The
Cisco Unified Serviceability Administration Guide provides descriptions and procedures for configuring
alarms, traces, SNMP, and so on, through
Cisco Unified Serviceability for
the following:
Cisco Unified Communications Manager
Cisco Unified Communications Manager Business Edition 5000
IM and Presence service on Cisco Unified Communications Manager
Cisco Unity Connection
Use this guide with the documentation for your
configuration.
Cisco Unified Communications Manager
Cisco Unified Real-Time Monitoring Tool Administration Guide,
Cisco Unified Communications ManagerCDR Analysis and Reporting Administration Guide,
and
Cisco Unified Communications Manager Call Detail Records
Administration Guide.
Cisco Unified Communications Manager Business Edition
5000
These documents provide the following information:
Cisco Unified Communications ManagerCDR Analysis and Reporting Administration Guide
- This document describes how to configure and use
Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), a
tool that is used to create user, system, device, and billing reports.
Cisco Unified Communications Manager Call Detail Records Administration Guide - This document includes Call Detail Record (CDR)
definitions.
Cisco Unified Real-Time Monitoring Tool Administration Guide - This document describes how to use RTMT, a tool that
allows you to monitor many aspects of the system (critical services, alerts,
performance counters, and so on).
Cisco Unity Connection Serviceability Administration Guide - This document provides descriptions and procedures for
using alarms, traces, clusters, reports, and so on, through
Cisco Unity Connection Serviceability.
Tip
For
Cisco Unity Connection, you must perform serviceability-related tasks in both
Cisco Unified Serviceability and
Cisco Unity Connection Serviceability; for example, you may need to start and
stop services, view alarms, and configure traces in both applications to
troubleshoot a problem.
Cisco Unified Serviceability supports the functionality that is described in the
Cisco Unified Serviceability Administration Guide; for tasks that are specific to
Cisco Unity Connection Serviceability, refer to the
Cisco Unity Connection Serviceability Administration Guide.
Audience
The Cisco Unified Serviceability Administration Guide assists administrators that configure, troubleshoot, and support Cisco Unified Communications Manager, Cisco Unified Communications Manager Business Edition 5000, or Cisco Unity Connection. This guide requires knowledge of telephony and IP networking technology.
Organization
The following table shows the organization for this guide:
Table 1 Organization of
Cisco Unified Serviceability Administration Guide
Part
Description
Part 1
"Cisco Unified Serviceability for Cisco Unified CM"
Provides information about Cisco Unified Serviceability for Unified CM and configuration procedures.
Cisco Unified Serviceability — Overview of
Cisco Unified Serviceability, including browser support and information on
how to access and use the GUI.
Cisco Unified CM Alarms — Overview of
Cisco Unified Serviceability alarms and alarm definitions, procedures for configuring alarms in
Cisco Unified Serviceability, and for searching and editing
Cisco Unified Serviceability alarm definitions.
Cisco Unified CM Trace — Overview of trace parameter configuration in
Cisco Unified Serviceability, and an overview of trace collection
in the
Cisco Unified Real-Time Monitoring Tool. Provides procedures for configuring trace parameters for
Cisco Unified Serviceability network and feature services, and for configuring the troubleshooting trace settings for services in
Cisco Unified Serviceability.
Cisco Unified CM Tools — Description of each network and feature service that displays in
Cisco Unified Serviceability; provides procedures and recommendations for
activating, deactivating, starting, and stopping
Cisco Unified Serviceability feature and network services.
Provides an
overview on the reports that are generated by the Cisco Serviceability Reporter
service; provides procedures for viewing reports that are generated by the
Cisco Serviceability Reporter service.
Unified CM and
Unified CM BE only: Provides information on using the CDR Management
Configuration window to set the amount of disk space to allocate call detail
record (CDR) and call management record (CMR) files, configure the number of
days to preserve files before deletion, and configure billing application
server destinations for CDRs.
Cisco Unified CM SNMP — Overview of
Cisco Unified Communications Manager support of SNMP
versions 1, 2c, and 3, and configuration procedures.
Cisco Unified CM Call Home — Overview of the Cisco Unified Communications Manager Call Home service and
describes how to configure the Cisco Unified CM Call Home feature.
Part 2
"Cisco Unified IM and Presence serviceability"
Provides information about Cisco Unified Serviceability for IM and Presence, and configuration procedures.
Introduction—Highlights the functionality provided by Cisco Unified Serviceability for IM and Presence, including how to access the interface and use the associated features.
Alarm definitions and user-defined descriptions—Provides instructions on how to configure and update alarms as well as view alarm definitions and add user-defined descriptions. Descriptions for system alarms are also provided.
Trace setup—Details trace parameter configuration and troubleshooting information.
Feature and network services—Provides an overview of supported feature and network services along with detailed information about the reports that can be generated and how to access them.
Services setup and viewing services—Provides configuration information about how to turn feature services on and off and how to start, stop, and restart those services.
Simple Network Management Protocol—Provides an overview of Simple Network Management Protocol (SNMP) basics and the different SNMP-associated settings.
SNMP V1/V2c setup—Defines community strings and how you can add, modify, and delete strings via the SNMP String Configuration window. Information about configuring, finding, and deleting notification destinations for SNMP V1/V2c is also provided.
SNMP V3 setup—Provides configuration information about SNMP users. Information about configuring, finding, and deleting notification destinations for SNMP V3 is also provided.
MIB2 system group—Provides system contact and location object configuration information for the MIB2 system group.
Trace field descriptions—Provides a list of services for which trace can be activated and associated field names and descriptions.
Related documentation
Conventions
This document uses the following conventions:
Convention
Description
boldface font
Commands and keywords are in
boldface.
italic font
Arguments for which you supply values are in
italics.
[ ]
Elements in square brackets are optional.
{ x | y | z }
Alternative keywords are grouped in braces and
separated by vertical bars.
[ x | y | z ]
Optional alternative keywords are grouped in
brackets and separated by vertical bars.
string
A nonquoted set of characters. Do not use
quotation marks around the string or the string will include the quotation
marks.
screen font
Terminal sessions and information the system
displays are in
screen font.
boldface screen font
Information you must enter is in
boldface screen font.
italic screen font
Arguments for which you supply values are in
italic screen font.
^
The symbol ^ represents the key labeled
Control—for example, the key combination ^D in a screen display means hold down
the Control key while you press the D key.
< >
Nonprinting characters, such as passwords, are in
angle brackets.
Notes use the following conventions:
Note
Means reader take note. Notes contain helpful suggestions or
references to material not covered in the publication.
Timesavers use the following conventions:
Timesaver
Means the described action saves time. You can save time by
performing the action described in the paragraph.
Tips use the following conventions:
Tip
Means the information contains useful tips.
Cautions use the following conventions:
Caution
Means reader be careful. In this situation, you might do something
that could result in equipment damage or loss of data.
Warnings use the following conventions:
Warning
This warning symbol means danger. You are in a situation that could
cause bodily injury. Before you work on any equipment, you must be aware of the
hazards involved with electrical circuitry and familiar with standard practices
for preventing accidents.
Support
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What’s New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
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