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Table Of Contents
Using Cisco Unified CallManager Upgrade Utility 4.2(2)
Understanding How the Utility Works
Cisco Product Security Overview
Reporting Security Problems in Cisco Products
Obtaining Technical Assistance
Cisco Technical Support & Documentation Website
Definitions of Service Request Severity
Obtaining Additional Publications and Information
Using Cisco Unified CallManager Upgrade Utility 4.2(2)
The Cisco Unified CallManager Upgrade Utility, a nonintrusive tool, detects the health of the servers in the Cisco Unified CallManager cluster before you perform an upgrade to Cisco Unified CallManager.
This version of Cisco Unified CallManager Upgrade replaces previous versions of Cisco Unified CallManager Upgrade Utility, Release 3.3(5), Release 4.0(2a), Release 4.1(2), Release 4.1(3), and Release 4.2(1). Cisco Unified CallManager Upgrade 4.2(2) adds support for multiple version upgrades. Use Cisco Unified CallManager Upgrade Utility, version 4.2(2) or later, to detect the health of your servers before you upgrade to Cisco CallManager Release 3.3(5), 4.0(2a), 4.1(2), 4.1(3), 4.2(1), and 4.2(2).
CautionThis utility identifies problems that could cause the Cisco Unified CallManager upgrade to fail. This utility does not correct the problem(s); you must perform the corrective action for the problem that the utility identifies.
Cisco strongly recommends that all servers in the cluster pass the validation before you upgrade any servers.
Contents
This document contains the following topics:
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Conventions
Consider the following documentation conventions as you review this upgrade document.
Blue Text—To quickly navigate to a section or URL, click text that appears in blue.
Note
Caution
Timesaver
Related Documentation
Use the following documentation in conjunction with this document. Click the URLs in Table 1 to navigate to the appropriate documentation.
Table 1 Quick Reference for URLs
Operating system documentation and Virtual Network Computing (VNC) documentation
(not readme documentation)
http://www.cisco.com/univercd/cc/td/doc/product/voice/iptel_os/index.htm
Cisco Unified CallManager Compatibility Matrix
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm
Cisco Unified CallManager documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/index.htm
Cisco Unified Communications Applications Backup and Restore documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/backup/index.htm
Service releases and readme documentation
http://www.cisco.com/kobayashi/sw-center/sw-voice.shtml
Note
Related Cisco IP telephony application documentation
http://www.cisco.com/univercd/cc/td/doc/product/voice/index.htm
Before You Begin
Before you run the utility, Cisco strongly recommends that you perform the following tasks.
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Understanding How the Utility Works
Before you perform an upgrade to a Cisco Unified CallManager version, download and run the latest version of Cisco Unified CallManager Upgrade Utility, a nonintrusive tool that detects the health of the servers in the Cisco Unified CallManager cluster without changing the state of the system.
To verify that the server meets the minimum requirement for the Cisco Unified CallManager version to which you are upgrading, refer to the Cisco Unified CallManager Compatibility Matrix. To obtain the most recent version of this document, go to http://www.cisco.com/univercd/cc/td/doc/product/voice/c_callmg/ccmcomp.htm.
Caution
Before you begin the upgrade on the publisher database server, you must run the utility on all servers in the cluster. If any server fails the validation process, investigate and correct the problem(s) before you begin the upgrade on the publisher database server. After you correct the problem(s), run the utility again before you upgrade.
You can run the utility on only one server at a time.
Cisco strongly recommends that you run this utility during a scheduled, maintenance window.
The utility runs the validation modules that display in Table 2. The utility runs some validation modules only on publisher servers, some validation modules only on subscriber servers, and some modules on both publisher and subscriber servers. As soon as the utility identifies a problem with a module, the utility begins checking the next module. After the utility performs the entire validation process, review the validation list in the Summary window for modules that fail the validation or for modules that provide warnings.
Table 2 Validation Checks That the Utility Performs
Backup File Integrity Validation
This check occurs on the publisher database server only.
The Upgrade Utility verifies the following items:
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If the file does not exist after you click Select, an error message displays.
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If you do not want the utility to validate the backup file, click the Skip button; a dialog box prompts you to skip the backup file validation.
If you do not choose a backup file for the utility to validate, the utility assigns a Skipped status to the module.
OS Flag Files Validation
This check occurs on the publisher database and subscriber servers.
The utility verifies that the Stirnw.flg and Stisys.inf files exist.
Database Location Setting Validation
This check occurs on the publisher database and subscriber servers.
The utility performs a check of your Cisco Unified CallManager registry (specifically, dbconnection0) to verify that the registry points to the proper database.
Resource Validation
This check occurs on the publisher database and subscriber servers.
This utility verifies that the system has enough physical memory.
Software Version Validation
This check occurs on the publisher database and subscriber servers.
The utility validates the Cisco-provided operating system/related service releases and SQL Server/related service releases.
For information on minimum software requirements, refer to the Cisco Unified CallManager Compatibility Matrix. To obtain the most recent version of this document, see Table 1.
The Upgrade Utility checks only for software applications that this document lists. If you run other applications in the cluster or other applications on the servers, verify that compatibility exists between Cisco Unified CallManager and the application before you upgrade. Failing to do so may cause applications to not work as expected.
Database Location Setting Validation
This check occurs on the publisher database and subscriber servers.
The utility performs a check of your Cisco Unified CallManager registry (specifically, dbconnection0) to verify that the registry points to the proper database.
DC Directory HealthCheck Validation
This check occurs on the publisher database and subscriber servers.
The utility validates whether Cisco Unified CallManager is integrated with DC Directory. This utility validates the DC Directory connection and the DC Directory configuration containers.
Security Settings Validation
This check occurs on the publisher database and subscriber servers.
The utility validates the following policies and accounts:
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Verify that these policies are set to default.
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Verify that these policies are set to default.
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Verify that the local system accounts for all Administrator accounts are set to Never Expire.
Note
Cisco Unified CallManager Database Replication Validation
This check occurs on the publisher database server.
The publisher database server upgrade requires that all call-processing processes that the server handles fail over to the configured subscriber servers. Database replication must exist prior to the upgrade, so failover occurs.
This utility verifies the database replication status for all subscriber servers in the cluster. This utility validates that the database contains the latest information about the system. Validation results include Running, Idle, Failed, or Succeeded.
Hostname Resolution Validation
This check occurs on the subscriber database server only.
The utility validates that the server hostname resolves to a valid IP address.
Password Validation
This check occurs on the subscriber database server only
The utility performs a check on each subscriber database server to verify that the Administrator password on the subscriber database servers matches the Administrator password on the publisher database server.
Domain Validation
This check occurs on the publisher database and subscriber servers.
The utility verifies that the system is not part of a domain.
Resource Validation
This check occurs on the publisher database and subscriber servers.
This utility verifies that the system has enough physical memory.
Installing the Utility
Caution
Do not use Integrated Lights Out (ILO) or Terminal Services to install or run this utility; Cisco installs Terminal Services, so Cisco Technical Assistance Center (TAC) can perform remote management and configuration tasks.
Perform the following procedure to install the utility:
Procedure
Step 1
Step 2
Step 3
Tip
Step 4
Step 5
Note
The Preparing to Install window displays.
Step 6
The license agreement displays.
Step 7
Step 8
The Ready to Install window displays. Click Install.
Step 9
Running the Utility
Tip
Running this utility takes approximately 1 to 60 (or more) minutes for the publisher database server. The time that it takes on the publisher database server depends on the size of the backup file.
The utility takes approximately 1 to 5 minutes for each subscriber server.To run the utility, perform the following procedure.
Procedure
Step 1
Step 2
Step 3
Step 4
During the validation process, the Cisco Unified CallManager Upgrade Utility Status windows displays. An "x" indicates that the validation failed; a check indicates that the validation succeeded; an arrow indicates the validation task that the utility currently performs.
Step 5
Caution
Step 6
Interpreting the Results
The validation results display in the Upgrade Utility Summary window. At the top of the window, a report summarizes the results for all modules and displays which modules failed, which modules produced warnings, and which modules passed. A link to the folder that contains all log files, including the Upgrade Utility Summary report, displays also.
To identify a problem with the failed validation module, review the following information that displays in the Summary window:
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Click the first link and search for the error or warning; for example, ERR: <message> or WARN: <message>.
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To open the corrective action file, click the second link. Search the corrective action file for the error message that is noted in the log file. Review the description and corrective action.
Caution
Obtaining the Log File
You can obtain the results from the utility in the following directory:
C:\Program Files\Common Files\Cisco\Logs\UPGRADEASST<date> (for example, UPGRADEASST-05-15-2003_13.47.58)
To access the log file, click the Summary file.
Tip
The Summary.html file, which is the Upgrade Utility Summary report, provides the exact same information that displays in the Upgrade Utility Summary window.
Each time that you run the utility, the utility creates a new log folder and new set of log files. The utility does not remove the log files, even if you uninstall the utility. You erase the log files when you reimage the server or manually delete the files.
Obtaining Documentation
Cisco documentation and additional literature are available on Cisco.com. Cisco also provides several ways to obtain technical assistance and other technical resources. These sections explain how to obtain technical information from Cisco Systems.
Cisco.com
You can access the most current Cisco documentation at this URL:
http://www.cisco.com/techsupport
You can access the Cisco website at this URL:
You can access international Cisco websites at this URL:
http://www.cisco.com/public/countries_languages.shtml
Product Documentation DVD
The Product Documentation DVD is a comprehensive library of technical product documentation on a portable medium. The DVD enables you to access multiple versions of installation, configuration, and command guides for Cisco hardware and software products. With the DVD, you have access to the same HTML documentation that is found on the Cisco website without being connected to the Internet. Certain products also have .PDF versions of the documentation available.
The Product Documentation DVD is available as a single unit or as a subscription. Registered Cisco.com users (Cisco direct customers) can order a Product Documentation DVD (product number DOC-DOCDVD= or DOC-DOCDVD=SUB) from Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Ordering Documentation
Registered Cisco.com users may order Cisco documentation at the Product Documentation Store in the Cisco Marketplace at this URL:
http://www.cisco.com/go/marketplace/
Nonregistered Cisco.com users can order technical documentation from 8:00 a.m. to 5:00 p.m. (0800 to 1700) PDT by calling 1 866 463-3487 in the United States and Canada, or elsewhere by calling 011 408 519-5055. You can also order documentation by e-mail at tech-doc-store-mkpl@external.cisco.com or by fax at 1 408 519-5001 in the United States and Canada, or elsewhere at 011 408 519-5001.
Documentation Feedback
You can rate and provide feedback about Cisco technical documents by completing the online feedback form that appears with the technical documents on Cisco.com.
You can submit comments about Cisco documentation by using the response card (if present) behind the front cover of your document or by writing to the following address:
Cisco Systems
Attn: Customer Document Ordering
170 West Tasman Drive
San Jose, CA 95134-9883We appreciate your comments.
Cisco Product Security Overview
Cisco provides a free online Security Vulnerability Policy portal at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
From this site, you will find information about how to:
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A current list of security advisories, security notices, and security responses for Cisco products is available at this URL:
To see security advisories, security notices, and security responses as they are updated in real time, you can subscribe to the Product Security Incident Response Team Really Simple Syndication (PSIRT RSS) feed. Information about how to subscribe to the PSIRT RSS feed is found at this URL:
http://www.cisco.com/en/US/products/products_psirt_rss_feed.html
Reporting Security Problems in Cisco Products
Cisco is committed to delivering secure products. We test our products internally before we release them, and we strive to correct all vulnerabilities quickly. If you think that you have identified a vulnerability in a Cisco product, contact PSIRT:
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An emergency is either a condition in which a system is under active attack or a condition for which a severe and urgent security vulnerability should be reported. All other conditions are considered nonemergencies.
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In an emergency, you can also reach PSIRT by telephone:
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Tip
Never use a revoked or an expired encryption key. The correct public key to use in your correspondence with PSIRT is the one linked in the Contact Summary section of the Security Vulnerability Policy page at this URL:
http://www.cisco.com/en/US/products/products_security_vulnerability_policy.html
The link on this page has the current PGP key ID in use.
If you do not have or use PGP, contact PSIRT at the aforementioned e-mail addresses or phone numbers before sending any sensitive material to find other means of encrypting the data.
Obtaining Technical Assistance
Cisco Technical Support provides 24-hour-a-day award-winning technical assistance. The Cisco Technical Support & Documentation website on Cisco.com features extensive online support resources. In addition, if you have a valid Cisco service contract, Cisco Technical Assistance Center (TAC) engineers provide telephone support. If you do not have a valid Cisco service contract, contact your reseller.
Cisco Technical Support & Documentation Website
The Cisco Technical Support & Documentation website provides online documents and tools for troubleshooting and resolving technical issues with Cisco products and technologies. The website is available 24 hours a day, at this URL:
http://www.cisco.com/techsupport
Access to all tools on the Cisco Technical Support & Documentation website requires a Cisco.com user ID and password. If you have a valid service contract but do not have a user ID or password, you can register at this URL:
http://tools.cisco.com/RPF/register/register.do
Note
Submitting a Service Request
Using the online TAC Service Request Tool is the fastest way to open S3 and S4 service requests. (S3 and S4 service requests are those in which your network is minimally impaired or for which you require product information.) After you describe your situation, the TAC Service Request Tool provides recommended solutions. If your issue is not resolved using the recommended resources, your service request is assigned to a Cisco engineer. The TAC Service Request Tool is located at this URL:
http://www.cisco.com/techsupport/servicerequest
For S1 or S2 service requests, or if you do not have Internet access, contact the Cisco TAC by telephone. (S1 or S2 service requests are those in which your production network is down or severely degraded.) Cisco engineers are assigned immediately to S1 and S2 service requests to help keep your business operations running smoothly.
To open a service request by telephone, use one of the following numbers:
Asia-Pacific: +61 2 8446 7411 (Australia: 1 800 805 227)
EMEA: +32 2 704 55 55
USA: 1 800 553-2447For a complete list of Cisco TAC contacts, go to this URL:
http://www.cisco.com/techsupport/contacts
Definitions of Service Request Severity
To ensure that all service requests are reported in a standard format, Cisco has established severity definitions.
Severity 1 (S1)—An existing network is down, or there is a critical impact to your business operations. You and Cisco will commit all necessary resources around the clock to resolve the situation.
Severity 2 (S2)—Operation of an existing network is severely degraded, or significant aspects of your business operations are negatively affected by inadequate performance of Cisco products. You and Cisco will commit full-time resources during normal business hours to resolve the situation.
Severity 3 (S3)—Operational performance of the network is impaired, while most business operations remain functional. You and Cisco will commit resources during normal business hours to restore service to satisfactory levels.
Severity 4 (S4)—You require information or assistance with Cisco product capabilities, installation, or configuration. There is little or no effect on your business operations.
Obtaining Additional Publications and Information
Information about Cisco products, technologies, and network solutions is available from various online and printed sources.
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http://www.cisco.com/go/marketplace/
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http://www.cisco.com/go/iqmagazine
or view the digital edition at this URL:
http://ciscoiq.texterity.com/ciscoiq/sample/
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http://www.cisco.com/en/US/products/index.html
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http://www.cisco.com/discuss/networking
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http://www.cisco.com/en/US/learning/index.html
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0601R)
Copyright © 2006. Cisco Systems, Inc. All rights reserved.
