Table Of Contents

A - B - C - D - E - F - G - H - I - J - L - M - N - O - P - Q - R - S - T - U - V - W -

Index

A

AAR

See automated alternate routing (AAR)

access, restricting with partitions 6-21

access control

MLPP numbering plan

example (figure) 34-25

explained 34-25

precedence patterns

example (figure) 34-25

explained 34-25

access lists

configuration 14-36

configuration settings (table) 14-36

member details configuration settings (table) 14-38

ad hoc conference

interactions with logical partitioning 31-23

adjunct licensing 29-8

agent call

barging or monitoring 33-12

alert, call pickup 6-21

alternate party diversion (APD)

example (figure) 34-14

explained 34-13

announcements

blocked precedence 34-23

blocked precedence (figure) 34-23

busy station 34-24

MLPP 34-21

unauthorized precedence 34-22

unauthorized precedence (figure) 34-23

application dial rules

configuring for Web Dialer 17-11

application users

configuring for Web Dialer 17-9

assisted directed call park 5-29

audio sources

configuring 35-17

creating for MOH 35-11

for MOH 35-11

managing for MOH 35-12

multicast 35-12

storing for MOH 35-12

unicast 35-12

auto call pickup

described 6-17

interactions with Cisco Unified Mobility 14-28

automated alternate routing (AAR)

MLPP interaction 34-32

B

bandwidth

insufficient with AAR for MLPP 34-32

Barge

interactions with logical partitioning 31-30

barge

activating with built-in conference bridge 1-16

built-in and shared conference bridge differences (table) 1-6

configuration checklist (table) 1-2

configuring 1-16

described 1-6

installing and activating 1-15

interactions and restrictions 1-12

intercom usage 28-6

overview 1-1

party entrance tone 1-9

PLAR support 1-13

related topics 1-17

service parameters 1-17

softkey 1-8

system requirements 1-11

BIB call information and call display 33-58

BLF

configuring for directed call park 5-27

directed call park configuration settings 5-27

BLF/SpeedDial

buttons 36-20

configuration settings (table) 5-27, 36-21

configuring 36-20

built-in bridge

See BIB

built-in conference bridge, barge 1-16

busy lamp field call pickup

configuration checklist (table) 6-7

described 6-16

example 6-17

C

Call Back

additional information for Call Back notification with phones that are running SIP 2-8

configuration checklist 2-1

description 2-3

interactions and restrictions 2-7

interactions with Call Forward, iDivert, and Voice-Mail System features 2-8

overview 2-1

setting service parameters 2-13

softkey template 2-10

suspend/resume functionality 2-6

system requirements 2-6

understanding 2-3

call classification configuration settings (table) 24-8

call control discovery 3-1

call display restrictions

configuration checklist (table) 4-1

configuring 4-6

configuring in translation pattern 28-26

configuring phones for 4-8

enabling 4-3

interactions

call park 4-5

conference 4-6

conference list 4-6

extension mobility 4-6

listed 4-5

voice mail 4-6

introduction 4-2

overview 4-1, 4-3

related topics 4-14

sample call flow (figure) 4-13

sample configurations

calling search spaces 4-10

call park 4-13

devices 4-10

gateways 4-10

listed 4-9

translation patterns 4-11

scenarios 4-4

service parameter for connected number display 4-14

system requirements 4-4

translation patterns for 4-7

with Cisco Extension Mobility 9-15

called digits transformation (figure) 30-12

called party

transformations

and local route groups 30-11

call forward

MLPP interaction 34-30

call forwarding

interactions with logical partitioning 31-20

calling party normalization

activating 8-15

BAT support 8-12

Call Detail Record support 8-12

calling party number type 8-17

calling party transformation CSS 8-25

CAR support 8-12

Cisco Extension Mobility support 8-13

Cisco Unified Communications Manager Assistant support 8-12

Cisco Unity Connection support 8-12

configuration checklist 8-1

configuring 8-15

device mobility support 8-13

forwarding calls 8-11

globalizing described 8-5

information for end users 8-26

installing 8-15

interactions 8-11

localizing, described 8-7

mapping global number to local variant 8-9

phone support 8-10

related topics 8-27

restrictions 8-14

service parameters 8-15

system requirements 8-10

transferring calls 8-11

calling party transformation patterns 8-7

calling search spaces

Cisco Unified Communications Manager Assistant

configuration tips 11-20

configure display in drop-down list box 28-36

partition limitations 28-18

SUBSCRIBE (for Presence) 36-11, 36-14

call monitoring

See monitoring

call park

configuration checklist (table) 5-2

configuration settings (table) 5-14

configuring 5-11

configuring a number 5-12, 5-24

deleting a number 5-15

directed

via DTMF with Cisco Unified Mobility 14-15

example with MOH 35-8

finding a number 5-11

installing and activating 5-10

interactions 5-8

interactions with logical partitioning 31-26

interaction with call display restrictions 4-5

introduction 5-4

overview 5-1

restrictions 5-10

setting service parameters 5-11

system requirements 5-7

usage example 5-5

call pickup

activating 6-25

auto

described 6-17

interactions with Cisco Unified Mobility 14-28

busy 6-18

busy lamp field

configuration checklist (table) 6-7

described 6-16

call pickup group

assigning to a directory number 6-33

defining a pickup group for other group pickup 6-32

configuration checklist (table) 6-1

configuring 6-26

directed

configuration checklist (table) 6-5

described 6-12

examples 6-13

group call pickup

described 6-11

installing 6-25

interactions

call accounting 6-24

calling search space 6-24

dependency records 6-25

listed 6-24

partitions 6-24

route plan report 6-24

time of day 6-24

interactions and restrictions 6-23

interactions with logical partitioning 31-25

introducing 6-10

no answer 6-18

no bandwidth 6-18

notification 6-21

other group

configuration checklist (table) 6-3

described 6-12

overview 6-1

phone feature described 6-11

related topics 6-34

restricting access 6-21

restrictions

listed 6-25

service parameters 6-26

system requirements 6-22

using with partitions 6-21

call pickup group

configuration settings (table) 6-28

configuring 6-26, 6-28

deleting 6-32

finding 6-27

call preservation

with intercom 28-6

with MLPP 34-32

call recording

See recording

call throttling

introduction 7-1

related topics 7-3

troubleshooting 7-2

call transfer

interactions with logical partitioning 31-21

MLPP interaction 34-31

call waiting

MLPP interaction 34-31

cBarge

activating with shared conference bridge 1-16

interactions with logical partitioning 31-30

party entrance tone 1-9

PLAR support 1-13

softkey 1-9

CDR

recording for precedence calls 34-30

CEF

See Cisco Extended Functions

channel nonpreemptable 34-17

Cisco Customer Response Platform

components 13-5

Cisco Extended Functions

activating for QRT 37-21

DB Change Notifier 37-6

DBL library 37-5

QBEHelper 37-5

screen helper and dictionary 37-5

SDI Trace and Alarm 37-6

service architecture 37-4

service architecture (figure) 37-5

service dependency 37-6

service dependency (figure) 37-7

service parameters for QRT 37-23

Cisco Extension Mobility

adding the Cisco Extension Mobility service 9-18

configuration checklist (table) 9-1

configuration example 9-18

configuration guidelines 9-17

configuring 9-17

creating a default device profile for each Cisco Unified IP Phone type 9-25

creating the device profile for a user 9-27

description 9-6

device profiles

default 9-6

understanding 9-5

user 9-6

equivalency 9-11

illustrated (figure) 9-7

information for users 9-34

installing 9-16

interactions

bulk administration tool 9-14

call display restrictions 9-15

Cisco Unified Communications Manager Assistant 9-14

intercom 9-15

listed 9-14

Presence 36-11

interactions and restrictions 9-14

interactions with logical partitioning 31-27

intercom interactions 28-7

introducing 9-5

login and logout behavior 9-8

login call flow 9-9

logout call flow 9-10

overview 9-1

related topics 9-35

restrictions 9-15

setting service parameters (table) 9-19

subscribing phones 9-31

system requirements 9-13

user device profile, associating 9-30

using 9-34

Cisco Extension Mobility Cross Cluster

See Extension Mobility Cross Cluster

Cisco IPMA

See Cisco Unified Communications Manager Assistant

Cisco IP Manager Assistant service

understanding 11-7, 12-6

Cisco Mobile clients 16-1

Cisco Unified Communications Manager

MOH servers 35-9

Cisco Unified Communications Manager Assistant

architecture overview 11-6, 12-5

assistant console dialog options 11-41, 12-28

assistant console interface 11-8, 12-7

assistant interfaces 11-9, 12-8

bulk administration tool 11-12, 12-10

calling party normalization 11-13, 12-10

calling search space and partitions, configuration tips 11-20

Cisco Unified IP Phone interface 11-9, 12-7

Cisco Unified IP Phone Services, configuration tips 11-27

configuration checklist for proxy line support (table) 11-2

configuration checklist with shared line support (table) 12-2

configuration wizard for proxy line 11-18

configuring assistant phones, tips 11-29

configuring assistant proxy and incoming intercom lines 11-35

configuring manager and assigning assistant for proxy line 11-32

configuring manager and assigning assistant for shared line 12-20

configuring manager phones, tips 11-28

configuring manager primary and incoming intercom lines 11-32, 12-20

configuring shared and incoming intercom lines for assistant 12-23

database access architecture, understanding 11-9, 12-7

deleting assistant information 11-37, 12-25

deleting manager information 11-34, 12-22

dial rules configuration 11-39, 12-26

extension mobility 11-13, 12-11

installing and activating 11-16, 12-13

installing the assistant console application 12-27

interactions 11-12

intercom 11-15, 12-12

intercom usage 28-6

IPMASecureSysUser 11-26, 12-17

manager and assistant configuration 12-19

manager and assistant phone configuration 11-27, 12-17

manager assistant administration interface 11-10, 12-8

manager configuration 11-41, 12-29

manager interfaces 11-9, 12-7

message waiting indicator 11-15

more information 12-29

multilevel precedence and preemption 11-14

Multilevel Precedence and Preemption (MLPP) 12-12

phones, configuration tips 11-31, 12-19

providing information to managers and assistants 11-39, 12-26

reporting tools 11-13, 12-11

restrictions 11-12, 11-15, 12-13

route point configuration tips 11-22

security 11-26, 12-17

setting service parameters 11-23, 12-14

softkeys 11-10, 12-8

starting the Cisco IP Manager Assistant service 11-27, 12-17

supported devices 11-11, 12-9

system configuration with proxy line 11-17

system requirements for proxy line support 11-11

system requirements for shared line support 12-9

time-of-day routing 11-15

updating assistant information 11-38, 12-25

updating manager information 11-34, 12-22

with proxy line support 11-1

with shared line support 12-1

Cisco Unified Communications Manager Auto-Attendant

Cisco Unified Communications Manager and the CRS engine 13-6

components 13-5

configuration checklist (table) 13-2

description 13-1

installing 13-6

managing 13-6

overview 13-4

understanding 13-3

Cisco Unified IP Phones

subscribing to Cisco Extension Mobility 9-31

Cisco Unified IP Phone Services

Cisco Unified Communications Manager Assistant

configuration tips 11-27

Cisco Unified Mobile Communicator

and Cisco Unified Mobility

configuration checklist (table) 15-8

configuration details 15-9

described 15-7

integration overview 15-1

Cisco Unified Mobility

access list configuration 14-36

access list configuration settings (table) 14-36

access list member detail configuration settings (table) 14-38

associating a DN with a remote destination profile 14-43

benefits 14-7

Cisco Unified Mobile Communicator

described 15-7

configuration checklist (table) 14-2

configuring 14-35

configuring directory number for MVA 14-48

configuring softkeys 14-61

definitions (table) 14-5

delayed anchoring 15-15

described 14-1

desktop call pickup 14-10

dial-via-office forward 15-11

directed call park via DTMF 14-15

feature benefits 14-7

handoff mobility configuration

settings (table) 14-57

intelligent session control 14-17

interactions

auto call pickup 14-28

intelligent session control with session handoff 14-29

licensing 14-29

listed 14-28

local route groups 14-29, 30-15

number of supported calls 14-30

interactions and limitations 14-27, 15-18

interactions with logical partitioning 31-28

introducing 14-4, 15-4

limitations

listed 14-30

list of features 14-6

midcall enterprise feature support using DTMF 14-12

migrating from Cisco Unified MobilityManager 14-35

mobile connect 14-8

mobile voice access 14-11

mobile voice access configuration settings (table) 14-49

mobility enterprise feature configuration

settings (table) 14-56

mobility profile configuration

settings (table) 14-58

related topics 14-62, 15-20

remote destination configuration settings (table) 14-44

remote destination profile

configuring 14-39

remote destination profile configuration settings (table) 14-39

remote destinations

configuring 14-43

send call to mobile phone 14-10

SIP URI dialing 14-16

system requirements 14-34

time-of-day access

configuration checklist (table) 14-13

described 14-12

important notes 14-14

two-stage dialing 14-12

use case scenarios

dial-via-office forward 15-13, 15-16

dial-via-office reverse callback 15-16

directed call park via DTMF 14-23

intelligent session control 14-24

listed 14-21, 15-15

mobile connect 14-21

mobile voice access 14-22

time-of-day access 14-22

with Cisco Unified Mobile Communicator

overview 15-1

restrictions 15-18

with Cisco Unified Mobility Advantage

Cisco Unified Mobile Communicator configuration checklist (table) 15-8

Cisco Unified Mobile Communicator configuration details 15-9

configuration checklist (table) 15-2

configuring 15-19

definitions (table) 15-5

dial-via-office reverse callback 15-10

introducing 15-4

list of features 15-5

overview 15-1

restrictions 15-18

system requirements 15-19

Cisco Unified Mobility Advantage

integration overview 15-1

Cisco Unified MobilityManager

migrating to Cisco Unified Mobility 14-35

Cisco Web Dialer

See Web Dialer

client matter codes

BAT usage 18-5

CAR usage 18-6

configuration settings (table) 18-7

CTI, JTAPI, and TAPI usage 18-6

described 18-2

enabling for route patterns 18-8

installation 18-6

interactions 18-4

requirements 18-6

restrictions 18-4

system requirements 18-6

user information 18-11

codecs

for monitoring and recording calls (figure) 33-56

code yellow state 7-1

common network facility preemption

example (figure) 34-18

example with retry timer Trr (figure) 34-19

explained 34-17

conference list

interaction with call display restrictions 4-6

CTI

event delivery for monitoring and recording (figure) 33-59

interactions with logical partitioning 31-32

intercom interactions 28-6

requirements for monitoring and recording 33-59

securing TLS connection 37-7

CTI route points

Cisco Unified Communications Manager Assistant configuration tips 11-22

Customer Response Solutions, installing 13-6

custom phone rings

creating 19-3

customizing files 19-2

introduction 19-1

overview 19-1

PCM file requirements 19-3

D

database scalability 35-10

default device profiles

creating for each Cisco Unified IP Phone type 9-25

delayed anchoring

with Cisco Unified Mobility 15-15

deny handling

for logical partitioning 31-17

device mobility

and calling party normalization 8-13, 20-8

configuration checklist 20-2

configuration tips 20-11

configuring 20-10

enabling/disabling 20-11

feature interactions 20-8

feature restrictions 20-8

installing 20-10

introducing 20-3

more information 20-21

network considerations 20-7

operations 20-3

system requirements 20-9

viewing roaming parameters 20-21

device mobility groups

configuration settings (table) 20-17

configuring 20-16

deleting 20-17

finding 20-15

device mobility info

configuration settings (table) 20-19

configuring 20-19

deleting 20-20

finding 20-18

device profiles

and Cisco Extension Mobility 9-5

creating for a Cisco Extension Mobility user 9-27

default for Cisco Extension Mobility 9-6

for a Cisco Extension Mobility user 9-30

user for Cisco Extension Mobility 9-6

dial-via-office forward

with Cisco Unified Mobility 15-11

dial-via-office reverse callback

with Cisco Unified Mobility 15-10

directed call park

BLF configuration settings 5-27

configuration checklist (table) 5-3

configuration settings (table) 5-26

configuring BLF/Directed Call Park buttons 5-27

deleting a number 5-29

finding a number 5-23

installing and activating 5-23

interactions 5-20

interactions with logical partitioning 31-26

introduction 5-19

overview 5-1

restrictions 5-22

setting service parameters 5-23

synchronizing configuration to applicable devices 5-28

system requirements 5-20

usage example 5-19

via DTMF

with Cisco Unified Mobility 14-15

directed call pickup

basic completion (figure) 6-13

basic setup (figure) 6-13

configuration checklist (table) 6-5

described 6-12, 6-13

multiple-calls completion (figure) 6-16

multiple-calls setup (figure) 6-16

rejection (figure) 6-14, 6-15

directory number

assigning a call pickup group 6-33

directory numbers

calling search space list 28-36

for intercom

configuration overview 28-29

DND

adding to common phone profiles 21-11

architecture overview 21-3

configuration checklist 21-1

configuring 21-7

described 21-1

device parameters (table) 21-9

feature key 21-9

hardware requirements 21-4

high priority call with DND ringer off enabled on a shared line (figure) 21-15

incoming call alert settings 21-2

installing and activating 21-7

interactions

callback 21-6

extension mobility 21-7

hold reversion and intercom 21-6

hunt list 21-6

listed 21-5

MLPP and CER 21-6

park reversion 21-5

pickup 21-6

pickup notification 21-6

intercom usage 28-6

introduction 21-2

normal priority call with DND ringer off enabled on a nonshared line (figure) 21-13

normal priority call with DND ringer off enabled on a shared line (figure) 21-14

related topics 21-18

restrictions 21-7

service parameters 21-8

softkeys 21-8

software requirements 21-3

status notification for SCCP 21-3

status notification for SIP devices 21-3

system requirements 21-3

troubleshooting 21-16

troubleshooting errors (table) 21-17

usage examples 21-12

using 21-11, 21-12

domains, MLPP

identifier for MLPP 34-9

do not disturb

See DND

DSCP

mapping to call precedence 34-32

E

EMCC

See Extension Mobility Cross Cluster

end users

adding to standard end users group for Web Dialer 17-12

enterprise feature access

by two-stage dialing 14-55

H.323 configuration

options 14-50

enterprise parameters

logical partitioning 31-9

MLPP 34-42

Presence 36-13

extension mobility

interaction with call display restrictions 4-6

Extension Mobility Cross Cluster

activating 10-41

configuration checklist 10-2

configuring 10-42

EMCC feature configuration

settings 10-42

information for end users 10-50

installing 10-41

interactions 10-39

introduction 10-1

overview 10-13

related topics 10-54

restrictions 10-39

system requirements 10-38

troubleshooting 10-50

external call control 22-1

external call transfer restrictions

activating 24-6

blocking external call from transferring to external party (figure) 24-5

block offnet to offnet transfer service parameter 24-7

call classification configuration settings (table) 24-8

call classification service parameter 24-7

configuration checklist (table) 24-1

configuring 24-6

gateway configuration 24-8

installing 24-6

interactions 24-5

introducing 24-2

overview 24-1

related topics 24-9

restrictions 24-5, 24-6

route pattern configuration 24-9

service parameters 24-7

system requirements 24-5

transferring external calls to an external party (figure) 24-4

trunk configuration 24-8

F

features

barge 1-1

call display restrictions 4-1

call park 5-1

Cisco Extension Mobility

bulk administration tool 9-14

Cisco Unified Communications Manager Assistant

assistant console interface 11-8, 12-7

assistant interfaces 11-9, 12-8

bulk administration tool 11-12, 12-10

calling party normalization 11-13, 12-10

calling search space and partitions 11-20

Cisco Unified IP Phone interface 11-9, 12-7

Cisco Unified IP Phone Services 11-27

configuration checklist for proxy line support (table) 11-2

extension mobility 11-13, 12-11

intercom 11-15, 12-12

manager assistant administration interface 11-10, 12-8

manager interfaces 11-9, 12-7

message waiting indicator 11-15

multilevel precedence and preemption 11-14

Multilevel Precedence and Preemption (MLLP) 12-12

phones 11-31, 12-19

reporting tools 11-13, 12-11

route point 11-22

softkeys 11-10, 12-8

time-of-day routing 11-15

understanding architecture 11-6, 12-5

understanding database access architecture 11-9

understanding database and directory access architecture 12-7

directed call park 5-1

external call transfer restrictions 24-1

hold reversion 25-1

immediate divert 27-1

malicious call ID (MCID) 32-2

Multilevel Precedence and Preemption (MLPP)

using with Cisco Unified Communications Manager Assistant 12-12

Presence 36-1, 36-4

privacy 1-1

QRT 37-1, 37-15

single sign on 38-1

Web Dialer 17-1

feature safe

for Cisco Extension Mobility 9-11

file format, Ringlist.xml 19-2

firewalls and one-way media (figure) 33-57

fixed audio source

configuration settings (table) 35-25

configuring 35-23, 35-24

deleting 35-24

forced authorization codes

BAT usage 18-5

CAR usage 18-6

configuration settings (table) 18-9

CTI, JTAPI, and TAPI usage 18-6

described 18-3

enabling for route patterns 18-10

installation 18-6

interactions 18-4

requirements 18-6

restrictions 18-4

system requirements 18-6

user information 18-11

forward

dial-via-office with Cisco Unified Mobility 15-11

forwarding

local route groups 30-14

G

geolocation filters

configuration checklist (table) 23-3

configuration settings (table) 23-18

configuring 23-15, 23-16

deleting 23-17

examples (table) 23-15

finding 23-15

introducing 23-1, 23-14

logical partitioning use 31-8

related topics 23-19

geolocations

and route lists 23-6

and shared lines 23-6

characteristics 23-5

configuration checklist (table) 23-1

configuration settings (table) 23-11

configuring 23-8, 23-10

deleting 23-10

examples 23-7

examples (table) 23-7

finding 23-9

identifiers 23-7

logical partitioning usage 31-9

introducing 23-1, 23-4

logical partitioning use 31-8

overview 23-5

related topics 23-19

source information 23-6

globalizing calling party number

activating 8-15

BAT support 8-12

Call Detail Record support 8-12

calling party number type 8-17

CAR support 8-12

Cisco Extension Mobility support 8-13

Cisco Unified Communications Manager Assistant support 8-12

Cisco Unity Connection support 8-12

configuration checklist 8-1

configuring 8-15

described 8-5

device mobility support 8-13

example 8-5

forwarding 8-11

gateway support 8-6

information for end users 8-26

installing 8-15

interactions 8-11

mapping global number to local variant 8-9

phone support 8-10

related topics 8-27

restrictions 8-14

service parameters 8-15

system requirements 8-10

transferring 8-11

group call pickup

configuration checklist (table) 6-1

described 6-11

H

H.323 gateway

configuring for enterprise feature access

options 14-50

configuring for system remote access

no hairpinning 14-50

using hairpinning 14-53

hold reversion

alerting operations (table) 25-4

call focus operations 25-5

call focus priority 25-12

configuration checklist (table) 25-1

configuration tips 25-12

configuring 25-11

configuring call focus priority 25-13

configuring call reversion timer settings 25-14

description 25-3

examples 25-3, 25-6

installing 25-11

interactions

call park 25-9

CTI applications 25-10

listed 25-9

MLPP 25-10

music on hold 25-9

introducing 25-2

more information 25-16

overview 25-1

providing information to users 25-15

restrictions 25-10

retrieving reverted calls 25-5

supported devices 25-8

system requirements 25-8

timer deactivation 25-6

timers 25-12

troubleshooting 25-15

Hotline

activating 26-7

call and receive settings 26-4

call screening 26-4

using calling party number routing 26-5

using CSS and partitions 26-4

configuration checklist (table) 26-1

configuration settings in Cisco Unified CM Administration (table) 26-9

enterprise parameters (table) 26-7

installing 26-7

overview 26-3

related topics 26-12

service parameters (table) 26-7

system requirements 26-6

hotline

supported devices 26-6

hunt pilots

interactions with logical partitioning 31-31

I

immediate divert

call-processing requirements 27-4

configuration checklist (table) 27-1

configuring 27-10

installing and activating 27-10

interactions

call detail records 27-8

call forward 27-8

conference 27-8

hunt list 27-8

listed 27-7

MLPP 27-8

interactions and restrictions 27-7

introducing 27-2

overview 27-1

phone display messages 27-5

related topics 27-11

requirements for incoming calls 27-4

requirements for outgoing calls 27-5

restrictions 27-9

scenarios 27-6

setting service parameters 27-10

softkey requirements 27-4

system requirements 27-3

using 27-5

indication enabled 34-12

insufficient bandwidth, AAR for MLPP 34-32

intercom

barge usage 28-6

calling search spaces

configuration overview 28-15

configuration settings (table) 28-17

configuring 28-16

deleting 28-19

finding 28-15

call preservation 28-6

Cisco Extension Mobility interactions 28-7

Cisco Unified Communications Manager Assistant 11-15

Cisco Unified Communications Manager Assistant usage 28-6

configuration checklist (table) 28-1

configuring 28-7

CTI interactions 28-6

described 28-1

directory numbers

configuration overview 28-28, 28-29

configuration settings (table) 28-31

configuring 28-30

finding 28-29

DND usage 28-6

installing and activating 28-7

interactions 28-5

IP phones supported 28-4

overview 28-2

partitions

calling search space limitations (table) 28-13

configuration settings (table) 28-11

configuring 28-10

deleting 28-14

finding 28-9

restrictions 28-5

SRST usage 28-6

system requirements 28-4

translation patterns

configuration overview 28-20

configuration settings (table) 28-22

configuring 28-21

deleting 28-28

finding 28-20

using 28-38

with Cisco Extension Mobility 9-15

intercom directory numbers

synchronizing configuration to applicable devices 28-37

intercom partitions

synchronizing configuration to applicable devices 28-13

IPMA, Cisco

See Cisco Unified Communications Manager Assistant

IPv6

interactions 3-16

overview 3-5, 22-5

related topics 3-47

restrictions 3-16

J

join

interactions with logical partitioning 31-23

join across lines

interactions with logical partitioning 31-23

L

license capabilities assignment

configuration settings (table) 29-18

configuring for multiple users 29-20

configuring for one user 29-19

finding 29-19

licensing

adjunct devices 29-8

alarms 29-21

applications 29-9

calculations 29-12

Cisco IP Communicator 29-9

Cisco Unified Mobile Communicator 29-10

Cisco Unified Mobility 29-9

interactions with Cisco Unified Mobility 14-29

license file

obtaining 29-13

sample license files 29-5

uploading 29-16

license unit report

generating 29-17

more information 29-22

obtaining a software feature license 29-14

overview 29-1

phones 29-7

starting a license manager service 29-15

status notification 29-21

lines, interaction with MLPP 34-30

localizing calling party number

activating 8-15

BAT support 8-12

Call Detail Record support 8-12

calling party transformation CSS 8-25

calling party transformations patterns 8-7

CAR support 8-12

Cisco Extension Mobility support 8-13

Cisco Unified Communications Manager Assistant support 8-12

Cisco Unity Connection support 8-12

configuration checklist 8-1

configuring 8-15

described 8-7

device mobility support 8-13

example 8-8

forwarding 8-11

information for end users 8-26

installing 8-15

interactions 8-11

mapping global number to local variant 8-9

phone support 8-10

related topics 8-27

restrictions 8-14

system requirements 8-10

transferring 8-11

local offnet access

managing in a centralized mode (figure) 30-6

local route groups

and called party transformations 30-11

and Cisco Unified Mobility 30-15

and forwarding 30-14

and route plan report 30-14

and supplementary services 30-14

binding a provisioned route group 30-4

called digits transformation (figure) 30-12

described 30-4

installing and activating 30-15

interactions 30-13

interactions and restrictions 30-13

interactions with Cisco Unified Mobility 14-29

introduction 30-3

mixed route list restrictions 30-15

overview 30-1

provisioning local offnet access with (figure) 30-8

provisioning local offnet access without (figure) 30-7

provisioning TEHO with (figure) 30-11

provisioning TEHO without (figure) 30-10

restrictions 30-15

routing with 30-5

simple local routing 30-6

supported devices 30-13

system requirements 30-13

with TEHO 30-9

logical partitioning

allow and deny policies 31-5

architecture overview 31-7

configuration checklist (table) 31-1

configuration upon upgrade 31-43

configuring 31-35

deny handling 31-17

described 31-1

device types and associated Cisco Unified CM devices (table) 31-5

enterprise parameters 31-9

geolocation configuration 31-35

geolocation filter configuration 31-35

geolocation identifiers

usage 31-9

geolocation usage for shared lines and route lists 31-9

handling for basic call 31-18

identifiers 31-5

interactions

ad hoc conference, join, join across lines 31-23

Barge, cBarge, Remote Resume 31-30

call forwarding 31-20

call park and directed call park 31-26

call pickup 31-25

call transfer 31-21

Cisco Extension Mobility 31-27

Cisco Unified Mobility 31-28

CTI handling 31-32

hunt pilots 31-31

listed 31-19

meet-me conference 31-24

route lists 31-31

shared lines 31-29

introducing 31-4

limitations 31-33

LPPolicyManager 31-12

LPSession infrastructure 31-17

policies

described 31-10

example 31-11

policy

configuration settings (table) 31-39

configuring 31-37

deleting record 31-38

finding 31-36

policy checking 31-17

policy configuration 31-36

policy matching 31-16

policy search algorithm

example (table) 31-15

explained 31-14

policy tree

described 31-12

example (figure) 31-12

related topics 31-43

system requirements 31-18

TRAI regulations

applicability 31-6

history 31-7

troubleshooting 31-43

use of geolocations and geolocation filters 31-8

login call flow

Cisco Extension Mobility 9-9

logout call flow

Cisco Extension Mobility 9-10

LPPolicyManager

and logical partitioning 31-12

LPSession infrastructure

for logical partitioning 31-17

M

malicious call ID

adding a softkey template 32-8, 32-9

configuration checklist (table) 32-1

configuring alarms 32-7

explained 32-2

feature code 32-3

giving MCID to users 32-8, 32-10

installing 32-6

interactions

alarms 32-5

call detail records 32-5

conference calls 32-5

extension mobility 32-5

listed 32-5

overview 32-2

related topics 32-11

removing MCID feature 32-9

restrictions 32-6

services 32-1, 32-3

setting service parameters 32-7

system requirements 32-3

troubleshooting 32-10

using 32-3

malicious call identification

supported devices 32-4

malicious call identification (MCID)

See malicious call ID

max list box enterprise parameter

calling search space 28-36

meet-me conference

interactions with logical partitioning 31-24

MGCP

and MLPP 34-32

MLPP

activating 34-41

announcements

blocked precedence 34-23

blocked precedence (figure) 34-23

busy station 34-24

explained 34-21

unauthorized precedence 34-22

unauthorized precedence (figure) 34-23

automated alternate routing (AAR) 34-32

call forward 34-30

call preservation 34-32

call transfer 34-31

call waiting 34-31

CDR recording 34-30

configuration checklist (table) 34-1

described 34-1

domain 34-9

enterprise parameters 34-42

hierarchical configuration 34-29

indication 34-12

installing 34-41

interactions 34-39

introducing 34-3

line feature interaction 34-30

mapping to DSCP 34-32

MGCP 34-32

numbering plan

example (figure) 34-25

explained 34-25

precedence

alternate party diversion (APD) 34-13

alternate party diversion example (figure) 34-14

call setup 34-12

explained 34-5

patterns 34-11

precedence patterns

example (figure) 34-25

explained 34-25

preemption

common network facility 34-17

common network facility example (figure) 34-18

common network facility example with retry timer Trr (figure) 34-19

details 34-15

enabled 34-15

explained 34-8

receiving 34-15

user access 34-15

user access channel nonpreemptable 34-17

user access example (figure) 34-16

PRI 34-32

restrictions 34-39, 34-40

service parameter 34-29

shared lines 34-31

supplementary services

call forwarding 34-34

call pickup 34-36

call transfer 34-35

hunt pilots and hunt lists 34-36

multiple appearance lines 34-33

overview 34-33

three-way calling 34-35

terminology 34-4

trunk selection

example (figure) 34-28

explained 34-26

mobile connect

and MLPP 14-27, 15-18

feature interactions 14-27, 15-18

overview 14-4

related topics 14-62, 15-20

restrictions 14-27, 15-18

mobile voice access

configuration settings (table) 14-49

directory number 14-48

overview 14-4, 15-4

related topics 14-62, 15-20

mobility softkeys

configuring 14-61

modifying files 19-2

MOH

See music on hold (MOH)

monitoring

adding user for application (figure) 33-64

adding user to groups (figure) 33-65

agent call 33-12

agent cannot control a monitoring call (figure) 33-10

agent conferences in the supervisor (figure) 33-14

agent in a conference (figure) 33-13

architecture (figure) 33-4

BIB 33-58

call characteristics 33-55

call information 33-58

call preservation 33-58

codec for calls (figure) 33-56

configuration checklist (table) 33-1

configuring 33-63

configuring calling search spaces (figure) 33-67

configuring tones (figure) 33-66

CTI event delivery (figure) 33-59

CTI requirements 33-59

described 33-1

firewalls (figure) 33-57

hardware requirements 33-60

interactions listed 33-60

interactions with CTI and JTAPI/TSP applications 33-60

interactions with other features 33-61

introducing 33-2, 33-8

invocation of a session 33-8

limitations

listed 33-61

multiple sessions (figure) 33-12

notification tones 33-55

one-way media 33-57

one-way media (figure) 33-57

play tone behavior 33-55

related topics 33-75

restrictions

security 33-62

with intercom 33-62

service parameters 33-74

session (figure) 33-9

session flow (figure) 33-8

simultaneous with recording (figure) 33-54

streaming through the agent IP phone (figure) 33-6

supervisor conferences in another supervisor (figure) 33-15

supervisor transfers the monitoring call (figure) 33-10

supported devices 1-11, 20-9, 21-4, 33-6

system requirements 33-59

terminology 33-3

turn on IP phone BIB to allow (figure) 33-64

multicast

audio sources for MOH 35-12

configuration checklist (table) 35-3

explained 35-12

multilevel precedence and preemption

See MLPP

supported devices 34-38

system requirements 34-38

music on hold (MOH)

audio files

deleting 35-34

displaying 35-32

managing 35-32

uploading 35-33

audio sources

configuration settings (table) 35-20

configuring 35-17, 35-19

deleting 35-20

explained 35-11

finding 35-18

call park example 35-8

characteristics 35-6

configuration checklist (table) 35-1

creating audio sources 35-11

database scalability 35-10

definitions 35-4

described 35-1

failover and fallback 35-17

features

manageability 35-10

server manageability 35-9

server scalability 35-9

fixed audio source

configuration settings (table) 35-25

configuring 35-24

deleting 35-24

described 35-23

functionality 35-7

list of topics 35-1

managing audio sources 35-12

monitoring performance

overview (table) 35-4

service states 35-35

requirements and limits 35-15

server configuration settings (table) 35-28

servers

characteristics 35-8

configuring 35-25, 35-27

database requirements 35-9

explained 35-10

finding 35-26

manageability 35-9

perfmon counters 35-35

resetting 35-27

scalability 35-9

synchronizing configuration 35-28

storing audio sources 35-12

supported features 35-8

transfer hold example 35-8

understanding 35-4

user hold example 35-8

N

nonpreemptable user access channel 34-17

notification tones for monitoring and recording 33-55

numbering plan

MLPP (figure) 34-25

MLPP access control 34-25

O

other group pickup

configuration checklist (table) 6-3

described 6-12

P

parameters, service

CDR 32-7

park monitoring 5-16

directory number configuration window 5-18

setting service parameters 5-16

partitions

restricting access 6-21

using call pickup 6-21

Web Dialer support 17-11

party entrance tone

barge, cBarge, single button barge 1-9

PCM file requirements for custom ring types 19-3

perfmon counters

counter descriptions (table) 35-35

using to view MOH servers 35-35

phones

and call display restrictions 4-8

custom rings

creating 19-1, 19-3

overview 19-1

PCM file requirements 19-3

interaction with Presence 36-5

licensing 29-7

physical locations

configuration settings (table) 20-14

configuring 20-13

deleting 20-15

finding 20-12

PLAR

for barge, cBarge, and single button barge 1-13

policies

logical partitioning

described 31-10

example 31-11

policy

checking

for logical partitioning 31-17

configuration for logical partitioning 31-36

logical partitioning

configuration settings (table) 31-39

configuring 31-37

deleting record 31-38

finding 31-36

matching 31-16

variations in policy configuration (table) 31-15

policy search algorithm

for logical partitioning

example (table) 31-15

explained 31-14

policy tree

for logical partitioning 31-12

logical partitioning (figure) 31-12

precedence

alternate party diversion (APD)

example (figure) 34-14

explained 34-13

blocked 34-23

blocked (figure) 34-23

busy station 34-24

call setup 34-12

CDR recording 34-30

explained 34-5

patterns

access control 34-25

MLPP (figure) 34-25

setup 34-11

unauthorized 34-22

unauthorized (figure) 34-23

preemption

common network facility 34-17

common network facility example (figure) 34-18

common network facility example with retry timer Trr (figure) 34-19

details 34-15

enabled 34-15

explained 34-8

receiving 34-15

user access 34-15

user access channel nonpreemptable 34-17

user access example (figure) 34-16

Presence

authorization 36-9

BLF/SpeedDial

buttons, configuring 36-20

configuration settings (table) 5-27, 36-21

configuring 36-20

configuration checklist (table) 36-1

feature interactions and restrictions 36-12

groups

applying 36-18

configuration example 36-8

configuration settings (table) 36-17

explained 36-7

interaction examples 36-9

interaction with Cisco Extension Mobility 36-11

interaction with phones and trunks 36-5

interaction with route lists 36-6

more information 36-22

overview 36-1, 36-4

request examples 36-5

SUBSCRIBE calling search space 36-11, 36-14

tips for presence group and presence authorization 36-19

PRI and MLPP 34-32

privacy

activating 1-16

configuration checklist (table) 1-4

configuring 1-16

described 1-10

installing and activating 1-15

interactions and restrictions 1-12

overview 1-1

related topics 1-17

service parameters 1-17

system requirements 1-11

privacy on hold

activating 1-16

configuration checklist (table) 1-4

configuring 1-16

described 1-10

installing and activating 1-15

interactions and restrictions 1-12

related topics 1-17

service parameters 1-17

system requirements 1-11

proxy user, creating for Web Dialer 17-12

Q

QRT

activating 37-14

activating CEF service 37-21

adding softkey template to phones 37-19

alarms and traces 37-21

architecture overview 37-4

can't make calls (figure) 37-13

can't make calls (table) 37-13

Cisco Extended Functions service 37-6

components 37-3

configuration checklist (table) 37-2

configuring 37-15

configuring softkey template in common device configuration 37-18

creating softkey template 37-15

description 37-3

extended menu choices 37-9

information to users 37-29

installing 37-14

interactions 37-14

IP phone support 37-6

overview 37-1

phone configuration (figure) 37-20

phone interface (figure) 37-10

phone interface display (figure) 37-9

phone recently rebooted (table) 37-12

problem categories (table) 37-11

problems with last call (table) 37-12

problem with phone that recently rebooted (figure) 37-13

QRT Viewer 37-24

reason codes (table) 37-11

related topics 37-31

reporting problem with current call (figure) 37-11

reporting problem with last call (figure) 37-12

reports

described 37-25

fields by supported category 37-27

restrictions 37-14

securing signaling connections 37-7

serviceability features 37-20

setting service parameters 37-23

softkey 37-15

softkey layout configuration (figure) 37-18

softkey template configuration window (figure) 37-16

softkey template configuration window after copy (figure) 37-17

system requirements 37-6

troubleshooting 37-29

user interface 37-9

using 37-8

voice quality feedback (figure) 37-10

Quality Report Tool (QRT)

See QRT

R

recording

adding user for application (figure) 33-64

adding user to groups (figure) 33-65

agent conference (figure) 33-52

application-invoked 33-17

application-invoked (figure) 33-49

architecture (figure) 33-4

automatic 33-17

automatic (figure) 33-19

barged call (figure) 33-52

BIB 33-58

call characteristics 33-55

call display 33-58

call information 33-58

call preservation 33-58

calls do not survive agent hold (figure) 33-50

codec for calls (figure) 33-56

configuration checklist (figure) 33-1

configuring 33-63

configuring calling search spaces (figure) 33-67

configuring tones (figure) 33-66

creating a route pattern for the recorder (figure) 33-72

creating recorder redundancy (figure) 33-73

creating SIP trunk that points to the recorder (figure) 33-71

CTI event delivery (figure) 33-59

CTI requirements 33-59

described 33-1

enabling for a line appearance (figure) 33-68

firewalls (figure) 33-57

hardware requirements 33-60

interactions listed 33-60

interactions with CTI and JTAPI/TSP applications 33-60

interactions with other features 33-61

introducing 33-2, 33-16

limitations listed 33-61

limiting codec usage 33-56

modes 33-17

notification tones 33-55

one-way media 33-57

one-way media (figure) 33-57

overview (figure) 33-3

play tone behavior 33-55

profiles

creating (figure) 33-69

recorder as SIP trunk device 33-18

related topics 33-75

restrictions

security 33-62

with intercom 33-62

service parameters 33-74

simultaneous with monitoring (figure) 33-54

streaming through the agent IP phone (figure) 33-6

supported devices 1-11, 20-9, 21-4, 33-6

system requirements 33-59

terminology 33-3

turn on IP phone BIB to allow (figure) 33-64

Redirector servlet

configuring 17-11

redundancy

creating for recorders (figure) 33-73

Web Dialer 17-3

remote destination profiles

associating a directory number 14-43

configuration 14-39

configuration settings (table) 14-39

remote destinations

configuration settings (table) 14-44

configuring 14-43

intelligent session control 14-17

Remote Resume

interactions with logical partitioning 31-30

requirements

Call Back 2-6

Cisco Extension Mobility 9-13

Cisco Unified Mobility 14-34

with Cisco Unified Mobility Advantage 15-19

device mobility 20-9

hold reversion 25-8

retry timer Trr example (figure) 34-19

reverse callback

dial-via-office with Cisco Unified Mobility 15-10

reverted calls 25-5

Ringlist.xml file format 19-2

route groups

binding to a local route group 30-4

local

and called party transformations 30-11

and forwarding 30-14

and route plan report 30-14

and supplementary services 30-14

binding a provisioned route group 30-4

called digits transformation (figure) 30-12

described 30-4

installing and activating 30-15

interactions 30-13

introduction 30-3

mixed route list restrictions 30-15

provisioning local offnet access with (figure) 30-8

provisioning local offnet access without (figure) 30-7

provisioning TEHO with (figure) 30-11

provisioning TEHO without (figure) 30-10

restrictions 30-15

routing with 30-5

supported devices 30-13

system requirements 30-13

route lists

and geolocations 23-6

interactions with logical partitioning 31-31

interaction with Presence 36-6

logical partitioning geolocation usage 31-9

route patterns

creating for the recorder (figure) 33-72

route plan report

and local route groups 30-14

routing

simple with local route groups 30-6

S

SAF 3-1

SCCP

status notification for DND 21-3

security

Cisco Unified Communications Manager Assistant 11-26, 12-17

IPMASecureSysUser 11-26, 12-17

Presence authorization 36-9

with monitoring feature 33-62

with recording feature 33-62

service parameters

barge 1-17

CDR 32-7

external call transfer restrictions 24-7

for call pickup 6-26

for Cisco Extension Mobility (table) 9-19

for monitoring and recording 33-74

for recording and monitoring (figure) 33-67

MLPP 34-29

Presence 36-13

privacy 1-17

privacy on hold 1-17

Web Dialer 17-6

services

adding the Cisco Extension Mobility service 9-18

supplementary for MLPP 34-33

shared conference bridges and cBarge 1-16

shared lines

and geolocations 23-6

interactions with logical partitioning 31-29

logical partitioning geolocation usage 31-9

MLPP interaction 34-31

single button barge

party entrance tone 1-9

PLAR support 1-13

single sign on

CLI commands 38-5

configuration checklist (table) 38-1

configuring 38-3

configuring client browsers 38-4

configuring FireFox 38-5

configuring Internet Explorer 38-5

configuring OpenAM 38-3

configuring Windows single sign on with Active Directory and OpenAM 38-4

described 38-2

importing OpenAM certificates 38-4

installing and activating 38-3

overview 38-1

related topics 38-7

system requirements 38-2

utils sso disable CLI command 38-6

utils sso enable CLI command 38-5

utils sso status CLI command 38-7

SIP

DND status notification 21-3

recorder as SIP trunk device 33-18

trunks

creating to point to the recorder (figure) 33-71

URI dialing with Cisco Unified Mobility 14-16

softkeys

barge 1-8

cBarge 1-9

configuring mobility 14-61

templates for MCID 32-8, 32-9

SRST

intercom usage 28-6

supplementary services

call forwarding 34-34

call pickup 34-36

call transfer 34-35

hunt pilots and hunt lists 34-36

multiple appearance lines 34-33

overview 34-33

three-way calling 34-35

system remote access

H.323 configuration

no hairpinning 14-50

using hairpinning 14-53

system requirements

call pickup 6-22

T

tail end hop off (TEHO)

and local route groups 30-9

TEHO

and local route groups 30-9

templates, softkey

MCID 32-8, 32-9

time-of-day access

with Cisco Unified Mobility

configuration checklist (table) 14-13

described 14-12

important notes 14-14

TLS, securing connection to CTI 37-7

trace settings, Web Dialer 17-14

transfer

external call transfer restrictions 24-1

transfer hold, example with MOH 35-8

transformations

called party with local route groups 30-11

translation patterns

for call display restrictions 4-7

Trr retry timer preemption example (figure) 34-19

trunks

interaction with Presence 36-5

selection for MLPP

example (figure) 34-28

explained 34-26

U

unicast

audio sources for MOH 35-12

explained 35-12

URI

dialing with Cisco Unified Mobility 14-16

user hold, example with MOH 35-8

V

voice mail

interaction with call display restrictions 4-6

W

Web Dialer

activating 17-5

adding users to standard Cisco Unified Communications Manager end users group 17-12

configuration checklist (table) 17-1

configuring 17-6

configuring application dial rules 17-11

configuring for local language 17-10

configuring Redirector servlet 17-11

creating a proxy user 17-12

installing 17-5

interactions 17-4

interactions and restrictions 17-4

introducing 17-2

locale settings in Microsoft Internet Explorer (figure) 17-10

overview 17-1

partition support 17-11

redundancy 17-3

related topics 17-14

restrictions 17-5

secure TLS connection 17-9

service parameters 17-6

servlet

Redirector 17-3

Webdialer 17-2, 17-6

system requirements 17-4

trace settings 17-14