Contents

• CDR error system reports
• Generate CDR error reports
• Related topics
• Additional documentation

CDR error system reports

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CAR provides reporting capabilities for three levels of users:

• Administrators - Generate system reports to help with load balancing, system performance, and troubleshooting.
• Managers - Generate reports for users, departments, and QoS to help with call monitoring for budgeting or security purposes and for determining the voice quality of the calls.
• Individual users - Generate a billing report for calls by each user.

Note	Depending on your job function, you may not have access to every report that is described in this chapter.

• Generate CDR error reports
• Related topics
• Additional documentation

Generate CDR error reports

Only CAR administrators generate the CDR Error report. The report provides statistics for the number of error records in the CAR Billing Error (tbl_billing_error) table for a particular time period.

In order to determine why the error records failed the CDR Load, you must review the information in the tbl_error_id_map table.

The following table lists the CDR error codes and the definition of the error.

Table 1 CDR Error Codes

Error Code	Definition
CDRs
31101	CDR globalCallID_callManagerId <= 0
31102	CDR globalCallID_callId <= 0
31103	CDR origLegCallIdentifier <= 0
31105	CDR dateTimeOrigination <= 0
31108	CDR destLegIdentifier <= 0
31110	CDR dateTimeConnect <= 0
31111	CDR dateTimeDisconnect <= 0
31119	CDR originalCalledPartyNumber is empty
31120	CDR finalCalledPartyNumber is empty
31122	CDR duration < 0
31137	CDR LDAP error while retrieving UserID or ManagerID
31139	CDR callingPartyNumber is empty
31147	CDR origDeviceName is empty
31148	CDR destDeviceName is empty
31151	CDR origCallTerminationOnBehalfOf < 0
31152	CDR destCallTerminationOnBehalfOf < 0
31153	CDR lastRedirectRedirectOnBehalfOf < 0
31155	CDR destConversationId < 0
31156	CDR globalCallId_ClusterID is empty
Orig CMR
31123	Orig CMR globalCallID_callManagerId <= 0
31124	Orig CMR globalCallID_callId <= 0
31125	Orig CMR numberPacketsSent < 0
31126	Orig CMR numberPacketsReceived < 0
31127	Orig CMR jitter < 0
31129	Orig CMR callIdentifier <= 0
31149	Orig CMR deviceName is empty
31157	Orig CMR globalCallId_ClusterID is empty
Dest CMR
31140	Dest CMR globalCallID_callManagerId <= 0
31141	Dest CMR globalCallID_callId <= 0
31142	Dest CMR numberPacketsSent < 0
31143	Dest CMR numberPacketsReceived < 0
31144	Dest CMR jitter < 0
31145	Dest CMR callIdentifier <= 0
31150	Dest CMR deviceName is empty
31158	Dest CMR globalCallId_ClusterID is empty

This section describes how to generate, view, or mail information about the CDR Error report.

Procedure

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Step 1	Choose System Reports > CDR Error. The CDR Error window displays.
Step 2	Choose the date range of the period for which you want to generate the report.
Step 3	If you want the report in CSV format, choose CSV (comma separated value) in the Report Format area. If you want the report in PDF format, choose PDF (portable document format) in the Report Format area.
Step 4	Click the View Report button. The report displays.
Step 5	If you want to mail the report, click the Send Report button. To send the report, perform the procedure that is described in the Mail reports.

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Related References

Related topics

Related topics

• Generate CDR Analysis and reporting
• CAR system reports
• QoS system reports
• Traffic system reports
• FAC/CMC system reports
• Malicious call details system reports
• Precedence call summary system reports
• System reports
• System reports results

Additional documentation

• Cisco Unified Communications Operating System Administration Guide
• Cisco Unified Serviceability Administration Guide
• Cisco Unified Communications Manager Call Detail Records Administration Guide