English, Release 1.3(1) - Using the Parked Calls Window [Cisco Unified Attendant Consoles]

Table Of Contents

Using the Parked Calls Window

Parking a Call

Reverting a Parked Call

Using the Parked Calls Window to Perform Call-Control Tasks

Using the Parked Calls Window

Note This window displays only if you run Cisco CallManager Release 3.3 or later on the server that is connected to the attendant console.

This chapter contains the following topics:

•Parking a Call

•Reverting a Parked Call

•Using the Parked Calls Window to Perform Call-Control Tasks

Related Topic

•Parked Calls Window (for descriptive information)

Parking a Call

The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone in the system. Perform the following procedure to park a call:

Procedure

Step 1 Perform one of the following tasks:

•Right-click the call that you want to park; then, choose Call Park from the context-sensitive menu.

•Click the call that you want to park; then, click the Call Park button on the Call Control toolbar.

•Click the call that you want to park; then, from the Actions menu, choose Call Park.

•On the PC keyboard, press Ctrl + P.

•From the Call Control window, drag the call that you want to park to the Parked Calls window.

Step 2 A dialog box displays the call park extension where the call is parked. Click OK.

The parked call displays in the Parked Calls Details pane.

Step 3 Contact the user that is to retrieve the parked call.

Reverting a Parked Call

If the user does not answer the call that is parked at the call park extension, you can retrieve the parked call from the call park extension.

Perform the following procedure to revert a parked call:

Procedure

Step 1 If the user does not answer the call, perform the one of the following tasks to revert the parked call:

•Right-click the call that you want to park; then, choose Revert Park from the context-sensitive menu.

•Click the call that you want to park; then, click the Revert Park button on the Call Control toolbar.

•Click the call that you want to park; then, from the Actions menu, choose Revert Park.

•On the PC keyboard, press Ctrl + P.

Step 2 Choose the directory number to revert in the dialog box that displays. Click Revert Park.

The active call displays in the Call Control Details pane.

Step 3 Notify the caller of the situation.

Alternative Methods (Shortcuts)

•On the PC keyboard, you can press the keys for the directory number of the call that you want to revert and then press Ctrl + P. The parked call automatically reverts to the Call Control Details pane.

•From the Parked Calls window, you can drag a parked call to the Call Control Details pane to revert the parked call.

Using the Parked Calls Window to Perform Call-Control Tasks

The following call-control task affects the parked call that displays in the Parked Call window:

•Reverting a parked call to the attendant and the Call Control window

For more information about performing these call-control tasks, see the "Handling Calls" section.

	English, Release 1.3(1)
	Using the Parked Calls Window
English, Release 1.3(1) Index Preface Getting Started Handling Calls Using the Menu Bar Using the Call Control Window Using the Speed Dial Window Using the Directory Window Using the Parked Calls Window Using the Broadcast Calls Window Troubleshooting	Download this chapter Using the Parked Calls Window Download the complete book PDF of Entire Book (PDF - 1 MB) Table Of Contents Using the Parked Calls Window Parking a Call Reverting a Parked Call Using the Parked Calls Window to Perform Call-Control Tasks Using the Parked Calls Window Note This window displays only if you run Cisco CallManager Release 3.3 or later on the server that is connected to the attendant console. This chapter contains the following topics: •Parking a Call •Reverting a Parked Call •Using the Parked Calls Window to Perform Call-Control Tasks Related Topic •Parked Calls Window (for descriptive information) Parking a Call The Call Park feature allows you to place a call on hold, so it can be retrieved from another phone in the system. Perform the following procedure to park a call: Procedure Step 1 Perform one of the following tasks: •Right-click the call that you want to park; then, choose Call Park from the context-sensitive menu. •Click the call that you want to park; then, click the Call Park button on the Call Control toolbar. •Click the call that you want to park; then, from the Actions menu, choose Call Park. •On the PC keyboard, press Ctrl + P. •From the Call Control window, drag the call that you want to park to the Parked Calls window. Step 2 A dialog box displays the call park extension where the call is parked. Click OK. The parked call displays in the Parked Calls Details pane. Step 3 Contact the user that is to retrieve the parked call. Reverting a Parked Call If the user does not answer the call that is parked at the call park extension, you can retrieve the parked call from the call park extension. Perform the following procedure to revert a parked call: Procedure Step 1 If the user does not answer the call, perform the one of the following tasks to revert the parked call: •Right-click the call that you want to park; then, choose Revert Park from the context-sensitive menu. •Click the call that you want to park; then, click the Revert Park button on the Call Control toolbar. •Click the call that you want to park; then, from the Actions menu, choose Revert Park. •On the PC keyboard, press Ctrl + P. Step 2 Choose the directory number to revert in the dialog box that displays. Click Revert Park. The active call displays in the Call Control Details pane. Step 3 Notify the caller of the situation. Alternative Methods (Shortcuts) •On the PC keyboard, you can press the keys for the directory number of the call that you want to revert and then press Ctrl + P. The parked call automatically reverts to the Call Control Details pane. •From the Parked Calls window, you can drag a parked call to the Call Control Details pane to revert the parked call. Using the Parked Calls Window to Perform Call-Control Tasks The following call-control task affects the parked call that displays in the Parked Call window: •Reverting a parked call to the attendant and the Call Control window For more information about performing these call-control tasks, see the "Handling Calls" section.
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