Table Of Contents

A - B - C - D - E - F - H - I - L - M - N - O - P - R - S - T - U - V -

Index

A

accessibility features2-6

accessing

CAR2-5

Dialed Number Analyzer2-5

online help2-5

web interface2-1

A Cisco DB Replicator service9-11

A Cisco DB service9-10

alarm definitions3-2

CallManager Alarm catalog5-3

creating user-defined text for5-1

overview3-2

searching for and viewing5-1

System Alarm Catalog5-2

alarms

CallManager Alarm Catalog5-3

configuration checklist3-3

configuration overview3-2

configuration settings4-3

configuring4-1

definitions3-2

destinations4-3

event level settings4-3

Event Viewer4-3

NT Event Viewer4-3

overview3-1

SDI trace library4-3

SDL trace library4-3

service groups for4-2

Syslog4-3

System Alarm Catalog5-2

updating4-1

viewing information3-3

alert summary report10-13

B

browser support1-3

C

call activities report10-9

CallManager Alarm Catalog5-3

Cisco AMC Service9-9

Cisco AXL Web Service9-2

Cisco Bulk Provisioning Service9-2

Cisco CallManager Admin service9-13

Cisco CallManager Attendant Console Server service9-5

Cisco CallManager Cisco IP Phone Services9-12

Cisco CallManager Personal Directory service9-12

Cisco CallManager service9-3

Cisco CallManager Serviceability service9-9

Cisco CAR Scheduler service9-6

Cisco CAR Web Service9-6

CISCO-CCM-MIB14-8

Cisco CDP Agent service9-11

Cisco-CDP-MIB14-6

Cisco CDP service9-9

Cisco CDR Agent service9-13

Cisco Certificate Authority Proxy Function (CAPF) service9-7

Cisco Certificate Expiry Monitor service9-11

Cisco CTIManager service9-4

Cisco CTL Provider service9-6

Cisco Database Layer Monitor service9-11

Cisco DB Replicator service9-11

Cisco DB service9-10

Cisco DHCP Monitor service9-5

Cisco Dialer Analyzer service9-5

Cisco DirSync service9-7

Cisco DRF Local9-9

Cisco DRF Master9-9

Cisco Electronic Notification service9-11

Cisco Extended Functions service9-7

Cisco Extension Mobility Application9-12

Cisco Extension Mobility service9-5

Cisco IP Manager Assistant Service9-5

Cisco IP Voice Media Streaming App service9-4

Cisco License Manager service9-11

Cisco Log Partition Monitoring Tool service9-8

Cisco Messaging Interface service9-4

Cisco RIS Data Collector service9-8

Cisco RTMT Reporter Servlet9-8

Cisco Serviceability Reporter service9-3

Cisco SOAP - CDRonDemand Service9-6

Cisco SOAP-Log Collection APIs9-12

Cisco SOAP-Performance Monitoring APIs service9-12

Cisco SOAP-Real-Time Service APIs service9-12

Cisco Syslog Agent service9-11

CISCO-SYSLOG-MIB14-7

Cisco TFTP service9-4

Cisco Tomcat service9-10

Cisco Tomcat Stats Servlet9-8

Cisco Trace Collection Service9-10

Cisco Trace Collection Servlet9-9

Cisco Unified Mobile Voice Access Service9-4

Cisco WebDialer Web Service9-6

CLI

starting services11-6

stopping services11-6

cluster

service activation recommendations11-2

community strings14-4

configuration settings15-3

configuring15-2

deleting15-4

finding15-1

Control Center

feature services9-13

network services9-13

overview9-13

starting services9-13, 11-4

stopping services9-13, 11-4

viewing service status9-13

viewing status11-4

D

debug trace levels7-6, 7-7

Cisco CallManager

SDI fields7-8

SDL fields7-10, 7-11

Cisco CallManager Attendant Console Server fields7-11

Cisco CTIManager

SDI fields7-12

SDL fields7-12

Cisco Extended Functions fields7-13

Cisco Extension Mobility fields7-14

Cisco IP Manager Assistant fields7-14

Cisco IP Voice Media Streaming Application fields7-15

Cisco WebDialer Web Service fields7-17

Database Layer Monitor fields7-13

RIS Data Collector fields7-15

TFTP fields7-16

device name based trace monitoring7-1

device statistics report10-2

document

product security overviewi-xiii

E

event levels for alarms4-3

F

feature services

activating9-1, 11-1

configuration checklist9-14

deactivating11-1

overview9-1

starting9-1, 11-4

stopping9-1, 11-4

viewing status9-1, 11-4

H

Host Resources Agent service9-10

HOST-RESOURCES MIB14-7

HP MIB14-8

HTTPS

overview (IE and Netscape)2-3

saving certificate to trusted folder (IE)2-3

saving certificate to trusted folder (Netscape)2-4

I

IBM MIB14-8

informs

configuration parameters14-5

configuration settings15-7, 16-7

configuring15-6, 16-6

deleting15-8, 16-8

finding15-5, 16-5

overview14-4

L

logging out of interface2-5

M

Management Information Base (MIB)14-6

CISCO-CCM-MIB14-8

Cisco-CDP-MIB14-6

CISCO-SYSLOG-MIB14-7

HOST-RESOURCES MIB14-7

HP MIB14-8

IBM MIB14-8

MIB-II14-7

SYSAPPL-MIB14-7

MIB2 Agent service9-10

MIB2 system group

configuring17-1

MIB-II14-7

N

navigating to other web interfaces2-5

Network Agent Adaptor service9-10

network services

Control Center9-7

overview9-7

starting9-7, 11-4

stopping9-7, 11-4

viewing status9-7, 11-4

notification destination (V1/V2)

configuration settings15-7

configuring15-6

deleting15-8

finding15-5

notification destination (V3)

configuration settings16-7

configuring16-6

deleting16-8

finding16-5

NT Event Viewer4-3

O

output settings for trace7-17

overview

accessibility features2-6

accessing CAR2-5

accessing Dialed Number Analyzer2-5

accessing online help2-5

accessing web interface2-1

alarm definitions3-2

alarms3-1

browser support1-3

CAR1-2

Cisco Unified Serviceability1-1

Dialed Number Analyzer1-2

feature services9-1

HTTPS2-3

informs14-4

logging out of interface2-5

MIBs14-6

navigating to other web interfaces2-5

network services9-7

remote serviceability1-2

RTMT1-2

serviceability archive reports10-1

serviceability reports archive10-1

SNMP14-1, 14-2

trace6-1

trace collection6-2

traps14-4

troubleshooting trace setting6-2

verifying version2-5

P

performance protection report10-15

product security overviewi-xiii

R

Real-Time Monitoring Tool

alert summary report10-13

call activities report10-9

device statistics report10-2

performance protection report10-15

server statistics report10-5

service

Cisco AMC Service9-9

Cisco CallManager Serviceability RTMT9-8

Cisco Log Partition Monitoring Tool9-8

Cisco RIS Data Collector9-8

Cisco RTMT Reporter Servlet9-8

Cisco Tomcat Stats Servlet9-8

serviceability reports archive

service parameters10-2

service statistics report10-7

remote serviceability1-2

report

alert summary10-13

call activities10-9

device statistics10-2

performance protection10-15

server statistics10-5

service statistics10-7

reporting tools1-2

overview1-2

S

SDL configuration

characteristics

Cisco CallManager service7-11

Cisco CTIManager service7-12

filter settings

Cisco CallManager service7-10

Cisco CTIManager7-12

security

HTTPS for IE2-3

HTTPS for Netscape2-4

server statistics report10-5

service

A Cisco DB9-10

A Cisco DB Replicator9-11

activating11-1

activating trace7-1

Cisco AMC Service9-9

Cisco AXL Web Service9-2

Cisco Bulk Provisioning Service9-2

Cisco CallManager9-3

Cisco CallManager Admin9-13

Cisco CallManager Attendant Console Server9-5

Cisco CallManager Cisco IP Phone Services9-12

Cisco CallManager Personal Directory9-12

Cisco CallManager Serviceability9-9

Cisco CallManager Serviceability RTMT9-8

Cisco CAR Scheduler9-6

Cisco CAR Web Service9-6

Cisco CCM SNMP Service9-3

Cisco CDP9-9

Cisco CDP Agent9-11

Cisco CDR Agent9-13

Cisco Certificate Authority Proxy Function (CAPF)9-7

Cisco Certificate Expiry Monitor9-11

Cisco CTIManager9-4

Cisco CTL Provider9-6

Cisco Database Layer Monitor9-11

Cisco DHCP Monitor Service9-5

Cisco Dialed Number Analyzer9-5

Cisco DirSync9-7

Cisco DRF Local9-9

Cisco DRF Master9-9

Cisco Electronic Notification9-11

Cisco Extended Functions9-7

Cisco Extension Mobility9-5

Cisco Extension Mobility Application9-12

Cisco IP Manager Assistant9-5

Cisco IP Voice Media Streaming App9-4

Cisco License Manager9-11

Cisco Log Partition Monitoring Tool9-8

Cisco Messaging Interface9-4

Cisco RIS Data Collector9-8

Cisco RTMT Reporter Servlet9-8

Cisco Serviceability Reporter9-3

Cisco SOAP - CDRonDemand Service9-6

Cisco SOAP-Log Collection APIs9-12

Cisco SOAP-Performance Monitoring APIs9-12

Cisco SOAP-Real-Time Service APIs9-12

Cisco Syslog Agent9-11

Cisco TFTP9-4

Cisco Tomcat9-10

Cisco Tomcat Stats Servlet9-8

Cisco Trace Collection Service9-10

Cisco Trace Collection Servlet9-9

Cisco Unified Mobile Voice Access Service9-4

Cisco WebDialer Web Service9-6

configuration checklist9-14

configuring alarms for4-1

Control Center overview9-13

deactivating11-1

debug trace levels7-6

feature services9-1

Host Resources Agent9-10

MIB2 Agent9-10

Native Agent Adaptor9-10

network services9-7

SNMP Master Agent9-10

starting11-4

starting services9-13

stopping11-4

stopping services9-13

System Application Agent9-10

viewing service status9-13

viewing status11-4

serviceability reports archive10-1, 10-9

alert summary report10-13

configuration checklist10-16

configuring12-1

device statistic report10-2

performance protection report10-15

server statistic report10-5

service parameters10-2

service statistics report10-7

service activation

activating11-1

deactivating11-1

recommendations for a cluster11-2

service groups4-2, 7-4

alarms4-2

for trace7-4

services

trace field descriptions7-8

service statistics report10-7

servlet

debug trace levels7-7

SNMP

basics14-2

community strings14-4

configuration settings15-3

configuring15-2

deleting15-4

finding15-1

configuration checklist14-9

informs

configuration parameters14-5

configuration settings15-7, 16-7

configuring15-6, 16-6

deleting15-8, 16-8

finding15-5, 16-5

overview14-4

MIB14-6

MIB2 system group

configuring17-1

notification destination (V1/V2)

configuration settings15-7

configuring15-6

deleting15-8

finding15-5

notification destination (V3)

configuration settings16-7

configuring16-6

deleting16-8

finding16-5

overview14-1

remote monitoring with14-1

service

Cisco CCM SNMP Service9-3

Cisco CDP Agent9-11

Cisco Syslog Agent9-11

Host Resources Agent9-10

MIB2 Agent9-10

Network Agent Adaptor9-10

SNMP Master Agent9-10

System Application Agent9-10

SNMPv114-3

SNMPv2c14-3

SNMPv314-3

trace configuration14-9

traps

configuration parameters14-5

configuration settings15-7, 16-7

configuring15-6, 16-6

deleting15-8, 16-8

finding15-5, 16-5

overview14-4

troubleshooting14-10

user

configuration settings16-3

configuring16-2

deleting16-4

finding16-1

users14-4

SNMP Master Agent service9-10

SOAP

service

Cisco SOAP - CDRonDemand Service9-6

Cisco SOAP-Log Collection APIs9-12

Cisco SOAP-Performance Monitoring APIs9-12

Cisco SOAP-Real-Time Service APIs9-12

SYSAPPL-MIB14-7

System Alarm Catalog5-2

System Application Agent service9-10

T

trace

Cisco CallManager Attendant Console Server service

trace fields7-11

Cisco CallManager service

SDI trace fields7-8

SDL trace fields7-10, 7-11

Cisco CTIManager service

SDI trace fields7-12

SDL trace fields7-12

Cisco Database Layer Monitor service

trace fields7-13

Cisco Extended Functions service

trace fields7-13

Cisco Extension Mobility service

trace fields7-14

Cisco IP Manager Assistant service

trace fields7-14

Cisco IP Voice Media Streaming App service

trace fields7-15

Cisco RIS Data Collector service

trace fields7-15

Cisco TFTP service

trace fields7-16

Cisco WebDialer Web Service

trace fields7-17

collection6-2

configuration and collection checklist6-3

configuration overview6-1

configuring7-1

debug trace levels for service7-6

debug trace levels for servlet7-7

device name based trace monitoring7-1

output settings7-17

overview6-1

recommendations for SNMP14-9

service groups for7-4

trace and log central6-2

trace field descriptions7-8

troubleshooting trace setting6-2, 8-1

trace collection6-2

traps

configuration parameters14-5

configuration settings15-7, 16-7

configuring15-6, 16-6

deleting15-8, 16-8

finding15-5, 16-5

overview14-4

troubleshooting trace setting6-2, 8-1

U

user-defined alarm descriptions5-1

users (SNMP)14-4

configuration settings16-3

configuring16-2

deleting16-4

finding16-1

V

viewing alarm information3-3