Table Of Contents
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Release Notes for Firmware Release 7.0(2) SR1 for Cisco CallManager 3.3, 4.0, and 4.1
October 28, 2005
Use these release notes with the Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE for firmware release 7.0(2) SR1 running on Cisco CallManager Versions 3.3(5) SR1, 4.0(2) SR2b, and 4.1(3) SR1.
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
For detailed information about administering or using the Cisco IP Phone 7961G/7961G-GE and the Cisco IP Phone 7941G/7941G-GE, refer to the following documentation references.
Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE
•Cisco IP Phone 7961G/7961G-GE Installation Guide
•Cisco IP Phone 7941G/7941G-GE Installation Guide
•Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide
•Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE Enhancements document
•Cisco IP Phone Features A - Z Guide
•Customizing Your IP Phone on the Web guide
•Cisco IP Phone Administration Guide for Cisco CallManager,
Cisco IP Phone Models 7961G/7961G-GE and 7941G/7941G-GE
•Regulatory Compliance and Safety Information for the Cisco IP Phone 7900 Series
These documents are available at this location on Cisco.com:
•Cisco CallManager Administration Guide
•Cisco CallManager System Guide
•Cisco CallManager Serviceability Administration Guide
•Cisco CallManager Serviceability System Guide
•Cisco CallManager Features and Services Guide
•Cisco CallManager Troubleshooting Guide
•Bulk Administration Tool User Guide for Cisco CallManager
•Cisco CallManager Compatibility Matrix
These documents are available at this location on Cisco.com:
This section contains firmware information and installation instructions.
The Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE firmware installation program is named cmterm-7941_7961-sccp.7-0-2-SR1.exe. The readme file that contains installation instructions is named cmterm-7941_7961-sccp.7-0-2-SR1-readme.htm.
Both files can be downloaded from this location on Cisco.com:
Supported CallManager Versions
The Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE firmware release 7.0(2) SR1 is supported on these Cisco CallManager versions:
•Cisco CallManager version 4.1(3) SR1 or later
•Cisco CallManager version 4.0(2) SR2b or later
•Cisco CallManager version 3.3(5) SR1 or later
Cisco CallManager Device Packs
You should install the following device packs for these Cisco CallManager versions. You can download the device packs from this location on Cisco.com:
The device pack readme files provide installation information.
Cisco CallManager Version Device Pack
ciscocm.3-3-DevPack-64.exe, or later
ciscocm.4-0-DevPack-43.exe, or later
ciscocm.4-1-DevPack-23.exe, or later
Cisco IP Phone Expansion Module 7914
The Cisco IP Phone Expansion Module 7914 is only supported on the Cisco IP Phone 7961G/7961G-GE.
If you are using the Cisco IP Phone Expansion Module 7914, you must upgrade the Expansion Module to firmware release S00104000100. You can download the installation program, which is named cmterm-7914-sccp.4-0-1.exe, and the readme file from Cisco.com at this location:
Review these important notes for this firmware release.
Cisco CallManager Load Server Setting for Firmware Upgrades
A new setting that optimizes installation time for phone firmware upgrades is available in Cisco CallManager Administration.
Note The new setting is intended for future use, and is not yet a supported feature.
To view the load server setting, you must install the latest Cisco CallManager Device Pack (see the "Cisco CallManager Device Packs" section).
The new Load Server setting is visible on the Phone Configuration page (Product Specific Configuration section) in the Cisco CallManager Administration application. This setting lets you specify another TFTP server IP address or name (other than the TFTP Server 1 or TFTP Server 2) from which the phone firmware can be retrieved for upgrades on the phones. When the Load Server is set, the phone contacts the designated server for the firmware upgrade.
Note•If the firmware load is not found on the Load Server, the phone does not upgrade and is not redirected to the TFTP Server 1 or TFTP Server 2.
•On a factory reset or during a software recovery operation, the phone may fall back to using TFTP Server 1 or TFTP Server 2 to recover the phone load. In these scenarios, the phone will recover the phone load either via the term61.default.loads or term41.default.loads file, or it will attempt to recover the phone load based on its load.hist file.
•If the phone is auto-registering with Cisco CallManager for the first time, the phone will request the phone load via TFTP Server 1 or TFTP Server 2. This will only occur once when the phone is first installed into the system. This can be mitigated by preloading the phones with the correct firmware so that no firmware upgrade is required in combination with the auto-registration, or by auto-registering the phones at the main site prior to deployment at a remote site.
You can view the Load Server setting on the phone from Settings > Device Configuration > Network Configuration > Load Server. If the value in the Load Server setting is invalid, a "Load Server is invalid" message is displayed on the phone in Settings > Status > Status Messages.
Securing the Phone with a Cable Lock
You can secure the Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone and the cable can be secured to a desktop.
The security slot can accommodate a lock up to 20 mm. Compatible laptop cable locks include the Kensington® laptop cable lock and laptop cable locks from other manufacturers that can fit into the security slot on the back of the phone.
Secure PC Log Off in an 802.1X Network
Firmware release 7.0(2) SR1 provides support for a Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE to monitor IEEE 802.1X messages between an authenticating switch and a connected PC (supplicant).
When a PC is disconnected from the Cisco IP Phone, the phone issues an EAPOL-Logoff message on behalf of the PC to the authenticating switch. The proxy EAPOL-Logoff message causes the authenticating switch to set the PC port on the phone to an unauthenticated state and immediately terminates the 802.1x secure session.
If you have an 802.1X network and upgrade to Cisco IP Phone firmware release 7.0(2) or greater, be aware that you must re-authenticate a PC that is connected to a Cisco IP Phone 7961G/7961G-GE and 7941G/7941G-GE.
For more information about 802.1X re-authentication, refer to the Cisco Catalyst switch configuration guides at:
Resolved and Open Caveats
These release notes contain descriptions of resolved and open caveats of severity level 1 or 2 and significant severity level 3 caveats.
If you have an account with Cisco.com (Cisco Connection Online), you can use the Bug Toolkit to find caveats of any severity for any release.
•To access the Bug Toolkit, log on to http://www.cisco.com/cgi-bin/Support/Bugtool/launch_bugtool.pl
Table 1 describes the caveats that are resolved in this version.
Table 2 describes the caveats that are known to exist in this version.
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
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Note Use the Cisco Product Identification (CPI) tool to locate your product serial number before submitting a web or phone request for service. You can access the CPI tool from the Cisco Technical Support & Documentation website by clicking the Tools & Resources link under Documentation & Tools. Choose Cisco Product Identification Tool from the Alphabetical Index drop-down list, or click the Cisco Product Identification Tool link under Alerts & RMAs. The CPI tool offers three search options: by product ID or model name; by tree view; or for certain products, by copying and pasting show command output. Search results show an illustration of your product with the serial number label location highlighted. Locate the serial number label on your product and record the information before placing a service call.
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
For S1 or S2 service requests or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447
For a complete list of Cisco TAC contacts, go to this URL:
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—Your network is "down," or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operation are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of your network is impaired, but most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
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This document is to be used in conjunction with the documents listed in the "Documentation Roadmap" section.
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