Table Of Contents

A - B - C - D - E - F - G - H - I - L - M - N - O - P - Q - R - S - T - U - V - W - Z

index

A

about RTM 8-13

administrators, CAR 11-2

Alarm configuration checklist 6-9

Alarm definition checklist 6-10

Alarms

configuration overview 6-2

definitions

catalogs 6-5

definitions window 6-8

described 6-5

editing 6-6

event properties window 6-7

example 6-7

described 6-1

destinations 6-3

event levels 6-4

Event Viewer 6-3

filters 6-4

monitors 6-3

NT Event Viewer 6-3

overview 6-1

SDI trace library 6-3

SDL trace library 6-3

serviceability 1-3

Syslog 6-3

viewing information

overview 6-4

alert

checklist 8-11

icon 8-10

alert notification

configuration

for a counter 8-16

for gateway 8-20

e-mail

for counter 8-16

for gateway 8-20

window 8-17

message 8-16, 8-20

port/channel status 8-20

schedule 8-16, 8-20

thresholds 8-16

alerts

setting CDR and CAR database 11-20

analyzing Trace information 7-6

assistance, obtaining xx

automatic report generation 11-23

B

base rate 11-22

bill

department 11-4

individual 11-3

Bulk Trace Analysis

checklist 10-3

list of topics 10-1

using 10-2

C

Call Detail Records (CDR) 17-2

call types, QoS by 11-7

CAR

administrators, managers, users 11-2

CDR search

overview 11-13

checklist 11-26

configuring database purge 11-20

described 11-1

device reports

overview 11-9

list of topics 11-1

report config

overview 11-21

setting database alert 11-20

starting or stopping scheduler 11-21

system 11-14

system reports

overview 11-6

user reports 11-3

category tabs

Real-Time Monitoring Tool 8-14

CCM_SNMP_MIB counters A-1

CDP

access CDP driver control 19-2

advertisement support 19-1

alter CDP setting 19-2

checklist 19-3

Cisco device support 19-1

default settings 19-2

driver

system prerequisites 19-2

usage 19-2

install CDP protocol driver 19-3

list of topics 19-1

locate updated driver 19-3

periodic messages 19-1

protocol driver

installing 19-3

settings 19-2

CDR

configuring database purge 11-20

error report 11-9

load records 11-16

logging

set up 17-2

search

by gateway report 11-14

by user extension report 11-14

CAR 11-13

setting database alert 11-20

CD-ROM documentation xix

chart

counters

adding 8-15

described 8-15

performance monitoring 8-15

window options 8-13

Cisco.com, described xx

Cisco CallManager

object counters (figure) 9-2

syslog components 18-3

Cisco CallManager service 3-1, 3-2

overview 1-2

Cisco CDR Insert service 3-2

Cisco CTIManager service 3-4

Cisco Database Layer Monitor service 3-3

Cisco Discovery Protocol (CDP) 16-3

list of topics 19-1

serviceability 1-9

Cisco IP phone services report 11-5

Cisco IP Voice Media Streaming Application service 3-4

Cisco Messaging Interface service 3-3

Cisco MOH Audio Translator service 3-5

Cisco RIS Data Collector service 3-5

Cisco Secure Telnet

checklist 13-4

design 13-2

list of topics 13-1

serviceability 1-6

structure 13-3

system design 13-1

system diagram 13-3

Cisco Syslog Analysis

Cisco Syslog Analyzer 18-1

Cisco Syslog Analyzer Collector 18-1

Cisco Syslog Analyzer Collector

function 18-3

process 18-3

stopping and starting 18-3

Cisco Syslog Analyzer described 18-3

Cisco Telephony Call Dispatcher service 3-4

Cisco TFTP service 3-3

CiscoWorks2000

adding devices 18-2

Campus Manager 17-1

checklist 16-4

defined 16-2

device information displayed 18-2

list of topics 16-1

serviceability 1-7

SNMP requests 18-4

clusters, Real-Time Monitoring Tool 8-9

collecting trace information 7-6

command line interface serviceability 1-6

commands

show.exe 14-1

show command

list of topics 14-1

conference bridges counter information (table) A-13

conference bridge utilization report 11-12

configuration

alarms

overview 6-2

alert notification for counter 8-16

alert notification for gateway 8-20

counter data sample 8-18

Real-Time Monitoring Tool default 8-5

refresh rate for gateway 8-21

Trace

described 7-3

configuration checklist

Alarm configuration 6-9

Alarm definition 6-10

alerts 8-11

Bulk Trace Analysis 10-3

CAR 11-26

CDP 19-3

Cisco Secure Telnet 13-4

CiscoWorks2000 16-4

device monitoring 8-21

Microsoft Performance 9-3

path analysis 17-2

performance monitoring 8-19

Q931 translator 7-10

Real-Time Monitoring Tool window 8-7

SNMP 15-6

system log management 18-5

Trace analysis 7-9

Trace collection 7-8

Trace configuration 7-7

configuring

base rate and duration for rating parameters 11-22

CAR and CDR database purge 11-20

dial plan 11-15

gateway 11-16

mail server parameters 11-15

manual database purge 11-20

notification limits for QoS and daily charges 11-25

system parameters 11-14

system preferences 11-16

time of day factor for rating parameters 11-22

voice quality factor for rating parameters 11-22

Control Center

list of topics 5-1

serviceability 1-4

service status 5-2

status icons 5-3

stop or start a service described 5-3

view status described 5-3

conventions xvii

counter alert checklist 8-11

counters

add a counter to monitor 8-15

CCM_SNMP_MIB A-1

chart view 8-15

Cisco CallManager 2-1

conference bridge-related information (table) A-13

configure alert notification 8-16

CTI-related information (table) A-12

data sample 8-18

gateway 2-4

gateway-related information (table) A-3

H.323-related information (table) A-11

Microsoft Performance A-1

MOH-related information (table) A-15

monitoring performance 9-2

MTP-related information (table) A-14

object (figure) 9-2

perfmon 2-2

phone-related information (table) A-2

phones 2-4

properties 8-18

Real-Time Monitoring Tool A-1

remove from monitoring window 8-17

similarities 2-4

table view 8-15

view data 8-18

voice-mail-related information (table) A-12

zoom 8-17

CTI

counter information (table) A-12

port enabled report 11-5

customizing reports for automatic generation 11-24

D

daily charges

setting notification limits for 11-25

daily reports

restoring default schedule 11-19

scheduling 11-18

database

configuring CAR and CDR purge 11-20

setting alerts 11-20

data sample, Real-Time Monitoring Tool 8-18

debug trace levels

Trace configuration filter settings 7-4

Trace configuration output settings 7-5

definitions

alarms 6-5

serviceability 1-11

department bill report, detail 11-4

department bill report, summary 11-4

detail

department bill 11-4

gateway 11-9

individual bill report 11-3

QoS 11-6

device monitoring

checklist 8-21

tools 4-2

device reports, CAR 11-9

devices

monitoring

re-select 8-15

devices, monitoring

Real-Time Monitoring Tool 8-19

dial plan, configuring 11-15

directory servers, Real-Time Monitoring Tool 8-12

directory server status alert checklist 8-11

document

audience xiv

conventions xvii

organization xiv

preface xiii

purpose xiii

documentation

feedback xx

obtaining xviii

on CD-ROM xix

ordering xix

related xvi

World Wide Web xix

driver

CDP driver

control 19-2

locating interface files 19-3

locating updated CDP driver 19-3

using 19-2

CDP protocol

installing 19-3

CDP system prerequisites 19-2

duration 11-22

E

enabling reports for automatic generation 11-24

error, CDR report 11-9

error log, generating 11-21

event levels for alarms 6-4

event log, generating 11-21

extension, CDR search by 11-14

F

features, remote network management 16-2

feedback on documentation xx

filters, alarms 6-4

G

gateway

alert notification configuration 8-20

CDR search by 11-14

configuration 11-16

polling intervals 8-21

QoS by 11-7

refresh rate 8-21

gateway alert checklist 8-11

gateway detail report 11-9

gateways

counter information (table) A-3

counters 2-4

gateway summary report 11-10

gateway utilization report 11-10

H

H.323 counter information (table) A-11

heartbeat monitoring alert checklist 8-11

help, Real-time Monitoring Tool 8-13

I

individual bill, summary 11-3

individual bill report, detail 11-3

IP path analysis 16-2

L

load, CDR data 11-16

M

mail server parameters 11-15

Management Information Base (MIB) 15-2

managers, CAR 11-2

manual database purge, configuring 11-20

messages

CDP 19-1

syslog 18-4

MIB

control of CDP driver 19-2

defined 15-2

enable device discovery 19-2

Microsoft Performance

checklist 9-3

counters A-1

list of topics 9-1

perfmon counters 2-2

MOH

counter information (table) A-15

monitoring

devices 8-19

performance

add a counter 8-15

CiscoCallManager 9-1

Real-Time Monitoring Tool 8-15

SNMP MIB 2-3

monitors, alarms 6-3

monthly reports

restoring default schedules 11-19

scheduling 11-19

MTP counter information (table) A-14

N

notification limits 11-25

NT Event Viewer 6-3

O

objects, Cisco CallManager 2-1

objects and counters, described 2-1

obtaining documentation xviii

obtaining technical assistance xx

options checklist, remote serviceability 12-2

ordering documentation xix

organization xiv

overview

administrator rights 11-15

automatic report generation 11-23

department bill reports 11-4

error and event logs 11-20

individual bill reports 11-3

of Cisco CallManager 1-2

of serviceability 1-1

scheduling reports 11-17

system report 11-8

P

parameters

configuring mail server 11-15

configuring system 11-14

factoring time of day for rating 11-22

factoring voice quality for rating 11-22

restoring default values for rating 11-23

setting the base rate and duration for rating 11-22

path analysis

checklist 17-2

list of topics 17-1

operation 17-1

serviceability 1-8

trace 17-1

PathTool 16-2

perfmon

counters 2-2

counter similarities 2-4

performance

data structure 9-2

monitoring

CiscoCallManager 9-1

SNMP MIB 2-3

objects and counters 9-2

remove a counter 8-17

tool

function 9-1

statistics monitor and display 9-1

performance monitoring

checklist 8-19

serviceability 1-7

phones

counter information (table) A-2

counters 2-4

polling intervals

refresh rate for gateway 8-21

sample rate 8-14

preface xiii

preferences

configuring system 11-16

Real-Time Monitoring Tool 8-9

prerequisites, CDP driver system 19-2

process activity, Real-Time Monitoring Tool 8-12

properties, counter 8-18

purge

configuring CAR and CDR database 11-20

Q

Q931 translator checklist 7-10

QoS

defining values 11-23

setting notification limits for 11-25

QoS by call types report 11-7

QoS by gateway report 11-7

QoS detail report 11-6

QoS summary report 11-7

R

rating parameters

factoring time of day 11-22

factoring voice quality 11-22

restoring default values 11-23

setting the base rate and duration 11-22

Real-Time Information Server (RIS) data collector 15-5

Real-Time Information Server overview 3-5

Real-Time Monitoring Tool

About 8-13

alert icon 8-10

category tabs, described 8-14

chart view 8-15

checklist 8-7

cluster information 8-9

configure alert notification for counter 8-16

configure alert notification for gateway 8-20

counter properties 8-18

counters

add 8-15

alert notify 8-16

chart view 8-15

data sample 8-18

monitor 8-15

properties 8-18

remove 8-17

table view 8-15

view data 8-18

zoom 8-17

customize Real-Time Monitoring Tool window 8-6

data samples 8-18

default configuration 8-5

device monitoring window 8-20

devices

hierarchy 8-4

status 8-4

directory servers 8-12

help 8-13

hierarchy

devices 8-4

performance monitoring 8-2

list of topics 8-1

monitor devices 8-19

monitor performance 2-3, 8-15

overview 8-2

performance monitoring

described 2-3, 8-2

window 8-15

polling interval 8-14, 8-21

preferences 8-9

process activity 8-12

remove a counter 8-17

re-select 8-15

resource usage 8-12

sample rate 8-14

serviceability 1-5

status bar 8-4

system performance 8-2

table view 8-15

view data 8-18

view last 24 hr. calls 8-12

window

displayed 8-5

overview 8-4

with CM-default configuration 8-6

window options

category tabs 8-13

listed 8-13

re-select 8-15

zoom a counter 8-17

related documentation xvi

remote access methodology 13-2

remote network management features 16-2

remote serviceability 1-5

checklist 12-2

list of topics 12-1

tools and programs 12-1

report

CDR

search

by user extension   1

CDR error 11-9

CDR search by gateway 11-14

Cisco IP phone services 11-5

conference bridge utilization 11-12

CTI port enabled 11-5

department bill report 11-4

gateway detail 11-9

gateway summary 11-10

gateway utilization 11-10

individual bill report 11-3

QoS by call types 11-7

QoS by gateway 11-7

QoS detail 11-6

QoS summary 11-7

route group utilization 11-11

route list utilization 11-11

route pattern utilization 11-12

system overview 11-8

top N by charge 11-4

top N by duration 11-4

top N by number of calls 11-5

traffic summary 11-8

traffic summary by extensions 11-8

voice mail utilization 11-12

report config, CAR 11-21

reporting tools 1-9

reports

automatic generation 11-23

customizing for automatic generation 11-24

enabling for automatic generation 11-24

restoring default schedules 11-19

scheduling 11-17

scheduling daily 11-18

scheduling monthly 11-19

scheduling weekly 11-18

user, CAR 11-3

re-select a device status 8-15

resource usage

process activity 8-12

Real-Time Monitoring Tool 8-12

view directory server status 8-12

view last 24 hr. calls 8-12

restoring

default schedule for daily, weekly, and monthly reports 11-19

default values for rating parameters 11-23

RIS data collector 15-5

route group utilization report 11-11

route list utilization report 11-11

route pattern utilization report 11-12

S

sample rate 8-14

scheduler, starting or stopping CAR service 11-21

scheduling

daily reports 11-18

monthly reports 11-19

weekly reports 11-18

scheduling reports 11-17

SDI log files, overview 4-3

SDL log files, overview 4-3

SDL parameters

Trace, overview 7-5

search

CDR by gateway 11-14

CDR by user extension 11-14

security, firewall integrity 13-2

server, mail parameters 11-15

service

Cisco CallManager 3-2

Cisco CDR Insert 3-2

Cisco CTIManager 3-4

Cisco Database Layer Monitor 3-3

Cisco IP Voice Media Streaming Application 3-4

Cisco Messaging Interface 3-3

Cisco MOH Audio Translator 3-5

Cisco RIS Data Collector 3-5

Cisco Telephony Call Dispatcher 3-4

Cisco TFTP 3-3

starting or stopping CAR scheduler 11-21

serviceability

alarms 1-3

analyzing tools

overview 4-2

Cisco CallManager service 3-1

Cisco Discovery Protocol 1-9

Cisco Secure Telnet 1-6

CiscoWorks2000 1-7

command line interface 1-6

Control Center 1-4

definitions 1-11

list of topics 1-1

overview 1-1, 1-3

path analysis 1-8

performance monitoring 1-7, 4-1

Real-Time Monitoring Tool 1-5

remote 1-5

remote serviceability tools 12-1

reporting tools 1-9

SDI, overview 4-3

SDL, overview 4-3

SNMP 1-8

system log 1-8

terms 1-11

tools

device monitoring 4-2

local Cisco CallManager systems 4-1

log files 4-2

overview 4-1

performance monitoring 4-1

remote Cisco CallManager systems 4-1

trace 1-4

service parameters

SDL trace 7-5

Trace 7-5

services

checking status using Control Center 5-2

status icons 5-3

stopping or starting 5-3

viewing status 5-3

show command

list of topics 14-1

syntax 14-1

Simple Network Management Protocol (SNMP) 15-1

SNMP

agent, enabling 18-4

agent defined 15-3

basics 15-1

checklist 15-6

community strings 15-3

defined 15-1

implementation diagram 15-5

MIB 15-2

remote monitoring with 15-1

RIS data collector 15-5

serviceability 1-8

support 16-3

traps 15-3

SNMP MIB 2-3

starting CAR scheduler service 11-21

status bar 8-4

stopping CAR scheduler service 11-21

summary

department bill 11-4

gateway 11-10

individual bill 11-3

QoS 11-7

traffic 11-8

traffic by extensions 11-8

syntax

show command 14-1

Syslog

analyzer 16-2

collector 16-2

syslog

analysis

components (figure) 18-2

described 18-1

configuring components 18-3

direct messages 18-4

system, CAR 11-14

system log, serviceability 1-8

system logging

components (figure) 18-2

described 18-1

system log management 16-2

checklist 18-5

list of topics 18-1

system overview report 11-8

system parameters

configuring 11-14

system preferences

configuring 11-16

system reports, CAR 11-6

T

TAC

contacting xxi, xxii

described xxi

obtaining assistance xx

telephone contacts xxii

website xxi

technical assistance xx

Technical Assistance Center (TAC) xx

Telnet, Cisco Secure

design 13-2

list of topics 13-1

serviceability 1-6

structure 13-3

system design 13-1

system diagram 13-3

terms, serviceability 1-11

time of day 11-22

top N

by charge 11-4

by duration 11-4

by number of calls 11-5

top N by charge report 11-4

top N by duration report 11-4

top N by number of calls report 11-5

Trace

analysis

described 7-6

collection

described 7-6

configuration

described 7-3

filter settings 7-4

output settings 7-5

configuring SDL parameters 7-5

example B-1

list of topics 7-1

overview 7-1

Q931 translator

described 7-6

SDL parameters 7-5

serviceability 1-4

troubleshooting example B-1

Trace analysis checklist 7-9

Trace collection checklist 7-8

Trace configuration checklist 7-7

traffic summary by extensions report 11-8

traffic summary report 11-8

traps, SNMP 15-3

troubleshooting, Trace example B-1

U

user reports, CAR 11-3

users, CAR 11-2

using Bulk Trace Analysis 10-2

using Q931 translator 7-6

utilization

conference bridge 11-12

gateway 11-10

route group 11-11

route list 11-11

route pattern 11-12

voice mail 11-12

V

voice mail counter information (table) A-12

voice mail utilization report 11-12

voice quality 11-22

W

weekly reports

restoring default schedule 11-19

scheduling 11-18

windows

customize Real-Time Monitoring Tool 8-6

device monitoring 8-4, 8-20

options

sample rate 8-14

performance monitoring 8-4

Real-Time Monitoring Tool

checklist 8-7

displayed 8-5

overview 8-4

Real-Time Monitoring Tool options 8-13

Real-Time Monitoring Tool with CM-default configuration 8-6

status bar 8-4

Z

zoom a counter 8-17