Contents

• Preface
• Purpose
• Audience
• Organization
• Related documents
• Conventions
• Obtain documentation and submit service requests
• Cisco product security overview

Preface

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Purpose

This document provides information about upgrading software.

Audience

This Upgrade Guide is intended for administrators who are responsible for upgrading the following software:

• Cisco Unified Communications Manager
• Cisco Unified Communications Manager Business Edition 5000
• IM and Presence Service on Cisco Unified Communications Manager

Organization

The following table shows how this guide is organized:

Chapter	Description
Part 1	"Software upgrades for Unified CM" Provides instructions to upgrade Unified CM to Release 9.x.
Part 2	"Software upgrades for IM and Presence Service" Provides instructions to upgrade the IM and Presence Service to Release 9.x.

Related documents

For further information about related Cisco IP telephony applications and products, refer to the Cisco Unified Communications Manager Documentation Guide for your release at

http:/​/​cisco.com/​en/​US/​products/​sw/​voicesw/​ps556/​products_​documentation_​roadmaps_​list.html

Conventions

This document uses the following conventions:

Convention	Description
boldface font	Commands and keywords are in boldface.
italic font	Arguments for which you supply values are in italics.
[   ]	Elements in square brackets are optional.
{ x | y | z }	Alternative keywords are grouped in braces and separated by vertical bars.
[ x | y | z ]	Optional alternative keywords are grouped in brackets and separated by vertical bars.
string	A nonquoted set of characters. Do not use quotation marks around the string or the string will include the quotation marks.
screen font	Terminal sessions and information the system displays are in screen font.
boldface screen font	Information you must enter is in boldface screen font.
italic screen font	Arguments for which you supply values are in italic screen font.
^	The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.
<   >	Nonprinting characters, such as passwords, are in angle brackets.

Notes use the following conventions:

Note	Means reader take note. Notes contain helpful suggestions or references to material not covered in the publication.

Timesavers use the following conventions:

Timesaver

Means the described action saves time. You can save time by performing the action described in the paragraph.

Tips use the following conventions:

Tip	Means the information contains useful tips.

Cautions use the following conventions:

Caution

Means reader be careful. In this situation, you might do something that could result in equipment damage or loss of data.

Warnings use the following conventions:

Warning

This warning symbol means danger. You are in a situation that could cause bodily injury. Before you work on any equipment, you must be aware of the hazards involved with electrical circuitry and familiar with standard practices for preventing accidents.

Obtain documentation and submit service requests

For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:

http:/​/​www.cisco.com/​en/​US/​docs/​general/​whatsnew/​whatsnew.html

Subscribe to the What’s New in Cisco Product Documentation as an RSS feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service. Cisco currently supports RSS Version 2.0.

Cisco product security overview

This product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.

Further information regarding U.S. export regulations may be found at

http:/​/​www.access.gpo.gov/​bis/​ear/​ear_​data.html