Table Of Contents

Message Sequence Charts

Abbreviations

Manual Outbound Call

Blind Transfer

Redirect Set Original Called (TxToVM)

Shared Lines

Initiate a New Call Manually

Presentation Indication

Make a Call Through Translation Pattern

Blind Transfer Through Translation Pattern

Forced Authorization and Client Matter Code Scenarios

Manual Call to a Destination that Requires a FAC

Manual Call to a Destination that Requires both FAC and CMC

lineMakeCall to a Destination that Requires a FAC

lineMakeCall to a Destination that Requires Both FAC and CMC

Timeout Waiting for FAC or Invalid FAC entered

Refer / Replaces Scenarios

In-Dialog Refer - Referrer in Cisco Unified Communications Manager Cluster

In-Dialog Refer Where ReferToTarget Redirects the Call in Offering State

In-Dialog Refer Where Refer Fails / Refer to Target is Busy

Out-of-Dialog Refer

Invite with Replace for Confirmed Dialog

Refer with Replace for All in Cluster

Refer with Replace for All in Cluster, Replace Dialog Belongs to Another Station

3XX

SRTP

Media Terminate by Application (open secure CTI port or RP)

Media Terminate by TSP Wave Driver (open secure CTI port)

Intercom

Application Invoking Speeddial

Agent Invokes Talkback

Change the SpeedDial

Secure Conferencing

Conference with all parties as Secure

Hold/Resume in Secure Conference

Monitoring & Recording

Monitoring a Call

Automatic Recording

Application-Controlled Recording

Conference Enhancements

Non-Controller Adding Partys to Conferences

Chaining Two Ad-Hoc Conferences using Join

Calling Party IP Address

Basic Call

Consultation Transfer

Consultation Conference

Redirect

Click to Conference

Drop Party Using Click To Conference

Drop Entire Conference Using Click to Conference Feature

Calling Party Normalization

Incoming Call from PSTN To End Point

Incoming call from National PSTN to CTI-Observed End Point

Incoming Call from International PSTN to CTI-Observed End Point

Outgoing Call from CTI-Observed End Point to PSTN Number

Outgoing Call from CTI-Observed End Point to National PSTN Number

Outgoing Call from CTI-Observed End Point to International PSTN Number

Do Not Disturb-Reject

Application Enables DND-R on a Phone

Normal Feature Priority

Feature Priority - Emergency

Join Across Lines

Message Sequence Charts

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This appendix contains message sequences or call scenarios and illustrates a subset of these scenarios supported by the Cisco Unified TSP. The event order is not guaranteed in all cases and can vary depending on the scenario and the event.

This appendix contains the following sections:

•Abbreviations

•Manual Outbound Call

•Blind Transfer

•Redirect Set Original Called (TxToVM)

•Shared Lines

•Presentation Indication

•Forced Authorization and Client Matter Code Scenarios

•Refer / Replaces Scenarios

•3XX

•SRTP

•Intercom

•Secure Conferencing

•Monitoring & Recording

•Conference Enhancements

•Calling Party IP Address

•Click to Conference

•Calling Party Normalization

•Do Not Disturb-Reject

•Join Across Lines

Abbreviations

The following is a list of abbreviations used in the CTI events shown in each scenario.

•NP—Not Present

•LR—LastRedirectingParty

•CH—CtiCallHandle

•GCH—CtiGlobalCallHandle

•RIU—RemoteInUse flag

•DH—DeviceHandle

Manual Outbound Call

Party A is idle.

Action	CTI Messages	TAPI Messages	TAPI Structures
1. Party A goes offhook	NewCallEven CH=C1, GCH=G1, Calling=A, Called=NP, OrigCalled=NP, LR=NP, State=Dialtone, Origin=OutBound, Reason=Direct	LINE_APPNEWCALL hDevice=A dwCallbackInstance=0 dwParam1=0 dwParam2=hCall-1 dwParam3=OWNER	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Dialtone, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DIALTONE dwParam2=UNAVAIL dwParam3=0	No change
2. Party A dials Party B	CallStateChangedEvent, CH=C1, State=Dialing, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DIALING dwParam2=0 dwParam3=0	No change
3. Party B accepts call	CallStateChangedEvent, CH=C1, State=Proceeding, Cause=CauseNoError, Reason=Direct, Calling=A, Called=B, OrigCalled=B, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=PROCEEDING dwParam2=0 dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CALLEDID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Ringback, Cause=CauseNoError, Reason=Direct, Calling=A, Called=B, OrigCalled=B, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=RINGBACK dwParam2=0 dwParam3=0	No change
4. Party B answers call	CallStateChangedEvent, CH=C1, State=Connected, Cause=CauseNoError, Reason=Direct, Calling=A, Called=B, OrigCalled=B, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CONNECTED dwParam2=ACTIVE dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CONNECTEDID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=B dwRedirectionID=NP dwRedirectionID=NP
	CallStartReceptionEvent, DH=A, CH=C1	LINE_DEVSPECIFIC1 hDevice=hCall-1 dwCallBackInstance=0 dwParam1=StartReception dwParam2=IP Address dwParam3=Port	No change
	CallStartTransmissionEvent, DH=A, CH=C1	LINE_DEVSPECIFIC2 hDevice=hCall-1 dwCallBackInstance=0 dwParam1=StartTransmission dwParam2=IP Address dwParam3=Port	No change

1 LINE_DEVSPECIFIC events are sent only if the application has requested them using lineDevSpecific() 2 LINE_DEVSPECIFIC events are sent only if the application has requested them using lineDevSpecific()

Blind Transfer

A calls B. B answers. A and B are connected.

Action	CTI Messages	TAPI Messages	TAPI Structures
Party B does a lineBlindTranfser() to blind transfer call from party A to party C	Party A
	CallPartyInfoChangedEvent, CH=C1, CallingChanged=False, Calling=A, CalledChanged=True, Called=C, OriginalCalled=B, LR=B, Cause=BlindTransfer	LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CONNECTEDID, REDIRECTINGID, REDIRECTIONID	TSPI LINECALLINFO dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=NULL dwRedirectingID=NP dwRedirectionID=NP
	Party B
	CallStateChangedEvent, CH=C2, State=Idle, Reason=Direct, Calling=A, Called=B, OriginalCalled=B, LR=NULL	TSPI: LINE_CALLSTATE |hDevice=hCall-1 dwCallbackInstance=0 dwParam1=IDLE dwParam2=0 dwParam3=0	TSPI LINECALLINFO dwOrigin=INTERNAL dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=NULL dwRedirectingID=NULL dwRedirectionID=NULL
	Party C
	NewCallEvent, CH=C3, origin=Internal_Inbound, Reason=BlindTransfer, Calling=A, Called=C, OriginalCalled=B, LR=B	TSPI: LINE_APPNEWCALL hDevice=C dwCallbackInstance=0 dwParam1=0 dwParam2=hCall-1 dwParam3=OWNER	TSPI LINECALLINFO dwOrigin=INTERNAL dwReason=TRANSFER dwCallerID=A dwCalledID=C dwConnectedID=NULL dwRedirectingID=B dwRedirectionID=C
Party C is offering	Party A
	CallStateChangeEvent, CH=C1, State=Ringback, Reason=Direct, Calling=A, Called=C, OriginalCalled=B, LR=B	TSPI: LINE_CALLSTATE, hDevice=hCall-1, dwCallbackInstance=0, dwParam1= RINGBACK dwParam2=0 dwParam3=0	TSPI LINECALLINFO dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=NULL dwRedirectingID=B dwRedirectionID=C
	Party C
	CallStateChangedEvent, CH=C3, State=Offering, Reason=BlindTransfer, Calling=A, Called=C, OriginalCalled=B, LR=B	TSPI: LINE_CALLSTATE, hDevice=hCall-1, dwCallbackInstance=0, dwParam1= OFFERING dwParam2=0 dwParam3=0	TSPI LINECALLINFO dwOrigin=INTERNAL dwCallerID=A dwCalledID=C dwConnectedID=NULL dwRedirectingID=B dwRedirectionID=C

Redirect Set Original Called (TxToVM)

A calls B. B answers. A and B are connected.

Action	CTI Messages	TAPI Messages	TAPI Structures
Party B does lineDevSpecific for REDIRECT_SET_ORIG_CALLED with DestDN = C's VMP and SetOrigCalled = C.	Party A
	CallPartyInfoChangedEvent, CH=C1, CallingChanged=False, Calling=A, CalledChanged=True, Called=C, OriginalCalled=NULL, LR=NULL, Cause=Redirect	LINE_CALLINFO, hDevice=hCall-1, dwCallbackInstance=0, dwParam1=CONNECTEDID, REDIRECTINGID, REDIRECTIONID	TSPI LINECALLINFO dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=C dwConnectedID=NULL dwRedirectingID=NP dwRedirectionID=NP
	Party B
	CallStateChangedEvent, CH=C2, State=Idle, reason=DIRECT, Calling=A, Called=B, OriginalCalled=B, LR=NULL	TSPI: LINE_CALLSTATE, hDevice=hCall-1, dwCallbackInstance=0, dwParam1=IDLE dwParam2=0 dwParam3=0	TSPI LINECALLINFO dwOrigin=INTERNAL dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=NULL dwRedirectingID=NULL dwRedirectionID=NULL
	Party C's VMP
	NewCallEvent, CH=C3, origin=Internal_Inbound, reason=Redirect, Calling=A, Called=C, OriginalCalled=C, LR=B	TSPI: LINE_APPNEWCALL hDevice=C dwCallbackInstance=0 dwParam1=0 dwParam2=hCall-1 dwParam3=OWNER	TSPI LINECALLINFO dwOrigin=INTERNAL dwReason=REDIRECT dwCallerID=A dwCalledID=C dwConnectedID=NULL dwRedirectingID=B dwRedirectionID=C's VMP
Party C is offering	Party A
	CallStateChangeEvent, CH=C1, State=Ringback, Reason=Direct, Calling=A, Called=C, OriginalCalled=C, LR=B	TSPI: LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1= RINGBACK dwParam2=0 dwParam3=0	TSPI LINECALLINFO dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=NULL dwRedirectingID=B dwRedirectionID=C's VMP
	Party C
	CallStateChangedEvent, CH=C3, State=Offering, Reason=Redirect, Calling=A, Called=C, OriginalCalled=C, LR=B	TSPI: LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1= OFFERING dwParam2=0 dwParam3=0	TSPI LINECALLINFO dwOrigin=INTERNAL dwCallerID=A dwCalledID=C dwConnectedID=NULL dwRedirectingID=B dwRedirectionID=C

Shared Lines

Initiate a New Call Manually

Party A and Party A' are shared line appearances.

Party A and Party A' are idle.

Action	CTI Messages	TAPI Messages	TAPI Structures
1. Party A goes offhook	NewCallEvent, CH=C1, GCH=G1, Calling=A, Called=NP, OrigCalled=NP, LR=NP, State=Dialtone, Origin=OutBound, Reason=Direct, RIU=false	LINE_APPNEWCALL hDevice=A dwCallbackInstance=0 dwParam1=0 dwParam2=hCall-1 dwParam3=OWNER	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Dialtone, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP, RIU=false	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DIALTONE dwParam2=UNAVAIL dwParam3=0	No change
	Party A'
	NewCallEvent, CH=C1, GCH=G1, Calling=A', Called=NP, OrigCalled=NP, LR=NP, S tate=Dialtone, Origin=OutBound, Reason=Direct, RIU=true	LINE_APPNEWCALL hDevice=A' dwCallbackInstance=0 dwParam1=0 dwParam2=hCall-2 dwParam3=OWNER	LINECALLINFO (hCall-2) hLine=A' dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A' dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Dialtone, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP, RIU=true	LINE_CALLSTATE hDevice=hCall-2 dwCallbackInstance=0 dwParam1=CONNECTED dwParam2=INACTIVE dwParam3=0	No change
2. Party A dials Party B	Party A
	CallStateChangedEvent, CH=C1, State=Dialing, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP, RIU=false	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DIALING dwParam2=0 dwParam3=0	No change
	Party A'
	None	None	None
3. Party B accepts call	Party A
	CallPartyInfoChangedEvent, CH=C1, CallingChanged=False, Calling=A, CalledChanged=true, Called=B, Reason=Direct, RIU=false	Ignored	No change
	CallStateChangedEvent, CH=C1, State=Proceeding, Cause=CauseNoError, Reason=Direct, Calling=A, Called=B, OrigCalled=B, LR=NP, RIU=false	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=PROCEEDING dwParam2=0 dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1= CALLERID, CALLEDID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Ringback, Cause=CauseNoError, Reason=Direct, Calling=A, Called=B, OrigCalled=B, LR=NP, RIU=false	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=RINGBACK dwParam2=0 dwParam3=0	No change
3. Party B accepts call (continued)	Party A'
	CallPartyInfoChangedEvent, CH=C1, CallingChanged=False, Calling=A', CalledChanged=true, Called=B, Reason=Direct, RIU=true	Ignored	No change
	CallStateChangedEvent, CH=C1, State=Proceeding, Cause=CauseNoError, Reason=Direct, Calling=A', Called=B, OrigCalled=B, LR=NP, RIU=true	LINE_CALLSTATE hDevice=hCall-2 dwCallbackInstance=0 dwParam1=CONNECTED dwParam2=INACTIVE dwParam3=0 LINE_CALLINFO hDevice=hCall-2 dwCallbackInstance=0 dwParam1= CALLERID, CALLEDID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-2) hLine=A' dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A' dwCalledID=B dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Ringback, Cause=CauseNoError, Reason=Direct, Calling=A', Called=B, OrigCalled=B, LR=NP, RIU=true	LINE_CALLSTATE hDevice=hCall-2 dwCallbackInstance=0 dwParam1=CONNECTED dwParam2=INACTIVE dwParam3=0	No change
4. Party B answers call	Party A
	CallStateChangedEvent, CH=C1, State=Connected, Cause=CauseNoError, Reason=Direct, Calling=A, Called=B, OrigCalled=B, LR=NP, RIU=false	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CONNECTED dwParam2=ACTIVE dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CONNECTEDID dwParam2=0, dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=B dwRedirectionID=NP dwRedirectionID=NP
	Party A'
	CallStateChangedEvent, CH=C1, State=Connected, Cause=CauseNoError, Reason=Direct, Calling=A', Called=B, OrigCalled=B, LR=NP, RIU=true	LINE_CALLSTATE hDevice=hCall-2 dwCallbackInstance=0 dwParam1=CONNECTED dwParam2=INACTIVE dwParam3=0 LINE_CALLINFO hDevice=hCall-2 dwCallbackInstance=0 dwParam1=CONNECTEDID dwParam2=0, dwParam3=0	LINECALLINFO (hCall-2) hLine=A' dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A' dwCalledID=B dwConnectedID=B dwRedirectionID=NP dwRedirectionID=NP

Presentation Indication

Make a Call Through Translation Pattern

In the Translation pattern admin pages, both the callerID/Name and ConnectedID/Name are set to "Restricted".

Action	CTI Messages	TAPI Messages	TAPI Structures
Party A goes offhook	NewCallEvent, CH=C1, GCH=G1, Calling=A, Called=NP, OrigCalled=NP, LR=NP, State=Dialtone, Origin=OutBound, Reason=Direct	LINE_APPNEWCALL hDevice=A dwCallbackInstance=0 dwParam1=0 dwParam2=hCall-1 dwParam3=OWNER	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Dialtone, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DIALTONE dwParam2=UNAVAIL dwParam3=0	No change
Party A dials Party B through Translation pattern	CallStateChangedEvent, CH=C1, State=Dialing, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DIALING dwParam2=0 dwParam3=0	No change
Party B accepts the call	CallStateChangedEvent, CH=C1, State=Proceeding, Cause=CauseNoError, Reason=Direct, Calling=A, CallingPartyPI=Allowed, Called=B, CalledPartyPI= Restricted, OrigCalled=B, OrigCalledPI=restricted, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1= PROCEEDING dwParam2=0 dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CALLEDID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCallerIDName=A's Name dwCalledID=B dwCalledIDName=B's name dwConnectedID=NP dwConnectedIDName=NP dwRedirectionID=NP dwRedirectionIDName=NP dwRedirectionID=NP dwRedirectionIDName=NP
Party B accepts the call (continued)	CallStateChangedEvent, CH=C1, State=Ringback, Cause=CauseNoError, Reason=Direct, Calling=A, CallingPI = Allowed, Called=B, CalledPI = Restricted, OrigCalled=B, OrigCalledPI = Restricted, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=RINGBACK dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedIDFlags = LINECALLPARTYID_ BLOCKED dwConnectedID=NP dwRedirectionID=NP dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID=NP
Party B answers the call	CallStateChangedEvent, CH=C1, State=Connected, Cause=CauseNoError, Reason=Direct, Calling=A, CallingPI = Allowed, Called=B, CalledPI = Restricted, OrigCalled=B, OrigCalledPI = Restricted, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CONNECTED dwParam2=ACTIVE dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CONNECTEDID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCallerIDName=A's Name dwCalledID=B dwCalledIDName=B's Name dwConnectedID=A, dwConnectedIDName= A's Name, dwRedirectingID=NP dwRedirectingIDName=NP dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID=NP dwRedirectionIDName=NP
	CallStartReceptionEvent, DH=A, CH=C1	LINE_DEVSPECIFIC1 hDevice=hCall-1 dwCallBackInstance=0 dwParam1= StartReception dwParam2=IP Address dwParam3=Port	No change
	CallStartTransmissionEvent, DH=A, CH=C1	LINE_DEVSPECIFIC1 hDevice=hCall-1 dwCallBackInstance=0 dwParam1= StartTransmission dwParam2=IP Address dwParam3=Port	No change

1 LINE_DEVSPECIFIC events are only sent if the application has requested for them using lineDevSpecific().

Blind Transfer Through Translation Pattern

A calls via translation pattern B.

B answers.

A and B are connected.

Action	CTI Messages	TAPI Messages	TAPI Structures
Party B does a lineBlindTranfser() to blind transfer call from party A to party C via translation pattern	Party A
	CallPartyInfoChangedEvent, CH=C1, CallingChanged=False, Calling=A, CallingPartyPI=Restricted, CalledChanged=True, Called=C, CalledPartyPI=Restricted, OriginalCalled=NULL, OriginalCalledPI=Restricted, LR=NULL, Cause=BlindTransfer	LINE_CALLINFO, hDevice=hCall-1, dwCallbackInstance=0, dwParam1=CONNECTEDID, REDIRECTINGID, REDIRECTIONID	TSPI LINECALLINFO dwOrigin=OUTBOUND dwReason=DIRECT dwCallerIDFlags = LINECALLPARTYID_ BLOCKED dwCallerID=NP dwCallerIDName=NP dwCalledID=B dwCalledIDName=B's name dwConnectedIDFlags = LINECALLPARTYID_ BLOCKED dwConnectedID=NP dwConnectedIDName=NP dwRedirectingID=B dwRedirectingIDName= B's name dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID=NP dwRedirectionIDName=NP
	Party B
	CallStateChangedEvent, CH=C2, State=Idle, Reason=Direct, Calling=A, CallingPartyPI=Restricted, Called=B, CalledPartyPI=Restricted, OriginalCalled=B, OrigCalledPartyPI=Restricted, LR=NULL	TSPI: LINE_CALLSTATE, hDevice=hCall-1, dwCallbackInstance=0, dwParam1=IDLE dwParam2=0 dwParam3=0	TSPI LINECALLINFO dwOrigin=INTERNAL dwReason=DIRECT dwCallerIDFlags = LINECALLPARTYID_ BLOCKED dwCallerID=NP dwCallerIDName=NP dwCalledID=B dwCalledIDName=B's name dwConnectedIDFlags = LINECALLPARTYID_ BLOCKED dwConnectedID=NP dwConnectedIDName=NP dwRedirectingID=B dwRedirectingIDName= B's name dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID=NP dwRedirectionIDName=NP
Party B does a lineBlindTranfser() to blind transfer call from party A to party C via translation pattern (continued)	Party C
	NewCallEvent, CH=C3, origin=Internal_Inbound, Reason=BlindTransfer, Calling=A, CallingPartyPI=Restricted, Called=C, CalledPartyPI=Restricted, OriginalCalled=B, OrigCalledPartyPI=Restricted, LR=B, LastRedirectingPartyPI= Restricted	TSPI: LINE_APPNEWCALL hDevice=C dwCallbackInstance=0 dwParam1=0 dwParam2=hCall-1 dwParam3=OWNER	TSPI LINECALLINFO dwOrigin=INTERNAL dwReason=TRANSFER dwCallerIDFlags = LINECALLPARTYID_ BLOCKED dwCallerID=NP dwCallerIDName=NP dwCalledID=NP dwCalledIDName=NP dwConnectedIDFlags = LINECALLPARTYID_ BLOCKED dwConnectedID=NP dwConnectedIDName=NP dwRedirectingID=B dwRedirectingIDName= B's name dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID=NP dwRedirectionIDName=NP
Party C is offering	Party A
	CallStateChangeEvent, CH=C1, State=Ringback, Reason=Direct, Calling=A, CallingPartyPI=Restricted, Called=C, CalledPartyPI=Restricted, OriginalCalled=B, OrigCalledPartyPI=Restricted, LR=B, LastRedirectingPartyPI= Restricted	TSPI: LINE_CALLSTATE, hDevice=hCall-1, dwCallbackInstance=0, dwParam1= RINGBACK dwParam2=0 dwParam3=0	TSPI LINECALLINFO dwOrigin=OUTBOUND dwReason=DIRECT dwCallerIDFlags = LINECALLPARTYID_ BLOCKED dwCallerID=NP dwCallerIDName=NP dwCalledID=B dwCalledIDName=B's name dwConnectedIDFlags = LINECALLPARTYID_ BLOCKED dwConnectedID=NP dwConnectedIDName=NP dwRedirectingID=B dwRedirectingIDName= B's name dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID=NP dwRedirectionIDName=NP
Party C is offering (continued)	Party C
	CallStateChangedEvent, CH=C3, State=Offering, Reason=BlindTransfer, Calling=A, CallingPartyPI=Restricted, Called=C, CalledPartyPI=Restricted, OriginalCalled=B, OrigCalledPartyPI=Restricted, LR=B, LastRedirectingPartyPI= Restricted	TSPI: LINE_CALLSTATE, hDevice=hCall-1, dwCallbackInstance=0, dwParam1= OFFERING dwParam2=0 dwParam3=0	TSPI LINECALLINFO dwOrigin=INTERNAL dwCallerIDFlags = LINECALLPARTYID_ BLOCKED dwCallerID=NP dwCallerIDName=NP dwCalledID=NP dwCalledIDName=NP dwConnectedIDFlags = LINECALLPARTYID_ BLOCKED dwConnectedID=NP dwConnectedIDName=NP dwRedirectingID=B dwRedirectingIDName= B's name dwRedirectionIDFlags = LINECALLPARTYID_ BLOCKED dwRedirectionID=NP dwRedirectionIDName=NP

Forced Authorization and Client Matter Code Scenarios

Manual Call to a Destination that Requires a FAC

Preconditions

Party A is Idle. Party B requires an FAC.

Note that the scenario is similar if Party B requires a CMC instead of an FAC.

Actions	CTI Message	TAPI Messages	TAPI Structures
Party A goes offhook	NewCallEvent, CH=C1, GCH=G1, Calling=A, Called=NP, OrigCalled=NP, LR=NP, State=Dialtone, Origin=OutBound, Reason=Direct	LINE_APPNEWCALL hDevice=A dwCallbackInstance=0 dwParam1=0 dwParam2=hCall-1 dwParam3=OWNER	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Dialtone, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DIALTONE dwParam2=UNAVAIL dwParam3=0	No change
Party A dials Party B	CallStateChangedEvent, CH=C1, State=Dialing, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DIALING dwParam2=0 dwParam3=0	No change
	CallToneChangedEvent, CH=C1, Tone=ZipZip, Feature=FACCMC, FACRequired=True, CMCRequired=False	LINE_DEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1=SLDSMT_CALL_TONE_CHANGED dwParam2=CTONE_ZIPZIP dwParam3= CZIPZIP_FACREQUIRED	No change
Party A dials the FAC and Party B accepts the call	CallStateChangedEvent, CH=C1, State=Proceeding, Cause=CauseNoError, Reason=Direct, Calling=A, Called=B, OrigCalled=B, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=PROCEEDING dwParam2=0 dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CALLEDID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Ringback, Cause=CauseNoError, Reason=Direct, Calling=A, Called=B, OrigCalled=B, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=RINGBACK dwParam2=0 dwParam3=0	No change

Manual Call to a Destination that Requires both FAC and CMC

Preconditions

Party A is Idle. Party B requires an FAC and a CMC.

Actions	CTI Message	TAPI Messages	TAPI Structures
Party A goes offhook	NewCallEvent, CH=C1, GCH=G1, Calling=A, Called=NP, OrigCalled=NP, LR=NP, State=Dialtone, Origin=OutBound, Reason=Direct	LINE_APPNEWCALL hDevice=A dwCallbackInstance=0 dwParam1=0 dwParam2=hCall-1 dwParam3=OWNER	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Dialtone, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DIALTONE dwParam2=UNAVAIL dwParam3=0	No change
Party A dials Party B	CallStateChangedEvent, CH=C1, State=Dialing, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DIALING dwParam2=0 dwParam3=0	No change
	CallToneChangedEvent, CH=C1, Tone=ZipZip, Feature=FACCMC, FACRequired=True, CMCRequired=True	LINE_DEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1=SLDSMT_CALL_TONE_CHANGED dwParam2=CTONE_ZIPZIP dwParam3= CZIPZIP_FACREQUIRED, CZIPZIP_CMCREQUIRED	No change
Party A dials the FAC.	CallToneChangedEvent, CH=C1, Tone=ZipZip, Feature=FACCMC, FACRequired=False, CMCRequired=True	LINE_DEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1=SLDSMT_CALL_TONE_CHANGED dwParam2=CTONE_ZIPZIP dwParam3= CZIPZIP_CMCREQUIRED	No change
Party A dials the CMC and Party B accepts the call.	CallStateChangedEvent, CH=C1, State=Proceeding, Cause=CauseNoError, Reason=Direct, Calling=A, Called=B, OrigCalled=B, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=PROCEEDING dwParam2=0 dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CALLEDID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Ringback, Cause=CauseNoError, Reason=Direct, Calling=A, Called=B, OrigCalled=B, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=RINGBACK dwParam2=0 dwParam3=0	No change

lineMakeCall to a Destination that Requires a FAC

Preconditions

Party A is Idle. Party B requires an FAC. Note that the scenario is similar if Party requires a CMC instead of an FAC

Actions	CTI Message	TAPI Messages	TAPI Structures
Party A does a lineMakeCall() to Party B	NewCallEvent, CH=C1, GCH=G1, Calling=A, Called=NP, OrigCalled=NP, LR=NP, State=Dialtone, Origin=OutBound, Reason=Direct	LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=ORIGIN dwParam2=0 dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1= REASON, CALLERID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Dialing, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DIALING dwParam2=0 dwParam3=0	No change
Party A does a lineMakeCall() to Party B (continued)	CallToneChangedEvent, CH=C1, Tone=ZipZip, Feature=FACCMC, FACRequired=True, CMCRequired=False	LINE_DEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1=SLDSMT_CALL_TONE_CHANGED dwParam2=CTONE_ZIPZIP dwParam3= CZIPZIP_FACREQUIRED	No change
Party A does a lineDial() with the FAC in the dial string and Party B accepts the call	NewCallEvent, CH=C1, GCH=G1, Calling=A, Called=NP, OrigCalled=NP, LR=NP, State=Dialtone, Origin=OutBound, Reason=Direct	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=PROCEEDING dwParam2=0 dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CALLEDID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Ringback, Cause=CauseNoError, Reason=Direct, Calling=A, Called=B, OrigCalled=B, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=RINGBACK dwParam2=0 dwParam3=0	No change

lineMakeCall to a Destination that Requires Both FAC and CMC

Party A is Idle. Party B requires both a FAC and a CMC.

Actions	CTI Message	TAPI Messages	TAPI Structures
Party A does a lineMakeCall() to Party B	NewCallEvent, CH=C1, GCH=G1, Calling=A, Called=NP, OrigCalled=NP, LR=NP, State=Dialtone, Origin=OutBound, Reason=Direct	LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=ORIGIN dwParam2=0 dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1= REASON, CALLERID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
Party A does a lineMakeCall() to Party B (continued)	CallStateChangedEvent, CH=C1, State=Dialing, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DIALING dwParam2=0 dwParam3=0	No change
	CallToneChangedEvent, CH=C1, Tone=ZipZip, Feature=FACCMC, FACRequired=True, CMCRequired=True	LINE_DEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1=SLDSMT_CALL_TONE_CHANGED dwParam2=CTONE_ZIPZIP dwParam3= CZIPZIP_FACREQUIRED, CZIPZIP_CMCREQUIRED	No change
Party A does a lineDial() with the FAC in the dial string	CallToneChangedEvent, CH=C1, Tone=ZipZip, Feature=FACCMC, FACRequired=False, CMCRequired=True	LINE_DEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1=SLDSMT_CALL_TONE_CHANGED dwParam2=CTONE_ZIPZIP dwParam3= CZIPZIP_CMCREQUIRED	No change
Party A does a lineDial() with the CMC in the dial string and Party B accepts the call.	CallStateChangedEvent, CH=C1, State=Proceeding, Cause=CauseNoError, Reason=Direct, Calling=A, Called=B, OrigCalled=B, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=PROCEEDING dwParam2=0 dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CALLEDID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Ringback, Cause=CauseNoError, Reason=Direct, Calling=A, Called=B, OrigCalled=B, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=RINGBACK dwParam2=0 dwParam3=0	No change

Timeout Waiting for FAC or Invalid FAC entered

Party A is Idle. Party B requires a FAC.

Note that the scenario is similar if Party B required a CMC instead of a FAC.

Actions	CTI Message	TAPI Messages	TAPI Structures
Party A does a lineMakeCall() to Party B.	NewCallEvent, CH=C1, GCH=G1, Calling=A, Called=NP, OrigCalled=NP, LR=NP, State=Dialtone, Origin=OutBound, Reason=Direct	LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=ORIGIN dwParam2=0 dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1= REASON, CALLERID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP
	CallStateChangedEvent, CH=C1, State=Dialing, Cause=CauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DIALING dwParam2=0 dwParam3=0	No change
	CallToneChangedEvent, CH=C1, Tone=ZipZip, Feature=FACCMC, FACRequired=True, CMCRequired=False	LINE_DEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1=SLDSMT_CALL_TONE_CHANGED dwParam2=CTONE_ZIPZIP dwParam3= CZIPZIP_FACREQUIRED	No change
T302 timer times out waiting for digits or Party A does a lineDial() with an invalid FAC.	CallStateChangedEvent, CH=C1, State=Disconnected, Cause= CtiNoRouteToDDestination, Reason=FACCMC, Calling=A, Called=NP, OrigCalled=NP, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=DISCONNECTED dwParam2=DISCONNECT MODE_FACCMC1 dwParam3=0	No change
	CallStateChangedEvent, CH=C1, State=Idle, Cause=CtiCauseNoError, Reason=Direct, Calling=A, Called=NP, OrigCalled=NP, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=IDLE dwParam2=0 dwParam3=0	No change

1 dwParam2 will on be set to DISCONNECTMODE_FACCMC if the extension version on the line has been set to at least 0x00050000. Otherwise, dwParam2 will be set to DISCONNECTMODE_UNAVAIL.

Refer / Replaces Scenarios

In-Dialog Refer - Referrer in Cisco Unified Communications Manager Cluster

Actions	CallState/CallInfo @Referrer (A)	CallState/CallInfo @Referree (B)	CallState/CallInfo @Refer-to-Target (C)
Referrer (A), Referee (B,) and Refer-to-Target (C) are present in Cisco Unified Communications Manager cluster and CTI is monitoring those lines.	A-->B has a call in connected state. The call party information at A should be {calling=A, called=B, LRP=null, origCalled=B, reason=direct} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = B dwReason = Direct dwOrigin =LINECALL ORIGIN_INTERNAL	A-->B has a call in connected state. The call party information at B should be {calling=A, called=B, LRP=null, origCalled=B, reason=direct} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = A dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL
(A) initiates REFER (B) to (C)	A gets LINECALLSTATE_ UNKNOWN | CLDSMT_ CALL_WAITING_STATE with extended reason = REFER TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = B dwReason = Direct dwOrigin =LINECALL ORIGIN_INTERNAL		NewCallEvent should be {calling=B, called=C, LRP=A, origCalled=C, reason=REFER} LINECALLSTATE_OFFERING TAPI CallInfo dwCallerID = B dwCalledID = C dwRedirectingID = A dwRedirectionID = C dwConnectedID = "" dwReason =LINECALL REASON_UNKNOWN with extended REFER dwOrigin = LINECALL ORIGIN_INTERNAL
C answers the call and Refer is successful	LINECALLSTATE_IDLE with extended REFER reason	CallPartyInfoChangedEvent @ B with {calling=B, called=C, LRP=A, origCalled=C, reason=REFER} TAPI callInfo dwCallerID = B dwCalledID = B dwRedirectingID = A dwRedirectionID = C dwConnectedID = C dwReason = DIRECT dwOrigin = LINECALL ORIGIN_INTERNAL	LINECALLSTATE_CONNECTED TAPI callInfo dwCallerID = B dwCalledID = C dwRedirectingID = A dwRedirectionID = C dwConnectedID = B dwReason = LINECALL REASON_UNKNOWN with extended REFER dwOrigin = LINECALL ORIGIN_INTERNAL

In-Dialog Refer Where ReferToTarget Redirects the Call in Offering State

Actions	CallState/CallInfo @Referrer (A)	CallState/CallInfo @Referree (B)	CallState/CallInfo @Refer-to-Target (C)
Referrer (A), Referee (B), and Refer-to-Target (C) are present in Cisco Unified Communications Manager cluster and CTI is monitoring those lines.	A-->B has a call in connected state. The call party information at A should be {calling=A, called=B, LRP=null, origCalled=B, reason=direct} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = B dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL	A-->B has a call in connected state. The call party information at B should be {calling=A, called=B, LRP=null, origCalled=B, reason=direct} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = A dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL
(A) initiates REFER (B) to (C)	A gets LINECALLSTATE_ UNKNOWN | CLDSMT_ CALL_WAITING_STATE with extended reason = REFER TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = B dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL	B gets CPIC with (calling = B, called = C, ocdpn=C, LRP = A, reason = REFER, call state = Ringback) TAPI CallInfo dwCallerID = B dwCalledID = C dwRedirectingID = A dwRedirectionID = C dwConnectedID = null dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL	NewCallEvent should be {calling=B, called=C, LRP=A, origCalled=C, reason=REFER} LINECALLSTATE_OFFERING TAPI callInfo dwCallerID = B dwCalledID = C dwRedirectingID = A dwRedirectionID = C dwConnectedID = null dwReason = LINECALL REASON_UNKNOWN with extended REFER dwOrigin = LINECALL ORIGIN_INTERNAL
C Redirects the call to D in offering state and D answers	LINECALLSTATE_IDLE with extended reason = REFER (REFER considered as successful when D answers)	CallPartyInfoChangedEvent @ B with {calling=B, called=D, LRP=C, origCalled=C, reason=Redirect} Callstate = connected TAPI callInfo dwCallerID = B dwCalledID = B dwRedirectingID = C dwRedirectionID = D dwConnectedID = D dwReason = DIRECT dwOrigin = LINECALL ORIGIN_INTERNAL	IDLE with reason = Redirect TAPI LINECALLSTATE_IDLE D will get NewCallEvent with reason = Redirect call info same as B's call info. (calling=B, called=D, ocdpn = C, LRP = C, reason = redirect) Offering/accepted/connected

In-Dialog Refer Where Refer Fails / Refer to Target is Busy

Actions	CallState/CallInfo @Referrer (A)	CallState/CallInfo @Referree (B)	CallState/CallInfo @Refer-to-Target (C)
Referrer (A), Referee (B,) and Refer-to-Target (C) are present in Cisco Unified Communications Manager cluster and CTI is monitoring those lines.	A-->B has a call in connected state. The call party information at A should be {calling=A, called=B, LRP=null, origCalled=B, reason=direct} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = B dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL	A-->B has a call in connected state. The call party information at B should be {calling=A, called=B, LRP=null, origCalled=B, reason=direct} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = A dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL
(A) initiates REFER (B) to (C)	A gets LINECALLSTATE_ UNKNOWN | CLDSMT_ CALL_WAITING_STATE with extended reason = REFER TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = B dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL	No change
C is busy / C does not answer	A gets LINECALLSTATE_ CONNECTED with extended reason = REFER (REFER considered as failed)	If B goes to ringback when call is offered to C (C does not answer finally) it should also receive Connected Call State and CPIC event TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = A dwReason = Direct dwOrigin = LINECALL ORIGIN_INTERNAL

Out-of-Dialog Refer

Actions	CallState/CallInfo @Referrer (A)	CallState/CallInfo @Referree (B)	CallState/CallInfo @Refer-to-Target (C)
Referrer (A), Referee (B,) and Refer-to-Target (C) are present in Cisco Unified Communications Manager cluster and CTI is monitoring those lines.	There is no preexisting call between A and B.	There is no preexisting call between A and B.
A initiates REFER B to (C).		B should get NewCallEvent with call info as {calling=A, called=B, LRP=null, origCalled=B, reason=REFER} TAPI CallInfo dwCallerID = A dwCalledID = B dwRedirectingID = null dwRedirectionID = null dwConnectedID = A dwReason = LINECALL REASON_ UNKNOWN with extended REFER dwOrigin =LINECALL ORIGIN_EXTERNAL
B answers		Call state = connected (there will not be media flowing between A and B when call goes to connected state) TAPI CallInfo (no change)
Cisco Unified Communications Manager redirects the call to C		CallPartyInfoChangedEvent @ B with {calling=B, called=C, LRP=A, origCalled=C, reason=REFER} TAPI callInfo dwCallerID = B dwCalledID = B dwRedirectingID = A dwRedirectionID = C dwConnectedID = C dwReason = LINECALL REASON_ UNKNOWN with extended REFER dwOrigin = LINECALL ORIGIN_EXTERNAL	NewCallEvent should be {calling=B, called=C, LRP=A, origCalled=C, reason=REFER} This info is exactly same as though caller (A) performed REDIRECT operation (except the reason is different here). TAPI callInfo dwCallerID = B dwCalledID = C dwRedirectingID = A dwRedirectionID = C dwConnectedID = B dwReason = LINECALL REASON_ UNKNOWN with extended REFER dwOrigin = LINECALL ORIGIN_INTERNAL

Invite with Replace for Confirmed Dialog

A, B, and C are inside Cisco Unified Communications Manager. There is a confirmed dialog between A and B. C initiates Invite to A with replace B's dialog id

Actions	CallState/CallInfo @Referrer (A)	CallState/CallInfo @Referree (B)	CallState/CallInfo @Refer-to-Target (C)
Confirmed dialog between A and B	Call State = connected, Caller=A, Called=B, Connected=B, Reason =direct, gcid = GC1	Call State = connected Caller=A, Called=B, Connected=A, Reason =direct, gcid = GC1
C Invites A by replacing B's dialog			NewCall at C gcid = GC2, reason=REPLACEs, Call state = Dialing, Caller=C, Called=null, Reason = REPLACEs
Cisco Unified Communications Manager joins A and C in a call and disconnects call leg @ B	GCID Changed to GC2, Reason = REPLACEs CPIC Caller = C, Called = A, ocdpn = A, LRP = B Reason = REPLACEs Callstate = connected TAPI callinfo caller=C, called=B, connected=C, redirecting=B, redirection=A, reason=DIRECT with extended REPLACEs, callID=GC2	Call State = IDLE, extended reason = REPLACEs	CPIC changed Caller = C, Called = A, ocdpn = A, LRP = B, Reason=REPLACEs CallState = connected TAPI callinfo Caller=C, Called=A, Connected=A, Redirecting=B, Redirection=A, reason=UNKNOWN with extended REPLACEs, callID=GC2

Refer with Replace for All in Cluster

There is a confirmed dialog between A and B and A and C.

A initiates Refer to C with replace B's dialog id.

Actions	CallState/CallInfo @Referrer (A)	CallState/CallInfo @Referree (B)	CallState/CallInfo @Refer-to-Target (C)
dialog between A and B and dialog between A and C	Call State = onhold, GC1, Caller=A, Called=C, Connected=C, Reason =direct CallState = connected, GC2, Caller = A, Called = B, Connected=B, Reason =direct	Call State = connected Caller=A, Called=B, Connected=A, Reason =direct, gcid = GC2	Call State = connected Caller=A, Called=C, Connected=A, Reason =direct, gcid = GC1
A completes Refer to C replacing A->B's dialog (B is refer to target)	From CTI (callState = IDLE with reason = TRANSFER.) TAPI call state IDLE with Reason = DIRECT with extended reason TRANSFER	GCID changed from CTI reason = TRANSFER CPIC Changed from CTI Caller=B, Called=C, Origcalled = C, LRP=A, Reason=TRANSFER TAPI callinfo Caller=B, Called=B, Connected = C, Redirecting=A, Redirection=C, Reason = DIRECT with extended reason TRANSFER. CallId=GC1	CPIC Changed from CTI with Caller=B, Called=C, Origcalled = C, LRP=A, Reason=TRANSFER TAPI callinfo caller=B, called=C, connected=B, redirecting=A, redirection=C, reason=direct with extended TRANSFER. callId=GC1

Refer with Replace for All in Cluster, Replace Dialog Belongs to Another Station

A is Referrer, D is Referee, and C is Refer-to-Target.

There is a confirmed dialog between A(d1) and B & C(d2) and D.

A initiates Refer to D on (d1) with Replaces (d2).

Actions	CallState/CallInfo @Referrer (A)	CallState/CallInfo @B	CallState/CallInfo @Refer-to-Target (C)	CallState/CallInfo @Referree (D)
Dialog between A and B and dialog between C and D	Call State = onhold, Caller=A, Called=B, Connected=B, Reason =direct, gcid=GC1	Call State = connected Caller=A, Called=B, Connected=A, Reason =direct, gcid = GC1	Call State = connected Caller=C, Called=D, Connected=D, Reason =direct, gcid = GC2	Call State = connected Caller=C, Called=D, Connected=C, Reason =direct, gcid = GC2
A initiates Refer to D on (d1) with Replaces (d2)	From CTI (callState = IDLE with reason = REFER.) TAPI call state IDLE with reason = DIRECT with extended reason = REFER	CPIC Changed from CTI Caller=B, Called=C, Origcalled = D, LRP=C, Reason=REPLACEs TAPI callinfo Caller=B, Called=B, Connected = D, Redirecting=C, Redirection=D, Reason=DIRECT with extended REPLACEs, CallId=GC1	From CTI (callState = IDLE with reason = REPLACEs.) TAPI call state IDLE with reason = DIRECT with extended reason = REPLACEs	GCID changed from CTI to GC1 CPIC Changed from CTI with Caller=B (referee), Called=D, Origcalled = D, LRP=C, Reason=REPLACEs TAPI callinfo caller=B, called=D, connected=B, redirecting=C, redirection=D, reason=DIRECT with extended REPLACEs, callId=GC1

3XX

Application is monitoring B.

Actions	CallState/CallInfo @Referrer (A)	CallState/CallInfo @Referree (B)	CallState/CallInfo @Refer-to-Target (C)
A calls external SIP phone which has CFDUNC set to B		TSPI: LINE_APPNEWCALL Reason = LINECALL REASON_REDIRECT

SRTP

Media Terminate by Application (open secure CTI port or RP)

•Negotiate version

•Sends LineOpen with extension version as 0x8007000

•Send CciscoLineDevSpecificUserSetSRTPAlgorithmID

•Send CCiscoLineDevSpecificUserControlRTPStream

•Now the CTI port or RP is registered as secure port

•Make call from secure IP phone to the CTI port or RP port

•Answer the call from application

•SRTP indication will be reported as LineDevSpecific event

•SRTP key information will be stored in LINECALLINFO::devSpecifc for retrieval

Media Terminate by TSP Wave Driver (open secure CTI port)

•Negotiate version

•Sends LineOpen with extension version as 0x4007000

•Send CciscoLineDevSpecificUserSetSRTPAlgorithmID

•Send CciscoLineDevSpecificSendLineOpen

•Now the CTI port is registered as secure port

•Make call from secure IP phone to the CTI port

•Answer the call from application

•SRTP indication will be reported as LineDevSpecific event

•SRTP key information will be stored in LINECALLINFO::devSpecifc for retrieval

Intercom

This is the configuration used for all the use cases below.

1. 1. IPPhone A has 2 lines line1 (1000) line2 (5000). Line2 is a intercom line. Speeddial to 5001 with label ìAssistant_1î is configured.

2. 2. IPPhone B has 3 lines line1 (1001) line2 (5001) and Line3 (5002). Line2 and Line3 are intercom lines. Speeddial to 5000 with label ìManager_1î is configured on line2. Line 3 does not have Speeddial configured for it.

3. 3. IPPhone C has 2 lines (1002), line2 (5003). 5003 is intercom line and configured with Speeddial to 5002 with label ìAssistant_5002î.

4. 4. IPPhone D has 1 line (5004). 5004 is a intercom line.

5. 5. CTIPort X has 2 lines line1 (2000) line2 (5555). Line2 is a intercom line. Speedial to 5001 is configured with label ìAssistant_1î is configured.

6. 6. Intercom lines (5000 to 5003) are in same partition = Intercom_Group_1 and are reachable from each other. 5004 in Intercom_Group_2.

7. 7. Application monitoring all lines on all devices.

Assumption: Application initialized and CTI provided the details on speeddial and lines with intercom line on all the devices. Behavior should be same for SCCP and SIP phones.

Application Invoking Speeddial

Action	Events
LineOpen on 5000 & 5001 Initiate InterCom Call on 5000	For 5000 receive LINE_CALLSTATE cbInst=x0 param1=x03000000 param2=x1, ACTIVE param3=x0, Receive StartTransmission event For 5001 receive LINE_CALLSTATE cbInst=x0 param1= x03000000 param2=x1, ACTIVE param3=x0, Receive StartReception event Receive zipzip tone with reason as intercom

Agent Invokes Talkback

Action	Events
Continuing from the previous use case, 5001 initiates LineTalkBack from application on the InterCom call	For 5000 receive LINE_CALLSTATE device=x10218 param1=x100, CONNECTED param2=x1, ACTIVE param3=x0, Receive StartReception event For 5001 receive LINE_CALLSTATE device=x101f6 cbInst=x0 param1=x100, CONNECTED param2=x1, ACTIVE param3=x0, Receive StartTransmission event

Change the SpeedDial

Action	Events
Open line 5000 LineChangeSpeeddial request (speeddial to 5003, label = "Assistant_5003")	The new speed dial and label is successfully set for the intercom line Receive LineSpeeddialChangeEvent from CTI Send LINE_DEVSPECIFIC indicating that speeddial and label has been changed.
Application issues LIneGetDevCaps to retrieve speeddial/label set on the line	TAPI returns configured speeddial/label configured on the line.

Secure Conferencing

Conference with all parties as Secure

The conference bridge has security profile. MOH is not configured. A, B, and C are registered as Encrypted.

Action	CTI Messages	TAPI Messages	TAPI Structures
A calls B. B answers the call.	Party A
	CallStateChangedEvent, CH=C1, GCH=G1, Calling=A, Called=B, OrigCalled=B, LR=NP, State=Connected, Origin=OutBound, Reason=Direct SecurityStaus= NotAuthenticated CtiCallSecurityStatusUpdate LH = A, CH = C1 SecurityStaus= Encrypted	LINE_CALLDEVSPECIFIC hDevice=A dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_SECURITY_STATUS dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=B dwRedirectionID=NP dwRedirectingID=NP Devspecific Data : CallSecurityInfo = Encrypted
	Party B
	CallStateChangedEvent, CH=C2, GCH=G1, Calling=A, Called=B, OrigCalled=B, LR=NP, State=Connected, Origin=OutBound, Reason=Direct SecurityStaus=NotAuthenticated CtiCallSecurityStatusUpdate LH = B, CH = C2 SecurityStaus= Encrypted	LINE_CALLDEVSPECIFIC hDevice=B dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_SECURITY_STATUS dwParam3=0	LINECALLINFO (hCall-1) hLine=B dwCallID=T1 dwOrigin=INTERNAL dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=A dwRedirectionID=NP dwRedirectingID=NP Devspecific Data : CallSecurityInfo = Encrypted
B does lineSetUpConference	Party B
	CtiCallSecurityStatusUpdate LH = B, CH = C2 SecurityStaus= NotAuthenticated	LINE_CALLDEVSPECIFIC hDevice=B dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_SECURITY_STATUS dwParam3=0	LINECALLINFO (hCall-1) hLine=B dwCallID=T1 dwOrigin=INTERNAL dwReason=DIRECT dwCallerID=A dwCalledID=B dwConnectedID=A dwRedirectionID=NP dwRedirectingID=NP Devspecific Data : CallSecurityInfo = NotAuthenticated
B calls C. C answers the call.	Party B
	CallStateChangedEvent, CH=C3, GCH=G2, Calling=A, Called=B, OrigCalled=B, LR=NP, State=Connected, Origin=OutBound, Reason=Direct SecurityStaus=NotAuthenticated CtiCallSecurityStatusUpdate LH = B, CH = C3 SecurityStaus= Encrypted	LINE_CALLDEVSPECIFIC hDevice=B dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_SECURITY_STATUS dwParam3=0	LINECALLINFO (hCall-1) hLine=B dwCallID=T2 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=B dwCalledID=C dwConnectedID=C dwRedirectionID=NP dwRedirectingID=NP Devspecific Data : CallSecurityInfo = Encrypted
	Party C
	CallStateChangedEvent, CH=C4, GCH=G2, Calling=B, Called=C, OrigCalled=C, LR=NP, State=Connected, Origin=OutBound, Reason=Direct SecurityStaus= NotAuthenticated CtiCallSecurityStatusUpdate LH = C, CH = C4 SecurityStaus= Encrypted	LINE_CALLDEVSPECIFIC hDevice=C dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_SECURITY_STATUS dwParam3=0	LINECALLINFO (hCall-1) hLine=C dwCallID=T2 dwOrigin=INTERNAL dwReason=DIRECT dwCallerID=B dwCalledID=C dwConnectedID=B dwRedirectionID=NP dwRedirectingID=NP Devspecific Data : CallSecurityInfo = Encrypted
B completes conf.	Party B
	CtiCallSecurityStatusUpdate LH = B, CH = C2 SecurityStaus= Encrypted	LINE_CALLDEVSPECIFIC hDevice=B dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_SECURITY_STATUS dwParam3=0	LINECALLINFO (hCall-1) hLine=B dwCallID=T1 dwOrigin=CONFERENCE dwReason=UNKNOWN dwCallerID=NP dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectingID=NP Devspecific Data : CallSecurityInfo = Encrypted

Hold/Resume in Secure Conference

Conference bridge has security profile. MOH is configured. A, B, and C are secure phones and are in conference with overall call security status as secure.

Action	CTI Messages	TAPI Messages	TAPI Structures
A does lineHold	Party A
	CtiCallSecurityStatusUpdate, LH = A, CH = C1, SecurityStaus= NotAuthenticated	LINE_CALLDEVSPECIFIC hDevice=A dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_SECURITY_STATUS dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=CONFERENCE dwReason=UNKNOWN dwCallerID=NP dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP Devspecific Data : CallSecurityInfo = NotAuthenticated
	Party B
	CtiCallSecurityStatusUpdate, LH = B, CH = C2, SecurityStaus= NotAuthenticated	LINE_CALLDEVSPECIFIC hDevice=B dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_SECURITY_STATUS dwParam3=0	LINECALLINFO (hCall-1) hLine=B dwCallID=T1 dwOrigin=CONFERENCE dwReason=UNKNOWN dwCallerID=NP dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP Devspecific Data : CallSecurityInfo = CtiCallSecurityStatusUpdate, LH = A, CH = C1, SecurityStaus= NotAuthenticated
	Party C
	CtiCallSecurityStatusUpdate, LH = A, CH = C1, SecurityStaus= NotAuthenticated	LINE_CALLDEVSPECIFIC hDevice=C dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_SECURITY_STATUS dwParam3=0	LINECALLINFO (hCall-1) hLine= dwCallID=T1 dwOrigin=CONFERENCE dwReason=UNKNOWN dwCallerID=NP dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP Devspecific Data : CallSecurityInfo = NotAuthenticated
A does lineResume	Party A
	CtiCallSecurityStatusUpdate, LH = A, CH = C1, SecurityStaus= Encrypted	LINE_CALLDEVSPECIFIC hDevice=A dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_SECURITY_STATUS dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=CONFERENCE dwReason=UNKNOWN dwCallerID=NP dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP Devspecific Data : CallSecurityInfo = Encrypted
	Party B
	CtiCallSecurityStatusUpdate, LH = B, CH = C2, SecurityStaus= Encrypted	LINE_CALLDEVSPECIFIC hDevice=B dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_SECURITY_STATUS dwParam3=0	LINECALLINFO (hCall-1) hLine=B dwCallID=T1 dwOrigin=CONFERENCE dwReason=UNKNOWN dwCallerID=NP dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP Devspecific Data : CallSecurityInfo = Encrypted
	Party C
	CtiCallSecurityStatusUpdate, LH = C, CH = C4, SecurityStaus= Encrypted	LINE_CALLDEVSPECIFIC hDevice=C dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_SECURITY_STATUS dwParam3=0	LINECALLINFO (hCall-1) hLine= dwCallID=T1 dwOrigin=CONFERENCE dwReason=UNKNOWN dwCallerID=NP dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectionID=NP Devspecific Data : CallSecurityInfo = Encrypted

Monitoring & Recording

Monitoring a Call

A (agent) and B (customer) are connected. BIB on A is set to on.

Action	CTI Messages	TAPI Messages	TAPI Structures
	Party C
C(supervisor) issues start monitoring req with A's permanentLineID as input.	NewCallEvent, CH=C3, GCH=G2, Calling=C, Called=NP, OrigCalled=NP, LR=NP, State=Dialtone, Origin=OutBound, Reason=Direct	LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=ORIGIN dwParam2=0 dwParam3=0 LINE_CALLINFO hDevice=hCall-1 dwCallbackInstance=0 dwParam1=REASON, CALLERID dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=C dwCallID=T2 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=C dwCalledID=NP dwConnectedID=NP dwRedirectionID=NP dwRedirectingID=NP
Call is auomatically answered by A's BIB.	Party C
	CallStateChangedEvent, CH=C3, State=Connected, Cause=CauseNoError, Reason=Direct, Calling=C, Called=A, OrigCalled=A, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CONNECTED dwParam2=ACTIVE dwParam3=0	LINECALLINFO (hCall-1) hLine=C dwCallID=T2 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=C dwCalledID=A dwConnectedID=A dwRedirectionID=NP dwRedirectingID=NP
	Party A
	MonitoringStartedEvent, CH = C1	LINE_CALLDEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1 = SLDSMT_MONITOR_STARTED dwParam2=0 dwParam3=0	LINECALLINFO (hCall-2) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=B dwCalledID=A dwConnectedID=B dwRedirectionID=NP dwRedirectingID=NP
	Party C
	LineCallAttributeInfoEvent, CH=C3, Type = 2 (MonitorCall_Target), CI = C1, Address=A's DN, Partition=A's Partition, DeviceName = A's Name	LINE_CALLDEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1 = SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_ATTRIBUTE_INFO dwParam3=0	LINECALLINFO (hCall-1) hLine=C dwCallID=T2 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=C dwCalledID=A dwConnectedID=A dwRedirectionID=NP dwRedirectingID=NP DevSpecifc Data: Type: CallAttribute_SilentMonitorCall_Target, CI = C1, DN = A's DN, Partition = A's Partition, DeviceName = A's Name
	Party A
	LineCallAttributeInfoEvent, CH=C1, Type = 1 (MonitorCall), CI = C3 Address=C's DN, Partition=C's Partition, DeviceName = C's Name	LINE_CALLDEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1 = SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_ATTRIBUTE_INFO dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=INTERNAL dwReason=DIRECT dwCallerID=B dwCalledID=A dwConnectedID=B dwRedirectionID=NP dwRedirectingID=NP DevSpecifc Data: Type:CallAttribute_SilentMonitorCall, CI = C3 DN = C's DN, Partition = C's Partition, DeviceName = C's Name
C drops the call.	Party C
	CallStateChangedEvent, CH=C3, State=Idle, Cause=CauseNoError, Reason=Direct, Calling=C, Called=A, OrigCalled=A, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=IDLE dwParam2=0 dwParam3=0
	Party A
	MonitoringEndedEvent, CH = C1	LINE_CALLDEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1 = SLDSMT_MONITOR_ENDED dwParam2= DisconnectMode_Normal dwParam3=0

Automatic Recording

Recording type on A (agent Phone) is configured as Automatic. D is configured as a Recorder Device.

Action	CTI Messages	TAPI Messages	TAPI Structures
A recieves a call from B. A answers the call. Recording session is established between the agent's phone and the recorder	Party A
	CallStateChangedEvent, CH=C1, State=Connected, Cause=CauseNoError, Reason=Direct, Calling=B, Called=A, OrigCalled=A, LR=NP	LINE_CALLSTATE hDevice=hCall-1 dwCallbackInstance=0 dwParam1=CONNECTED dwParam2=ACTIVE dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=INTERNAL dwReason=DIRECT dwCallerID=B dwCalledID=A dwConnectedID=B dwRedirectionID=NP dwRedirectingID=NP
	RecordingStartedEvent, CH = C1	LINE_CALLDEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1 = SLDSMT_RECORDING_STARTED dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=B dwCalledID=A dwConnectedID=B dwRedirectionID=NP dwRedirectingID=NP
	LineCallAttributeInfoEvent CH = C1, Type = 3 (Automatic Recording), Address = D's DN, Partition = D's Partition, DeviceName = D's Name	LINE_CALLDEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1 = SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_ATTRIBUTE_INFO dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=B dwCalledID=A dwConnectedID=B dwRedirectionID=NP dwRedirectingID=NP DevSpecifc Data: Type: App Controlled Recording, DN = D's DN, Partition = D's Partition, DeviceName = D's Name

Application-Controlled Recording

A (C1) and B (C2) are connected. Recording Type on A is configured as `Application Based'. D is configured as a Recorder Device.

Action	CTI Messages	TAPI Messages	TAPI Structures
A issues start recording req. Recording session is established between the agent's phone and the recorder	Party A
	RecordingStartedEvent, CH = C1	LINE_CALLDEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1 = SLDSMT_RECORDING_STARTED dwParam2=0 dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=B dwCalledID=A dwConnectedID=B dwRedirectionID=NP dwRedirectingID=NP
	LineCallAttributeInfoEvent CH = C1, Type = 4 (App Controlled Recording), Address = D's DN, Partition = D's Partition, DeviceName = D's Name	LINE_CALLDEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1 = SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_CALL_ATTRIBUTE_INFO dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=B dwCalledID=A dwConnectedID=B dwRedirectionID=NP dwRedirectingID=NP DevSpecifc Data: Type: App Controlled Recording, DN = D's DN, Partition = D's Partition, DeviceName = D's Name
A issues stop monitoring request.	RecordingEndedEvent, CH = C1	LINE_CALLDEVSPECIFIC hDevice=hCall-1 dwCallbackInstance=0 dwParam1 = SLDSMT_RECORDING_ENDED dwParam2= DisconnectMode_Normal dwParam3=0	LINECALLINFO (hCall-1) hLine=A dwCallID=T1 dwOrigin=OUTBOUND dwReason=DIRECT dwCallerID=B dwCalledID=A dwConnectedID=B dwRedirectionID=NP dwRedirectingID=NP

Conference Enhancements

Non-Controller Adding Partys to Conferences

A,B, C in a conference created by A.

Action	Events
A,B,C are in a conference	At A: Conference - Caller="A", Called="B", Connected="B" Connected Conference - Caller="A", Called="C", Connected="C" At B: Conference - Caller="A", Called="B", Connected="A" Connected Conference - Caller="B", Called="C", Connected="C" At C: Conference - Caller="B", Called="C", Connected="B" Connected Conference - Caller="C", Called="A", Connected="A"
C issues a linePrepareAddToConference to D	At A: Conference - Caller="A", Called="B", Connecgted="B" Connected Conference - Caller="A", Called="C", Connecgted="C" At B: Conference - Caller="A", Called="B", Connecgted="A" Connected Conference - Caller="B", Called="C", Connecgted="C" At C: Conference - Caller="B", Called="C", Connecgted="B" OnHoldPendConf Conference - Caller="C", Called="A", Connecgted="A" Connected - Caller="C", Called="D", Connecgted="D" At D: Connected - Caller="C", Called="D", Connecgted="C"
C issues a lineAddToConference to D	At A: Conference - Caller="A", Called="B", Connecgted="B" Connected Conference - Caller="A", Called="C", Connecgted="C" Conference - Caller="A", Called="D", Connecgted="D" At B: Conference - Caller="A", Called="B", Connecgted="A" Connected Conference - Caller="B", Called="C", Connecgted="C" Conference - Caller="B", Called="D", Connecgted="D" At C: Conference - Caller="B", Called="C", Connecgted="B" Connected Conference - Caller="C", Called="A", Connecgted="A" Conference - Caller="C", Called="D", Connecgted="D" At D: Conference - Caller="C", Called="D", Connecgted="C" Connected Conference - Caller="D", Called="A", Connecgted="A" Conference - Caller="D", Called="B", Connecgted="B"

Chaining Two Ad-Hoc Conferences using Join

Actions	TSP CallInfo
A calls B, B answer, then B inits conference to C, C answer, and B complete the conference	At A : GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = A Called = C At B : GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = B Called = C At C: GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = B Called = C CONFERENCED : Caller = C Called = A
C inits/complete conference to D,E	No Change for A and B At C : - First conference GCID-1 ONHOLD : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = A Called = C - Second conference GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = C Called = D CONFERENCED : Caller = C Called = E At D : GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = C Called = D CONFERENCED : Caller = D Called = E At E : GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = C Called = E CONFERENCED : Caller = E Called = D
C initiates JOIN request to join to conference call together, with GCID is the primary call	At A : GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = A Called = C CONFERENCED : Caller = A Called = Conference-2 At B : GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = A Called = B CONFERENCED : Caller = B Called = C CONFERENCED : Caller = B Called = Conference-2 At C: - First conference GCID-1 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = B Called = C CONFERENCED : Caller = C Called = A CONFERENCED : Caller = C Called = Conference-2
	At D: GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = D Called = E CONFERENCED : Caller = D Called = Conference-1 At E : GCID-2 CONNECTED : Caller = Unknown Caller = Unknown CONFERENCED : Caller = E Called = D CONFERENCED : Caller = E Called = Conference-1

Calling Party IP Address

Basic Call

TAPI application monitors party B

Party A is an IP phone

A calls B

IP Address of A is available to TAPI application monitoring party B

Consultation Transfer

TAPI application monitors party C

Party B is an IP phone

A talking B

B intiates a consultation transfer call to C

IP Address of B is available to TAPI application monitoring party C.

B Completes the transfer

Calling IP address of A is not available to TAPI application monitoring party C (not a supported scenario)

Consultation Conference

TAPI application monitors party C

Party B is an IP phone

A talking B

B intiates a consultation conference call to C

IP Address of B is available to TAPI application monitoring party C.

B Completes the conference

Calling IP address of A and B is not available to TAPI application monitoring party C (not a supported scenario)

Redirect

TAPI application monitors party B and party C

Party A is an IP phone

A calls B

IP Address of A is available to TAPI application monitoring party B

Party A redirects B to party C

Calling IP address is not available to TAPI application monitoring party B (not a supported scenario)

Calling IP address B is available to TAPI application monitoring party C

Click to Conference

Third-party conference created using click-2-conference feature:

Action	Events
Use Click-to-Call to create call from A to B, and B answer.	For A: CONNECTED reason = DIRECT Calling = A, Called = B, Connected = B For B: CONNECTED reason = DIRECT Calling = A, Called = B, Connected = A
Use Click-2-Conference feature to add C into conference, and C answer.	For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling =B, Called = C, Connected = C For C CONNECTED Reason = UNKNOWN ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B

Creating Four-party Conference By Using Click to Conference Feature

Action	Events
Use Click-to-Call to create call from A to B.	For A: CONNECTED reason = DIRECT Calling = A, Called = B, Connected = B For B: CONNECTED reason = DIRECT Calling = A, Called = B, Connected = A
Use Click-2-Conference feature to add C into conference	For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = C, Called = C, Connected = C For C CONNECTED Reason = DIRECT ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B
Use Click-2-Conference feature to add party D	For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C CONFERENCED Calling = A, Called = D, Connected = D For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = B, Called = C, Connected = C CONFERENCED Calling = B, Called = D, Connected = D For C CONNECTED Reason = UNKNOWN ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B CONFERENCED Calling = C, Called = D, Connected = D For D CONNECTED Reason = UNKNOWN ExtendedCallReason = ClickToConference
	CONFERENCED Calling = D, Called = A, Connected = A CONFERENCED Calling = D, Called = B, Connected = B CONFERENCED Calling = D, Called = C, Connected = C

Drop Party Using Click To Conference

Action	Events
Conference created using Click-2-Conference feature to add C into conference	For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = B, Called = C, Connected = C For C CONNECTED Reason = UNKNOWN ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B
Drop C from Click To Conference feature	For A CONNECTED Reason = DIRECT ExtendedCallReason = DIRECT Calling = A, Called = B, Connected = B For B CONNECTED Reason = DIRECT ExtendedCallReason = DIRECT Calling = A, Called = B, Connected = A For C IDLE

Drop Entire Conference Using Click to Conference Feature

Action	Events
Conference created using Click to Conference feature to add C into conference	For A: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = B CONFERENCED Calling = A, Called = C, Connected = C For B: CONNECTED reason = DIRECT ExtendedCallReason = DIRECT CONFERENCED Calling = A, Called = B, Connected = A CONFERENCED Calling = B, Called = C, Connected = C For C CONNECTED Reason = UNKOWN ExtendedCallReason = ClickToConference CONFERENCED Calling = C, Called = A, Connected = A CONFERENCED Calling = C, Called = B, Connected = B
Drop entire conference	For A IDLE For B IDLE For C IDLE

Calling Party Normalization

Incoming Call from PSTN To End Point

Action	CTI Messages	TAPI Messages	TAPI Structures
A Call is offered from a PSTN number 5551212/<SUBSCRIBER> through a San Jose gateway to a CCM end point 2000..	CallStateChangedEvent, UnModified Calling Party=5551212, UnModified Called Party=2000, UnModified Original Called Party=2000, Modified Calling Party=5551212, Modified Called Party=2000, Modified Original Called Party=2000, Globalized Calling party = +14085551212, Calling Party Number Type=SUBSCRIBER, Called Party Number Type=UNKNOWN, Original Called Party Number Type,=UNKNOWN State=Connected, Origin=OutBound, Reason = Direct	LINE_CALLSTATE = CONNECTED	LINECALLINFO Displayed Calling Party=5551212, Displayed Called Party=2000, Displayed Redirection Party=, Displayed Redirected Party=, Globalized Calling Party = +14085551212, Calling Party Number Type=SUBSCRIBER, Called Party Number Type= UNKNOWN, Redirection Party Number Type=, Redirecting Party Number Type=

Incoming call from National PSTN to CTI-Observed End Point

Action	CTI Messages	TAPI Messages	TAPI Structures
A Call is offered from a Dallas PSTN number 5551212/<NATIONAL> through a San Jose gateway to a CCM end point 2000.	CallStateChangedEvent, UnModified Calling Party=9725551212, UnModified Called Party=2000, UnModified Original Called Party=2000, Modified Calling Party=9725551212, Modified Called Party=2000, Modified Original Called Party=2000, Globalized Calling party = +19725551212, Calling Party Number Type=NATIONAL, Called Party Number Type=UNKNOWN, Original Called Party Number Type,=UNKNOWN State=Connected, Origin=OutBound, Reason = Direct	LINE_CALLSTATE = CONNECTED	LINECALLINFO Displayed Calling Party=9725551212, Displayed Called Party=2000, Displayed Redirection Party=, Displayed Redirected Party=, Globalized Calling Party = +19725551212, Calling Party Number Type=NATIONAL, Called Party Number Type= UNKNOWN, Redirection Party Number Type=, Redirecting Party Number Type=

Incoming Call from International PSTN to CTI-Observed End Point

Action	CTI Messages	TAPI Messages	TAPI Structures
A Call is offered from a PSTN number in India 22221111/<INTERNATIONAL> through a San Jose gateway to a CCM end point 2000	CallStateChangedEvent, UnModified Calling Party=011914422221111, UnModified Called Party=2000, UnModified Original Called Party=2000, Modified Calling Party=011914422221111, Modified Called Party=2000, Modified Original Called Party=2000, Globalized Calling party = +914422221111, Calling Party Number Type=INTERNATIONAL, Called Party Number Type=UNKNOWN, Original Called Party Number Type,=UNKNOWN State=Connected, Origin=OutBound, Reason = Direct	LINE_CALLSTATE = CONNECTED	LINECALLINFO Displayed Calling Party=011914422221111, Displayed Called Party=2000, Displayed Redirection Party=, Displayed Redirected Party=, Globalized Calling Party = +914422221111, Calling Party Number Type=INTERNATIONAL, Called Party Number Type = UNKNOWN, Redirection Party Number Type=, Redirecting Party Number Type=

Outgoing Call from CTI-Observed End Point to PSTN Number

Action	CTI Messages	TAPI Messages	TAPI Structures
A Call is initiated from a CCM end point 2000 through a San Jose gateway to a PSTN number 5551212/<NATIONAL>	CallStateChangedEvent, UnModified Calling Party=2000, UnModified Called Party=5551212, UnModified Original Called Party=5551212, Modified Calling Party=2000, Modified Called Party=5551212, Modified Original Called Party=5551212, Globalized Calling party = +14085551212, Calling Party Number Type=UNKNOWN, Called Party Number Type=SUBSCRIBER, Original Called Party Number Type,=SUBSCRIBER State=Connected, Origin=OutBound, Reason = Direct	LINE_CALLSTATE = CONNECTED	LINECALLINFO Displayed Calling Party=2000, Displayed Called Party=5551212, Displayed Redirection Party=, Displayed Redirected Party=, Globalized Calling Party = +14085551212, Calling Party Number Type=UNKNOWN, Called Party Number Type= SUBSCRIBER, Redirection Party Number Type=, Redirecting Party Number Type=

Outgoing Call from CTI-Observed End Point to National PSTN Number

Action	CTI Messages	TAPI Messages	TAPI Structures
A Call is initiated from a CCM end point 2000 through a San Jose gateway to a Dallas PSTN number 9725551212/<NATIONAL>	CallStateChangedEvent, UnModified Calling Party=2000, UnModified Called Party=9725551212, UnModified Original Called Party=9725551212, Modified Calling Party=2000, Modified Called Party=9725551212, Modified Original Called Party=9725551212, Globalized Calling party = +19725551212, Calling Party Number Type=UNKNOWN, Called Party Number Type=NATIONAL, Original Called Party Number Type,=NATIONAL State=Connected, Origin=OutBound, Reason = Direct	LINE_CALLSTATE = CONNECTED	LINECALLINFO Displayed Calling Party=2000, Displayed Called Party=9725551212, Displayed Redirection Party=, Displayed Redirected Party=, Globalized Calling Party = +19725551212, Calling Party Number Type=UNKNOWN, Called Party Number Type= NATIONAL, Redirection Party Number Type=, Redirecting Party Number Type=

Outgoing Call from CTI-Observed End Point to International PSTN Number

Action	CTI Messages	TAPI Messages	TAPI Structures
A Call is initiated from a CCM end point 2000 through a San Jose gateway to a PSTN number in India 914422221111/<INTERNATIONAL>.	CallStateChangedEvent, UnModified Calling Party=2000, UnModified Called Party=011914422221111, UnModified Original Called Party=011914422221111, Modified Calling Party=2000, Modified Called Party=011914422221111, Modified Original Called Party=011914422221111, Globalized Calling party = +914422221111, Calling Party Number Type=UNKNOWN, Called Party Number Type=INTERNATIONAL, Original Called Party Number Type,=INTERNATIONAL State=Connected, Origin=OutBound, Reason = Direct	LINE_CALLSTATE = CONNECTED	LINECALLINFO Displayed Calling Party=2000, Displayed Called Party=011914422221111, Displayed Redirection Party=, Displayed Redirected Party=, Globalized Calling Party = +914422221111, Calling Party Number Type=UNKNOWN, Called Party Number Type = INTERNATIONAL, Redirection Party Number Type=, Redirecting Party Number Type=

Do Not Disturb-Reject

Application Enables DND-R on a Phone

Action	TAPI Messages	TAPI Structures
Phone A enables DND-Reject in the admin pages.	LINE_CALLDEVSPECIFIC hDevice=C dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_DND_OPTION_STATUS dwParam3=2

Normal Feature Priority

Action	TAPI Messages	TAPI Structures
Phone B is DND-R enabled. Phone A calls Phone B with feature priority as Normal	Party A
	LINE_CALLSTATE = IDLE
	Party B
	No TAPI messages

Feature Priority - Emergency

Action	TAPI Messages	TAPI Structures
Phone B is DND-R enabled. Phone A calls Phone B with feature priority as Emergency	Party A
	LINE_CALLSTATE = CONNECTED dwParam1 = 0x00000100 dwParam2 = 0x00000001	LINECALLINFO (hCall-1) hLine=C dwCallID=T2 dwOrigin=INTERNAL dwCallerID=A dwCalledID=B dwRedirectionID=NP dwRedirectingID=NP
	Party B
	LINE_CALLSTATE = CONNECTED dwParam1 = 0x00000100 dwParam2 = 0x00000001	LINECALLINFO (hCall-1) hLine=C dwCallID=T2 dwOrigin=INTERNAL dwCallerID=A dwCalledID=B dwRedirectionID=NP dwRedirectingID=NP

Shared Line Scenario for DND-R

Action	TAPI Messages		TAPI Structures
Phones B and B' are shared lines. Phone B' is DND-R enabled but not B. Phone A calls Phone B with feature priority normal.	Party A
	LINE_CALLSTATE = CONNECTED dwParam1 = 0x00000100 dwParam2 = 0x00000001		LINECALLINFO (hCall-1) hLine=C dwCallID=T2 dwOrigin=INTERNAL dwCallerID=A dwCalledID=B dwRedirectionID=NP dwRedirectingID=NP
	Party B
	LINE_CALLSTATE = CONNECTED dwParam1 = 0x00000100 dwParam2 = 0x00000001		LINECALLINFO (hCall-1) hLine=C dwCallID=T2 dwOrigin=INTERNAL dwCallerID=A dwCalledID=B dwRedirectionID=NP dwRedirectingID=NP
	Party B'
	LINE_CALLSTATE = CONNECTED dwParam1 = 0x00000100 dwParam2 = 0x00000002

Application Disables DND-R or Changes the Option for DND

Action	TAPI Messages	TAPI Structures
Phone A changes from DND-Reject to DND-RingerOff.	LINE_CALLDEVSPECIFIC hDevice=C dwCallbackInstance=0 dwParam1= SLDSMT_LINECALLINFO_DEVSPECIFICDATA dwParam2=SLDST_DND_OPTION_STATUS dwParam3=1

Join Across Lines

Setup

Line A on device A

Line B1 and B2 on device B

Line C on device C

Line D on device D

Line B1' on device B1', B1' is a shared line with B1

Join Two Calls from Different Lines to B1

Action	Expected Events
A ‡ B1 is HOLD	For A
C ‡ B2 is connected	LINE_CALLSTATE param1=x100, CONNECTED Caller = A, Called = B1 Connected B1
	For B1 : LINE_CALLSTATE param1=x100, HOLD Caller = A, Called = B1, Connected = A
	For B2 : LINE_CALLSTATE param1=x100, CONNECTED Caller = C, Called = B2 , Connected = C
	For C : LINE_CALLSTATE param1=x100, CONNECTED Caller = C, Called = B2, Connected = B2
	For B1' : LINE_CALLSTATE param1=x100, CONNECTED, INACTIVE Caller = A, Called = B1, Connected = A
Application issues lineDevSpecific(SLDST_JOIN) with the call on B1 as survival call	For A
	CONNECTED
	CONFERENCED Caller=A, Called=B1, Connected=B1
	CONFERENCED Caller=A Called=C, Connected=C
	For B1
	CONNECTED
	CONFERENCED Caller=A, Called=B1, Connected=A
	CONFERENCED Caller=B1 Called=C, Connected=C
	For B2
	Call will go IDLE
	For C
	CONNECTED
	CONFERENCED Caller=C, Called=B2, Connected=B1 (or A)
	CONFERENCED Caller=C Called=A, Connected=A (or B1)
	For B1'
	CONNECTED INACTIVE
	CONFERENCED Caller=A, Called=B1, Connected=A
	CONFERENCED Caller=B1 Called=C, Connected=C

Join Three Calls from Different Lines to B1

Action	Expected Events
A ‡ B1 is hold,
C ‡ B2 is hold
D ‡ B2 is connected	For A :
	LINE_CALLSTATE
	param1=x100, CONNECTED Caller = A, Called = B1 Connected B1
	For B1 :
	LINE_CALLSTATE
	param1=x100, HOLD Caller = A, Called = B1, Connected = A
	For B2 :
	LINE_CALLSTATE for call-1
	param1=x100, HOLD Caller = C, Called = B2 , Connected = C
	LINE_CALLSTATE for call-2
	param1=x100, CONNECTED Caller = D, Called = B2 , Connected = D
	For C :
	LINE_CALLSTATE
	param1=x100, CONNECTED Caller = C, Called = B2, Connected = B2
	For D :
	LINE_CALLSTATE
	param1=x100, CONNECTED Caller = D, Called = B2, Connected = B2
	For B1' :
	LINE_CALLSTATE
	param1=x100, HOLD Caller = A, Called = B1, Connected = A
Application issues lineDevSpecific(SLDST_JOIN) with the call on B1 as survival call	For A
	CONNECTED
	CONFERENCED Caller=A, Called=B1, Connected=B1
	CONFERENCED Caller=A Called=C, Connected=C
	CONFERENCED Caller=A Called=D, Connected=D
	For B1
	CONNECTED
	CONFERENCED Caller=A, Called=B1, Connected=A
	CONFERENCED Caller=B1 Called=C, Connected=C
	CONFERENCED Caller=B1 Called=D, Connected=D
	For B2
	Call-1 and call-2 will go IDLE
	For C
	CONNECTED
	CONFERENCED Caller=B1, Called=C, Connected=B1
	CONFERENCED Caller=C Called=A, Connected=A
	CONFERENCED Caller=C Called=D, Connected=D
	For D
	CONNECTED
	CONFERENCED Caller=B1, Called=C, Connected=B1
	CONFERENCED Caller=D Called=A, Connected=A
	CONFERENCED Caller=D Called=C, Connected=C
	For B1'
	CONNECTED INACTIVE
	CONFERENCED Caller=A, Called=B1, Connected=A
	CONFERENCED Caller=B1 Called=C, Connected=C
	CONFERENCED Caller=B1 Called=D, Connected=D

Join Calls from Different Lines to B1 with Conference

Action	Expected Events
A,B1,C in conference where B1 is controller	For A :
D‡ B2 Connected
	CONNECTED
	CONFERENCED Caller=A, Called=B1, Connected=A
	CONFERENCED Caller=A Called=C, Connected=C
	For B1 :
	CONNECTED
	CONFERENCED Caller=A, Called=B1, Connected=A
	CONFERENCED Caller=B1 Called=C, Connected=C
	For B2 :
	LINE_CALLSTATE for call-1
	param1=x100, CONNECTED Caller = D, Called = B2 , Connected = D
	For C :
	CONNECTED
	CONFERENCED Caller=C, Called=A, Connected=A
	CONFERENCED Caller=B1 Called=C, Connected=C
	For D :
	LINE_CALLSTATE
	param1=x100, CONNECTED Caller = D, Called = B2, Connected = B2
	For B1' :
	LINE_CALLSTATE
	CONNECTED INACTIVE
	CONFERENCED Caller=A, Called=B1, Connected=A
	CONFERENCED Caller=B1 Called=C, Connected=C
Application issues lineDevSpecific(SLDST_JOIN) with the call on B1 as survival call	For A
	CONNECTED
	CONFERENCED Caller=A, Called=B1, Connected=B1
	CONFERENCED Caller=A Called=C, Connected=C
	CONFERENCED Caller=A Called=D, Connected=D
	For B1
	CONNECTED
	CONFERENCED Caller=A, Called=B1, Connected=A
	CONFERENCED Caller=B1 Called=C, Connected=C
	CONFERENCED Caller=B1 Called=D, Connected=D
	For B2
	Call will go IDLE
	For C
	CONNECTED
	CONFERENCED Caller=B1, Called=C, Connected=B1
	CONFERENCED Caller=C Called=A, Connected=A
	CONFERENCED Caller=C Called=D, Connected=D
	For D
	CONNECTED
	CONFERENCED Caller=B1, Called=C, Connected=B1
	CONFERENCED Caller=D Called=A, Connected=A
	CONFERENCED Caller=D Called=C, Connected=C
	For B1'
	CONNECTED INACTIVE
	CONFERENCED Caller=A, Called=B1, Connected=A
	CONFERENCED Caller=B1 Called=C, Connected=C
	CONFERENCED Caller=B1 Called=D, Connected=D

Join Two Calls from Different Lines to B1 while B1 is not Monitored by TAPI

Action	Expected Events
A ‡ B1 is HOLD,
C ‡ B2 is connected	For A :
	LINE_CALLSTATE
	param1=x100, CONNECTED Caller = A, Called = B1 Connected B1
	For B2 :
	LINE_CALLSTATE
	param1=x100, CONNECTED Caller = C, Called = B2 , Connected = C
	For C :
	LINE_CALLSTATE
	param1=x100, CONNECTED Caller = C, Called = B2, Connected = B2
User issues join request from phone with the call on B1 as survival call	For A
	CONNECTED
	CONFERENCED Caller=A, Called=B1, Connected=B1
	CONFERENCED Caller=A Called=C, Connected=C
	For B2
	Call will go IDLE
	For C
	CONNECTED
	CONFERENCED Caller=C, Called=B2, Connected=B1 (or A)
	CONFERENCED Caller=C Called=A, Connected=A (or B1)

Join Two Calls from Different Lines to B2

Action	Expected Events
A ‡ B1 is HOLD,
C ‡ B2 is connected	For A :
	LINE_CALLSTATE
	param1=x100, CONNECTED Caller = A, Called = B1 Connected B1
	For B1 :
	LINE_CALLSTATE
	param1=x100, HOLD Caller = A, Called = B1, Connected = A
	For B2 :
	LINE_CALLSTATE
	param1=x100, CONNECTED Caller = C, Called = B2 , Connected = C
	For C :
	LINE_CALLSTATE
	param1=x100, CONNECTED Caller = C, Called = B2, Connected = B2
	For B1' :
	LINE_CALLSTATE
	param1=x100, HOLD Caller = A, Called = B1, Connected = A
Application issues lineDevSpecific(SLDST_JOIN) with the call on B1 as survival call	For A
	CONNECTED
	CONFERENCED Caller=A, Called=B1, Connected=B1
	CONFERENCED Caller=A Called=C, Connected=C
	For B1
	CONNECTED
	CONFERENCED Caller=A, Called=B1, Connected=A
	CONFERENCED Caller=B1 Called=C, Connected=C ??
	For B2
	Call will go IDLE
	For C
	CONNECTED
	CONFERENCED Caller=C, Called=B2, Connected=B1 (or A)
	CONFERENCED Caller=C Called=A, Connected=A (or B1)
	For B1'
	CONNECTED INACTIVE
	CONFERENCED Caller=A, Called=B1, Connected=A
	CONFERENCED Caller=B1 Called=C, Connected=C

Join Two Calls from Different Lines to B1 During Middle of SetUp_Conference

Action	Expected Events
A ‡ B1 is HOLD,	For A :
B1 issues setup conference
C ‡ B2 is connected
	LINE_CALLSTATE
	param1=x100, CONNECTED Caller = A, Called = B1 Connected B1
	For B1 :
	Primary call
	LINE_CALLSTATE
	CONNECTED
	CONFERENCED Caller=A, Called=B1, Connected=B1
	Consult call
	DIALTONE
	For B2 :
	LINE_CALLSTATE
	param1=x100, CONNECTED Caller = C, Called = B2 , Connected = C
	For C :
	LINE_CALLSTATE
	param1=x100, CONNECTED Caller = C, Called = B2, Connected = B2
	For B1' :
	LINE_CALLSTATE
	param1=x100, HOLD Caller = A, Called = B1, Connected = A
Application issues lineDevSpecific(SLDST_JOIN) with the call on B2 as survival call	For A:
	CONNECTED
	CONFERENCED Caller=A, Called=B1, Connected=B2
	CONFERENCED Caller=A Called=C, Connected=C
	For B1
	Both calls will go IDLE
	For B2
	CONNECTED
	CONFERENCED Caller=B1, Called=A, Connected=A
	CONFERENCED Caller=C Called=B1, Connected=C
	For C
	CONNECTED
	CONFERENCED Caller=C, Called=B2, Connected=B2 (or A)
	CONFERENCED Caller=C Called=A, Connected=A (or B2)
	For B1'
	Calls go IDLE

B1 Performs a Join Across Line Where B1 is already in a Conference Created by A

Action	Expected Events
A, B1, C are in a conference created by A	For A:
	Conference - Caller="A", Called="B1", Connected="B1"
	Connected
	Conference - Caller="A", Called="C", Connected="C"
	For B1:
	Conference - Caller="A", Called="B1", Connected="A"
	Connected
	Conference - Caller="B1", Called="C", Connected="C"
	For C:
	Conference - Caller="B1", Called="C", Connected="B1"
	Connected
	Conference - Caller="C", Called="A", Connected="A"
	For A:
	B2 calls D, D answers
	Conference - Caller="A", Called="B1", Connected="B1"
	Connected
	Conference - Caller="A", Called="C", Connected="C"
	For B1:
	Conference - Caller="A", Called="B1", Connected="A"
	OnHold
	Conference - Caller="B1", Called="C", Connected="C"
	For B2:
	Connected - Caller="B2", Called="D", Connected="D"
	For C:
	Conference - Caller="B1", Called="C", Connected="B1"
	Connected
	Conference - Caller="C", Called="A", Connected="A"
	Connected - Caller="B2", Called="D", Connected="B2"
B1 issues a lineDevSpecific(SLDST_JOIN) to join the calls on B1 and B2.	For A:
	Conference - Caller="A", Called="B1", Connected="B1"
	Connected
	Conference - Caller="A", Called="C", Connected="C"
	Conference - Caller="A", Called="D", Connected="D"
	For B1:
	Conference - Caller="A", Called="B1", Connected="B1"
	Conference - Caller="A", Called="B1", Connected="A"
	Connected
	Conference - Caller="B1", Called="C", Connected="C"
	Conference - Caller="B1", Called="D", Connected="D"
	For B2:
	Call will go IDLE
	For C:
	Conference - Caller="B1", Called="C", Connected="B1"
	Connected
	Conference - Caller="C", Called="A", Connected="A"
	Conference - Caller="C", Called="D", Connected="D"
	For D:
	Conference - Caller="B1", Called="D", Connected="B1"
	Connected
	Conference - Caller="D", Called="A", Connected="A"
	Conference - Caller="D", Called="C", Connected="C"

B2 Performs a Join Across Line Where B1 is already in a Conference Created by A

Action	Expected Events
A,B1,C are in a conference created by A	For A:
	Conference - Caller="A", Called="B1", Connected="B1"
	Connected
	Conference - Caller="A", Called="C", Connected="C"
	For B1:
	Conference - Caller="A", Called="B1", Connected="A"
	Connected
	Conference - Caller="B1", Called="C", Connected="C"
	For C:
	Conference - Caller="B1", Called="C", Connected="B1"
	Connected
	Conference - Caller="C", Called="A", Connected="A"
B2 calls D, D answers	For A:
	Conference - Caller="A", Called="B1", Connected="B1"
	Connected
	Conference - Caller="A", Called="C", Connected="C"
	For B1:
	Conference - Caller="A", Called="B1", Connected="A"
	OnHold
	Conference - Caller="B1", Called="C", Connected="C"
	For B2:
	Connected - Caller="B2", Called="D", Connected="D"
	For C:
	Conference - Caller="B1", Called="C", Connected="B1"
	Connected
	Conference - Caller="C", Called="A", Connected="A"
	For D:
	Connected - Caller="B2", Called="D", Connected="B2"
B2 issues a lineDevSpecific(SLDST_JOIN) to join the calls on B1 and B2.	For A:
	Conference - Caller="A", Called="B1", Connected="B2"
	Connected
	Conference - Caller="A", Called="C", Connected="C"
	Conference - Caller="A", Called="D", Connected="D"
	For B1:
	Conference - Caller="A", Called="B1", Connected="A"
	Connected
	Conference - Caller="B1", Called="C", Connected="C"
	Conference - Caller="B1", Called="D", Connected="D"
	For B2:
	Call will go IDLE
	For C:
	Conference - Caller="B2", Called="C", Connected="B2"
	Connected
	Conference - Caller="C", Called="A", Connected="A"
	Conference - Caller="C", Called="D", Connected="D"
	For D:
	Conference - Caller="B2", Called="D", Connected="B2"
	Connected
	Conference - Caller="D", Called="A", Connected="A"
	Conference - Caller="D", Called="C", Connected="C"

B1 Performs a Join Across Line Where B1 is in One Conference and B2 is in a Separate Conference

Action	Expected Events
A,B1,C are in conference1	For A (GCID-1):
D, B2, E are in conference2
	Conference - Caller="A", Called="B1", Connected="B1"
	Connected
	Conference - Caller="A", Called="C", Connected="C"
	For B1 (GCID-1):
	Conference - Caller="A", Called="B1", Connected="A"
	OnHold
	Conference - Caller="B1", Called="C", Connected="C"
	For C (GCID-1):
	Conference - Caller="B1", Called="C", Connected="B1"
	Connected
	Conference - Caller="C", Called="A", Connected="A"
	For D (GCID-2):
	Conference - Caller="D", Called="B2", Connected="B2"
	Connected
	Conference - Caller="D", Called="E", Connected="E"
	For B2 (GCID-2):
	Conference - Caller="D", Called="B2", Connected="D"
	Connected
	Conference - Caller="B2", Called="E", Connected="E"
	For E (GCID-2):
	Conference - Caller="B2", Called="E", Connected="B2"
	Connected
	Conference - Caller="E", Called="D", Connected="D"
B1 issues a lineDevSpecific(SLDST_JOIN) to join the calls on B1 and B2.	For A:
	Conference - Caller="A", Called="B1", Connected="B1"
	Connected
	Conference - Caller="A", Called="C", Connected="C"
	Conference - Caller="A", Called="CFB-2", Connected=" CFB-2"
	For B1:
	Conference - Caller="A", Called="B1", Connected="A"
	Connected
	Conference - Caller="B1", Called="C", Connected="C"
	Conference - Caller="B1", Called=" CFB-2", Connected=" CFB-2"
	For B2:
	Call will go IDLE
	For C:
	Conference - Caller="B1", Called="C", Connected="B1"
	Connected
	Conference - Caller="C", Called="A", Connected="A"
	Conference - Caller="C", Called=" CFB-2", Connected=" CFB-2"
	For D:
	Connected
	Conference - Caller="D", Called="E", Connected="E"
	conference - Caller="D", Called=" CFB-1", Connected=" CFB-1"
	For E:
	Connected
	Conference - Caller="E", Called="D", Connected="D"
	Conference - Caller="E", Called=" CFB-1", Connected=" CFB-1"