Table Of Contents
Installing Cisco Unified Communications Manager Release 6.0(1) for Cisco Unified Communications Manager Business Edition
This document includes information about installing Cisco Unified Communications Manager Business Edition Release 6.0(1).
This document contains the following topics:
Refer to the Cisco Unified Communications Manager Documentation Guide for further information about related Cisco IP telephony applications and products.
Table 1 lists URLs for software and additional documentation.
Table 1 Quick Reference for URLs
Related Information and Software URL
Cisco MCS data sheets
Software-only servers (IBM, HP, Compaq, Aquarius)
Cisco Unified Communications Manager service releases
Before you proceed with the installation, consider the following requirements and recommendations:
•Be aware that when you install on an existing server, the hard drive gets formatted, and all existing data on the drive gets overwritten.
•Install the software during off-peak hours or a maintenance window to avoid impact from interruptions.
•Configure the server by using static IP addressing to ensure that the server obtains a fixed IP address and that the Cisco Unified IP Phones can register with the application when you plug the phones into the network.
•Do not attempt to perform any configuration tasks during the installation.
•Do not install any Cisco-verified applications until you complete the installation.
•Directory names and filenames that you enter while running the installation program are case-sensitive.
•Carefully read the instructions that follow before you proceed with the installation.
Frequently Asked Questions About the Installation
The following section contains information about commonly asked questions and responses. Review this section carefully before you begin the installation.
The entire installation process, excluding pre- and post-installation tasks, takes 45 to 90 minutes, depending on your server type.
What Passwords do I Need to Specify?
During the installation, you must specify the following user names and passwords:
You use the Administrator username and password to log in to the following areas:
–Cisco Unified Communications Operating System Administration
–Disaster Recovery System
–Command Line Interface
The Administrator login must start with an alphabetic character, be at least six characters long, and can contain alphanumeric characters, hyphens, and underscores. You can change the Administrator password or add a new Administrator account by using the command line interface. See theCisco Unified Communications Operating System Administration Guide for more information.
•Application User password
You use the Application User password for as the default password for applications that are installed on the system.
You can change the application user password using the web interface for each application. See the online help for more information.
Which servers does Cisco support for this installation?
For information about the supported servers, refer to the Cisco Unity Connection Supported Platforms List at http://www.cisco.com/en/US/products/ps6509/products_data_sheets_list.html.
May I install other software on the server?
You must do all software installations and upgrades by using Cisco Unified Communications Operating System Administration. The system can upload and process only software that Cisco Systems approved. You cannot install or use unapproved third-party or Windows-based software applications.
You can access Cisco Unified Communications Manager Administration, Cisco Unified Serviceability, Cisco Unified Communications Operating System Administration, and Disaster Recovery System by using the following browsers:
•Microsoft Internet Explorer version 6.x
•Netscape Navigator version 7.1 or later
You can access Cisco Unity Connection Administration and Cisco Unity Connection Serviceability by using the following browsers:
Operating System on the Remote Workstation Supported Browsers
Windows XP, Windows 2000, or Windows 2003
•Internet Explorer 6.0 or 7.0
•Firefox 1.5 and Firefox 2.0
RedHat Linux Enterprise
•Firefox 1.5 and Firefox 2.0
Configuring the Hardware
As a part of software installation, the system installer configures the system BIOS and RAID settings for the new operating system and Cisco Unified Communications Manager application. See Table 2 for the BIOS settings and Table 3 for the RAID settings that are set up during installation.
Note If the hardware configuration process fails during installation, you can use boot-time utilities that are found on both the IBM and HP servers to manually configure the RAID and BIOS settings, as shown in Table 2 and Table 3.
Gathering Information for an Installation
Use Table 4 to record the information about your server. You may not need to obtain all the information; gather only the information that is pertinent to your system and network configuration.
Note Because some of the fields are optional, they may not apply to your configuration. For example, you choose not to set up an SMTP host.
Caution You cannot change some of the fields after installation without reinstalling the software, so be sure to enter the values that you want.
The last column in the table shows whether a field can be changed after installation, and if so, whether you can change it through Cisco Unified Communications Operating System Administration or through the Command Line Interface (CLI).
For more detailed descriptions of each installation field, see Table 5.
Using the Cisco Unified Communications Answer File Generator
Cisco Unified Communications Answer File Generator, a web application, generates answer files for unattended installations of Cisco Unified Communications Manager Business Edition. Individual answer files get copied to a USB key or a floppy diskette that accompanies the Cisco Unified Communications Manager Business Edition DVD during the installation process.
The web application supports the following features:
•Allows simultaneous generation and saving of answer files for unattended installs on the publisher server and all subscriber servers.
•Provides syntactical validation of data entries.
•Provides online help and documentation.
The following usage requirements apply:
•The web application supports only fresh installs (for example, it does not include upgrades).
•If DHCP client is being used on the publisher server, and subscriber server answer files are also being generated, you must specify the publisher server IP address.
You can access the Cisco Unified Communications Answer File Generator at the following URL:
The Cisco Unified Communications Answer File Generator supports Internet Explorer version 6.0 or higher and Mozilla version 1.5 or higher.
If a USB key is being used to perform an unattended installation of Cisco Unified Communications Manager Business Edition, you may need to reformat the USB key to the FAT32 file system beforehand. You need to reformat especially in the case of USB keys with larger storage capacity (for example, 1 Gigabyte) that are formatted with the FAT file system.
You can use the Windows XP Disk Management Utility to reformat a USB key to the FAT32 file system as follows (you might need to be logged in as an administrator or a member of the Administrators group to perform these tasks):
Step 1 Insert the USB key into a USB slot on the Windows XP PC.
Step 2 Choose Start > Control Panel > Administrative Tools and then double-click Computer Management.
Step 3 Expand the Storage tree and click Disk Management.
Step 4 Right-click the Removable Disk icon and click Format.
Step 5 You may be asked whether you are sure that you want to format this partition; click Yes.
Step 6 Click the File System: pull down and select FAT32.
Step 7 Click OK. When prompted to format the volume, click OK again.
The Removable Disk icon text should now show the file system format as FAT32.
Handling Network Errors During Installation
During the installation process, the installation program verifies that the server can successfully connect to the network by using the network configuration that you enter. If it cannot connect, a message displays, and you get prompted to select one of the following options:
•RETRY —The installation program tries to validate networking again. If validation fails again, the error dialog box displays again.
•REVIEW (Check Install)—This option allows you to review and modify the networking configuration. The installation program returns to the network configuration windows.
Networking gets validated after you complete each networking window, so the message might display multiple times. If the message displays while you are reviewing the network configuration windows, choose IGNORE to move to the next window. If you choose REVIEW, the first network configuration window displays again.
•HALT— The installation halts. You can copy the installation log files to a USB disk to aid troubleshooting of your network configuration.
•IGNORE —The installation continues. The networking error gets logged. In some cases, the installation program validates networking multiple times, so this error dialog box might display multiple times.
Cisco Unified Communications Manager Business Edition\ (CMBE) 6.0(1) supports the following installation options.
Installing the New Operating System and Application
This section describes how to install the operating system and Cisco Unified Communications Manager Business Edition application. You install the operating system and application by running one installation program. This document divides the procedure for using this installation program into the following major topics:
Navigating Within the Installation Wizard
For instructions on how to navigate within the installation wizard, see Table 7.
Starting the Installation
Step 1 Insert the installation DVD into the tray and restart the server, so it boots from the DVD. After the server completes the boot sequence, the DVD Found window displays.
Step 2 To perform the media check, choose Yes, or to skip the media check, choose No.
The media check checks the integrity of the DVD. If your DVD has passed the media check previously, you might choose to skip the media check.
Note If you have a new server with Cisco Unified Communications Manager Business Edition preinstalled, you do not need to install from a DVD, unless you want to reimage the server with a later product release. You can go directly to the "Entering Preexisting Configuration Information" procedure.
Step 3 If you choose Yes to perform the media check, the Media Check Result window displays. Perform these tasks:
a. If the Media Check Result displays Pass, choose OK to continue the installation.
b. If the media fails the Media Check, either download another copy from Cisco.com or obtain another disc directly from Cisco.
Step 4 The system installer performs the following hardware checks to ensure that your system is correctly configured. If the installer makes any changes to your hardware configuration settings, you will get prompted to restart your system. Leave the DVD in the drive during the reboot:
•First, the installation process checks for the correct drivers, and you may see the following warning:No hard drives have been found. You probably need to manually choose device drivers for install to succeed. Would you like to select drivers now?
To continue the installation, choose Yes.
•The installation next checks to see whether you have a supported hardware platform. If your server does not meet the exact hardware requirements, the installation process fails with a critical error. If you think this is not correct, capture the error and report it Cisco support.
•The installation process next verifies RAID configuration and BIOS settings.
Note If this step repeats, choose Yes again.
After the hardware checks complete, Product Deployment Selection window displays.
Step 5 In the Product Deployment Selection window, select the product to install; then, choose OK. You can choose from the following options:
•Cisco Unified Communications Manager
•Cisco Unity Connection
•Cisco Unified Communications Manager Business Edition (includes Cisco Unified Communications Manager and Cisco Unity Connection)
Note Only the products that are supported on your server appear in the list.
Step 6 If software is currently installed on the server, the Overwrite Hard Drive window opens and displays the current software version on your hard drive and the version on the DVD. Choose Yes to continue with the installation or No to cancel.
Caution If you choose Yes on the Overwrite Hard Drive window, all existing data on your hard drive gets overwritten and destroyed.
The Platform Installation Wizard window displays.
Step 7 To configure the platform now, choose Proceed. If you want to configure the platform later, choose Skip.
•If you want to install and configure the software at this time, choose Proceed and continue with this procedure.
•If you want to install the software now and configure it later or if you have a server that has Cisco Unified Communications Manager Business Edition preinstalled, choose Skip and continue with the "Entering Preexisting Configuration Information" section.
Step 8 In the Basic Install window, choose Continue to install the software version on the DVD or configure the preinstalled software. Continue with the "Performing the Basic Installation" section.
Entering Preexisting Configuration Information
Start here if you have a server that has the product preinstalled or if you chose Skip in the Platform Installation Wizard window.
Step 1 After the system restarts, the Preexisting Installation Configuration window displays.
Step 2 If you have preexisting configuration information, generated by the Answer File Generator, that is stored on a floppy disc or a USB key, insert the disc or the USB key now and choose Continue. The installation wizard will read the configuration information during the installation process.
Note If a popup window states that the system detected new hardware, press any key and then choose Install from the next window.
The Platform Installation Wizard window displays.
Step 3 To continue with the Platform Installation Wizard, choose Proceed.
Step 4 In the Basic Install window, choose Continue. Continue with the "Performing the Basic Installation" section.
Performing the Basic Installation
Step 1 When the Timezone Configuration displays, choose the appropriate time zone for the server and then choose OK.
The Auto Negotiation Configuration window displays.
Step 2 The installation process allows you to automatically set the speed and duplex settings of the Ethernet network interface card (NIC) by using automatic negotiation. You can change this setting after installation.
•To enable automatic negotiation, choose Yes. The DHCP Configuration window displays.
Note To use this option, your hub or Ethernet switch must support automatic negotiation.
•To disable automatic negotiation, choose No. The NIC Speed and Duplex Configuration window displays.
Step 3 If you chose to disable automatic negotiation, manually choose the appropriate NIC speed and duplex settings now and choose OK to continue.
The DHCP Configuration window displays.
Step 4 For network configuration, you can choose to either set up static network IP address for the node or to use Dynamic Host Configuration Protocol (DHCP).
•If you have a DHCP server that is configured in your network and want to use DHCP, choose Yes. The network restarts, and the Administrator Login Configuration window displays.
•If you want to configure static IP address for the node, choose No. The Static Network Configuration window displays.
Step 5 If you chose not to use DHCP, enter your static network configuration values and choose OK. See Table 5 for field descriptions.
The DNS Client Configuration window displays.
Step 6 To enable DNS, choose Yes, enter your DNS client information, and choose OK. See Table 5 for field descriptions.
The network restarts by using the new configuration information, and the Administrator Login Configuration window displays.
Step 7 Enter your Administrator login and password from Table 4.
Note The Administrator login must start with an alphabetic character, be at least six characters long, and can contain alphanumeric characters, hyphens, and underscores. You will need the Administrator login to log in to Cisco Unified Communications Operating System Administration, the command line interface, and the Disaster Recovery System.
The Certificate Information window displays.
Step 8 Enter your certificate signing request information and choose OK.
Continue with the "Configuring the Server" section.
Configuring the Server
After you finish the basic installation, follow this procedure to configure the server.
Step 1 The Network Time Protocol Client Configuration window displays.
Cisco recommends that you use an external NTP server to ensure accurate system time on the first node. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). Subsequent nodes in the cluster will get their time from the first node.
Step 2 Choose whether you want to configure an external NTP server or manually configure the system time.
•To set up an external NTP server, choose Yes and enter the IP address, NTP server name, or NTP server pool name for at least one NTP server. You can configure up to five NTP servers, and Cisco recommends that you use at least three. Choose Proceed to continue with the installation.
The system contacts an NTP server and automatically sets the time on the hardware clock.
Note If the Test button displays, you can choose Test to check whether the NTP servers are accessible.
•To manually configure the system time, choose No and enter the appropriate date and time to set the hardware clock. Choose OK to continue with the installation.
The Database Access Security Configuration window displays.
Step 3 Enter the Database Access Security password from Table 4.
Note The Database Access Security password must start with an alphanumeric character, be at least six characters long, and can contain alphanumeric characters, hyphens, and underscores. The system uses this password to authorize communications between nodes, and you must ensure this password is identical on all nodes in the cluster.
The SMTP Host Configuration window displays.
Step 4 If you want to configure an SMTP server, choose Yes and enter the SMTP server name.
Note You must configure an SMTP server to use certain platform features; however, you can also configure an SMTP server later by using the platform GUI or the command line interface.
Step 5 Choose OK. The Application User Configuration window displays.
Step 6 Enter the Application User Username and Password from Table 4 and confirm the password by entering it again.
Step 7 Choose OK. The Platform Configuration Confirmation window displays.
Step 8 To continue with the installation, choose OK; or to modify the platform configuration, choose Back.
The system installs and configures the software. The DVD drive ejects and the server reboots. Do not reinsert the DVD.
Step 9 When the installation process completes, you get prompted to log in by using the Administrator account and password.
Step 10 Complete the post-upgrade tasks that are listed in the "Post-Installation Tasks" section.
After installing Cisco Unified Communications Manager Business Edition on your server, you must set some configuration parameters and perform other post-installation tasks before you can begin using it. Perform these tasks for the server that you install and complete the tasks before other servers in the cluster are installed.
For post-installation tasks that you must complete after the installation, see Table 8.
Changing the Default Application User Passwords
The installation sets all Application User passwords to the same Application User password that you entered during installation. Cisco recommends that you log in to Cisco Unified Communications Manager Administration and change these passwords. Refer to Cisco Unified Communications Manager Administration Guide for the procedure for changing a password.
Accessing Cisco Unified Serviceability
To access Cisco Unified Communications Manager Administration or Cisco Unified Serviceability, you will need to use a web browser from a PC with network access to the Cisco Unified Communications Manager server.
Even though all services are installed on each server in the cluster, you must manually activate the services that you want to run on each server in the cluster through Cisco Unified Serviceability. For service recommendations and more information, refer to Cisco Unified Serviceability Administration Guide.
Examining Log Files
If you encounter problems with the installation, you can obtain and examine the install log files by entering the following commands in Command Line Interface.
To obtain a list of install log files from the command line, enterCLI>file list install *
To view the log file from the command line, enterCLI>file view install log_file
where log_file is the log file name.
You can also view logs by using the Real-Time Monitoring Tool. For more information on using and installing the Real-Time Monitoring Tool, refer to theCisco Unified Serviceability Administration Guide.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:Cisco Product Security Overview
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