Call Pickup allows you to answer a call that is ringing on a co-worker’s
phone by redirecting the call to your phone.
You might use Call Pickup if you share call-handling tasks with co-workers.
There are two ways you can pick up a call:
Pickup—Allows you to answer a call that is ringing on another phone
within your call pickup group.
If multiple calls are available for pick up, your phone picks up the
oldest call first (the call that has been ringing for the longest time).
Group Pickup—Allows you to answer a call on a phone that is outside
your call pickup group by:
Using a group pickup number (provided by your system administrator).
Dialing the ringing phone’s number if the destination user’s
direct number is present in one of the current user's associated groups.
Your system administrator sets up the call pickup group you are in and
the call pickup buttons depending on your call-handling needs and work
To access Call Pickup: