Cisco Unified CDR Analysis and Reporting Administration Guide, Release 9.0(1) - CAR device reports [Cisco Unified Communications Manager (CallManager)]

Contents
CAR device reports
Device reports summary descriptions
Related topics
Additional documentation
CAR device reports

CAR provides reporting capabilities for three levels of users: administrators, managers, and individual users. Only administrators generate device reports.

Device reports track the load and performance of Cisco Unified Communications Manager related devices, such as conference bridges, voice-messaging servers, gateways, and trunks.

Device reports summary descriptions
Related topics
Additional documentation

Device reports summary descriptions

Device reports help CAR administrators track the load and performance of Cisco Unified Communications Manager-related devices, such as conference bridges, voice-messaging server, gateways, and trunks. This section describes the device reports:

Gateway
Detail - Available for CAR administrators. Use the Gateway Detail report to track issues with specific gateways. The report provides a list of calls that used the specified gateways. Use this report to review detailed information about chosen gateways. You can specify gateways by type, such as all or some of the VG200 gateways in your system, or by only those gateways that use a particular route pattern. You can also specify search criteria based on call types and QoS values.

Summary - Available for CAR administrators. The Gateway Summary report provides a summary of all the calls that went through the gateways. It also provides the total number of calls and duration for each of the categories, namely Incoming, Tandem, and Outgoing (Long Distance, Local, International, Others, OnNet), and, also, the total calls for each QoS value for each gateway in the system. Use this report to track the functionality of the system on a daily basis. If you discover issues that need to be studied further, use the gateway detail report.

Utilization - Available for CAR administrators. The Gateway Utilization report provides an estimate of the utilization percentage of the gateway(s). You can examine the usage on the basis of each hour of a day or by a specified number of days of the week or month. Reports generate for each gateway that is chosen. Use this report for load balancing or capacity planning (to evaluate the need for adding or removing gateways, depending on their utilization). You can specify gateways by type, such as all or some of the VG200 gateways in your system, or by only those gateways that use a particular route pattern.

Route Patterns/Hunt Pilots
Route and Line Group Utilization - Only CAR administrators can generate the Route and Line Group Utilization report. This report provides an estimated utilization percentage of the chosen route and line group(s). You can examine the usage on the basis of each hour of a day or by a specified number of days of the week or month. Reports generate for each chosen route and line group. Use the report to analyze whether the route and line group capacity is sufficient to meet the usage requirements. Based on the results, you can decide whether additions are required. If you are load balancing gateways by using different route and line groups or route patterns and hunt lists that are assigned to the gateways, you can use this report to see the load for the whole grouping. This report also provides a convenient way of generating utilization information for a grouping of gateways by a particular route and line group; the group will also include any H.323 fallback gateways that are using the specified route and line group.

Route/Hunt List Utilization - Available for CAR administrators. The Route/Hunt List Utilization report provides an estimated utilization percentage of the chosen route/hunt list(s). You can examine the usage on the basis of each hour of a day or by a specified number of days of the week or month. Reports generate for each chosen route/hunt list. Use the report to analyze whether the route and line group capacity is sufficient to meet the usage requirements. Based on the results, you can decide whether additions are required. If you are load balancing gateways by using different route/hunt lists that are assigned to the gateways, you can use this report to see the load for the whole grouping. This report also provides a convenient way of generating utilization information for a grouping of gateways by a particular route/hunt list; the group will also include any H.323 fallback gateways that are using the chosen route/hunt list.

Route Pattern/Hunt Pilot Utilization - Available for CAR administrators. The Route Pattern/Hunt Pilot Utilization report provides an estimated utilization percentage of the chosen route pattern(s)/hunt pilot(s). You can examine the usage on the basis of each hour of a day or by a specified number of days of the week or month. Reports generate for each chosen route pattern/hunt pilot. Use the report to analyze system usage on the chosen route pattern/hunt pilot.

Hunt Pilot Summary - Only CAR administrators generate the Hunt Pilot Summary Report.The CDR Hunt Pilot Call Summary report displays the call details for the specified hunt pilot. This report displays an only an overview of the calls for the hunt pilots and hunt member information is not included. The CAR administrator can generate report for a maximum of five hunt pilot DNs.

Hunt Pilot Detail - Only CAR administrators generate the Hunt Pilot Detailed Call Report. This report displays call details for a hunt pilot number or a hunt member dn.

Conference Call Details - Available for CAR administrators. The Conference Call Details report allows you to generate and view details about conference calls and conference bridges. The Summary Report displays the summary information of conference calls within a chosen date/time range but does not contain information about each individual conference participant call leg. The Detailed Report displays the detailed information about the conference calls within a chosen date/time range and includes information about each individual conference participant call leg.

Conference Bridge Utilization - Available for CAR administrators. The Conference Bridge Utilization report provides an estimate of the utilization percentage of the conference bridge(s). You can examine the usage on the basis of each hour of a day or by a specified number of days of the week or month. Generate reports for all the conference bridges in the system. Use this report to determine the activity on the conference bridge(s) and whether you need to add additional resources. This report helps you identify usage patterns, so you can plan capacity when you discover recurring peaks in the usage pattern.

Voice Messaging Utilization - Available for CAR administrators. The Voice Messaging Utilization report provides an estimate of the utilization percentage of the voice-messaging device(s). You can examine the usage on the basis of each hour of a day or by a specified number of days of the week or month. Reports generate for each voice-messaging device. Use this report to determine the activity on the voice messaging device(s) and whether you need to add additional resources. This report helps you to identify usage patterns, so you can plan capacity when you discover recurring peaks in the usage pattern.

Trunk Utilization - Available for CAR administrators. Only CAR administrators generate the Trunk Utilization report. This report calculates the utilization reports for devices based on the duration of calls that passed through the devices. You can generate this report on an hourly, daily, or monthly basis. Reports generate for each trunk that is chosen. You can use this report for capacity assessment. You can also generate utilization reports for route groups, route lists and route patterns that are connected through trunks.

See the Related topics.

Related topics

Generate CDR Analysis and reporting

Gateway device reports

Route pattern and hunt pilot device reports

Conference bridge device reports

Voice messaging utilization device reports

Generate trunk utilization reports

CAR device reports results

Additional documentation

Cisco Unified Communications Operating System Administration Guide

Cisco Unified Serviceability Administration Guide

Cisco Unified Communications Manager Call Detail Records Administration Guide

	Cisco Unified CDR Analysis and Reporting Administration Guide, Release 9.0(1)
	CAR device reports
Cisco Unified CDR Analysis and Reporting Administration Guide, Release 9.0(1) Preface Overview CDR Analysis and reporting CDR Analysis and reporting tool User reports User reports overview Bills user reports Top N user reports Assistant user reports IP phone service user reports Review user reports results System reports CAR system reports QoS system reports Traffic system reports FAC/CMC system reports Malicious call details system reports Precedence call summary system reports System reports CDR error system reports System reports results Device reports CAR device reports Gateway device reports Route pattern and hunt pilot device reports Conference bridge device reports Voice messaging utilization device reports Trunk device reports CAR device reports results CDR CDRs CDR search CDR and CMR records CDR search System CAR system parameters CAR system scheduler CAR system database CAR system event log Report configuration CAR reports configurations CAR rating engine CAR reports QoS values Automatic generation of CAR reports and alerts CAR reports notification limits Index	Download this chapter CAR device reports Download the complete book Cisco Unified CDR Analysis and Reporting Administration Guide, Release 9.0(1) (PDF - 7 MB) Feedback Contents CAR device reports Device reports summary descriptions Related topics Additional documentation CAR device reports CAR provides reporting capabilities for three levels of users: administrators, managers, and individual users. Only administrators generate device reports. Device reports track the load and performance of Cisco Unified Communications Manager related devices, such as conference bridges, voice-messaging servers, gateways, and trunks. Device reports summary descriptions Related topics Additional documentation Device reports summary descriptions Device reports help CAR administrators track the load and performance of Cisco Unified Communications Manager-related devices, such as conference bridges, voice-messaging server, gateways, and trunks. This section describes the device reports: Gateway Detail - Available for CAR administrators. Use the Gateway Detail report to track issues with specific gateways. The report provides a list of calls that used the specified gateways. Use this report to review detailed information about chosen gateways. You can specify gateways by type, such as all or some of the VG200 gateways in your system, or by only those gateways that use a particular route pattern. You can also specify search criteria based on call types and QoS values. Summary - Available for CAR administrators. The Gateway Summary report provides a summary of all the calls that went through the gateways. It also provides the total number of calls and duration for each of the categories, namely Incoming, Tandem, and Outgoing (Long Distance, Local, International, Others, OnNet), and, also, the total calls for each QoS value for each gateway in the system. Use this report to track the functionality of the system on a daily basis. If you discover issues that need to be studied further, use the gateway detail report. Utilization - Available for CAR administrators. The Gateway Utilization report provides an estimate of the utilization percentage of the gateway(s). You can examine the usage on the basis of each hour of a day or by a specified number of days of the week or month. Reports generate for each gateway that is chosen. Use this report for load balancing or capacity planning (to evaluate the need for adding or removing gateways, depending on their utilization). You can specify gateways by type, such as all or some of the VG200 gateways in your system, or by only those gateways that use a particular route pattern. Route Patterns/Hunt Pilots Route and Line Group Utilization - Only CAR administrators can generate the Route and Line Group Utilization report. This report provides an estimated utilization percentage of the chosen route and line group(s). You can examine the usage on the basis of each hour of a day or by a specified number of days of the week or month. Reports generate for each chosen route and line group. Use the report to analyze whether the route and line group capacity is sufficient to meet the usage requirements. Based on the results, you can decide whether additions are required. If you are load balancing gateways by using different route and line groups or route patterns and hunt lists that are assigned to the gateways, you can use this report to see the load for the whole grouping. This report also provides a convenient way of generating utilization information for a grouping of gateways by a particular route and line group; the group will also include any H.323 fallback gateways that are using the specified route and line group. Route/Hunt List Utilization - Available for CAR administrators. The Route/Hunt List Utilization report provides an estimated utilization percentage of the chosen route/hunt list(s). You can examine the usage on the basis of each hour of a day or by a specified number of days of the week or month. Reports generate for each chosen route/hunt list. Use the report to analyze whether the route and line group capacity is sufficient to meet the usage requirements. Based on the results, you can decide whether additions are required. If you are load balancing gateways by using different route/hunt lists that are assigned to the gateways, you can use this report to see the load for the whole grouping. This report also provides a convenient way of generating utilization information for a grouping of gateways by a particular route/hunt list; the group will also include any H.323 fallback gateways that are using the chosen route/hunt list. Route Pattern/Hunt Pilot Utilization - Available for CAR administrators. The Route Pattern/Hunt Pilot Utilization report provides an estimated utilization percentage of the chosen route pattern(s)/hunt pilot(s). You can examine the usage on the basis of each hour of a day or by a specified number of days of the week or month. Reports generate for each chosen route pattern/hunt pilot. Use the report to analyze system usage on the chosen route pattern/hunt pilot. Hunt Pilot Summary - Only CAR administrators generate the Hunt Pilot Summary Report.The CDR Hunt Pilot Call Summary report displays the call details for the specified hunt pilot. This report displays an only an overview of the calls for the hunt pilots and hunt member information is not included. The CAR administrator can generate report for a maximum of five hunt pilot DNs. Hunt Pilot Detail - Only CAR administrators generate the Hunt Pilot Detailed Call Report. This report displays call details for a hunt pilot number or a hunt member dn. Conference Call Details - Available for CAR administrators. The Conference Call Details report allows you to generate and view details about conference calls and conference bridges. The Summary Report displays the summary information of conference calls within a chosen date/time range but does not contain information about each individual conference participant call leg. The Detailed Report displays the detailed information about the conference calls within a chosen date/time range and includes information about each individual conference participant call leg. Conference Bridge Utilization - Available for CAR administrators. The Conference Bridge Utilization report provides an estimate of the utilization percentage of the conference bridge(s). You can examine the usage on the basis of each hour of a day or by a specified number of days of the week or month. Generate reports for all the conference bridges in the system. Use this report to determine the activity on the conference bridge(s) and whether you need to add additional resources. This report helps you identify usage patterns, so you can plan capacity when you discover recurring peaks in the usage pattern. Voice Messaging Utilization - Available for CAR administrators. The Voice Messaging Utilization report provides an estimate of the utilization percentage of the voice-messaging device(s). You can examine the usage on the basis of each hour of a day or by a specified number of days of the week or month. Reports generate for each voice-messaging device. Use this report to determine the activity on the voice messaging device(s) and whether you need to add additional resources. This report helps you to identify usage patterns, so you can plan capacity when you discover recurring peaks in the usage pattern. Trunk Utilization - Available for CAR administrators. Only CAR administrators generate the Trunk Utilization report. This report calculates the utilization reports for devices based on the duration of calls that passed through the devices. You can generate this report on an hourly, daily, or monthly basis. Reports generate for each trunk that is chosen. You can use this report for capacity assessment. You can also generate utilization reports for route groups, route lists and route patterns that are connected through trunks. See the Related topics. Related topics Generate CDR Analysis and reporting Gateway device reports Route pattern and hunt pilot device reports Conference bridge device reports Voice messaging utilization device reports Generate trunk utilization reports CAR device reports results Additional documentation Cisco Unified Communications Operating System Administration Guide Cisco Unified Serviceability Administration Guide Cisco Unified Communications Manager Call Detail Records Administration Guide
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