Table Of Contents

Call Detail Reports

Date Range and Time Zone

Summary Tab

Call Details Tab

Call Details Report Offloading

Remote Server Parameter Settings

Call Detail Reports

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GUI: Cisco Unified Communications Manager Business Edition 3000 Administrative Interface

Call detail records (CDRs), which display under the Call Detail Reports page, provide important data about calls, including the date and time for the call, who made the call, the reason why the call ended, and so on. CDRs store information about the devices of the call and other call control/routing aspects. Call detail records are automatically generated with Cisco Unified Communications Manager Business Edition 3000; you do not need to perform any tasks for the system to generate these types of records. When a call is placed or received, the system automatically generates a call detail record when the call is terminated. In addition, the system generates a record when significant changes occur to a given call, such as ending the call, transferring the call, redirecting the call, splitting the call, and so on.

Cisco Unified Communications Manager Business Edition 3000 Release 8.6 introduces the ability to offload Call Detail Reports to an application server for analysis and billing. When the CDR Offloading is configured and enabled, CDRs are offloaded to the remote application server once per minute.

The following topics contain information about the tabs and settings that display on the Call Detail Reports page (Monitoring > Call Detail Reports):

•Date Range and Time Zone

•Summary Tab

•Call Details Tab

•Call Details Report Offloading

Tip The system keeps up to 2 months of call detail records. After 2 months, the system automatically purges the records. If you need to save the records, export the data. After an upgrade of your system, the call detail records display.

Date Range and Time Zone

Table 14-1 displays the date range and time zone settings that you can use to search for call detail records under the Summary and Call Details tabs.

Table 14-1 Date Range and Time Zone Settings That Relate to Summary Tab and Call Details Tab 

Setting	Description
Date Range	To search for CDR information within a specific date range, enter dates in the From and To fields; then, click Display Data. You can also select a date from the interactive calendars that display to the right of the From and To fields.
Time Zone	This field, which is read only, displays the time zone for the central site where the server is located.

Summary Tab

Table 14-2 describes the settings that display under the Summary tab. You can search for CDR summary information by entering specific dates.

Table 14-2 Settings on the Summary Tab 

Setting	Description
Table for Gateway Calls	For the dates that you select for the date range, this table displays the total minutes for gateway calls, which are calls that goes through the gateway to the PSTN. You can also view the average call per minute and the number of calls that go through the gateway.
Table for Call Summary	This table displays data, including the number of minutes per call, and so on, for all calls that have occurred during the date range that you specify. The call summary table includes the total number of internal calls plus the total number of gateway calls from the gateway calls table.

Call Details Tab

Table 14-3 describes the settings that are displayed under the Call Details tab. You can search for detailed CDR records by date range on this tab.

Table 14-3 Settings on the Call Details Tab 

Setting	Description
Filter	To narrow your search to find a particular type of call detail record for the date range that you specified, select a search parameter from the Filter drop-down list box; enter a value in the field next to the Filter drop-down list box and click Go. To find all records, click Go without selecting any search criteria.
Go	To search for the call detail records within the date range that you specified, click Go.
Clear Filter	To remove text that you entered for the search criteria, click Clear Filter.
Showing per page	Select the maximum number of records that you want to display on the search page.
Results Table	This table displays search results and includes the following information: •Originating Date/Time—This column displays the date and time that the call originated. Calling •Number—This column displays the phone number of the calling party. •Device—This column displays the name for the device (gateway or phone) of the calling party. If the gateway displays, the call arrived from the PSTN. •User ID—This column displays the user ID of the user; that is, if a user ID is available. •Termination Reason—If this side of the call terminated the call, this column displays the reason why the call ended. Tip Termination reasons exist for calling and called parties. Only one of the two columns display a reason; the other column displays as blank. The column that display the reason indicates which side of the call terminated the call. Called •Number—This column displays the phone number of the called party. •Final Number—This column displays the phone number of the final destination of the call. •Device—This column displays the name of the device (gateway or phone) of the called party. If the gateway displays, the call went over the PSTN. •Termination Reason—If this side of the call terminated the call, this column displays the reason why the call ended. Call •Connection Date/Time—This column displays the date and time that the call connected. •Duration—This column displays the total length of time of the call. •Type—This column displays the type of call (such as internal, international, or long distance).
Export Data	Click Export Data to download the CDR information that is displayed in the results table. The search filter criteria displays the complete Call Details Report information available from the day Cisco Unified Communications Manager Business Edition 3000 software is installed. You can export the CDR information in .csv format. The .csv file contains more information than is displayed in the Call Details Report page. Note Cisco Unified Communications Manager Business Edition 3000 does not export the call detail records for a particular duration or time. Caution Cisco Unified Communications Manager Business Edition 3000 does not back up the call detail records when you run a backup. If you need to save your call detail records, export the data. Cisco recommends that you export your call detail records before you upgrade your Cisco Unified Communications Manager Business Edition 3000 software.
Page	The Page setting displays which page of records you are viewing and the total number of pages of records; for example, Page 1 of 2 indicates that you are displaying page 1 and that 2 total pages of records exist. To go to another page of records, enter the page number.

Call Details Report Offloading

Use the following procedure to configure remote servers to which you want to send CDRs.

Procedure

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Step 1 Choose System Settings > Call Detail Offloading.

The Call Detail Offloading window is displayed.

Step 2 Check the Enable regular offloading of CDR files to a remote server check box.

Step 3 Perform one of the following tasks:

•To add a new application remote server, enter the appropriate settings as described in Table 14-4.

•To update an existing application remote server, click the parameter field you want to change and enter the appropriate settings as described in Table 14-4.

Step 4 Click Test Connection to confirm the following:

•Server is reachable

•User ID and password are valid

•Directory path exists on server

Step 5 Click Save to save the configuration or click Reset to reset to the previous saved configuration.

If the save operation fails an error message appears describing the reason for the failure.
You can click Cancel to return to the configuration page or click Save to save the changes anyway.

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Remote Server Parameter Settings

Table 14-4 describes the available settings in the Remote Server Parameters section of the Call Detail Offloading window.

Table 14-4 Remote Server Parameter Settings 

Field	Description
IP Address	Enter the IP address of the remote server to which you want to send CDRs.
User Name	Enter the username of the remote server.
Protocol	Choose the protocol, either FTP or SFTP, that you want to use to send the CDR files to the configured remote servers.
Directory Path	Enter the directory path or click Browse to navigate to the remote server to which you want to send the CDRs. You should end the path that you specify with a "/" or "\", depending on the operating system that is running on the application billing server. Note Make sure the FTP user has write permission to the directory.
Password	Enter the password that is used to access the remote server.
Local System Name	Enter a unique name for the local system. This name is displayed in the logs. The local system name translates to the Cluster ID.