Table Of Contents

CTI Supported Devices

CTI Supported Devices

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Table E-1 provides information about CTI supported devices.

Table legend:

: supported, : not supported, NA: Not Applicable.

Table E-1 CTI Supported Device Matrix 

Device/Phone Model	SCCP	SIP	Comments
Analog Phone			Limitations for this device described in the JTAPI Developers Guide 4.1(3)
Cisco 12 S			End of Software Maintenance Release 2001
Cisco 12 SP			End of Software Maintenance Release 2001
Cisco 30 SP+			End of Software Maintenance Release 2001
Cisco Unified IP Phone 6901			SIP requires firmware 9.1(1)
Cisco Unified IP Phone 6911			SIP requires firmware 9.1(1)
Cisco Unified IP Phone 6921			phoneSetDisplay() interface is not supported. SIP requires firmware 9.1(1)
Cisco Unified IP Phone 6941			phoneSetDisplay() interface is not supported. SIP requires firmware 9.1(1)
Cisco Unified IP Phone 6945			phoneSetDisplay() interface is not supported. SIP requires firmware 9.1(1)
Cisco Unified IP Phone 6961			phoneSetDisplay() interface is not supported. SIP requires firmware 9.1(1)
Cisco Unified IP Phone 7902			End of Software Maintenance Release 2007
Cisco Unified IP Phone 7905			End of Software Maintenance Release 2007
Cisco Unified IP Phone 7906
Cisco Unified IP Phone 7910			End of Software Maintenance Release 2007
Cisco Unified IP Phone 7911
Cisco Unified IP Phone 7912			End of Software Maintenance Release 2007
Cisco Unified IP Phone 7914 Sidecar			End of Software Maintenance Release 2010
Cisco Unified IP Phone 7915 Sidecar
Cisco Unified IP Phone 7916 Sidecar
Cisco Unified IP Phone 7920			End of Software Maintenance Release 2007
Cisco Unified IP Phone 7921
Cisco Unified IP Phone 7925 and 7925-EX
Cisco Unified IP Phone 7931			CTI supported only if rollover is disabled. Starting 7.1 this device is supported when corresponding role is added to user.
Cisco Unified IP Phone 7935			End of Software Maintenance Release 2007
Cisco Unified IP Phone 7936			End of Software Maintenance Release 2011
Cisco Unified IP Phone 7937
Cisco Unified IP Phone 7940			End of Software Maintenance Release 2011
Cisco Unified IP Phone 7941
Cisco Unified IP Phone 7941G-GE			End of Software Maintenance Release 2009
Cisco Unified IP Phone 7942
Cisco Unified IP Phone 7945
Cisco Unified IP Phone 7960			End of Software Maintenance Release 2011
Cisco Unified IP Phone 7961
Cisco Unified IP Phone 7961G-GE			End of Software Maintenance Release 2009
Cisco Unified IP Phone 7962
Cisco Unified IP Phone 7965
Cisco Unified IP Phone 7970			End of Software Maintenance Release 2009
Cisco Unified IP Phone 7971			End of Software Maintenance Release 2009
Cisco Unified IP Phone 7975
Cisco Unified IP Phone 7985			End of Software Maintenance Release 2011
Cisco Unified IP Phone 8941
Cisco Unified IP Phone 8945
Cisco Unified IP Phone 8961			phoneSetDisplay() interface is not supported
Cisco Unified IP Phone 9951			phoneSetDisplay() interface is not supported
Cisco Unified IP Phone 9971			phoneSetDisplay() interface is not supported
Cisco ATA 186			For details on the limitations of this device, see http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/4_1_3/developer/jtdevch1.html#wp1029269
Cisco Cius			CTI support added in 8.5(1). phoneSetDisplay() interface is not supported. XSI interface is not supported. Silent Monitoring/Recording is not supported.
Cisco IP Communicator			CTI support added in 7.1(2).
Cisco Jabber for Windows - Softphone Mode			CTI support added in 9.0(1).
Cisco Jabber for Windows - Extend & Connect Mode	NA	NA	CTI support added in 9.0(1). Requires Jabber for Windows 9.1.
Cisco Jabber for Windows - Remote Desktop Control Mode	NA	NA	Refer to the device model under remote control to determine CTI support. Click-to-answer requires device speakerphone support.
Cisco Jabber for Mac - Softphone Mode			CTI support added in 8.6(1).
Cisco Jabber for Mac - Remote Desktop Control Mode	NA	NA	Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support.
Cisco Unified Personal Communicator - Softphone Mode			CTI support added in 8.5(1)
Cisco Unified Personal Communicator - Remote Desktop Control Mode	NA	NA	Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support.
Cisco Unified Communications Integration for Microsoft Office Communicator/Lync - Remote Desktop Control Mode	NA	NA	Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support.
Cisco Unified Communications for RTX (CUCRTX) - Remote Desktop Control Mode	NA	NA	Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support.
Cisco Web Communicator for Quad - Remote Desktop Control Mode	NA	NA	Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support.
Cisco Unified Communications Integration for WebEx Connect - Remote Desktop Control Mode	NA	NA	Refer to the device model under remote control to determine CTI support. Click-to-Answer requires device speakerphone support.
Cisco VGC Phone
VG248			For details on the limitations of this device, see http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/jtapi_dev/4_1_3/developer/jtdevch1.html#wp1029269
CTI Port	NA	NA	CTI supported virtual device
CTI Route Point	NA	NA	CTI supported virtual device
CTI Route Point (Pilot)	NA	NA	CTI supported virtual device