Contents

• Review user reports results
• Bill summary report results
• Bill detail report results
• Top N by charge or duration report results
• Top N by number of calls report results
• Call usage for assistant detail report results
• Call usage for assistant summary report results
• Call usage for manager detail report results
• Call usage for manager summary report results
• IP phone services report results
• Related topics
• Additional documentation

Review user reports results

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This chapter describes report output information for each CAR user report.

• Bill summary report results
• Bill detail report results
• Top N by charge or duration report results
• Top N by number of calls report results
• Call usage for assistant detail report results
• Call usage for assistant summary report results
• Call usage for manager detail report results
• Call usage for manager summary report results
• IP phone services report results
• Related topics
• Additional documentation

Bill summary report results

The report combines information in groups by the user name in ascending order. The summary report includes the following fields (see the following table).

Table 1 Summary Report Fields

Field	Description
Call Classification - Call categories specify classes.
On Net	Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan.
Internal	Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).
Local	Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
Long Distance	Long-distance calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN.
International	International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.
Others	All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
QOS	The number of calls for each Quality of Service category. Parameters that the CAR administrator sets provide the basis for the following QoS categories: Good - QoS for these calls designates the highest possible quality. Acceptable - QoS for these calls shows them slightly degraded but still within an acceptable range. Fair - QoS for these calls, that although degraded, still fall within a usable range. Poor - QoS for these calls get categorized as unsatisfactory. NA - These calls do not match any criteria for the established QoS categories. See the Define QoS Values and the Generate QoS by gateway reports.
Calls	Indicates the number of calls for each call classification.
Charge	Indicates the charge that is associated with each call. Call charge information that the CAR administrator provides for the CAR rating engine provides basis for charges. See CAR rating engine.

The following figures display sample output from the Individual Bill and Department Bill Summary reports.

Figure 1. Individual Bill Summary Report Sample

Figure 2. Department Bill Summary Report Sample

Bill detail report results

The report places information in groups by the user name in ascending order. The detail report includes the following fields (see the following table).

Table 2 Detail Report Fields

Field	Description
Date	The date that the call originated.
Orig. Time	The time that the call originated.
Orig.	The originating number from which the call was placed.
Dest.	The destination number to which the call was directed.
Call Classification - Call categories specify classes.
On Net	Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan.
Internal	Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).
Local	Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
Long Distance	Long-distance calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN.
International	International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.
Others	All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
QOS	The number of calls for each Quality of Service category. Parameters that the CAR administrator sets provide the basis for the following QoS categories: Good - QoS for these calls designates the highest possible quality. Acceptable - QoS for these calls shows them slightly degraded but still within an acceptable range. Fair - QoS for these calls, that although degraded, still fall within a usable range. Poor - QoS for these calls get categorized as unsatisfactory. NA - These calls do not match any criteria for the established QoS categories. See the Define QoS Values and the Generate QoS by gateway reports.
Duration(s)	The time, in seconds, that the call remains connected.
Charge	The charge that is associated with each call. Call charge information that the CAR administrator provided for the CAR rating engine provides the basis for charges. See the Define QoS Values.

The following figures display sample output from the Individual Bill and Department Bill Detail reports.

Figure 3. Individual Bill Detail Sample Report

Figure 4. Department Bill Detail Sample Report

Top N by charge or duration report results

The fields for the Top N by Charge and the Top N by Duration vary depending on the report type. The reports show only outgoing calls. See the table.

Table 3 Top N by Charge and by Duration Report Fields

Field	Description
By Individual Users
User	User names.
Calls	Total number of calls.
Duration(s)	The time, in seconds, that the call was connected.
Charge	The charge that is associated with each call. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See the Define QoS Values.
By Destinations
Dest	The destination of the calls.
Call Classification	The total number of calls for each call classification.
Calls	Total number of calls.
Duration	The time, in seconds, that the call was connected.
Charge	The charge that is associated with each call. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See CAR rating engine.
By Number of Calls
User	User names.
Date	Date that the call occurred.
Orig Time	Time that the call originated.
Orig	Origin of the call.
Dest	Destination of the call.
Call Classification	The total number of calls for each call classification.
Duration	The time, in seconds, that the call was connected.
Charge	The charge that is associated with each call. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See CAR rating engine.

Figure 1 and Figure 2 display sample reports.

Figure 5. Top N Charge by Destinations Sample Report

Figure 6. Top N Duration by Destinations Sample Report

Top N by number of calls report results

The fields for the Top N by Number of Calls report vary depending on the report type. The report shows both incoming and outgoing calls. See the table.

Table 4 Top N by Number of Calls Report Fields

Field	Description
By Individual Users
Users	User names.
Charge	The total amount of billing charges for all calls to that user. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See CAR rating engine.
Duration(s)	The time, in seconds, that the call connected.
Calls Made	The total number of calls that the user placed.
Calls Received	The total number of calls that the user received.
Total Calls	The total number of incoming and outgoing calls.
By Extensions
Extension No	The extension that originated/placed and received the call.
Charge	The total amount of billing charges for all calls to that user. Call charge information that the CAR administrator provided for the CAR rating engine provides basis for charges. See CAR rating engine.
Duration	The time, in seconds, that the call was connected.
Calls Made	The total number of calls that the user placed.
Calls Received	The total number of calls that the user received.
Total Calls	The total number of incoming and outgoing calls.

Figure 1 displays sample report output of Top N by Number of Calls by Individual Users in PDF format.

Figure 7. Top N by Number of Calls Report Sample Output

Call usage for assistant detail report results

The report, which supports Cisco Unified Communications Manager Assistant, shows the number of calls that assistants handled for themselves, that the assistant handled for each manager, and the total number of calls that the assistant handled. The report places information in groups about calls that the assistant handled and calls that the assistant handled for the manager. The detail report includes the following fields (see the following table).

Table 5 Detail Report Fields

Field	Description
Date	The date that the call originated.
Orig. Time	The time that the call originated.
Orig.	The originating number from which the call was placed.
Dest.	The destination number to which the call was directed.
Call Classification	The type of call (internal, incoming, and so on.)
Duration (sec)	The time, in seconds, that the call connected.

Figure 1 displays sample output from a Call Usage for Assistant Detail report in PDF format.

Figure 8. Call Usage for Assistant Detail Report

Call usage for assistant summary report results

The report, which supports Cisco Unified Communications Manager Assistant, shows information about calls that the assistant handled for themselves and that the assistant handled for the manager. The reports place call information by groups by attendant name. The summary report includes the following fields (see the following table).

Table 6 Summary Report Fields

Field	Description
Assistant-Extn/Manager	Shows the assistant name and directory number. If the assistant handles a call for a manager, the manager name displays.
Call Classification - Call categories specify classes.
Internal	Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).
Local	Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
Long Distance	Long-distance calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN.
International	International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.
Incoming	Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network.
On Net	Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan.
Others	All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
Calls	The number of calls that the assistant handled or that the assistant handled for the manager.
Duration (sec)	The total duration for all the calls for the particular call classification.

The following figure displays sample output of the Call Usage for Assistant Summary report in PDF format.

Figure 9. Call Usage for Assistant Summary Report

Call usage for manager detail report results

The report, which supports Cisco Unified Communications Manager Assistant, provides information about calls that managers handle for themselves and that assistants handle for managers. The report places information in groups by the assistant name and shows the total number of calls that the manager handles and that the assistant handles for the manager. The detail report includes the following fields (see the table).

Table 7 Detail Report Fields

Field	Description
Date	The date that the call originates.
Orig. Time	The time that the call originates.
Orig.	The originating number from which the call is placed.
Dest.	The destination number to which the call is directed.
Call Classification	The type of call (internal, incoming, and so on.)
Duration (sec)	The time, in seconds, that the call connects.

Figure 1 displays sample output from the Call Usage for Manager Detail report.

Figure 10. Call Usage for Manager Detail Report

Call usage for manager summary report results

The report, which supports Cisco Unified Communications Manager Assistant, shows information about calls that the managers handle for themselves and that the assistants handle for the managers. The report places information in groups by the manager name and shows the total number of calls that are handled for each manager. The report includes the following fields (see the following table).

Table 8 Summary Report Fields

Field	Description
Manager-Extn/Assistant	Shows the manager name and directory number. If the assistant handles a call for a manager, the assistant name displays.
Call Classification - Call categories specify classes.
Internal	Calls, including intracluster calls, that originate in the Cisco Unified Communications Manager network and end in the same Cisco Unified Communications Manager network (no gateways or trunks are used).
Local	Local calls that are routed through the public switched telephone network (PSTN) to numbers without an area code or that include one of the local area codes.
Long Distance	Long-distance calls that originate in the Cisco Unified Communications Manager network that go out through the PSTN.
International	International calls that originate in the Cisco Unified Communications Manager network and go out through the PSTN.
Incoming	Inbound calls that originate outside the Cisco Unified Communications Manager network, enter through a gateway, and go into the Cisco Unified Communications Manager network.
On Net	Outgoing calls that originate on one Cisco Unified Communications Manager network, go out through a trunk, and terminate on a different Cisco Unified Communications Manager network. For CAR purposes, be aware that any outgoing call can be classified as an On Net call if it is configured as such in the CAR dial plan configuration window. See Set up dial plan.
Others	All other outgoing calls, such as toll-free numbers or emergency calls such as 911.
Calls	The number of calls that the assistant or the manager handles.
Duration	The total duration for all the calls for the particular call classification.

The following figure displays sample output of the Call Usage for Manager Summary report in PDF format.

Figure 11. Call Usage for Manager Summary Report

IP phone services report results

The Cisco IP Phone Services report includes the following fields (see the table).

Table 9 Cisco Unified IP Phone Services Report Fields

Field	Description
Cisco IP Phone Services	The name of the selected service.
Number of Subscribers	The total number of subscribers for a given service.
% Subscription	The percentage of users who are subscribed to a given service, out of the total number of subscriptions for all services.

Figure 1 displays sample output from the Cisco IP Phone Services Report in PDF format.

Figure 12. Cisco IP Phone Services Report Sample Output

Related topics

• Generate CDR Analysis and reporting
• Bills user reports
• Top N user reports
• Assistant user reports
• IP phone service user reports

Additional documentation

• Cisco Unified Communications Operating System Administration Guide
• Cisco Unified Serviceability Administration Guide
• Cisco Unified Communications Manager Call Detail Records Administration Guide