Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - R - S - T - U - V -

Index

A

accessibility features 2-5

accessing

CAR 2-4

Dialed Number Analyzer 2-4

online help 2-4

web interface 2-1

A Cisco DB Replicator service 9-11

A Cisco DB service 9-9

alarm definitions 3-2

CallManager Alarm catalog 5-3

creating user-defined text for 5-1

overview 3-2

searching for and viewing 5-1

System Alarm Catalog 5-2

alarms

CallManager Alarm Catalog 5-3

configuration checklist 3-3

configuration overview 3-2

configuration settings 4-4

configuring 4-1

definitions 3-2

destinations 4-4

event level settings 4-4

Event Viewer 4-4

NT Event Viewer 4-4

overview 3-1

SDI trace library 4-4

SDL trace library 4-4

service groups for 4-3

Syslog 4-4

System Alarm Catalog 5-2

updating 4-1

viewing information 3-3

alert summary report 10-6

B

browser support 1-3

C

call activities report 10-4

CallManager Alarm Catalog 5-3

CDR general parameter 13-4

Cisco AMC Service 9-8

Cisco AXL Web Service 9-2

Cisco Bulk Provisioning Service 9-2

Cisco CallManager Admin service 9-13

Cisco CallManager Attendant Console Server service 9-4

Cisco CallManager Cisco IP Phone Services 9-12

Cisco CallManager Personal Directory service 9-12

Cisco CallManager service 9-3

Cisco CallManager Serviceability service 9-9

Cisco CAR Scheduler service 9-13

Cisco CAR Web Service 9-5

CISCO-CCM-MIB 14-8

Cisco CDP Agent service 9-10

Cisco-CDP-MIB 14-6

Cisco CDP service 9-9

Cisco CDR Agent service 9-12

Cisco Certificate Authority Proxy Function (CAPF) service 9-6

Cisco Certificate Expiry Monitor service 9-11

Cisco CTIManager service 9-4

Cisco CTL Provider service 9-6

Cisco Database Layer Monitor service 9-11

Cisco DB Replicator service 9-11

Cisco DB service 9-9

Cisco DHCP Monitor service 9-4

Cisco Dialer Analyzer service 9-4

Cisco DirSync service 9-6

Cisco DRF Local 9-8

Cisco DRF Master 9-8

Cisco Electronic Notification service 9-11

Cisco Extended Functions service 9-6

Cisco Extension Mobility Application 9-12

Cisco Extension Mobility service 9-4

Cisco IP Manager Assistant Service 9-5

Cisco IP Voice Media Streaming App service 9-4

Cisco License Manager service 9-11

Cisco Log Partition Monitoring Tool service 9-7

Cisco Messaging Interface service 9-3

Cisco RIS Data Collector service 9-8

Cisco RTMT Reporter Servlet 9-7

Cisco Serviceability Reporter service 9-3

Cisco SOAP - CDRonDemand Service 9-5

Cisco SOAP-Log Collection APIs 9-12

Cisco SOAP-Performance Monitoring APIs service 9-12

Cisco SOAP-Real-Time Service APIs service 9-11

Cisco Syslog Agent service 9-10

CISCO-SYSLOG-MIB 14-8

Cisco TFTP service 9-3

Cisco Tomcat service 9-9

Cisco Tomcat Stats Servlet 9-8

Cisco Trace Collection Service 9-9

Cisco Trace Collection Servlet 9-9

Cisco Unified Mobile Voice Access Service 9-4

Cisco WebDialer Web Service 9-5

CLI

starting services 11-3

stopping services 11-3

community strings 14-4

configuration settings 15-3

configuring 15-2

deleting 15-5

finding 15-1

Control Center

feature services 9-13

network services 9-13

overview 9-13

starting services 9-13, 11-2

stopping services 9-13, 11-2

viewing service status 9-13

viewing status 11-2

D

debug trace levels 7-7, 7-8

Cisco CallManager

SDI fields 7-9

SDL fields 7-11

Cisco CallManager Attendant Console Server fields 7-12

Cisco CTIManager

SDI fields 7-12

SDL fields 7-13

Cisco Extended Functions fields 7-14

Cisco Extension Mobility fields 7-15

Cisco IP Manager Assistant fields 7-15

Cisco IP Voice Media Streaming Application fields 7-15

Cisco Web Dialer Web Service fields 7-17

Database Layer Monitor fields 7-13

RIS Data Collector fields 7-16

TFTP fields 7-17

device name based trace monitoring 7-1

device statistics report 10-2

disk allocation 13-4

document

product security overview i-xiii

E

event levels for alarms 4-4

F

feature services

activating 9-1, 11-1

configuration checklist 9-14

deactivating 11-1

overview 9-1

starting 9-1, 11-2

stopping 9-1, 11-2

viewing status 9-1, 11-2

G

general parameter settings 13-4

H

Host Resources Agent service 9-10

HOST-RESOURCES MIB 14-7

HTTPS

overview (IE and Netscape) 2-2

saving certificate to trusted folder (IE) 2-3

saving certificate to trusted folder (Netscape) 2-4

I

informs

configuration parameters 14-5

configuration settings 15-7, 16-7

configuring 15-6, 16-6

deleting 15-8, 16-8

finding 15-6, 16-5

overview 14-4

L

logging out of interface 2-4

M

Management Information Base (MIB) 14-6

CISCO-CCM-MIB 14-8

Cisco-CDP-MIB 14-6

CISCO-SYSLOG-MIB 14-8

HOST-RESOURCES MIB 14-7

MIB-II 14-7

SYSAPPL-MIB 14-7

MIB2 Agent service 9-10

MIB2 system group

configuring 17-1

MIB-II 14-7

N

navigating to other web interfaces 2-4

Network Agent Adaptor service 9-10

network services

Control Center 9-7

overview 9-7

starting 9-7, 11-2

stopping 9-7, 11-2

viewing status 9-7, 11-2

notification destination (V1/V2)

configuration settings 15-7

configuring 15-6

deleting 15-8

finding 15-6

notification destination (V3)

configuration settings 16-7

configuring 16-6

deleting 16-8

finding 16-5

NT Event Viewer 4-4

O

output settings for trace 7-18

overview

accessibility features 2-5

accessing CAR 2-4

accessing Dialed Number Analyzer 2-4

accessing online help 2-4

accessing web interface 2-1

alarm definitions 3-2

alarms 3-1

browser support 1-3

CAR 1-2

Cisco Unified Serviceability 1-1

Dialed Number Analyzer 1-2

feature services 9-1

HTTPS 2-2

informs 14-4

logging out of interface 2-4

MIBs 14-6

navigating to other web interfaces 2-4

network services 9-7

remote serviceability 1-3

RTMT 1-2

serviceability archive reports 10-1

serviceability reports archive 10-1

SNMP 14-1, 14-2

trace 6-1

trace collection 6-2

traps 14-4

troubleshooting trace setting 6-2

verifying version 2-4

P

performance protection report 10-7

product security overview i-xiii

R

Real-Time Monitoring Tool

alert summary report 10-6

call activities report 10-4

device statistics report 10-2

performance protection report 10-7

server statistics report 10-3

service

Cisco AMC Service 9-8

Cisco CallManager Serviceability RTMT 9-7

Cisco Log Partition Monitoring Tool 9-7

Cisco RIS Data Collector 9-8

Cisco RTMT Reporter Servlet 9-7

Cisco Tomcat Stats Servlet 9-8

serviceability reports archive

service parameters 10-2

service statistics report 10-4

remote serviceability 1-3

report

alert summary 10-6

call activities 10-4

device statistics 10-2

performance protection 10-7

server statistics 10-3

service statistics 10-4

reporting tools 1-2

overview 1-2

S

SDL configuration

characteristics

Cisco CallManager service 7-11

Cisco CTIManager service 7-13

filter settings

Cisco CallManager service 7-11

Cisco CTIManager 7-13

security

HTTPS for IE 2-3

HTTPS for Netscape 2-4

server statistics report 10-3

service

A Cisco DB 9-9

A Cisco DB Replicator 9-11

activating 11-1

activating trace 7-1

Cisco AMC Service 9-8

Cisco AXL Web Service 9-2

Cisco Bulk Provisioning Service 9-2

Cisco CallManager 9-3

Cisco CallManager Admin 9-13

Cisco CallManager Attendant Console Server 9-4

Cisco CallManager Cisco IP Phone Services 9-12

Cisco CallManager Personal Directory 9-12

Cisco CallManager Serviceability 9-9

Cisco CallManager Serviceability RTMT 9-7

Cisco CAR Scheduler 9-13

Cisco CAR Web Service 9-5

Cisco CCM SNMP Service 9-3

Cisco CDP 9-9

Cisco CDP Agent 9-10

Cisco CDR Agent 9-12

Cisco Certificate Authority Proxy Function (CAPF) 9-6

Cisco Certificate Expiry Monitor 9-11

Cisco CTIManager 9-4

Cisco CTL Provider 9-6

Cisco Database Layer Monitor 9-11

Cisco DHCP Monitor Service 9-4

Cisco Dialed Number Analyzer 9-4

Cisco DirSync 9-6

Cisco DRF Local 9-8

Cisco DRF Master 9-8

Cisco Electronic Notification 9-11

Cisco Extended Functions 9-6

Cisco Extension Mobility 9-4

Cisco Extension Mobility Application 9-12

Cisco IP Manager Assistant 9-5

Cisco IP Voice Media Streaming App 9-4

Cisco License Manager 9-11

Cisco Log Partition Monitoring Tool 9-7

Cisco Messaging Interface 9-3

Cisco RIS Data Collector 9-8

Cisco RTMT Reporter Servlet 9-7

Cisco Serviceability Reporter 9-3

Cisco SOAP - CDRonDemand Service 9-5

Cisco SOAP-Log Collection APIs 9-12

Cisco SOAP-Performance Monitoring APIs 9-12

Cisco SOAP-Real-Time Service APIs 9-11

Cisco Syslog Agent 9-10

Cisco TFTP 9-3

Cisco Tomcat 9-9

Cisco Tomcat Stats Servlet 9-8

Cisco Trace Collection Service 9-9

Cisco Trace Collection Servlet 9-9

Cisco Unified Mobile Voice Access Service 9-4

Cisco WebDialer Web Service 9-5

configuration checklist 9-14

configuring alarms for 4-1

Control Center overview 9-13

deactivating 11-1

debug trace levels 7-7

feature services 9-1

Host Resources Agent 9-10

MIB2 Agent 9-10

Native Agent Adaptor 9-10

network services 9-7

SNMP Master Agent 9-10

starting 11-2

starting services 9-13

stopping 11-2

stopping services 9-13

System Application Agent 9-10

viewing service status 9-13

viewing status 11-2

serviceability reports archive 10-1, 10-4

alert summary report 10-6

configuration checklist 10-7

configuring 12-1

device statistic report 10-2

performance protection report 10-7

server statistic report 10-3

service parameters 10-2

service statistics report 10-4

service activation

activating 11-1

deactivating 11-1

service groups 4-3, 7-4

alarms 4-3

for trace 7-4

services

trace field descriptions 7-8

service statistics report 10-4

servlet

debug trace levels 7-8

SNMP

basics 14-2

community strings 14-4

configuration settings 15-3

configuring 15-2

deleting 15-5

finding 15-1

configuration checklist 14-11

informs

configuration parameters 14-5

configuration settings 15-7, 16-7

configuring 15-6, 16-6

deleting 15-8, 16-8

finding 15-6, 16-5

overview 14-4

MIB 14-6

MIB2 system group

configuring 17-1

notification destination (V1/V2)

configuration settings 15-7

configuring 15-6

deleting 15-8

finding 15-6

notification destination (V3)

configuration settings 16-7

configuring 16-6

deleting 16-8

finding 16-5

overview 14-1

remote monitoring with 14-1

service

Cisco CCM SNMP Service 9-3

Cisco CDP Agent 9-10

Cisco Syslog Agent 9-10

Host Resources Agent 9-10

MIB2 Agent 9-10

Network Agent Adaptor 9-10

SNMP Master Agent 9-10

System Application Agent 9-10

SNMPv1 14-2

SNMPv2c 14-3

SNMPv3 14-3

trace configuration 14-11

traps

configuration parameters 14-5

configuration settings 15-7, 16-7

configuring 15-6, 16-6

deleting 15-8, 16-8

finding 15-6, 16-5

overview 14-4

troubleshooting 14-12

user

configuration settings 16-3

configuring 16-2

deleting 16-4

finding 16-1

users 14-4

SNMP Master Agent service 9-10

SOAP

service

Cisco SOAP - CDRonDemand Service 9-5

Cisco SOAP-Log Collection APIs 9-12

Cisco SOAP-Performance Monitoring APIs 9-12

Cisco SOAP-Real-Time Service APIs 9-11

SYSAPPL-MIB 14-7

System Alarm Catalog 5-2

System Application Agent service 9-10

T

trace

Cisco CallManager Attendant Console Server service

trace fields 7-12

Cisco CallManager service

SDI trace fields 7-9

SDL trace fields 7-11

Cisco CTIManager service

SDI trace fields 7-12

SDL trace fields 7-13

Cisco Database Layer Monitor service

trace fields 7-13

Cisco Extended Functions service

trace fields 7-14

Cisco Extension Mobility service

trace fields 7-15

Cisco IP Manager Assistant service

trace fields 7-15

Cisco IP Voice Media Streaming App service

trace fields 7-15

Cisco RIS Data Collector service

trace fields 7-16

Cisco TFTP service

trace fields 7-17

Cisco Web Dialer Web Service

trace fields 7-17

collection 6-2

configuration and collection checklist 6-3

configuration overview 6-2

configuring 7-1

debug trace levels for service 7-7

debug trace levels for servlet 7-8

device name based trace monitoring 7-1

output settings 7-18

overview 6-1

recommendations for SNMP 14-11

service groups for 7-4

trace and log central 6-2

trace field descriptions 7-8

troubleshooting trace setting 6-2

troubleshooting trace settings 8-1

trace collection 6-2

traps

configuration parameters 14-5

configuration settings 15-7, 16-7

configuring 15-6, 16-6

deleting 15-8, 16-8

finding 15-6, 16-5

overview 14-4

troubleshooting trace setting 6-2

troubleshooting trace settings 8-1

U

user-defined alarm descriptions 5-1

users (SNMP) 14-4

configuration settings 16-3

configuring 16-2

deleting 16-4

finding 16-1

V

viewing alarm information 3-3