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Table Of Contents
Cisco Unified Communications Manager Business Edition Documentation Guide for Release 6.1(4)
Release Notes for Cisco Unified Communications Manager Business Edition Release 6.1(4)
Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook
Cisco Unified Communications Manager Software Compatibility Matrix
Cisco Unified Communications System Release Summary Matrix for IP Telephony
Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations
Cisco Unified Communications Manager Business Edition Documentation Guide for Release 6.1(4)
Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 6.x
Cisco Unified Communications Manager Security Token Advisory
Installing Cisco Security Agent for Cisco Unified Communications Manager
Installing Cisco Unified Communications Manager Business Edition, Release 6.1(1)
Cisco Unified Communications Manager Data Dictionary, Release 6.1(1)
Cisco Unified Communications Manager XML Developers Guide, Release 6.0(1)
Cisco Unified Communications Manager JTAPI Developers Guide, Release 6.0(1)
Cisco Unified Communications Manager TAPI Developers Guide, Release 6.0(1)
Cisco Unified Communications Manager 6.1 TCP and UDP Port Usage
Cisco Unified Communications Manager Attendant Console Keyboard Shortcuts
Cisco Unified Communications Manager Attendant Console User Guide, Release 5.0(4)
Cisco Unified Communications Manager Bulk Administration Guide, Release 6.1(1)
Cisco Unified Communications Manager Dialed Number Analyzer Guide, Release 6.1(1)
Cisco Unified Reporting Administration Guide, Release 6.1(1)
Cisco Unity Connection Voice Commands in Cisco Unified Communications Manager Business Edition
Translated Cisco Unity Connection End-User Guides
User Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition
Troubleshooting Guide for Cisco Unified Communications Manager, Release 6.0(1)
Cisco Unified IP Phone Documentation
Other Cisco Unified IP Phone Documentation
Cisco Unified Communications Manager Business Edition Documentation Guide for Release 6.1(4)
Published: May 28, 2009This document lists and describes the documents that make up the Cisco Unified Communications Manager Business Edition suite of installation and configuration documents. It contains the following sections:
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Cisco Unified IP Phone Documentation
Note
Note
General Information
This section lists Cisco Unified Communications Manager Business Edition general documentation.
Release Notes for Cisco Unified Communications Manager Business Edition Release 6.1(4)
Release Notes contain system requirements, new features, changed information, documentation updates, and open caveats for Cisco Unified Communications Manager and Cisco Unity Connection in Cisco Unified Communications Manager Business Edition.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/rel_notes/6_1_4/cucmbe-rel_note-614.html
Release Notes for Cisco Unity Connection ViewMail for Microsoft Outlook
Release Notes contain information on new and changed requirements and support, new and changed functionality, limitations and restrictions, installation and upgrade instructions, open and resolved caveats, and documentation updates.
Refer to this document online at
http://www.cisco.com/en/US/products/ps6509/prod_release_notes_list.html.
Cisco Unified Communications Manager Software Compatibility Matrix
This document lists Cisco Unified Communications Manager releases and upgrade paths and provides detailed information about compatible releases and loads for devices, applications, application programming interfaces, features, and services.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html
Cisco Unified Communications System Release Summary Matrix for IP Telephony
This document lists the supported product release version for IP telephony products.
Refer to this matrix online at
http://cisco.com/go/unified-techinfo
Compatibility Matrix: Cisco Unity Connection and the Software on User Workstations
This document contains the supported version combinations for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition and the software that is installed on user workstations.
Refer to this matrix online at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/compatibility/matrix/cucclientmtx.html
Cisco Unified Communications Manager Business Edition Documentation Guide for Release 6.1(4)
This document, which is the documentation guide that you currently are using, describes the various documents that make up the Cisco Unified Communications Manager Business Edition documentation set.
A printed version of the documentation guide ships with Cisco Unified Communications Manager Business Edition.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/docguide/6_1_4/dg614be.html
Licenses for Open-Source Software Included in Cisco Unity Connection in Cisco Unified Communications Manager Business Edition
This document provides licensing information for open-source software that is included in Cisco Unity Connection in Cisco Unified Communications Manager Business Edition.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/open_source/7xcucopnsrc.html
Design
This section lists Cisco Unified Communications Manager Business Edition system design documentation.
Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 6.x
The Cisco Unified Communications Solution Reference Network Design (SRND) document provides design considerations and guidelines for deploying the following components of the Cisco Unified Communications System: Cisco Unified Communications Manager, Cisco Unified Communications Manager Business Edition, Cisco Unified MeetingPlace, Cisco Unified MeetingPlace Express, Cisco Unity, Cisco Unity Connection, Cisco Unified Presence, Cisco Unified Video Advantage, and Cisco Unified Mobility.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/6x/uc6_1.html
Install and Upgrade
This section lists Cisco Unified Communications Manager Business Edition install-related documentation.
Overview of Mandatory Tasks for Setting Up the Cisco Unified Communications Manager Business Edition System
This document contains information that leads you through the complete setup of the Cisco Unified Communications Manager Business Edition system—from configuring Cisco Unified Communications Manager and Cisco Unity Connection to populating the system with user and call management data. The task list contains tasks that reference instructions in documentation other than installation guides, so if you do not use the list, setup will not succeed.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/cucmbe_task_list/6xcucmbetask.html
Cisco Unified Communications Manager Security Token Advisory
This document describes the purpose of the Cisco System Administrator Security Token.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/csa_token_ids/sec_tkn.html
Installing Cisco Security Agent for Cisco Unified Communications Manager
This document provides installation instructions and information about Cisco Security Agent (CSA) for Cisco Unified Communications Manager Releases 4.x, 5.x, and 6.x.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/csa/6_1/installcsa.html
Installing Cisco Unified Communications Manager Business Edition, Release 6.1(1)
This document provides procedures for installing Cisco Unified Communications Manager Business Edition on the server.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/install/6_1_1/install/cmins611-co.html
Configure
This section lists Cisco Unified Communications Manager Business Edition documentation that is related to configuration and programming.
Cisco Unified Communications Manager Data Dictionary, Release 6.1(1)
This document describes the data that the primary Cisco Unified Communications Manager database stores for Release 6.1(1). This document automatically generates from the actual development data dictionary that is used to create the SQL scripts for installing the Cisco Unified Communications Manager database.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/datadict/6_1_1/dd_611.pdf
Cisco Unified Communications Manager XML Developers Guide, Release 6.0(1)
This guide includes the AXL, AXL serviceability, extension mobility, and Cisco Web Dialer APIs.
The Cisco Unified Communications Manager AXL implementation allows applications to modify the Cisco Unified Communications Manager system database.
Real-Time Monitoring Tool information, performance counters, and database information exposure occur through the AXL serviceability API.
The Cisco Extension Mobility Service provides a rich API, which enables extension mobility on IP phones and allows application control over authentication, scheduling, and availability.
The Cisco Web Dialer application enables click-to-dial functionality by creating hyperlinked telephone numbers in a company directory.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/devguide/6_0_1/cucm_devguide.html
Cisco Unified Communications Manager JTAPI Developers Guide, Release 6.0(1)
This guide describes the Cisco implementation of JTAPI for the Cisco Unified Communications Manager platform. Cisco conforms as closely as possible to the JTAPI specification while providing extensions that enhance JTAPI and expose the advanced features of Cisco Unified Communications Manager to applications.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/6_0_1/jtapi-dev.html
Cisco Unified Communications Manager SCCP Integration Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition
This document contains technical information and instructions for configuring the phone system and Cisco Unity Connection to work together in Cisco Unified Communications Manager Business Edition.
Refer to this document online at
Cisco Unified Communications Manager TAPI Developers Guide, Release 6.0(1)
This guide describes the Cisco TAPI Service Provider (TSP), which allows developers to create customized IP telephony applications for Cisco users. The Cisco TAPI implementation uses the Microsoft TAPI v2.1 specification and supplies extension functions to support Cisco Unified Communications Manager Solutions.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/tapi_dev/6_0_1/tapidev.html
Cisco Unified IP Phone Service Application Development Notes for Cisco Unified Communications Manager 6.0(1)
This document provides the information that is needed for programmers and system administrators to develop and deploy new Cisco Unified IP Phone services with Cisco Unified Communications Manager 6.0, by using eXtensible Markup Language (XML) objects and the Hypertext Transfer Protocol (HTTP) with standard web servers. Cisco conforms as closely as possible to the XML and HTTP standards while providing maximum service functionality for Cisco Unified IP Phones.
Refer to this document online at
Maintain and Operate
This section lists Cisco Unified Communications Manager Business Edition maintenance and operation documentation.
Administration Guide for Cisco Unity Connection Serviceability in Cisco Unified Communications Manager Business Edition
This document contains descriptions and instructions for using alarms, traces, and reports and for managing Cisco Unity Connection services in Cisco Unified Communications Manager Business Edition.
Refer to this document online at
Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.1(1)
This document describes how to configure and use Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), a tool that is used to create user, system, device, and billing reports. This document also includes definitions and formats of the call detail records (CDRs).
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/service/6_1_1/car/cocarbk.html
Cisco Unified Communications Manager 6.1 TCP and UDP Port Usage
This document provides a list of the TCP and UDP ports that Cisco Unified Communications Manager 6.1 uses for intracluster connections and for communications with external applications or devices. It provides important information for the configuration of firewalls, Access Control Lists (ACLs), and quality of service (QoS) on a network when an IP communications solution is implemented.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/port/6_1/61plrev1.pdf
Cisco Unified Communications Manager Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.1(1)
This document provides step-by-step instructions for configuring, maintaining, and administering the Cisco Unified Communications Manager voice-over-IP network.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/admin/6_1_1/ccmcfg/cucmbe-bccm-611.html
Cisco Unified Communications Manager Attendant Console Keyboard Shortcuts
This quick-reference guide lists keyboard shortcuts that are used with the Cisco Unified Communications Manager Attendant Console. The attendant can attach this document to the monitor or place it on the keyboard.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/key/ackey601.html
Cisco Unified Communications Manager Attendant Console User Guide, Release 5.0(4)
This document provides reference and procedural information for users who are operating the Cisco Unified Communications Manager Attendant Console.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmac/5_0_4/english/user/guide/english.html
Cisco Unified Communications Manager Bulk Administration Guide, Release 6.1(1)
This document provides step-by-step instructions for adding, updating, or deleting large numbers of users, devices, and ports on specific devices.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/bat/6_1_1/bat611.html
Cisco Unified Communications Manager Dialed Number Analyzer Guide, Release 6.1(1)
This document provides information on using Dialed Number Analyzer to test and diagnose a deployed Cisco Unified Communications Manager dial plan configuration, analyze the test results, and use the results to tune the dial plan.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/dna/6_1_1/bw-dna.html
Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition, Release 6.1(1)
This document provides key concepts, terminology, and descriptive information about features and high-level administrative tasks that involve Cisco Unified Communications Manager.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/admin/6_1_1/ccmfeat/cucmbe-fsgd-611.html
Cisco Unified Real-Time Monitoring Tool Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.1(1)
This document provides descriptions and step-by-step instructions for installing and using the Real-Time Monitoring Tool.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/service/6_1_1/rtmt/611-rtmt-admin-be.html
Cisco Unified Communications Manager Security Guide for Cisco Unified Communications Manager Business Edition, Release 6.1(1)
This document provides step-by-step instructions on how to configure authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, SRST references, Cisco MGCP gateways, and Cisco Unity Connection voice-messaging ports. This guide also discusses authorization for SIP trunk messages.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/security/6_1_1/sec611-co.html
Cisco Unified Communications Manager System Guide for Cisco Unified Communications Manager Business Edition, Release 6.1(1)
This document provides descriptions of the Cisco Unified Communications Manager system and its components, configuration checklists, and links to associated Cisco Unified Communications Manager Administration Guide for Cisco Unified Communications Manager Business Edition and Cisco Unified Communications Manager Features and Services Guide for Cisco Unified Communications Manager Business Edition procedures.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/admin/6_1_1/ccmsys/cucmbe-accm-611.html
Cisco Unified Communications Operating System Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.1(1)
This document provides information about using the Cisco Unified Communications Platform graphical user interface (GUI) and the command line interface (CLI) to perform many common system- and network-related tasks.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/cucos/6_1_1/cucos/New_Book.html
Cisco Unified Reporting Administration Guide, Release 6.1(1)
This guide provides an overview of the Cisco Unified Reporting web application, describes how to use the application, and provides procedures for completing various reporting tasks.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/6_1_1/report/curptg.html
Cisco Unified Serviceability Administration Guide for Cisco Unified Communications Manager Business Edition, Release 6.1(1)
This document provides descriptions and procedures for configuring alarms, traces, SNMP, and so on, through Cisco Unified Serviceability. It also describes how to activate, start, and stop feature and network services.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucmbe/service/6_1_1/admin/611-serv-admin-be.html
Cisco Unity Connection Voice Commands in Cisco Unified Communications Manager Business Edition
This wallet-sized card for users who are using voice commands lists frequently used Cisco Unity Connection commands for managing messages and personal settings by phone when the voice-recognition capability is activated in Cisco Unified Communications Manager Business Edition.
Access the card online at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/voice_commands/2xcucvuicrdpdf.pdf
Disaster Recovery System Administration Guide for Cisco Unified Communications Manager Business Edition Release 6.1(2)
This document provides an overview of the Disaster Recovery System and provides procedures for performing various backup- and restore-related tasks.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/drs/6_1_2/DRS_CUCMBE/drsag612.html
System Administration Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition
This document contains information and instructions for creating a call management plan by using call routing, restriction tables, and call handler, for customizing the Cisco Unity Connection conversation, for handling messages and distribution lists, for managing audio formats, for managing system-level features, and for managing the phone system integration in Cisco Unified Communications Manager Business Edition.
Refer to this document online at
Translated Cisco Unity Connection End-User Guides
Be aware that the Cisco Unity Connection user guides are available in Chinese (Simplified), Chinese (Traditional), Danish, Dutch, French, German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish (Colombia), Spanish (Europe), and Swedish.
Refer to the translated guides in PDF format at
http://www.cisco.com/en/US/products/ps6509/tsd_products_support_translated_end_user_guides_list.html.
User Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition
This document contains information and instructions for users for managing messages by phone and for using the Cisco Unity web tools in Cisco Unified Communications Manager Business Edition to customize personal settings.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user/guide/2xcucug.html
User Moves, Adds, and Changes Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition
This document contains information and instructions for setting up Cisco Unity Connection user accounts in Cisco Unified Communications Manager Business Edition. It discusses settings that are relevant to the behavior of both end user and administrator accounts and includes procedures for creating, modifying, and deleting accounts.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_mac_cmbe/guide/6xcucmbemacx.html
User Workstation Setup Guide for Cisco Unity Connection in Cisco Unified Communications Manager Business Edition
This document contains information and instructions for setting up user-workstation access to the Cisco Unity web tools, for setting up playback and recording devices, for configuring e-mail accounts to access Cisco Unity Connection voice messages, and for conducting orientation sessions for Cisco Unified Communications Manager Business Edition users.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/2x/user_setup/guide/2xcucusx.html
Troubleshoot and Alerts
This section lists Cisco Unified Communications Manager Business Edition troubleshooting documentation.
Troubleshooting Guide for Cisco Unified Communications Manager, Release 6.0(1)
This document provides troubleshooting procedures for resolving Cisco Unified Communications Manager system and configuration problems.
Refer to this document online at
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/trouble/6_0_1/trbl.html
Cisco Unified IP Phone Documentation
This section lists the documentation for the Cisco Unified IP Phone 7900 and 3900 series.
General Information
Use the following link to access release note and licensing documentation for the Cisco Unified IP Phones 7900 Series:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_general_information.html
Use the following link to access release note and licensing documentation for the Cisco Unified IP Phones 3900 Series:
http://www.cisco.com/en/US/products/ps7193/tsd_products_support_general_information.html
Install and Upgrade
Use the following link to access the installation and regulatory compliance and safety information documentation for the Cisco Unified IP Phones 7900 Series:
http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html
Use the following link to access the installation and regulatory compliance and safety information documentation for the Cisco Unified IP Phones 3900 Series:
http://www.cisco.com/en/US/products/ps7193/tsd_products_support_install_and_upgrade.html
Maintain and Operate
Use the following link to access documentation for administering and using the Cisco Unified IP Phones 7900 Series:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_maintain_and_operate.html
Use the following link to access documentation for administering and using the Cisco Unified IP Phones 3900 Series:
http://www.cisco.com/en/US/products/ps7193/tsd_products_support_maintain_and_operate.html
Use the following link to access a Cisco Unified IP Phone Quick Start Guide for Administrative Assistants. The four-panel guide helps administrative assistants quickly learn basic phone features and addresses common questions.
http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/admin_qrc/7_0/aa_card.pdf
Translated Documentation
This section lists the translated end user guides for Cisco Unified IP Phones.
Use the following link to access translated documentation for the Cisco Unified IP Phones 7900 Series:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_translated_documents.html
Use the following link to access translated documentation for the Cisco Unified IP Phones 3900 Series:
http://www.cisco.com/en/US/products/ps7193/tsd_products_support_translated_documents.html
Other Cisco Unified IP Phone Documentation
Use the following link to access links to other Cisco Unified IP Phones and services documentation that is not listed in preceding sections:
http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html
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All other trademarks mentioned in this document or website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0903R)
Any Internet Protocol (IP) addresses and phone numbers used in this document are not intended to be actual addresses and phone numbers. Any examples, command display output, network topology diagrams, and other figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses or phone numbers in illustrative content is unintentional and coincidental.
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