unified IP Phones 7900 Series.
            Step 4   Choose Cisco Unified IP Expansion Module 7916 or Cisco Unified IP Expansion Module 7915.
            Step 5   Choose 1.0(4) under the Latest Releases folder.
            Step 6   To download the SIP firmware for the Cisco Unified IP Phone, click the Download Now or Add to cart button and follow the prompts:

            For Cisco Unified CallManager 4.3 and 4.2 (SCCP firmware files only):

            • cmterm-7915.1-0-4.zip
            • cmterm-7916.1-0-4.zip

            For Cisco Unified Communications Manager 5.1 and later:

            • cmterm-7915.1-0-4.cop.sgn
            • cmterm-7916.1-0-4.cop.sgn

            For Cisco Unified CallManager 4.3 and 4.2 (SCCP only):

            • cmterm-7915.1-0-4.exe
            • cmterm-7916.1-0-4.exe

            Step 7   If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
            Step 8   Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware:

            cmterm-7915_7916.1-0-4-readme.html

            Caveats

            This section describes the open and resolved caveats for the firmware and the method of accessing the caveats for more information.

            Access Cisco Software Bug Toolkit

            Known problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:

            • All severity level 1 or 2 bugs
            • Significant severity level 3 bugs

            You can search for problems by using the Cisco Software Bug Toolkit.

            To use the Software Bug Toolkit, follow these steps.

            Before You Begin

            To access Bug Toolkit, you need the following items:

            • Internet connection
            • Web browser
            • Cisco.com user ID and password
            Procedure
              Step 1   To access the Bug Toolkit, go to:

              http:/​/​tools.cisco.com/​Support/​BugToolKit/​action.do?hdnAction=searchBugs

              Step 2   Log in with your Cisco.com user ID and password.
              Step 3   To look for information about a specific problem, enter the bug ID number in the Search for Bug ID field, then click Go.

              Open Caveats

              The following table lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Phones that use Firmware Release 9.3(1)SR1.

              For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

              Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Software Bug Toolkit.

              Table 2 Open Caveats for Firmware Release 9.3(1)SR1

              Identifier

              Headline

              CSCua16007

              7911 phone limitation for octo-line

              CSCsy82318

              MIDP Mutable image is not displayed on a 7941

              CSCtj61369

              phone stuck during PFS upgrading/downgrading

              CSCtk56477

              FR23:When pull out the net,use a https connection, wait no time out.

              CSCtl83604

              IDH: Cisco IP phone 7941 does not send out CDP during bootup

              CSCtn25563

              LSC install/upgrade failed or cancelled when CCM Failover/Fallback

              CSCto83824

              Barge/Cbarge button will grey out on shared line

              CSCto88233

              Performance degrades a lot on 7965 phone after VPN login

              CSCtr31587

              TFTP error on the phone status, when testing with 200k endpoints.

              CSCtr70351

              Device occasionally hard reset due to segmentation error

              CSCtr99139

              Blowing to the headset microphone brings some noise.

              CSCtu06774

              HEB: 79XX: Incorrect allignment of "User ID" phrase

              CSCtu36302

              Customized ring tones are not ringing for 79XX series Phones.

              CSCty85123

              wrong behavior of "<<" in edit dial state.

              CSCtz26688

              Call does not disconnect after getting reorder - SIP Phone

              CSCtz26712

              Audio issue with ilbc codec - 7911 phone

              CSCtz33592

              Phones are blocked in "Configuring ip" after longtime upgrade/downgrade.

              CSCtz37296

              sip phone : 'CFwdAll' button work as create call in PLAR feature

              CSCua06647

              ETSGJ-CH: 7961 IP Phone restarted unexpectedly while debugging thru SSH

              CSCua08972

              outside authenticate phone can't register with mixed cucm via proxy

              CSCua11280

              PD always display login UI when you logout successfully

              Resolved Caveats

              The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phones that use Firmware Release 9.3(1)SR1.

              For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.

              Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Software Bug Toolkit.

              Table 3 Resolved Caveats for Firmware Release 9.3(1)SR1

              Identifier

              Headline

              CSCua70747

              7975 IP Phone reboots and generates a core file

              CSCub11229

              7975 Exiting Status Check with Two Held Calls Results in Call Pickup

              CSCua80193

              7962 unable to boot when PC Port setting is disabled and is stuck in Cisco logo:CUCM 8.5.1.12016-1

              CSCua80477

              recorded calls are failing with cause code 47 SIP9951.9-2-2-SR1-9 CUCM 8.5.1.12014-1

              CSCub21296

              79XX phones fail to negotiate DTLS due to random byte generation failure

              CSCub40612

              79xx SIP Phone - line status stuck on hold state - phantom hold

              CUCuc33008

              7941/61 auto dials on pressing speaker button or going off-hook

              CUCuc34084

              Reset of phone makes the plantronics headset not to work

              CUCuc27930

              7965 phone memory leak that produces a core dump while on an active call

              CSCtz72668

              Remove 2100Hz from Chirp1 ringtone to avoid accidental VBD tone detect

              CSCub57857

              79XX reset while manually modify its ipv6 address

              Documentation, service requests, and additional information

              For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

              http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

              Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.