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Table Of Contents
Cisco Unified IP Phone Release Notes for Firmware Release 8.5(4) (SCCP) 6921, 6941, and 6961
Silent Monitoring and Recording
Installing Cisco Unified Communications Manager
Installing Cisco Unified Communications Manager Express
Installing Firmware Release 8.5(4) for SCCP
Resetting or Restoring the Cisco Unified IP Phone
Obtaining Documentation and Submitting a Service Request
Cisco Unified IP Phone Release Notes for Firmware Release 8.5(4) (SCCP) 6921, 6941, and 6961
Revised: December 08, 2009
Use these release notes with a Cisco Unified IP Phone running SCCP firmware release 8.5(4). This version of firmware release 8.5(4) is compatible with Cisco Unified Communications Manager 7.1.
Contents
These release notes provide the following information. You might need to notify your users about some of the information provided in this document.
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Obtaining Documentation and Submitting a Service Request
Related Documentation
Cisco Unified IP Phone Documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html
Cisco Unified Communications Manager Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide and other publications specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html
Cisco Unified Communications Manager Express Documentation
Refer to the Cisco Unified Communications Manager Express Documentation Guide and other publications specific to your Cisco Unified Communications Manager Express release. Navigate from the following URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/tsd_products_support_series_home.html
Cisco Unified Communications Manager Business Edition Documentation
Refer to the Cisco Unified Communications Manager Business Edition Documentation Guide and other publications that are specific to your Cisco Unified Communications Manager release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
New and Changed Information
The following information is new for Cisco Unified IP Phone 6921, 6941, and 6961 running firmware release 8.5(4) (SCCP).
Silent Monitoring and Recording
The Silent Monitoring and Recording feature allows you to monitor and record calls, if desired. Your system administrator enables this feature, which can be set up for automatic recording of all calls or recording of calls on a per-call basis.
Users may hear notification tones during call monitoring and recording. By default, the person who monitors and records the call (if also configured) does not hear the notification tones.
For more information, see your system administrator.
The Silent Monitoring and Recording feature is supported on the following phones:
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Where to find more information:
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Installation Notes
This section contains these sections:
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Installing Cisco Unified Communications Manager
Before using the Cisco Unified IP Phone with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
To download and install the Cisco Unified Communications Manager version, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
Step 3
Step 4
Step 5
Installing Cisco Unified Communications Manager Express
To download and install the Cisco Unified Communications Manager Express version, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/pub/Redirect.x?mdfid=278875240
Step 2
Step 3
Step 4
Step 5
Installing Firmware Release 8.5(4) for SCCP
To download and install the phone firmware, follow these steps:
Procedure
Step 1
http://tools.cisco.com/support/downloads/go/Redirect.x?mdfid=278875240
Step 2
Step 3
Step 4
Step 5
Step 6
cmterm-6921_6941_6961-sccp.8-5-4-0.cop.sgn
Note
Step 7
cmterm-6921_6941_6961-sccp.8-5-4-0-readme.html
Step 8
Caveats
This section contains these topics:
Using Bug Toolkit
Known problems (bugs) are graded according to severity level. These release notes contain descriptions of:
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You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
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To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
Step 2
Step 3
Open Caveats
There are no open caveats for firmware 8.5(4).
Resolved Caveats
Table 1 lists Severity 1, 2 and 3 defects that are resolved for the Cisco Unified IP Phone using firmware release 8.5(4).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, be aware that Table 1 reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in the "Using Bug Toolkit" section.
Documentation Updates
This section contains recent changes to the Cisco Unified IP Phone documentation.
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Configuring Softkey Templates
The following update applies to the "Configuring Features, Templates, Services, and Users" chapter in the Cisco Unified IP Phone 6921, 6941, and 6961 Administration Guide for Cisco Unified Communications Manager 7.1 (SCCP).
In the Configuring Softkey Templates section, Table 5-2, the Select and Undefine feature entries are invalid entries and should be ignored.
Resetting or Restoring the Cisco Unified IP Phone
There are two general methods for resetting or restoring the Cisco Unified IP Phone:
Performing a Basic Reset
Performing a basic reset of a Cisco Unified IP Phone provides a way to recover if the phone experiences an error and provides a way to reset or restore various configuration and security settings.
Table 2 describes the ways to perform a basic reset. You can reset a phone with any of these operations after the phone has started up. Choose the operation that is appropriate for your situation.
Performing a Factory Reset
When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value:
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Before you perform a factory reset, ensure that the following conditions are met:
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To perform a factory reset of a phone, you can press the Applications button and choose Admin Settings > Reset Settings > All.
Alternatively, you can also follow these steps:
Procedure
Step 1
Step 2
When you press 1, the lights on the line buttons turn red. The light on the select button flash when a button is pressed.
If you press the buttons out of sequence, the lights on the line button, headset button, speakerphone button, and select button turn green. You will need to start over and press 123456789*0# in sequence again.
After you press these buttons, the phone goes through the factory reset process.
Do not power down the phone until it completes the factory reset process, and the main screen appears.
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
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