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Top N user reports
CAR provides reporting capabilities for three levels of users:
- Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting.
- Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls.
- Individual users - Generate a billing report for their calls.
Note
Depending on your job function, you may not have access to every report that is described in this chapter.
Top N reports
Top N Charge reports the users who made the maximum charge for the specified date range. If you are a manager, the report includes the top charges for all calls that users who report to you made during the specified period. If you are a CAR administrator, the report includes the top charges for all calls that all users on the system made for the specified period. You can generate each Top N Charge report with options to show the information by individual users, by destinations, or by all calls.
Top N Duration reports the top number of users that incurred a maximum time on calls during a period that you specify. If you are a manager, the report lists the top number of users who report to you that incurred a maximum time for calls that were made during the chosen date range, starting with the longest. If you are a CAR administrator, the report lists the top number of users that incurred a maximum time for calls that were made during the chosen date range, starting with the longest. You can generate each Top N Duration report with options to show the information by individual users, by destinations, or by all calls.
Top N Number of Calls reports the top number of calls that were made and received by users during a period that you specify. If you are a manager, the report lists the top number of calls by users among the users who report to you for the chosen date range. If you are a CAR administrator, the report lists the top number of calls for each user in the system. You can generate each Top N Number of Calls report with options to show the information by individual users and by extensions.
- Generate Top N by charge reports
- Generate Top N by duration reports
- Generate Top N by number of calls reports
Generate Top N by charge reports
ProcedureThis section describes how to generate, view, or mail reports about the top calls when classified by cost.
Step 1 Perform one of the following tasks:
Step 2 In the Select Call Types area, check the check boxes for the types of calls that you want the report to include. These boxes display only when you choose Generate New Report from the Available Reports drop-down list box, as described in the following table. The next table describes the call types.
Tip To check all check boxes, click Select All; to uncheck the check boxes, click Clear All.
Table 1 Top N by Charge Call Types Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan.
Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
Long-distance calls that originate in the Cisco Unified Communications Manager network going out through the PSTN.
International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.
Inbound calls that originate outside the Cisco Unified Communications Manager network and enter the Cisco Unified Communications Manager network through a gateway.
Inbound calls that originate outside the Cisco Unified Communications Manager network, enter the Cisco Unified Communications Manager network through a gateway, and transfer outbound from the Cisco Unified Communications Manager network through a gateway.
All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
Step 3 In the Report Type field, choose a report type as described in the following table.
Note Top N Destination by Charge reports display the top destinations based on the charge incurred. If the same destination number comprises different call classifications (for example, some are Internal, and some are Incoming), they get treated and listed separately in these reports.
Step 4 In the Available Reports field, choose an automatically generated report (if available) and go to the table or use the default setting, Generate New Report, and go to the table.
Note You can only choose the automatically generated report if you are logged in as CAR administrator. The automatically generated reports do not display in the drop-down list box if you are logged in as a manager.
Step 5 Enter the number (n) of records to display in the report in the No of Records field. The default designates five. Step 6 Choose the date range for the period for which you want to generate the report. Step 7 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records. Step 8 Click the View Report button. The report displays.
Step 9 If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports.
Related References
Generate Top N by duration reports
ProcedureThis section describes how to generate, view, or mail reports about the top calls when they are classified by duration.
Step 1 Perform one of the following tasks:
Step 2 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. These boxes display only when you choose Generate New Report from the Available Reports drop-down list box, as described in the following table. The next table describes the call types.
Table 3 Top N by Duration Call Types Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan.
Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
Long-distance calls that originate in the Cisco Unified Communications Manager network going out through the PSTN.
International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.
Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network.
Inbound calls that originate outside the Cisco Unified Communications Manager network, enter the Cisco Unified Communications Manager network through a gateway, and then are transferred outbound from the Cisco Unified Communications Manager network through a gateway.
All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
Step 3 In the Report Type field, choose a report type as described in the following table.
Note Top N Destinations by Duration reports display the top destinations based on the duration of the calls. If the same destination number comprises different call classifications (for example, some are Internal and some are Incoming), they get treated and listed separately in these reports.
Step 4 In the Available Reports field, choose an automatically generated report (if available) and go to the table or use the default setting, Generate New Report and go to the table.
Note You can only choose the automatically generated report if you are logged in as a CAR administrator. The automatically generated reports do not display in the drop-down list box if you are logged in as a manager.
Step 5 Enter the number (n) of records to display in the report in the No of Records field. The default designates five. Step 6 Choose the date range for the period for which you want to generate the report. Step 7 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records. Step 8 Click the View Report button. The report displays.
Step 9 If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports.
Related References
Generate Top N by number of calls reports
ProcedureThis section describes how to generate, view, or mail reports about the top calls when classified by volume.
Step 1 Perform one of the following tasks:
Step 2 In the Select Call Types area, check the check boxes for the types of calls that you want included in the report. These boxes display only when you choose Generate New Report from the Available Reports drop-down list box, as described in the following table. The next table describes the call types.
Table 5 Top N by Number of Calls Call Types Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan.
Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).
Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
Long-distance calls that originate in the Cisco Unified Communications Manager network going out through the PSTN.
International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.
Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network.
Inbound calls that originate outside the Cisco Unified Communications Manager network, enter the Cisco Unified Communications Manager network through a gateway, and transfer outbound from the Cisco Unified Communications Manager network through a gateway.
All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
Step 3 In the Report Type field, choose a report type as described in the following table. Step 4 In the Available Reports field, choose an automatically generated report (if available) and go to the table or use the default Generate New Report and go to the table.
Note You can only choose the automatically generated report if you are logged in as a CAR administrator. The automatically generated reports do not display in the drop-down list box if you are logged in as a manager.
Step 5 Enter the number (n) of records that display in the report in the No of Records field. The default designates five. Step 6 Choose the date range for the period for which you want to generate the report. Step 7 If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. Be aware that the CSV-format report is limited to 20,000 records. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area. Be aware that the PDF-format report is limited to 5000 records. Step 8 Click the View Report button. The report displays.
Step 9 If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports.
Related References
