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FAQs and Troubleshooting
Frequently Asked Questions
Q. Why don't I see the icons shown in the documentation on my phone screen?
A. Many of the phone screen icons are applicable only to the Cisco Unified IP Phone 6941.
Q. Can I use the second line on my Cisco Unified IP Phone 6921 as a feature button?
A. Yes. If you do not require two phone lines, your system administrator can set up a feature on your second line.
Q. When I put a call on hold by pushing the Hold button, why doesn't pushing the button again resume the call?
A. The Hold button is only used to put a call on hold. To resume a call, press the Resume softkey or the flashing green line button.
Troubleshooting Tips
Troubleshooting tips are available for these topics:
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Conference
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Conference
Problem: Conference Button and Softkey Unresponsive
You have set up a conference call, and the Conf softkey is no longer available and the Conference button is unresponsive.
Possible Cause
You have reached the maximum number of conference participants.
Solution
Ask one of the participants to drop, or drop a conference participant.
Problem: Meet-Me Conference Busy Tone
You hear a busy tone after dialing into a Meet-Me conference.
Possible Cause
The conference host has not yet joined the conference.
Solution
Try calling back again.
Personal Directory
Problem: Cannot Sign In to Personal Directory
You are unable to sign in to your personal directory.
Make sure you are using your personal identification number (PIN) to sign in, and not your password.
Possible Cause
Your PIN needs to be reset.
Solution
See your system administrator.
Shared Lines
Problem: No Caller ID on Remote Hold
You have a shared line on your Cisco Unified IP Phone 6921, and cannot see the caller ID when the remote line is on hold.
Possible Cause
This works as designed.
Solution
None.
User Options
Problem: Cannot Access User Options Web Pages
You are unable to access your user options web pages.
Possible Cause
Your password needs to be reset.
Solution
See your system administrator.