FeedbackTable Of Contents
A - B - C - D - E - F - G - H - I - K - L - M - N - O - P - Q - R - S - T - U - V - W -
Index
A
AAP. See accessibility features
access
plugins 77
services 29
access list, create 76
accessibility features
hearing impaired 82
mobility impaired 88
vision impaired and blind 86
add
PAB entry 72
personal directory contact 36
phone services to button 70
remote destination for Mobile Connect 75
administrator settings 33
alerts
audible
accessibility 85
call waiting 47
DND 50
Hold Reversion 53
MCID 55
silent 55
visual
call waiting 47
DND 50
Hold Reversion 53
line state 4
MCID 55
answer
Auto Answer with headset 42
Auto Answer with speakerphone 42
with Group Pickup and Group Pickup number 46
with Group Pickup and phone number 47
with Other Pickup 47
with Pickup 46
Applications
Administrator Settings 33
button
Cisco Unified IP Phone 6921 5
Cisco Unified IP Phone 6941 14
Cisco Unified IP Phone 6961 24
Call History 29
Phone Information 33
Preferences 32
Services 29
assign
fast-dial button 73
fast-dial code 74
fast-dial code in Personal Directory 38
fast-dial code to PAB entry 73
PAB to feature a button 73
Assisted Directed Call Park 45
audible alert. See alerts, audible
audible message indicator. See message indicators
Auto Answer
description 42
with headset 42
with speakerphone 42
B
BLF. See Line Status
blind accessibility features. See accessibility features, vision impaired
browser password, change 70
Busy Lamp Features. See Line Status
buttons
Cisco Unified IP Phone 6921 3
Applications 5
Conference 4
Contacts 5
Headset 4
Hold 4
line 4
Messages 5
Mute 4
Navigation bar 4
softkeys 3
Speakerphone 4
Transfer 4
Volume 5
Cisco Unified IP Phone 6941 12
Applications 14
Conference 13
Contacts 14
Headset 14
Hold 13
Messages 14
Mute 14
Navigation bar 14
programmable feature 13
Select 14
softkeys 13
Speakerphone 14
Transfer 13
Volume 14
Cisco Unified IP Phone 6961 22
Applications 24
Conference 23
Contacts 24
Headset 23
Hold 23
Messages 24
Mute 24
Navigation bar 23
programmable feature 23
Select 23
softkeys 22
Speakerphone 23
Transfer 23
Volume 24
feature table 41
C
Call Back
description 42
set up notification 43
Call Forward All
conditional 43
description 43
set up
on all lines 66
on primary line 44
unconditional 43
Call History 29
clear 31
delete call record 31
dial from 30
edit number 31
filter 30
view 30
call log. See call record
Call Park
description 44
Directed Call Park
assisted 45
manual 45
Line Status indicator 55
Park 45
reversion 45
Call Pickup
description 46
Group Pickup number 46
Group Pickup phone number 47
Other Pickup 47
Pickup 46
call record
delete 31
view details 30
Call Waiting
description 47
respond to notification 47
Auto Answer 42
Call Back 42
Call Forward All 43
Call Park 44
Call Pickup 46
Call Waiting 47
cBarge 48
Codes 48
Conference 48
Divert 50
DND 50
EM 51
Fast Dial 51
Hold 52
Hold Reversion 53
Hunt Group 53
Intercom 54
Line Status 54
MCID 55
Meet Me 56
Mobile Connect 56
Mute 57
On-hook Dialing 58
Privacy 58
QRT 59
Redial 59
Shared Lines 59
Silent Monitor and Record 60
Speed Dial 60
Transfer 61
Web Dialer 62
caution, external devices 81
change
browser password 70
contrast 32
language
phone display 71
user options web pages 71
locale
phone display 71
user options web pages 71
phone line label 67
phone service name 70
phone services 69
ringtones 32
check voice messages 39
Cisco Mobile Connect. See Mobile Connect
Cisco Unified CM User Options. See user options
Cisco Unified IP Phone 6921
buttons and hardware 3
connections 1
footstand 5
handset rest 8
screen
description 5
location 3
Cisco Unified IP Phone 6941
buttons and hardware 12
connections 10
footstand 15
handset rest 18
screen
description 15
location 13
Cisco Unified IP Phone 6961
buttons and hardware 22
connections 20
footstand 24
handset rest 27
screen
description 24
location 22
clear call history 31
Client Matter Codes. See CMC
CMC
description 48
using 48
conference
add a party 49
button
Cisco Unified IP Phone 6921 4
Cisco Unified IP Phone 6941 13
Cisco Unified IP Phone 6961 23
combine calls across lines 49
description 48
end 49
Meet Me 56
remove participants 50
swap between calls 49
view participants 50
confirmation. See alerts
connecting calls. See Transfer
connections
Cisco Unified IP Phone 6921 1
Cisco Unified IP Phone 6941 10
Cisco Unified IP Phone 6961 20
connectors. See connections
contacts 34
button
Cisco Unified IP Phone 6921 5
Cisco Unified IP Phone 6941 14
Cisco Unified IP Phone 6961 24
corporate directory 34
dial a contact 34
dial a contact while on a call 35
search for a contact 34
search for a contact while on a call 35
personal directory 35
add a contact 36
delete a contact 37
dial a contact 37
edit a contact 37
fast-dial codes 38
search for a contact 36
sign in and out 36
contrast 32
corporate directory 34
dial 34
dial a contact while on a call 35
search for a contact 34
search for a contact while on a call 35
create
access list for Mobile Connect 76
conference call 49
phone line label 67
CTI. See accessibility features
customize voicemail 39
D
delete
call history record 31
fast-dial code from personal directory 38
PAB entry 72
personal directory contact 37
device settings. See user options
dial
corporate directory contact 34
fast-dial code from personal directory 38
from call history 30
on-hook 58
personal directory contact 37
Direct Transfer 61
Directed Call Park
assisted 45
description 44
manual 45
directory 34
corporate 34
dial a contact 34
dial a contact while on a call 35
search for a contact 34
search for a contact while on a call 35
with Web Dialer 62
personal 35
add a contact 36
delete a contact 37
dial a contact 37
edit a contact 37
fast-dial codes 38
search for a contact 36
sign in and out 36
user options 71
Divert
description 50
redirect a call 50
DND
customize 65
description 50
turn on and off 51
Do Not Disturb. See DND
documentation, related 91
E
edit
call history number 31
fast dials 74
PAB entry 72
personal directory contact 37
EM
description 51
enable 51
enable
EM 51
Privacy 58
end
conference 49
phone services 69
Extension Mobility. See EM
external devices
caution 81
information 81
F
FAC
description 48
using 48
FAQs 78
fast dials 73
assign a code 74
assign a code to PAB entry 73
assign to a feature button 73
description 51
edit 74
place a call
with a fast-dial button 52
search 74
fast-dial codes
assign to Personal Directory 38
delete from personal directory 38
fast-dials
place a call with a fast-dial code 38
feature buttons and softkeys table 41
features. See calling features
filter call history 30
flashing. See alerts, visual
footstand
Cisco Unified IP Phone 6921 5
Cisco Unified IP Phone 6941 15
Cisco Unified IP Phone 6961 24
Forced Authorization Codes. See FAC
forward. See Call Forward All
frequently asked questions. See FAQs
G
Group Pickup
answer 46
answer with number 47
description 46
H
HAC. See accessibility features
handset
Cisco Unified IP Phone 6921
light strip 3
location 5
rest 8
Cisco Unified IP Phone 6941
light strip 13
location 14
rest 18
Cisco Unified IP Phone 6961
light strip 22
location 24
rest 27
hardware
Cisco Unified IP Phone 6921 3
Cisco Unified IP Phone 6941 12
Cisco Unified IP Phone 6961 22
warranty 93
header. See screen
Headset
Auto Answer 42
button
Cisco Unified IP Phone 6921 4
Cisco Unified IP Phone 6941 14
Cisco Unified IP Phone 6961 23
hearing impaired accessibility features 82
Hold
button
Cisco Unified IP Phone 6921 4
Cisco Unified IP Phone 6941 13
Cisco Unified IP Phone 6961 23
description 52
on shared lines 52
swap between calls 52
with a new call 52
Hold Reversion
description 53
notification 53
responding to notification 53
Hunt Group
description 53
sign in and out 53
I
icons, Line Status 54
iDivert. See Divert
Intercom
description 54
place a call 54
receive a call 54
whisper 54
K
keypad
accessibility
mobility impaired 90
visually impaired and blind 87
Cisco Unified IP Phone 6921 4
Cisco Unified IP Phone 6941 14
Cisco Unified IP Phone 6961 23
L
language
change for user options web pages 71
change phone display 71
Web Dialer settings 63
LED. See lights
licensing information 91
lights
amber, flashing 4
green
flashing 4
steady 4
handset 3
red
flashing 4
steady 4
line
buttons, Cisco Unified IP Phone 6921 4
settings 66
Call Forward 66
DND 65
ring 67
voice message indicator 66, 67
text label
change 67
create 67
Line Status
description 54
icons 54
listen to voice messages 40
locale
change for user options web pages 71
change phone display 71
log in and out. See sign in and out
logs. See Call History
M
MAC address
phone information 33
Web Dialer 63
Malicious Caller ID. See MCID
Manual Directed Call Park 45
MCID
description 55
trace a call 55
Meet Me
conference
host 56
join 56
description 56
menu
Applications 14
Directories 14
message indicators 39
audible, change 67
voice, change 66
messages
button
Cisco Unified IP Phone 6921 5
Cisco Unified IP Phone 6941 14
Cisco Unified IP Phone 6961 24
check for 39
listen to 40
personalize voicemail 39
missed calls 29
Mobile Connect
add remote destination 75
create access list 76
description 56
switch
from Desk to Mobile Phone 57
from Mobile Phone to Desk 57
turn on and off 57
mobility impaired accessibility features 88
model information 33
mute
button
Cisco Unified IP Phone 6921 4
Cisco Unified IP Phone 6941 14
Cisco Unified IP Phone 6961 24
description 57
turn on and off 58
N
Navigation bar
Cisco Unified IP Phone 6921 4
Cisco Unified IP Phone 6941 14
Cisco Unified IP Phone 6961 23
notification
Call Back 43
Call Waiting 47
Hold reversion 53
See also alerts
O
On-hook Dialing
description 58
dial a number 58
Other Pickup
answer 47
description 46
P
PAB
add 72
assign to a feature button 73
delete 72
edit 72
search 72
park. See Call Park
password. See browser password
personal address book. See PAB
personal directory 35
add a contact 36
delete a contact 37
dial a contact 37
edit a contact 37
fast-dial codes 38
search for a contact 36
sign in and out 36
personalize voicemail 39
phone display
change language 71
change line label 67
create line label 67
phone information, model 33
phone problem, report with QRT 59
phone services
access 29
add to button 70
change name 70
search for 69
subscribe to 69
pickup. See Call Pickup
placed calls 29
plugins 77
power outage 81
preferences 32
contrast 32
ringtones 32
Web Dialer 63
Privacy
description 58
enable on a shared line 58
problem report with QRT 59
product security 82
programmable feature buttons
Cisco Unified IP Phone 6941 13
Cisco Unified IP Phone 6961 23
Q
QRT
description 59
report phone problem 59
R
received calls 29
Redial
a number 59
description 59
redirect a call 50
related documentation 91
remote destination. See user options
remove participants from conference 50
report phone problem 59
revert, call
on hold 53
parked 45
ring setting, change 67
ringtones 32
S
safety and performance
external devices 81
power outage 81
screen
Cisco Unified IP Phone 6921
description 5
location 3
Cisco Unified IP Phone 6941
description 15
location 13
Cisco Unified IP Phone 6961
description 24
location 22
search
corporate directory 34
fast dials 74
PAB 72
personal directory 36
phone services 69
security, product 82
Select button. See Navigation bar
services. See phone services
set
contrast 32
ringtones 32
set up
speed-dial buttons 68
speed-dial codes 68
Web Dialer preferences 63
shared lines
description 59
enable Privacy 58
on hold 52
sign in and out
Hunt Group 53
personal directory 36
user options 64
softkeys
Cisco Unified IP Phone 6921 3
Cisco Unified IP Phone 6941 13
Cisco Unified IP Phone 6961 22
feature table 41
Speakerphone
Auto Answer with 42
button
Cisco Unified IP Phone 6921 4
Cisco Unified IP Phone 6941 14
Cisco Unified IP Phone 6961 23
Speed Dial
buttons 68
description 60
place a call 61
set up 68
codes
description 60
place a call 61
set up 68
Line Status indicator 55
status
buttons 4
stutter tone 39
subscribe to phone services 69
suspicious call, trace 55
swap
conference calls 49
held calls 52
transfer calls 62
T
To Voicemail. See Divert
trace a suspicious call 55
Transfer
button
Cisco Unified IP Phone 6921 4
Cisco Unified IP Phone 6941 13
Cisco Unified IP Phone 6961 23
description 61
Direct Transfer 62
swap 62
troubleshooting tips 78
TTY. See accessibility features
turn on and off
DND 51
Mobile Connect 57
mute 58
U
user options
device
line settings 66
select 65
speed dial 68
directory 71
fast dials 73
assign a code 74
assign a code to PAB entry 73
assign to a feature button 73
edit 74
search 74
mobility 75
add remote destination 75
create access list 76
PAB 72
add entry 72
assign to a feature button 73
delete entry 72
edit entry 72
search for entry 72
plugins 77
sign in and out 64
user settings
change browser password 70
change phone display language 71
change user options web pages language 71
user preferences. See preferences
V
view
call history 30
call record details 30
conference participants 50
missed calls 29
phone information 33
placed calls 29
received calls 29
Web Dialer preferences 63
viewing angle. See footstand
vision impaired and blind accessibility features 86
visual alert. See alerts, visual
voice messages. See messages
voicemail. See messages
Volume
Cisco Unified IP Phone 6921 5
Cisco Unified IP Phone 6941 14
Cisco Unified IP Phone 6961 24
W
warranty 93
Web Dialer
change preferences 63
description 62
MAC address 63
set up preferences 63
sign in 62
sign out 63
view preferences 63
with Cisco Directory 62
with corporate directory 62
whisper 54