Table Of Contents
Installing and Configuring Cisco Unified Analysis Manager
Installing Cisco Unified Real-Time Monitoring Tool
Uninstalling Cisco Unified Real-Time Monitoring Tool and Cisco Unified Analysis Manager
Launching Cisco Unified Analysis Manager
Configuring Cisco Unified Analysis Manager
Importing Configurations
Displaying Job Status
Uploading Configuration Files
Cisco Unified Analysis Manager Preferences
Configuring an FTP Server
Accessing FTP Server Options
Adding or Editing an FTP Server
Configuring a Mail Server
Adding or Editing a Mail Server and Recipients
Trace Collection Directory
Installing and Configuring Cisco Unified Analysis Manager
You can install Cisco Unified Real-Time Monitoring Tool (RTMT), which works for resolutions 800*600 and above, on a computer that is running Windows 98, Windows XP, Windows 2000, Windows Vista, or Linux with KDE and/or Gnome client.
Note 
RTMT requires at least 128 MB in memory to run on a Windows operating system platform.
This chapter contains information on the following topics:
•Installing Cisco Unified Real-Time Monitoring Tool
•Uninstalling Cisco Unified Real-Time Monitoring Tool and Cisco Unified Analysis Manager
•Launching Cisco Unified Analysis Manager
•Configuring Cisco Unified Analysis Manager
•Importing Configurations
•Displaying Job Status
•Uploading Configuration Files
•Cisco Unified Analysis Manager Preferences
Installing Cisco Unified Real-Time Monitoring Tool
To install the tool, perform the following procedure:
Note While installing Cisco Unified Real-Time Monitoring Tool on a Windows Vista platform, you will see a User Account Control pop-up message that says, "An unidentified program wants to access your computer." Click Allow to continue working with Cisco Unified Real-Time Monitoring Tool.
Procedure
Step 1 Go to the Plug-ins window of the administration interface for your configuration:
Cisco Unified Communications Manager
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From Cisco Unified Communications Manager Administration, choose Application > Plugins.
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Cisco Unified Communications Manager Business Edition 5000
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From Cisco Unified Communications Manager Administration, choose Application > Plugins.
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Cisco Unity Connection
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From Cisco Unity Connection Administration, choose System Settings > Plugins.
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Step 2 Click the Find button.
Step 3 To install the Cisco Unified Real-Time Monitoring Tool on a client that is running the Microsoft Windows operating system, click the Download link for the Cisco Unified Communications Manager Real-Time Monitoring Tool-Windows.
Step 4 To install the Cisco Unified Real-Time Monitoring Tool on a client that is running the Linux operating system, click the Download link for the Cisco Unified Communications Manager Real-Time Monitoring Tool-Linux.
Step 5 Download the executable to the preferred location on your client.
Step 6 To install the Windows version, double-click the Cisco Unified Real-Time Monitoring Tool icon that displays on the desktop or locate the directory where you downloaded the file and run the Cisco Unified Real-Time Monitoring Tool installation file.
Step 7 The extraction process begins.
Step 8 To install the Linux version, ensure that the file has execute privileges; for example, enter the following command, which is case sensitive: chmod +x CcmServRtmtPlugin.bin
Step 9 After the Unified Real-Time Monitoring Tool welcome window displays, click Next.
To accept the license agreement, click I accept the terms of the license agreement; then, click Next.
Step 10 Choose the location where you want to install Cisco Unified Real-Time Monitoring Tool. If you do not want to use the default location, click Browse and navigate to a different location. Click Next.
Step 11 To begin the installation, click Next.
Step 12 The Setup Status window displays. Do not click Cancel.
Step 13 To complete the installation, click Finish.
Uninstalling Cisco Unified Real-Time Monitoring Tool and Cisco Unified Analysis Manager
On a Windows client, use Add/Remove Programs under the Control Panel to uninstall Unified Real-Time Monitoring Tool and Cisco Unified Analysis Manager (Unified Analysis Manager).
Launching Cisco Unified Analysis Manager
Caution Unified Communications Manager clusters only. You must configure a second server as the failover collector in Cisco Unified Communications Manager Administration, so Cisco Unified Real-Time Monitoring Tool can continue to retrieve information if the primary collector fails.
Note While using Cisco Unified Real-Time Monitoring Tool on a Windows Vista machine, you will see a User Account Control pop-up message that says "An unidentified program wants to access your computer." Click Allow to continue working with Cisco Unified Real-Time Monitoring Tool.
The Unified Analysis Manager application is not displayed when Cisco Unified Real-Time Monitoring Tool is connected to a Cisco Unity Connection or Cisco Unified Presence server because these products do not have a Call Record database.
When you use Cisco Unified Real-Time Monitoring Tool to connect to a Cisco Unified Communications Manager or a Cisco Unified Communications Manager Business Edition 5000 server, you can add nodes to include Cisco Unity Connection and Cisco Unified Presence servers in the Unified Analysis Manager.
To launch Unified Analysis Manager, do the following procedure:
Procedure
Step 1 After you install the plug-in, perform one of the following tasks:
•From your Windows desktop, double-click the Real Time Monitoring Tool 8.5 icon.
•Choose Start > Programs > Cisco Unified Serviceability > Real-Time Monitoring Tool.
The Unified Real-Time Monitoring Tool Login window displays.
Step 2 In the IP Host Address field, enter either the IP address or host name of the server, or (if applicable), first server in a cluster.
Step 3 In the User Name field, enter the Administrator username for the application.
Step 4 in the Password field, enter the Administrator user password that you established for the username.
Step 5 Enter the port that the application will use to listen to the server. The default port number is 8443.
Step 6 Check the Secure Connection check box.
Step 7 Click OK.
Step 8 When prompted, add the certificate store by clicking Yes.
The Cisco Unified Real-Time Monitoring Tool starts.
Configuring Cisco Unified Analysis Manager
The Administration option on the Unified Analysis Manager menu allows you to import device and group configurations from a .csv file to the Unified Analysis Manager tool.
Importing Configurations
This option allows you to import device and group configuration from a .csv file into the Unified Analysis Manager.
Procedure
Step 1 From the Unified Analysis Manager menu, select Administration > Import.
Step 2 Use the Import window to select the .csv configuration file that you want to import.
Step 3 Click the Import button. The selected file will display.
Displaying Job Status
This function allows you to display status of scheduled trace setting and log collection jobs. Jobs can be scheduled using the Unified Analysis Manager Tools. Once a device is added to a group, you can schedule trace setting and log collections jobs on the device.
A scheduled job is linked to the machine it is configured on, and the job cannot be run on a different machine. If the machine on which a job was scheduled is not usable for any reason, the old job can be cloned and saved as a new job with new parameters to be run on the new machine.
Jobs running on a device can have one of the following states:
•Scheduled—A job is scheduled within Unified Analysis Manager; however it has not started
•Running—A job that is currently either setting traces or collecting logs
•Completed—A job that is done
•Pending—A job that has completed one run of collecting logs and is waiting to start the next run.
•Aborted—A job that has stopped abnormally due to an unexpected error
•Canceled—A job that has stopped due to a cancel operation by the user.
The Job Status screen gives a system view of all the jobs in Unified Analysis Manager. For jobs that have multiple runs, the status and time of the last run is also shown in this page.
The following operations can be performed on a job:
•View Details—Use this option to get more detailed view of the job.
•Cancel—Use this option to cancel a job. The Cancel operation can only be done on the machine that the job is running or scheduled on. This option cannot be used for jobs that are in the Completed/Aborted/Canceled state.
•Clone—Use this option to select any job and save it as a new job. The job being cloned from can be in any state. This option allows you to change any attribute of the job before saving. Cloning a job does not impact the attributes of the job being cloned.
Uploading Configuration Files
This option allows you to transfer files to a configured FTP server and send an email to interested parties. You can use this option to transfer some files to another machine so they can be viewed by others.
This screen allows you to specify the files and folders to be transferred as well as any annotations to accompany those files.
The following procedure explains how to transfer files to an FTP server:
Procedure
Step 1 From the Unified Analysis Manager menu, select Administration > Upload Files.
Step 2 The Upload Files screen displays.
Step 3 In the Case ID field, enter the number that Cisco TAC has assigned to the case.
Step 4 Use the drop-down list box in the Send to Server field to select the FTP server you are sending the file to.
Step 5 Use the Notes box to provide any additional information about the file.
Step 6 Use the Send Email Notifications checkbox if you want to add the email addresses to send a notification that the file is uploaded. To add multiple email addresses, add the mail ids separated by comma. The mail addresses can be only the <username> or it can be of the format username@domain.com.
Step 7 In the bottom section of the screen, in the Files to upload box, select the files you want to transfer. Use the Add or Remove buttons to select or deselect files from the system. The files selected will be zipped by default and then uploaded. The name of the zipped file will be of the format <case id>_uploadedfile.zip.
Step 8 Click the OK button to transfer the file.
Cisco Unified Analysis Manager Preferences
Use the Unified Analysis Manger dropdown menu to set preferences for:
•FTP Server
•Mail Server
•Trace Collection directory
Setting these preferences is described in the following sections:
•Configuring an FTP Server
•Accessing FTP Server Options
•Adding or Editing an FTP Server
•Configuring a Mail Server
•Adding or Editing a Mail Server and Recipients
•Trace Collection Directory
Configuring an FTP Server
This function allows you to configure a FTP Server which you can then use to export information to. These servers can be Cisco TAC FTP servers. This information can include things such as Logs/trace files, system call trace information, etc.
By default, Cisco's TAC FTP server will be pre-populated. You can modify this configuration for this default FTP server.
The FTP Sever option allows you to manage the configured servers. This includes the following operations:
•Adding a new FTP server
•Editing an existing FTP server
•Deleting FTP servers
•Testing the connection of an FTP server
Cisco TAC has two FTP servers you can configure for exporting files:
•ftp-rtp.cisco.com
•ftp-sj.cisco.com
On both servers, files should be uploaded to the /incoming directory.
Accessing FTP Server Options
The following procedure explains how to access the FTP Server Options:
Procedure
Step 1 From the Unified Analysis Manager dropdown menu, select AnalysisManager > Preferences. The Preferences window displays. Click on FTP Server.
Step 2 The FTP Servers screen displays with a list of configured servers and buttons to Add, Edit, or Delete a server. The Test Connection button allows you to test connectivity to a server.
Step 3 Use the buttons to select the option you want.
Adding or Editing an FTP Server
The following procedure explains how to add an FTP Server or edit and exiting configuration:
Procedure
Step 1 From the Unified Analysis Manager dropdown menu, select AnalysisManager > Preferences. The Preferences window displays. Click on FTP Server.
Step 2 The FTP Servers screen displays with a list of configured servers and buttons to Add, Edit, or Delete a server. The Test Connection button allows you to test connectivity to a server.
Step 3 Click the Add button to add a server or the Edit button to edit an existing configuration. The Add FTP Server screen displays.
Step 4 In the Name/IP Address field, enter the name or the IP address of the FTP server you are adding.
Step 5 In the Protocol field, select either the FTP or SFTP protocol, depending on the type of server you are connecting to. Use SFTP if you are connecting to a Cisco TAC server.
Step 6 In the User Name and Password fields, enter the user name and password that gives you access to the server.
Step 7 In the Port field, enter the port number on the server that you will be using.
Step 8 In the Destination Directory field, enter the path for the directory to which you will be exporting files. If you are adding a Cisco TAC server, use the /incoming directory.
Step 9 Click the OK button to add the server. You can use the Cancel button to end the operation without adding the FTP server.
Configuring a Mail Server
This option allows you to configure a mail server for the purpose of notifying a set of user configured recipients on the status of Unified Analysis Manager operations such as trace and log collections and file transfers.
You must configure at least one mail server in order to be able to send a notification.
Note You can only use mail servers configured with this option for Unified Analysis Manager notifications. For Cisco Unified Real-Time Monitoring Tool notifications, you must configure a separate mail server.
Adding or Editing a Mail Server and Recipients
The following procedure explains how to add a Mail Server and recipient or edit an existing configuration:
Procedure
Step 1 From the Unified Analysis Manager dropdown menu, select AnalysisManager > Preferences. The Preferences window displays. Click on Mail Server.
Step 2 The Mail Servers screen displays with a list of configured servers and buttons to Add, Edit, or Delete a server. The Test Connection button allows you to test connectivity to a server. The bottom part of the screen shows the recipients listed for each server and buttons to Add, Edit, or Delete a recipient.
Step 3 Click the Add button to add a server or the Edit button to edit an existing configuration. The Add Mail Server screen displays.
Step 4 In the Name/IP Address field, enter the name or the IP address of the Mail server you are adding.
Step 5 In the Port field, enter the port number on the server that you will be using.
Step 6 Click the OK button to add the server. You can use the Clear button to clear the field, or the Cancel button to end the operation without adding the Mail server.
Step 7 To add or edit a recipient, go back to the Mail Server screen and Click the Add button to add a recipient or the Edit button to edit an existing configuration. The Add Mail Server screen displays.
Step 8 In the Email address field, enter the name or the email address of the recipient you are adding.
Step 9 Click the OK button to add the recipient. You can use the Cancel button to end the operation without adding the recipient.
Trace Collection Directory
The following procedure explains how to use the Trace Collection option under Preferences to set a directory for trace logs:
Step 1 From the Unified Analysis Manager drop-down menu, select AnalysisManager > Preferences. The Preferences window displays. Click on Trace Collection.
Step 2 The Trace Collection screen displays. Enter the directory you want to use for traces logs in the Download Directory box, or use the Browse button to locate the directory. Optionally, you can click the Default button to select the default dirctory.
Step 3 Click the Save button.
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