For all customers, partners, resellers, and distributors who
hold valid Cisco service contracts, Cisco Technical Support provides
24-hour-a-day, award-winning technical assistance. The Cisco Technical Support
Website provides online documents and tools for troubleshooting and resolving
technical issues with Cisco products and technologies. The website remains
available 24 hours a day, 365 days a year at this URL:
Using the online TAC Service Request Tool represents the fastest
way to open S3 and S4 service requests. (S3 and S4 service requests specify
those requests in which your network is minimally impaired or for which you
require product information.) After you describe your situation, the TAC
Service Request Tool automatically provides recommended solutions. If your
issue is not resolved by using the recommended resources, your service request
will get assigned to a Cisco TAC engineer. Find the TAC Service Request Tool at
For S1 or S2 service requests or if you do not have Internet
access, contact the Cisco TAC by telephone. (S1 or S2 service requests
represent those in which your production network is down or severely degraded.)
Cisco TAC engineers get assigned immediately to S1 and S2 service requests to
help keep your business operations running smoothly.
To open a service request by telephone, use one of the following
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553 2447
For a complete list of Cisco TAC contacts, go to this URL:
See any of the following topics for details on the type of information that you need when you contact TAC and information on methods of sharing information with TAC personnel:
Opening a case online through www.cisco.com gives it initial priority over all other case-opening methods. High-priority cases (P1 and P2) provide an exception to this rule.
Provide an accurate problem description when you open a case. That description of the problem returns URL links that may provide you with an immediate solution.
If you do not find a solution to your problem, continue the process of sending your case to a TAC engineer.