The Gateway Detail report includes the following fields. See
the table.
Table 1 Gateway Detail Report Fields
Field
Description
Date
The date when the call went through the gateway.
Orig. Time
The time when the call went through the gateway.
Term. Time
The time that the call terminated.
Duration(s)
The duration, in seconds, that the call was
connected. The duration specifies the difference between the Dest Connect and
the Dest Disconnect times.
Orig
The directory number from which the call was placed.
Dest
The directory number to which the call was originally
placed. If the call was not forwarded, this directory number should match the
Final Destination number. If the call was forwarded, this field contains the
original destination number of the call before it was forwarded.
Orig. Codec
The codec code (compression or payload code) that the
call originator used on its sending side during this call. This code may differ
from the codec code that was used on its receiving side.
Dest. Codec
The codec code (compression or payload code) that the
destination used on its sending side during this call. This code may differ
from the codec code that was used on its receiving side.
Orig. Device
The device name of the device that placed the call.
For incoming and tandem calls, this field specifies the device name of the
gateway.
Dest Device
The device name of the device that received the call.
For outgoing and tandem calls, this field specifies the device name of a
gateway. For conference calls, this field specifies the device name of the
conference bridge.
Orig QoS
QoS depicts the voice-quality grade that was achieved
for the calls.
Dest QoS
The QoS category that was experienced by the receiver
of the call.
Figure 1
displays sample output of the Gateway Detail Report in PDF format.
Figure 1. Gateway Detail Report
Gateway summary report results
The Gateway Summary report includes the following fields. See
the following table.
Note
The Gateway Summary report segregates calls for each call
classification that the user selects and divides the calls based on QoS type.
Table 2 Gateway Summary Report Fields
Field
Description
Call Classification
Shows the type of call (internal, incoming, and
tandem.)
Quality of Service
Shows a summary of the performance of the various
gateways with the total number of calls for each voice-quality category. The
parameters set in the
Define QoS Values
provide the basis for all voice-quality categories.
Good - QoS for
these calls specifies the highest possible quality.
Acceptable - QoS
for these calls, although slightly degraded, still falls within an acceptable
range.
Fair - QoS for
these calls, although degraded, still falls within a usable range.
Poor - QoS for
these calls was unsatisfactory.
NA - These calls
did not match any criteria for the established QoS categories.
Calls
Shows the total calls for the particular call
classification.
Duration (sec)
Shows the total duration for all the calls for the
particular call classification.
The following figure displays sample output of the Gateway
Summary Report in PDF format.
Figure 2. Gateway Summary Report
Gateway and route utilization report results
The Gateway, Route Group, Route List, and Route Pattern
Utilization reports provide similar output. If you choose to display the report
in PDF format, the report shows the utilization as a bar chart. A graph
displays for each selected gateway or route group. See the table.
Table 3 Gateway and Route Utilization Report Fields
Field
Description
Time/Day
Time in one-hour blocks if you chose Hourly or
one-day blocks if you chose weekly or monthly. The results show the utilization
for each hour or day for the entire period that is shown in the from and to
dates.
%
Gateway, route group, route list, or route pattern
utilization percentage. This field gives the estimated utilization percentage
of the gateways or route groups or route lists or route patterns relative to
the total number of calls that all the gateways put together can support at any
one time.
Figure 1
displays sample output of the Gateway Utilization Report in PDF format.
Figure 3. Gateway Utilization Report
Figure 2
displays sample output of the Route/Hunt List Utilization report in PDF format.
Figure 4. Route/Hunt List Utilization Report
Figure 3
displays sample output from the Route and Line Group Utilization report in PDF
format.
Figure 5. Route and Line Group Utilization Report
Figure 4
displays sample output of the Route Pattern/Hunt Path Utilization report in PDF
format.
The Hunt Pilot Summary report includes the following fields.
See the table.
Table 4 Hunt Pilot Summary Report Fields
Field
Description
Time
Time in one-hour blocks if you chose Hourly or
one-day blocks if you chose weekly or monthly. The results show the call
details for each hour or day for the entire period that is shown in the from
and to dates.
No.of Calls Presented/Received
Number of calls presented and received at the
specified time duration/day.
Number of calls received = Number of calls handled +
Number of calls abandoned + Number of calls Forwarded due to no Answer + Number
of calls Forwarded due to Busy + Number of calls Failed.
No.of Calls Handled/Answered
Number of calls answered.
No.of Calls Abandoned (Not Answered nor Redirected)
Number of calls that went on/off hook but were never
connected or answered.
No.of Calls Forwarded due to no Answer (FONA)
Number of calls that were forwarded due to no reply.
No.of Calls Forwarded due to Busy (FOB)
Number of calls that were forwarded since the
receiving end was busy.
No.of Calls Failed
Number of calls that failed to go through.
Hunt Pilot Name
Lists the name of the available Hunt Pilots.
Line Number
List the line numbers of the hunt members.
Figure 1
displays sample output of the Hunt Pilot Summary report in PDF format.
Figure 7. Hunt Pilot Summary Report
Hunt pilot detail report results
The Hunt Pilot Detail report includes the following fields.
See the table.
Table 5 Hunt Pilot Detail Report Fields
Field
Description
Date/Time connected
Date and Time when the call was received
Date/Time disconnected
Date and Time when the call ended
Duration
Time duration of the call
Calling Party
Directory number (DN) of the caller
Called Party
Hunt Pilot Directory number (DN)
Final Called Party Number
Directory Number where the call landed in the end.
If the call is landed in Hunt Pilot, then it will show its member DN. Suppose
the call forward is set from member DN to some other DN, it will show that DN
where the call got forwarded.
The number of the hunt member is displayed only when
the Show Line Group Member DN in finalCalledPartyNumber CDR Field is set to
true. If the value is set to false, the Hunt Pilot DN is displayed in this
field. For details on setting this parameter see, Service Parameters
Configuration in Cisco Unified CM Administration Guide.
Dest. Device Name
Device identifier of the device that answered the
call.
Call Answered
Indicates if the call was answered or not. Values
could be Yes or No.
Call Abandoned
Indicates if the call was abandoned. Values could be
Yes or No.
Call Forwarded Due to No Answer (FONA)
Indicates if the call was forwarded due to no reply.
Values could be Yes or No.
Call Forwarded Due to Busy (FOB)
Indicates if the call was forwarded since the
answering end was busy. Values could be Yes or No.
Call Failed
Indicates if the call failed to get through. Values
could be Yes or No.
Call Reference
Identification number to trace the call. This is the
globalcallid_callid value in the CDR database.
Figure 1
displays sample output of the Hunt Pilot Details report in the PDF format.
Figure 8. Hunt Pilot Details Report
Conference call detail report results
You can choose to generate Conference Call information in
either a summary or a detailed report. The reports display the call details in
a table when you generate the report in PDF format. The following tables show
the fields in the Conference Call Detail and Summary reports. See the tables.
Note
The report criteria include the type of conference (ad hoc and/or
meet-me) and the From and To date range.
Time that the first participant enters the
conference.
Term. Time
Time that the last participant leaves the
conference.
No. of Participants
Number of participants in the conference.
Duration
Sum of the duration of individual participants in
the conference in seconds.
Device Name
Names of the conference devices that were used.
Table 7 Conference Call Detail Report Fields
Field
Description
Conference Start Time
Time at which conference started.
Conference End Time
Time at which conference ended.
Connect Time
Time at which conference participants connected to
conference.
Disconnect Time
Time at which conference participants disconnected
from conference.
Duration
Total time of conference.
Directory Number
Directory number of participants.
Call Classification
Call types of conference (internal, incoming, and so
on.)
Device Name
Names of the conference devices that were used.
QoS
Quality of service.
Figure 1
displays sample output of the Conference Call Details Summary report in PDF
format.
Figure 9. Conference Call Details Summary Report
Conference bridge utilization report results
The Conference Bridge Utilization report provides the
following fields. If you choose PDF format, the report shows the utilization as
a table. See the table.
Time in one-hour blocks if you chose Hourly or
one-day blocks if you chose day of week or daily.
% Usage
Conference bridge utilization percentage.
Conf. Bridge
The conference bridge device that is used to hold
conference calls.
Type
Either hardware or software conference bridge.
Max Streams
The number of conferences that can be held at a time
along with the number of people per conference.
Figure 1
displays sample output of the Conference Bridge Utilization report in PDF
format.
Figure 10. Conference Bridge Utilization Report
Voice messaging utilization report results
The Voice Messaging Utilization report provides the
following fields. See the table.
Table 9 Voice Messaging Utilization Report Fields
Field
Description
Time/Day
Time in one-hour blocks if you chose Hourly or
one-day blocks if you chose day of week or daily.
% Usage
Voice-messaging percentage.
Voice Messaging Ports
The sum of the maximum number of ports for all the
gateways under the route patterns that are configured for the voice-messaging
systems and the entries in the Device table of
Cisco Unified Communications Manager that have type
Class as 8.
Voice Messaging Gateways
The originating or destination device name of the
gateways under the route patterns that are configured for the voice-messaging
systems.
Number of Ports
The number of ports that the voice-messaging gateway
supports.
Figure 1
displays sample output of the Voice Messaging Utilization report in PDF format.
Figure 11. Voice Messaging Utilization Report
Trunk utilization report results
The Trunk Utilization report provides the following fields.
If you choose to display the report in PDF format, the report shows the
utilization as a bar chart. A graph displays for each selected trunk. See the
table.
Table 10 Trunk Utilization Report Fields
Field
Description
Time/Day
Time in one-hour blocks if you chose Hourly or
one-day blocks if you chose weekly or monthly. The results show the utilization
for each hour or day for the entire period that is shown in the from and to
dates.
%
Trunk utilization percentage. This field gives the
estimated utilization of the trunks relative to the total number of calls that
passed through the devices.
Figure 1 to Figure 4
display sample output pages of the Trunk Utilization Report in PDF format.
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