 Feedback
|
Contents
- Cisco Unified IP Phone 6900 Series Release Notes for Firmware Release 9.3(3)
- Introduction
- Related documentation
- Cisco Unified IP Phone 6900 Series documentation
- Cisco Unified Communications Manager documentation
- Cisco Business Edition 3000 documentation
- Cisco Business Edition 5000 documentation
- Cisco Unified Communications Manager Express documentation
- New and changed features
- Features available with Release 9.3(3)
- Call Waiting Ring
- Debug Phone
- HTTPS
- Show Calling ID and Calling Number
- Web Access Disabled by Default
- Features available with latest Cisco Unified Communications Manager Device Pack
- Electronic Hookswitch
- Minimum Ring Volume
- Secure EMCC
- TVS and Security by Default
- Installation
- Upgrade notes
- Install latest Cisco Unified Communications Manager firmware
- Install latest Cisco Unified Communications Manager Express firmware
- Install firmware release on Cisco Unified Communications Manager
- Install firmware zip files
- Important notes
- DTMF during on-hook dialing
- Caveats
- Access Cisco Software Bug Toolkit
- Open caveats
- Resolved caveats
- Documentation, service requests, and additional information
Cisco Unified IP Phone 6900 Series Release Notes for Firmware Release 9.3(3)
These release notes provide information for Firmware Release 9.3(3). This release only applies to the Cisco Unified IP Phone 6921, 6941, 6945, and 6961. You might need to notify your users about some of the information provided in this document.
- Introduction
- Related documentation
- New and changed features
- Installation
- Important notes
- Caveats
- Documentation, service requests, and additional information
Introduction
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 Firmware Release 9.3(3) supports Cisco Unified Communication Manager 7.1.5 and later.
NoteBefore deploying the 9.3(3) firmware, the Cisco Unified Communications Manager must be updated to the latest device pack.
Related documentation
- Cisco Unified IP Phone 6900 Series documentation
- Cisco Unified Communications Manager documentation
- Cisco Business Edition 3000 documentation
- Cisco Business Edition 5000 documentation
- Cisco Unified Communications Manager Express documentation
Cisco Unified IP Phone 6900 Series documentation
Refer to publications that are specific to your language, phone model and Cisco Unified Communications Manager release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/ps10326/tsd_products_support_series_home.html
Cisco Unified Communications Manager documentation
Cisco Business Edition 3000 documentation
See the Cisco Business Edition 3000 Documentation Guide and other publications that are specific to your Cisco Business Edition 3000 release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/ps11370/tsd_products_support_series_home.html
Cisco Business Edition 5000 documentation
See the Cisco Business Edition 5000 Documentation Guide and other publications that are specific to your Cisco Business Edition 5000 release. Navigate from the following URL:
http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.html
Cisco Unified Communications Manager Express documentation
See the publications that are specific to your language, phone model and Cisco Unified Communications Manager Express release. Navigate from the following documentation URL:
http://www.cisco.com/en/US/products/sw/voicesw/ps4625/index.htmlNew and changed features
- Features available with Release 9.3(3)
- Features available with latest Cisco Unified Communications Manager Device Pack
Features available with Release 9.3(3)
The following features do not require the installation of a Cisco Unified Communications Manager Device Pack. The features are available as soon as the firmware release has been applied to the phone.
Call Waiting Ring
The Call Waiting Ring feature offers Call Waiting users the option of an audible ring instead of the standard beep. This feature is configured by the administrator.
This feature is available for the following Cisco Unified IP Phones (SCCP and SIP):Debug Phone
The Debug Phone feature provides the administrator with an additional menu on the phone for debugging phone problems. The Admin Settings menu contains the new Debug Phone menu item. The Debug Phone menu enables the administrator to debug the User Interface (labeled MMI), Network, Call Control, Signaling, or Security areas of the firmware. For each of these areas, the administrator selects a debug level (Errors, Warnings, Details, Debug).
NoteWhen the debug level is set to Debug, the phone may experience degradation of service due to the amount of information that is collected. Use this level for the least amount of time necessary.
To debug a phone, the administrator connects a computer to the PC port of the phone. The computer requires a debugging program to be already installed. After changing the debug setting, the phone sends debug information to the debugging program on the computer.
The administrator can also connect to the phone using SSH (if enabled) to view the debug information. Limited debug information is available through the Phone web page, with the amount of information limited by the amount of available flash memory in the phone.
After the debugging session is complete, users should set the debug level to Errors.
The debug setting persists when the phone restarts, resets, or power cycles. The debug settings reset when the phone is restored to the Factory Defaults, or when is selected.
This feature is supported on the following Cisco Unified IP Phones (SCCP and SIP):
HTTPS
The HTTPS feature enables the phone to communicate with phone services in a secure manner and provides the user with a visual indication that the phone is connected to a service using HTTPS.
The system administrator sets the HTTPS Service parameter in the Cisco Unified Communication Manager Administration using or .
If the system administrator has enabled HTTPS for phone services a lock icon is displayed on the phone screen to indicate if the phone is connected to a service via HTTPS. No icon is displayed if phone uses HTTP to connect to a service.
NoteIP phones can be HTTPS clients; they cannot be HTTPS servers.
NoteThe lock icon is displayed only after a secure connection is made to a server via HTTPS.
This feature is available for the following Cisco Unified IP Phones (SCCP and SIP):
Show Calling ID and Calling Number
The Show Calling ID and Calling Number feature provides the user with a display of both the calling ID and calling number for incoming calls.
The phone LCD display size limits the length of calling ID and calling number displayed.
- If the calling number is restricted, the phone displays only the calling ID.
- If the calling number is unrestricted and the calling ID is restricted, the phone displays the calling ID as Unknown.
- If the calling number and the calling ID are unrestricted, but the calling ID is not configured, the phone displays only the calling number.
Show calling ID and calling number applies to the incoming call alert only and does not change the function of the Call Forward and Hunt Group features.
This feature is available for the following Cisco Unified IP Phones (SCCP and SIP):
Web Access Disabled by Default
The Web Access Disabled by Default feature enhances security by disabling access to all web services, such as HTTP. Users can only access web services if the administrator enables web access.
NoteAfter the phone is upgraded to Firmware Release 9.3(3), web access is disabled. To enable web access, the latest Cisco Unified Communications Manager device pack must be installed so that the administrator can enable web access.
This feature is available for the following Cisco Unified IP Phones (SCCP and SIP):
Features available with latest Cisco Unified Communications Manager Device Pack
The following features require the installation of a Cisco Unified Communications Manager device pack containing the Cisco IP Phone configuration files. The device pack installs the firmware and the configuration files needed to enable the features. These features can be configured and may be turned off by default. After being turned on, these features may also have attributes or settings that can be configured. See the sections below for more details.
For information on the availability of Cisco Unified Communications Manager Device Packs, see:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/devpack_comp_mtx.html
Electronic Hookswitch
The Electronic Hookswitch feature enables users to remotely control basic IP phone functionality from a wireless analog headset connected to the phone auxiliary port. Basic IP phone functionality includes off-hook/on-hook, ring indication, audio volume control, and mute/unmute.
The administrator enables or disables the Electronic Hookswitch feature.
The user connects a base station to the auxiliary port. The base station communicates with the wireless headset.
The Electronic Hookswitch feature supports the following headsets:
This feature is supported on the following phones (SCCP and SIP):
Minimum Ring Volume
The Minimum Ring Volume feature supports a minimum ringer volume level for IP Phones.
Administrators can set a minimum ringer volume level that can range from 0 to 14. The default is 0 (silent).
Users can only adjust the ringer volume to a level greater than the configured minimum ringer volume value.
The feature is supported on the following Cisco Unified IP Phones (SCCP and SIP):
Secure EMCC
The Secure Extension Mobility Cross Cluster (Secure EMCC) feature introduces enhanced security for users logging into their phone from outside of the office. This feature is internal to the phone and has no administrator or user impacts.
This feature is available for the following Cisco Unified IP Phones (SCCP and SIP):
TVS and Security by Default
The Trust Verification Service (TVS) and Security by Default features enable phones to authenticate signed configurations and authenticate other servers or peers. Authentication does not increase the size of the Certificate Trust List (CTL) and an updated CTL file download is not required.
TVS is enabled by default and the phone can establish secure HTTP (HTTPS) connections by default.
The TVS feature:TVS is supported for both IPv4 and IPv6 (dual stack) on SCCP and for IPv4 on SIP.
This feature is supported on the following Cisco Unified IP Phones (SCCP and SIP):
Installation
- Upgrade notes
- Install latest Cisco Unified Communications Manager firmware
- Install latest Cisco Unified Communications Manager Express firmware
- Install firmware release on Cisco Unified Communications Manager
- Install firmware zip files
Upgrade notes
Direct upgrades, using signed load files, are supported to firmware release 9.3(3) from 9.x. You can use the following firmware release file for these direct upgrades.
NoteFirmware Release 9.3(3) only applies to the Cisco Unified IP Phone 6921, 6941, 6945, and 6961.
Install latest Cisco Unified Communications Manager firmware
ProcedureBefore using the Cisco Unified IP Phone with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster. For more information, see the Cisco Unified Communications Manager installation and upgrade guides.
To download and install the Cisco Unified Communications Manager version, perform these steps.
Step 1 Go to the following URL: http://www.cisco.com/cisco/software/navigator.html?mdfid=268439621&catid=278875240
Step 2 Choose your Cisco Unified Communications Manager version. Step 3 Choose the appropriate software type. Step 4 Hover over the desired file. When the popup window displays, click the Readme link to open the readme file. Step 5 Choose Download or Add to cart for the desired file. Step 6 Use the instructions in the readme file to install the updated file on the Cisco Unified Communications Manager.
Install latest Cisco Unified Communications Manager Express firmware
ProcedureTo download and install the Cisco Unified Communications Manager Express firmware, follow these steps:
Step 1 Go to the following URL: http://www.cisco.com/cisco/software/type.html?mdfid=277641082&flowid=5337
Step 2 Choose your Cisco Unified Communications Manager Express version from the Select a File to Download section.
Install firmware release on Cisco Unified Communications Manager
ProcedureBefore using the Cisco Unified IP Phone Firmware Release 9.3(3) with Cisco Unified Communications Manager, you must install the latest firmware on all Cisco Unified Communications Manager servers in the cluster.
NoteFirmware Release 9.3(3) only applies to the Cisco Unified IP Phone 6921, 6941, 6945, and 6961.
Step 1 Go to the following URL: http://www.cisco.com/cisco/software/navigator.html?mdfid=282677102&i=rm Step 2 Choose your phone model. Step 3 Choose one of the following firmware types: Step 4 In the Latest Releases folder, choose 9.3(3). Step 5 Select one of the following firmware files, click the Download Now or Add to cart button, and follow the prompts: The files for the Cisco Unified IP Phone 6900 Series are:
Note If you added the firmware file to the cart, click the Download Cart link when you are ready to download the file.
Step 6 Click the + next to the firmware file name in the Download Cart section to access additional information about this file. The hyperlink for the readme file is in the Additional Information section, which contains installation instructions for the corresponding firmware: Step 7 Follow the instructions in the readme file to install the firmware.
Install firmware zip files
ProcedureIf a Cisco Unified Communications Manager is not available to load the installer program, the following .zip files are available to load the firmware.
NoteFirmware Release 9.3(3) only applies to the Cisco Unified IP Phone 6921, 6941, 6945 and 6961.
NoteFirmware upgrades over the WLAN interface may take longer than upgrades using a wired connection. Upgrade times over the WLAN interface may take more than an hour, depending on the quality and bandwidth of the wireless connection.
Step 1 Go to the following URL: http://www.cisco.com/cisco/software/navigator.html?mdfid=282677102&i=rm Step 2 Choose your phone model. Step 3 Choose one of the following firmware types: Step 4 In the Latest Releases folder, choose 9.3(3). Step 5 Download the relevant zip files. Step 6 Unzip the files. Step 7 Manually copy the unzipped files to the directory on the TFTP server. See Cisco Unified Communications Operating System Administration Guide for information about how to manually copy the firmware files to the server.
Important notes
This section provides important information about Cisco Unified IP Phone 6900 Series feature functionality.
Caveats
Access Cisco Software Bug Toolkit
ProcedureKnown problems (bugs) are graded according to severity level. These release notes contain descriptions of the following:
You can search for problems by using the Cisco Software Bug Toolkit.
To use the Software Bug Toolkit, follow these steps.
Step 1 To access the Bug Toolkit, go to: http://tools.cisco.com/Support/BugToolKit/action.do?hdnAction=searchBugs
Step 2 Log in with your Cisco.com user ID and password. Step 3 To look for information about a specific problem, enter the bug ID number in the Search for Bug ID field, then click Go.
Open caveats
The following table lists severity 1, 2, and 3 defects that are open for the Cisco Unified IP Phones 6900 Series for Firmware Release 9.3(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were open at the time this report was compiled. For an updated view of open defects, access Bug Toolkit as described in Access Cisco Software Bug Toolkit.
Table 1 Open caveats for Firmware Release 9.3(3) Identifier Headline Cisco Unified IP Phone 6921, 6941, and 6961
6921 "Speed Dial Await Further Digits" feature does not work
6921 DSP output gain changes based on phone volume control
6921SIP:phone behave abnormal if DSP upgrade interrupted
6921SCCP:phone behave abnormal if DSP upgrade interrupted
Cisco Unified IP Phone 6945
sw_phone_6945 - 6945 does not use Recursive DNS Queries
Resolved caveats
The following table lists severity 1, 2, and 3 defects that are resolved for the Cisco Unified IP Phones 6900 Series for Firmware Release 9.3(3).
For more information about an individual defect, you can access the online record for the defect by clicking the Identifier or going to the URL that is shown. You must be a registered Cisco.com user to access this online information.
Because defect status continually changes, the table reflects a snapshot of the defects that were resolved at the time this report was compiled. For an updated view of resolved defects, access Bug Toolkit as described in Access Cisco Software Bug Toolkit.
Table 2 Resolved caveats for Firmware Release 9.3(3) Identifier Headline Cisco Unified IP Phone 6921, 6941, and 6961
69XX problem with http dial request: partial number is dialed
Interval between OpenRecvChannel and OpenRecvChannelACK too long
When Speaker is enabled, low audio observed when both the parties speak
6941/6921/6961 Ring Setting (Phone Active) doesn't work properly(old bug)
694x Web Access should be disabled by default
6921 Phone can not parse the issuer in the CAPF certificate
More then 2 ringtones showing on 6941 phones(postponed)
IP Phone 6921 shows restricted CGPN for forwarded calls
"Enter the forwarding number" displays for long time when disabling CFA
6921sccp: tips wrong after press Transfer/Conf button twice when MNC=2
DTMF sounds heard in handset when placing call
6921 not performing well on the inbound rtp stream with packet loss
Ringer stops playing for inbound calls to phone
6921 disregards RFC2833PayloadType and uses always 101 [S2]
6921 - Cannot turn off Recording Tone notification
6921 Poor audio quality
Cannot answer a call when an ext has an active call-69XX
6921 Call Park notification not working with 9-3-1
69xx SIP phones send incorrect call statistics in BYE
69xx phones do not display Missed Calls in Call History with CME8.8
69XX have noisy headset when the headset button is ON.
IP Phone 6941 MOH Fails in Mixed Mode Cluster with FW 9.3.1.3es3
69xx SIP phone can't clear the packet loss value after resuming record
Caller-ID being truncated on 6941 phones
Slow data traffic on the PC port for 6945 IP phones
Dialed Digit not being displayed on 6900 IP phones
Missed call not logged in history on 6941 phones running on 9.3.1.3
6941 not able to authenticate with large size certificates
chars $% combanation causing xml parser error on 69xx
Application alert is generated when login/log out of 6941's EM
6941 phone enabled device security profile unregistered unexpectedly [S2]
Pressing the GpickUp softkey cancel the call [S2]
Change in behavior for Callback popup display for 9.3.1 and later
Dialed Digit not being displayed on 6900 IP phones for transfer/conf
6921 VCI String at bootup changed, causing problem with filter on DHCP server [S2]
SIP Phones getting stuck - 6921, SIP 9-3-1-5 [S2]
Headset muted on incoming call with active call already up
6941 screen stuck at 'requesting' after successful EM login [S2]
6921 with Russian locale unable to access call history
Speaker phone volume adjustment terminates phone service
6941 : Firmware 9.3(1) needs different Init:Services command
69xx does not show incoming caller ID when "Caller ID Display" disable
HLOG and DND softkeys isn't providing status when pressed 6941
BLF Speed Dial Presence Subscription does not work after upgrade
When CAST is down during video call 6961/41 w SIP load it wont signal it
Assisted Directed Call Park doesn't work when disconnected the LAN on 6961 phones
LSC certificated cannot be installed on 6961 IP phone
Some invalid fields seen in RTP packets from 69xx
6941 and 6945 do not close corporate directory when call terminates
6921 SIP with Russian locale unable to access call history
SIP 6961 BLF does not work on 12th key
Incorrect UDP port binding due to missing RTCP hold port
"Detail" softkey not being displayed during a call on 6921 phone
phone did not register with CUCM while using 3rd party CA as CAPF server
phone did not register with CUCM while using 3rd party CA as CAPF server
Cisco Unified IP Phone 6945
6945 calling # not displayed,no answer softkey,not in call history
6945 and 7975 Behave Differently With Recording Enabled
6945 phone can not parse the issuer in the CAPF certificate [S2]
6945 Crash with Russian / RU Locale [S2]
69xx phones do not display Missed Calls in Call History with CME8.8
Call Park DN not displayed on 6945 phones running 9.3.1.3
Missed call not logged in history on 6945 phones running on 9.3.1.3
Secure call between the 6945 and the GW get one way audio air after 10 minutes [S2]
XSI - Refresh header not executed if URL field missing
6945 SIP phone freezes when trying to open missed calls history
6945: phone does not handle dhcp properly if options list is too large
6945 shows transformed number instead of dialed digits in Call History
6945 SCCP: Toast incorrect for incoming call
6941 and 6945 do not close corporate directory when call terminates
6945 Fast Dial Digit Drop
BLF Speed Dial Presence Subscription does not work after upgrade
6945 IPphone Directory Menu not localized
6945 Creates STP loops when connecting network and PC port to switch
phone did not register with CUCM while using 3rd party CA as CAPF server
phone did not register with CUCM while using 3rd party CA as CAPF server
Documentation, service requests, and additional information
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What’s New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS Version 2.0.
