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Contents
- CDR search
- CDR search
- Generate CDR search by user
- Generate CDR search by gateway
- Generate CDR search by cause for call termination
- View call termination details
- Generate CDR search by call precedence
- Generate CDR search for malicious calls
- Generate CDR search for call types
- Related topics
- Additional documentation
CDR search
CAR provides reporting capabilities for three levels of users: administrators, managers, and individual users. Only CAR administrators can use CDR Search.
- CDR search
- Generate CDR search by user
- Generate CDR search by gateway
- Generate CDR search by cause for call termination
- View call termination details
- Generate CDR search by call precedence
- Generate CDR search for malicious calls
- Generate CDR search for call types
- Related topics
- Additional documentation
CDR search
In all CDR Search reports, the system only displays the oldest 100 records that fall into the time and date range that you configure. The CDR Search reports generate only in HTML format.
You can configure CDR searches to verify the details of a call. The search forms groups of all the related legs of a call, which can be useful if the call involves a conference or transfer. This method helps you track the progress and quality of each part of an entire call.
This section describes the following features:
- CDR Search by User/Phone Number/SIP URL - Available for CAR administrators. You can search CDRs by user or directory number (calling, original called, final called, or bridge number) to analyze call details for the first 100 records that satisfy the search criteria. You can search for calls by using specific numbers for the period that you specify, which helps you trace calls that are placed from or to any specific numbers for diagnostic or informational purposes. All associated records, such as transfer and conference calls, appear together as a logical group. If you do not specify the phone number or SIP URL, the system returns the first 100 CDR records that match the date range that you specify.
- CDR Search by Gateway - Available for CAR administrators. You can search CDRs by gateways to analyze the call details of calls that are using specific gateways. This method helps you trace issues on calls through specific gateways.
- CDR Search by Cause for Call Termination - Available for CAR administrators. You can search CDRs by cause for call termination to get information about the cause for the termination of a call. You can choose from a list of causes for call termination and can generate the report for a particular date range. The generated report contains the report criteria, along with the total number of calls that were placed in the given time. In addition, a table displays with the fields Call Termination Cause Value and description, the total number of calls, and the percentage of calls for each Call Termination Cause, and an option to choose the CDRs.
- CDR Search by Call Precedence Level - Available for CAR administrators. You can search CDRs by call precedence level. The report that generates allows you to view the CDRs on the basis of precedence. You can choose the precedence level and date range for which to generate a report. The report displays the number of calls and the percentage of these calls for each precedence level that you choose. Report criteria display the precedence levels and date range for which the report generated information in the Call Precedence Details window. You can view the media information and the CDR-CMR dump from the CDR Search by Precedence Levels Result window. The media information and CDR-CMR dump information display in separate windows.
- CDR Search for Malicious Calls - Available for CAR administrators. You can search CDRs to get information about malicious calls. You can choose phone number or SIP URL and the date range for which to generate a report. The report displays the CDRs for all the malicious calls for a chosen phone number or SIP URL and date range. Report criteria display the phone number or SIP URL and the date range for which the report generated information. You can view the media information and CDR-CMR dump from the CDR-CMR search results window. The media information and CDR-CMR dump information display in separate windows.
- Export CDR/CMR - Available for CAR administrators. With this feature, you can export CDR/CMR dump information, for a given date range in the CSV format, to a location that you choose on your computer. You can also view the file size of the dump information and delete CDR/CMR files.
Before You Begin
Make sure that you set the Cisco Unified Communications Manager service parameters CDR Enabled Flag and Call Diagnostics Enabled to True (enabled), so the system can generate CDR/CMR data. By default, the system disables these service parameters. For more information about these service parameters, see the CDR service parameters.
All CAR reports use CDR data. Be sure to have the most current CDR data from which to build your reports. By default, CDR data loads continuously 24 hours a day, 7 days a week. However, you can set the loading time, interval, and duration as needed. See CAR system scheduler for more information.
Generate CDR search by user
ProcedureOnly CAR administrators use the CDR Search by User/Phone Number/SIP URL feature.
This section describes how to show the details of CDR data based on a user or phone number or SIP URL feature. You can search CDR data by user or directory number (calling, original called, or final called) to analyze call details for the oldest 100 records that satisfy the search criteria. If more than 100 records are returned, the system truncates the results. You can search for calls by using specific numbers for the period that you specify, which helps you trace calls that are placed from or to any specific numbers for diagnostic or informational purposes. All associated records, such as transfer, mobility, silent monitoring and recording, and conference calls, appear together as a logical group.
Step 1 Choose . The CDR Search window displays.
Note You can enter a wildcard pattern like "!" or "X" to search on phone number or SIP URL. The "!" represents any n digit that has 0-9 as each of its digits, and the "X" represents a single digit in the range 0-9.
Step 2 Perform one of the following tasks:
Step 3 Choose the date and time range of the period for which you want to see CDR data for the specified user or phone number or SIP URL. Current time displays in both Coordinated Universal Time (UTC) and local time and uses the following rules:
- The UTC and local time comprises a numeric string of mmddyyyy hhmmss, as in January 15, 2007 12:00:00.
- The default FromDate and ToDate values display in UTC time.
- The default ToDate specifies the current time of the server in UTC time.
- The default FromDate value specifies the ToDate value minus 1 hour. For example, if ToDate = January 15, 2007 12:00:00, the FromDate default value = January 15, 2007 11:00:00 (all times in UTC).
Step 4 Choose whether to run the CDR Search report with grouping or without grouping. If you choose with grouping, check the check box beside With Grouping. The default value specifies Without Grouping.
Note With Grouping choice means that the system returns CDR records that match the date and time range for the search, and groups them with their associated records. Without Grouping returns all the CDR records that match the date and time range without grouping together all the associated records for each call.
Step 5 Click the OK button. The CDR-CMR Search Results window displays. The system only displays the oldest 100 records that fall into the date range that you configured in Step 3.
Step 6 To view the CMR data, click the Others button. To view both the CDR and CMR data fields, click the View button. Step 7 To mail the report to e-mail recipient(s), follow the steps in the Mail reports.
Related References
Generate CDR search by gateway
ProcedureOnly CAR administrators use the CDR Search by Gateway feature.
This section describes how to search CDR data based on a specific gateway type or on those gateways that use a chosen route pattern.
Step 1 Choose . The CDR Search by Gateway window displays.
Step 2 Perform one of the following tasks:
Step 3 Choose a gateway type from the list. The gateway name displays in the List of Gateways box.
Note The List of Gateways box will display up to 200 gateways that are configured for the chosen gateway type.
Step 4 In the List of Gateways box, choose the gateways that you want to include in the report.
Note You can generate a report for up to 15 gateways at a time. If you choose more than 15 gateways, you will receive a message that states "Select 15 or fewer gateways to generate new report."
Step 5 To move the chosen gateway to the list of Selected Gateways box, click the down arrow. The gateway that you chose displays in the Selected Gateways box.
Step 6 Choose the date and time range of the period during which you want to search CDR data. Current time displays in both Coordinated Universal Time (UTC) and local time and uses the following rules:
- The UTC and local time comprise a numeric string of mmddyyyy hhmmss, as in January 15, 2007 12:00:00.
- The default FromDate and ToDate values display in UTC time.
- The default ToDate specifies the current time of the server in UTC time.
- The default FromDate value specifies the ToDate value minus 1 hour. For example, if ToDate = January 15, 2007 12:00:00, the FromDate default value = January 15, 2007 11:00:00 (all times in UTC).
Step 7 Choose whether to run the CDR Search report with grouping or without grouping. If you chose with grouping, check the check box beside With Grouping. The default specifies Without Grouping
Note With Grouping choice means that the system returns CDR records that match the date and time range for the search, and groups them with their associated records. Without Grouping returns all the CDR records that match the date and time range without grouping together all the associated records for each call.
Step 8 Click the OK button. The CDR-CMR Results window displays. The system only displays the oldest 100 records that fall into the date and time range that you configured in Step 6. If more than 100 records are returned, the system truncates the results.
Step 9 To view the CMR data, click the Others button. To view both the CDR and CMR data fields, click the View button. Step 10 To mail the report to e-mail recipient(s), follow the steps in the Mail reports.
Related References
Generate CDR search by cause for call termination
ProcedureOnly CAR administrators use the CDR Search by Cause for Call Termination feature. The following tables contain the call termination cause codes by which you may search.
This section describes how to search for information about the cause for termination of a call.
Step 1 Choose . The Cause for Call Termination window displays.
Step 2 To search for the cause(s) of the termination of a call, highlight the cause(s) in the list of call termination causes.
Tip You can select more than one cause by clicking the causes that you want while holding down the Ctrl key on your keyboard. You can also select all causes in the list by holding down the Shift key while clicking all causes.
Step 3 With the desired cause(s) highlighted, click the down arrow above the Selected Call Termination Causes box. The cause(s) that you selected displays in the Selected Call Termination Causes list box.
Note To view a complete list of Call Termination Causes, see the "Call Termination Cause Codes" section in the Cisco Unified Communications Manager Call Detail Records Administration Guide.
Step 4 Choose the date and time range of the period during which you want to search CDR data. When you configure the time range, use UTC. Step 5 Choose whether to run the CDR Search report with grouping or without grouping. If you chose with grouping, check the box beside With Grouping. The default specifies Without Grouping
Note With Grouping choice means that the system returns CDR records that match the date and time range for the search and groups them with their associated records. Without Grouping returns all the CDR records that match the date and time range without grouping together all the associated records for each call.
Step 6 Click OK. The Call Termination Details window displays the report criteria for which the report was generated, along with the total number of calls that were placed during the given time range as well as how many call legs and the percentage of call legs for each cause code that is selected. The system displays only the oldest 100 records that fall into the date and time ranges that you configured in Step 4. If more than 100 records are returned, the system truncates the results.
Step 7 To view CDRs, see the View call termination details.
Related References
View call termination details
Before You BeginProcedureFollow the steps in the Generate CDR search by cause for call termination to display the Call Termination Details window.
Step 1 In the Select CDRs field, check the check box beside the individual CDRs that you want to view or, if you want to view all CDRs in the list, check the Select CDRs check box. Step 2 After you have chosen the CDRs that you want to view, click View CDRs. The CDR-CMR Search Results window displays.
To view the media information and the CDR-CMR dump records, click the Others and View links.
Step 3 To print information that displays on the window, click the Edit button in your browser. Right-click the Select All button to highlight the section of the report that you want to print. Click the Print button. Step 4 To mail the report in an e-mail, click Send Report and follow the procedure that is described in the Mail reports.
Related References
Generate CDR search by call precedence
ProcedureOnly CAR administrators use the CDR Search by Call Precedence Levels feature.
This section describes how to search for calls according to call precedence.
Step 1 Choose . The CDR Search by Precedence Levels window displays.
Step 2 In Select Precedence Levels, check the check box(es) for the call precedence level(s) on which you want to search as described in the following table.
Note To check the check boxes of every precedence level, click Select All. To clear the check boxes, click Clear All.
Step 3 In the From Date field, choose the date and time from which you want CDRs searched. Current time displays in both Coordinated Universal Time (UTC) and local time and uses the following rules:
- The UTC and local time comprises a numeric string of mmddyyyy hhmmss, as in January 15, 2007 12:00:00.
- The default FromDate and ToDate values displays in UTC time.
- The default ToDate specifies the current time of the server in UTC time.
- The default FromDate value specifies the ToDate value minus 1 hour. For example, if ToDate = January 15, 2007 12:00:00, then the FromDate default value = January 15, 2007 11:00:00 (all times in UTC).
Step 4 In the To Date field, choose the date and time to which you want CDRs searched. Step 5 Choose whether to run the CDR Search report With Grouping or Without Grouping. If you chose With Grouping, check the check box beside With Grouping. The default value specifies Without Grouping
Note With Grouping choice means that the system returns CDR records that match the date and time range for the search and groups them with their associated records. Without Grouping returns all the CDR records that match the date and time range without grouping together all the associated records for each call.
Step 6 Click OK. The Call Precedence Details window displays and shows the call precedence levels and values, number of call legs, and percentage of call legs.
Step 7 In the Select CDRs column, check the check box(es) of the CDR(s) at which you want to look. Step 8 Click View CDRs. The CDR-CMR Search by Precedence Levels - CDR-CMR Search Results window displays. The system displays only the oldest 100 records that fall into the date and time ranges that you configured in Step 3 and Step 4. If more than 100 records are returned, the system truncates the results.
Step 9 To view the CMR data, click the Others button. To view both the CDR and CMR data fields, click the View button. Step 10 To mail the report to e-mail recipient(s), click Send Report and follow the steps in the Mail reports.
Related References
Generate CDR search for malicious calls
Procedure
Step 1 Choose . The CDR Search for Malicious Calls window displays.
Step 2 Perform one of the following tasks:
Step 3 Choose the date and time range of the period when you want to search CDR data. Current time displays in both Coordinated Universal Time (UTC) and local time and uses the following rules:
- The UTC and local time comprises a numeric string of mmddyyyy hhmmss, as in January 15, 2007 12:00:00.
- The default FromDate and ToDate values display in UTC time.
- The default ToDate specifies the current time of the server in UTC time.
- The default FromDate value specifies the ToDate value minus 1 hour. For example, if ToDate = January 15, 2007 12:00:00, then the FromDate default value = January 15, 2007 11:00:00 (all times in UTC).
Step 4 Choose whether to run the CDR Search report With Grouping or Without Grouping. If you chose with grouping, check the box beside With Grouping. The default value specifies Without Grouping
Note With Grouping means that the system returns CDR records that match the date and time range for the search and groups them with their associated records. Without Grouping returns all the CDR records that match the date and time range without grouping all the associated records for each call together.
Step 5 Click OK. The CDR-CMR Search Results window displays. The system only displays the oldest 100 records that fall into the date and time ranges that you configured in Step 3. If more than 100 records are returned, the system truncates the results.
Step 6 To view the CMR data, click the Others button. To view both the CDR and CMR data fields, click the View button. Step 7 To mail the report to e-mail recipient(s), follow the steps in the Mail reports.
Related References
Generate CDR search for call types
ProcedureOnly CAR administrators use the CDR Search for Different Call Types feature.
This section describes how to search for different call types.
Step 1 Choose . The CDR Search for Different Call Types window displays.
Note You can enter a wildcard pattern like "!" or "X" to search on phone number or SIP URL. The "!" represents any n digit that has 0-9 as each of its digits, and the "X" represents a single digit in the range 0-9.
Step 2 Choose the call type from the Select Call Type drop down list. The following is a list of the call types:
- Successful IME Call: Calls that were successfully routed through IME trunks.
- Failed IME Calls: Calls that tried to route through the IME trunk, but failed.
- IME Calls with Fallback to Alternate Route: Calls which were initially routed through the IME trunk, but due to some reason (for example, poor QoS), the fallback mechanism was initiated and these calls were re-routed mid-call to an alternate route. The alternate route is typically a PSTN route.
- Successful Fallback Calls to Alternate Route: Calls which successfully fell back to the alternate route. The alternate route is typically a PSTN route.
- Failed Fallback Calls to Alternate Route: Calls which failed to fall back to the alternate route.
- Calls on Alternate Route due to IME Redirection: Calls that tried to route (at call setup) to IME, but for some reason were routed to an alternate route. The alternate route is typically a PSTN route.
Step 3 Perform one of the following tasks:
Step 4 Current time displays in both Coordinated Universal Time (UTC) and local time. The UTC and local time comprises a numeric string of mmddyyyy hhmmss, as in January 15, 2007 12:00:00. Step 5 From the Select TimeZone field, choose the time zone that you want to use to search the CDRs. Options include your local time zone and Greenwich Mean Time (GMT). Step 6 In the From Date field and the To Date field, choose the date and time from and to which you want to search the CDRs, respectively. The times in the From and To fields use the following rules:
- The default FromDate and ToDate values displays in UTC time.
- The default ToDate specifies the current time of the server in UTC time.
- The default FromDate value specifies the ToDate value minus 1 hour. For example, if ToDate = January 15, 2007 12:00:00, then the FromDate default value = January 15, 2007 11:00:00 (all times in UTC).
Step 7 Click OK. The CDR-CMR Search Results window displays. The system displays only the oldest 100 records that fall into the date and time ranges that you configured in Step 3 and Step 4. If more than 100 records are returned, the system truncates the results.
Step 8 To view the CMR data, click the Others button. To view both the CDR and CMR data fields, click the View button. Step 9 To mail the report to e-mail recipient(s), click Send Report and follow the steps in the Mail reports.
Related References
