English, Release 1.3(1) - Using the Menu Bar [Cisco Unified Attendant Consoles]

Table Of Contents

Using the Menu Bar

Using the File Menu

Using the Edit Menu

Creating and Editing Keyboard Shortcuts

Creating, Editing, and Deleting Speed-Dial Groups and Entries

Viewing and Editing Settings

Using the View Menu

Changing the Text Size

Changing the Color Scheme

Locking the Window Size and Layout

Choosing the Default Window Layout

Using the Actions Menu

Using Dial Digits

Using the Help Menu

Using the Menu Bar

This chapter contains the following topics:

•Using the File Menu

•Using the Edit Menu

•Using the View Menu

•Using the Actions Menu

•Using Dial Digits

•Using the Help Menu

Using the File Menu

From the File menu, you can go on line/off line, log out, and exit the program. For detailed information on these tasks, see the following sections:

•Logging In and Going On Line

•Going Off Line, Logging Out, and Exiting

Using the Edit Menu

From the Edit menu, you can create your own keyboard shortcuts, add, modify, and delete speed-dial entries/groups, and view/revise settings, which is an optional task. See the following sections:

•Creating and Editing Keyboard Shortcuts

•Creating, Editing, and Deleting Speed-Dial Groups and Entries

•Viewing and Editing Settings

Creating and Editing Keyboard Shortcuts

Cisco CallManager Attendant Console allows you to create or modify keyboard shortcuts to your specifications, which are saved when you exit the attendant console. You can create keyboard shortcuts for all options that are available through the menu bar.

Perform the following procedure to create and modify keyboard shortcuts:

Procedure

Step 1 From the Edit menu, choose Keyboard Shortcuts....

Step 2 From the list in the Commands area of the dialog box, choose the command for which you want to create or edit a keyboard shortcut.

Step 3 In the Key field, enter the keystroke(s) that you will use for the shortcut.

Step 4 Check the CTRL, SHIFT, or ALT check box (or a combination of check boxes).

Step 5 Click Save, Save and Close, or Cancel.

Note Clicking Save allows you to create or edit another keyboard shortcut.

After the dialog box closes, the keyboard shortcut displays next to the menu option. It also displays above the Key field when you choose the command from the Command area of the dialog box.

Creating, Editing, and Deleting Speed-Dial Groups and Entries

For information on creating, editing, and deleting speed-dial groups and entries through the Edit menu, see the "Using the Speed Dial Window" section.

Viewing and Editing Settings

From the Edit menu, you or your system administrator can change the settings that affect your ability to use the Cisco CallManager Attendant Console. These settings allow the attendant console to interact with the attendant console server and the directory, which provides all directory information that is found in the Directory window.

Cisco recommends that you only change these settings if your system administrator tells you to do so.

Perform the following procedure to view and edit settings:

Procedure

Step 1 From the Edit menu, choose Settings....

Step 2 For information on how to configure or change the settings, see the "Starting the Cisco CallManager Attendant Console for the First Time" section.

Using the View Menu

From the View menu, you can change the size of the text that displays in the windows or change the color that displays on the console. See the following sections:

•Changing the Text Size

•Changing the Color Scheme

•Locking the Window Size and Layout

•Choosing the Default Window Layout

Changing the Text Size

Cisco CallManager Attendant Console allows you to change the text size to meet your specifications. You can change the text size that displays in all windows, or you can change the text size that displays in a particular window.

To change the size of the text that displays in the windows, perform the following procedure:

Procedure

Step 1 Depending on your preference, perform one of the following tasks:

•To change the text size that displays in all windows, choose Text Size from the View menu.

•To change the text size that displays in a particular window, right-click in the window and choose Text Size from the context-sensitive menu.

Step 2 Choose one of the following options:

•Largest

•Larger

•Medium

•Smallest

•Smaller

The text size changes in the window(s).

Changing the Color Scheme

Cisco CallManager Attendant Console allows you to change the color scheme of the attendant console to meet your specifications. When you use the attendant console for the first time, the default color scheme, which is blue and white, displays.

To change the color scheme that displays, perform the following procedure:

Procedure

Step 1 From the View menu, choose Color Schemes.

Step 2 Choose one of the following options:

•Default, which is blue and white

•Brown

•Emerald

•Grey

•Contrast, which displays as white upon a light grey background

The color scheme changes on the attendant console.

Locking the Window Size and Layout

You can lock the window size and layout by choosing View > Lock Windows. This action ensures that the window size does not change and the windows display exactly as you want them to display.

Tip To unlock the layout, choose View > Unlock Windows.

Tip You can choose the Default Window Layout option even if you lock the window position; the windows remain locked.

Choosing the Default Window Layout

Cisco CallManager Attendant Console allows you to maximize and minimize all windows that display. When you change the window layout to the default, the Cisco CallManager Attendant Console window may appear to shrink and enclose the three windows, the menu bar, Call Control toolbar, and the status bar.

Note If you minimize a window before you choose the Default Window Layout option, the window maximizes after you make the choice.

If you make any changes to the text size and color scheme before you choose the Default Window Layout option, these changes remain after you make the choice.

To change the window layout to the default, choose Edit > Default Window Layout.

Using the Actions Menu

You perform call-control tasks through the Actions menu. For information on performing call-control tasks by using the Actions menu, see the "Handling Calls" section.

Note The display shows only enabled options that are available for use. If an option is disabled, you cannot use the option.

Using Dial Digits

When an automated voice prompt, such as Cisco IP AutoAttendant, tells you to perform a task by using the Cisco IP Phone or the attendant PC numeric keypad, you must use the Dial Digits keypad to perform the task.

Example: Using the Dial Digits Keypad

If you call another company and an automated voice prompt tells you to "press 1 to dial the extension," you perform one of the various methods to display the keypad, and then enter 1.

Tip You can click the mouse or press keys on the keyboard while using the Dial Digits keypad.

To use the Dial Digits keypad, perform the following procedure:

Procedure

Step 1 To display the Dial Digits keypad, perform one of the following tasks:

a. Choose Actions > Dial Digits.

b. Press Ctrl + S.

Step 2 Perform one of the following tasks when the dial digits keypad displays:

a. If you are sending a call to voice mail, enter the directory number of a user in your directory and then enter the appropriate alphanumeric characters or symbols in the field, depending on the requests from the automated voice prompt.

b. If you dialed an external directory number and receive an automated voice prompt, enter the appropriate alphanumeric characters or symbols in the field, depending on the requests from the automated voice prompt.

Step 3 After you complete the tasks, click Close.

Alternate Method (Shortcut)

If you prefer, you can enter dial digits without using the Dial Digits keypad. When you receive the automated voice prompt, press the appropriate keys on the PC keyboard; then, press Ctrl + S.

Using the Help Menu

Cisco CallManager Attendant Console provides online help and easy access to the latest attendant console plugin for upgrade. If you receive a message upon login that states that you cannot access the server, you must upgrade the attendant console to the version that is available through Cisco CallManager Administration. After you begin the upgrade process through the Help menu, contact your system administrator for information on how to complete the upgrade process.

Perform the following procedure to obtain online help and the version of the console and the server:

Procedure

Step 1 To obtain online help, choose Help > Cisco CallManager Attendant Console Help.

The online help displays.

Step 2 Choose Help > About the Cisco CallManager Attendant Console to perform one of the following tasks:

•Obtain the version of the attendant console and the server that is connected to the attendant console.

After you obtain the versions, click OK.

•Upgrade to the latest version of the attendant console.

When prompted, click Yes to acknowledge that you want to upgrade. Wait for the Cisco CallManager Attendant Console Setup window to load; follow the prompts in the windows to complete the upgrade, or contact your system administrator for information on how to perform this task.

	English, Release 1.3(1)
	Using the Menu Bar
English, Release 1.3(1) Index Preface Getting Started Handling Calls Using the Menu Bar Using the Call Control Window Using the Speed Dial Window Using the Directory Window Using the Parked Calls Window Using the Broadcast Calls Window Troubleshooting	Download this chapter Using the Menu Bar Download the complete book PDF of Entire Book (PDF - 1 MB) Table Of Contents Using the Menu Bar Using the File Menu Using the Edit Menu Creating and Editing Keyboard Shortcuts Creating, Editing, and Deleting Speed-Dial Groups and Entries Viewing and Editing Settings Using the View Menu Changing the Text Size Changing the Color Scheme Locking the Window Size and Layout Choosing the Default Window Layout Using the Actions Menu Using Dial Digits Using the Help Menu Using the Menu Bar This chapter contains the following topics: •Using the File Menu •Using the Edit Menu •Using the View Menu •Using the Actions Menu •Using Dial Digits •Using the Help Menu Using the File Menu From the File menu, you can go on line/off line, log out, and exit the program. For detailed information on these tasks, see the following sections: •Logging In and Going On Line •Going Off Line, Logging Out, and Exiting Using the Edit Menu From the Edit menu, you can create your own keyboard shortcuts, add, modify, and delete speed-dial entries/groups, and view/revise settings, which is an optional task. See the following sections: •Creating and Editing Keyboard Shortcuts •Creating, Editing, and Deleting Speed-Dial Groups and Entries •Viewing and Editing Settings Creating and Editing Keyboard Shortcuts Cisco CallManager Attendant Console allows you to create or modify keyboard shortcuts to your specifications, which are saved when you exit the attendant console. You can create keyboard shortcuts for all options that are available through the menu bar. Perform the following procedure to create and modify keyboard shortcuts: Procedure Step 1 From the Edit menu, choose Keyboard Shortcuts.... Step 2 From the list in the Commands area of the dialog box, choose the command for which you want to create or edit a keyboard shortcut. Step 3 In the Key field, enter the keystroke(s) that you will use for the shortcut. Step 4 Check the CTRL, SHIFT, or ALT check box (or a combination of check boxes). Step 5 Click Save, Save and Close, or Cancel. Note Clicking Save allows you to create or edit another keyboard shortcut. After the dialog box closes, the keyboard shortcut displays next to the menu option. It also displays above the Key field when you choose the command from the Command area of the dialog box. Creating, Editing, and Deleting Speed-Dial Groups and Entries For information on creating, editing, and deleting speed-dial groups and entries through the Edit menu, see the "Using the Speed Dial Window" section. Viewing and Editing Settings From the Edit menu, you or your system administrator can change the settings that affect your ability to use the Cisco CallManager Attendant Console. These settings allow the attendant console to interact with the attendant console server and the directory, which provides all directory information that is found in the Directory window. Cisco recommends that you only change these settings if your system administrator tells you to do so. Perform the following procedure to view and edit settings: Procedure Step 1 From the Edit menu, choose Settings.... Step 2 For information on how to configure or change the settings, see the "Starting the Cisco CallManager Attendant Console for the First Time" section. Using the View Menu From the View menu, you can change the size of the text that displays in the windows or change the color that displays on the console. See the following sections: •Changing the Text Size •Changing the Color Scheme •Locking the Window Size and Layout •Choosing the Default Window Layout Changing the Text Size Cisco CallManager Attendant Console allows you to change the text size to meet your specifications. You can change the text size that displays in all windows, or you can change the text size that displays in a particular window. To change the size of the text that displays in the windows, perform the following procedure: Procedure Step 1 Depending on your preference, perform one of the following tasks: •To change the text size that displays in all windows, choose Text Size from the View menu. •To change the text size that displays in a particular window, right-click in the window and choose Text Size from the context-sensitive menu. Step 2 Choose one of the following options: •Largest •Larger •Medium •Smallest •Smaller The text size changes in the window(s). Changing the Color Scheme Cisco CallManager Attendant Console allows you to change the color scheme of the attendant console to meet your specifications. When you use the attendant console for the first time, the default color scheme, which is blue and white, displays. To change the color scheme that displays, perform the following procedure: Procedure Step 1 From the View menu, choose Color Schemes. Step 2 Choose one of the following options: •Default, which is blue and white •Brown •Emerald •Grey •Contrast, which displays as white upon a light grey background The color scheme changes on the attendant console. Locking the Window Size and Layout You can lock the window size and layout by choosing View > Lock Windows. This action ensures that the window size does not change and the windows display exactly as you want them to display. Tip To unlock the layout, choose View > Unlock Windows. Tip You can choose the Default Window Layout option even if you lock the window position; the windows remain locked. Choosing the Default Window Layout Cisco CallManager Attendant Console allows you to maximize and minimize all windows that display. When you change the window layout to the default, the Cisco CallManager Attendant Console window may appear to shrink and enclose the three windows, the menu bar, Call Control toolbar, and the status bar. Note If you minimize a window before you choose the Default Window Layout option, the window maximizes after you make the choice. If you make any changes to the text size and color scheme before you choose the Default Window Layout option, these changes remain after you make the choice. To change the window layout to the default, choose Edit > Default Window Layout. Using the Actions Menu You perform call-control tasks through the Actions menu. For information on performing call-control tasks by using the Actions menu, see the "Handling Calls" section. Note The display shows only enabled options that are available for use. If an option is disabled, you cannot use the option. Using Dial Digits When an automated voice prompt, such as Cisco IP AutoAttendant, tells you to perform a task by using the Cisco IP Phone or the attendant PC numeric keypad, you must use the Dial Digits keypad to perform the task. Example: Using the Dial Digits Keypad If you call another company and an automated voice prompt tells you to "press 1 to dial the extension," you perform one of the various methods to display the keypad, and then enter 1. Tip You can click the mouse or press keys on the keyboard while using the Dial Digits keypad. To use the Dial Digits keypad, perform the following procedure: Procedure Step 1 To display the Dial Digits keypad, perform one of the following tasks: a. Choose Actions > Dial Digits. b. Press Ctrl + S. Step 2 Perform one of the following tasks when the dial digits keypad displays: a. If you are sending a call to voice mail, enter the directory number of a user in your directory and then enter the appropriate alphanumeric characters or symbols in the field, depending on the requests from the automated voice prompt. b. If you dialed an external directory number and receive an automated voice prompt, enter the appropriate alphanumeric characters or symbols in the field, depending on the requests from the automated voice prompt. Step 3 After you complete the tasks, click Close. Alternate Method (Shortcut) If you prefer, you can enter dial digits without using the Dial Digits keypad. When you receive the automated voice prompt, press the appropriate keys on the PC keyboard; then, press Ctrl + S. Using the Help Menu Cisco CallManager Attendant Console provides online help and easy access to the latest attendant console plugin for upgrade. If you receive a message upon login that states that you cannot access the server, you must upgrade the attendant console to the version that is available through Cisco CallManager Administration. After you begin the upgrade process through the Help menu, contact your system administrator for information on how to complete the upgrade process. Perform the following procedure to obtain online help and the version of the console and the server: Procedure Step 1 To obtain online help, choose Help > Cisco CallManager Attendant Console Help. The online help displays. Step 2 Choose Help > About the Cisco CallManager Attendant Console to perform one of the following tasks: •Obtain the version of the attendant console and the server that is connected to the attendant console. After you obtain the versions, click OK. •Upgrade to the latest version of the attendant console. When prompted, click Yes to acknowledge that you want to upgrade. Wait for the Cisco CallManager Attendant Console Setup window to load; follow the prompts in the windows to complete the upgrade, or contact your system administrator for information on how to perform this task.
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