Cisco CallManager Serviceability System Guide, Release 3.2 - Tools Overview [Cisco Unified Communications Manager (CallManager)]

Table Of Contents

Tools Overview

Performance Monitoring Tools

Local Cisco CallManager Systems

Remote Cisco CallManager Systems

Device Monitoring Tools

Analyzing Tools

Log Files

Configuring Log Files

Viewing Log Files

SDI Information

SDL Information

Where to Find More Information

Tools Overview

Performance Monitoring Tools

Serviceability monitors the performance of Cisco CallManager services locally and remotely.

Local Cisco CallManager Systems

You can access the following tools to locally monitor the performance of Cisco CallManager services:

•Microsoft Performance

•Serviceability Real-Time Monitoring

Remote Cisco CallManager Systems

You can access the following tools to remotely monitor the performance of Cisco CallManager services:

•Microsoft Performance

•SNMP MIBs

•CiscoWorks2000

Device Monitoring Tools

Serviceability monitors the performance of Cisco CallManager devices using the Real-Time Monitoring tool.

Analyzing Tools

The following tools analyze the data from a trace log file that contains information about Cisco CallManager devices and services:

•Trace Analysis

•Bulk Trace Analysis

Log Files

You can view alarms and trace information sent to log files for troubleshooting purposes. Trace supports text and XML formatted log files.

Configuring Log Files

Configure log files for alarm information by using Serviceability Alarm Configuration.

Configure log files for trace information by using Serviceability Trace Configuration. Using Serviceability Trace Collection, you can filter the SDI and SDL XML trace log files for specific information.

Viewing Log Files

Using a text editor such as Microsoft Word, you can view text log files. You can use Serviceability Trace Analysis or Bulk Trace Analysis to view XML log files.

SDI Information

You can direct alarms to the Win2000 event viewer, CiscoWorks2000 Syslog, SDI or SDL trace log files, or to all destinations. You can base traces for Cisco CallManager services on debug levels, specific trace fields, and Cisco CallManager devices such as phones or gateways. You can perform a trace on the alarms that are sent to the SDI or SDL trace log files.

An SDI Trace log file contains information for all Cisco CallManager services. The system traces system diagnostic interface (SDI) information from the services and logs run-time events and traces to a log file. You can view SDI trace files in text or XML format.

Note To log alarms in the SDI trace log file, check two check boxes in Trace Configuration and one check box in Alarm Configuration: the Trace on check box in Trace Configuration, the Enable trace file log check box in Trace Configuration, and the SDI alarm destination check box in Alarm Configuration.

SDL Information

You can direct alarms to the Win2000 event viewer, CiscoWorks2000 Syslog, SDI or SDL trace log files, or to all destinations. You can base traces for Cisco CallManager services on debug levels, specific trace fields, and Cisco CallManager devices such as phones or gateways. You can perform a trace on the alarms that are sent to the SDI or SDL trace log files.

An SDL Trace log file contains call-processing information from services such as Cisco CallManager, Cisco CTIManager, and Cisco TFTP. The system traces the signal distribution layer (SDL) of the call and logs state transitions into a log file. You can view SDL trace files in text or XML format.

The SDL trace library applies only to Cisco CallManager and CTIManager services. In addition to specifying SDL trace library in Alarms Configuration, configure this alarm destination using Serviceability Trace SDL Configuration.

Where to Find More Information

Related Topics

•"Alarms"

•"Trace"

•"Real-Time Monitoring"

•"Microsoft Performance"

•"Bulk Trace Analysis"

•"Simple Network Management Protocol"

•"CiscoWorks2000 Overview"

•"Path Analysis"

•"System Log Management"

•"Cisco CallManager Perfmon Counters, RTM, and CCM_SNMP_MIB"

Additional Cisco Documentation

•Cisco CallManager Serviceability Administration Guide

•Cisco CallManager Troubleshooting Guide

•CiscoWorks2000 user documentation

http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm

	Cisco CallManager Serviceability System Guide, Release 3.2
	Tools Overview
Cisco CallManager Serviceability System Guide, Release 3.2 Index Preface Introduction Objects and Counters Cisco CallManager Services Tools Overview Control Center Alarms Trace Real-Time Monitoring Microsoft Performance Bulk Trace Analysis CDR Analysis and Reporting Remote Serviceability Overview Cisco Secure Telnet Show Command Line Interface Simple Network Management Protocol CiscoWorks2000 Overview Path Analysis System Log Management Cisco Discovery Protocol Support Cisco CallManager Perfmon Counters, RTM, and CCM_SNMP_MIB Trace Examples	Download this chapter Tools Overview Download the complete book A PDF Version of Entire Book (PDF - 2 MB) Feedback Table Of Contents Tools Overview Performance Monitoring Tools Local Cisco CallManager Systems Remote Cisco CallManager Systems Device Monitoring Tools Analyzing Tools Log Files Configuring Log Files Viewing Log Files SDI Information SDL Information Where to Find More Information Tools Overview Performance Monitoring Tools Serviceability monitors the performance of Cisco CallManager services locally and remotely. Local Cisco CallManager Systems You can access the following tools to locally monitor the performance of Cisco CallManager services: •Microsoft Performance •Serviceability Real-Time Monitoring Remote Cisco CallManager Systems You can access the following tools to remotely monitor the performance of Cisco CallManager services: •Microsoft Performance •SNMP MIBs •CiscoWorks2000 Device Monitoring Tools Serviceability monitors the performance of Cisco CallManager devices using the Real-Time Monitoring tool. Analyzing Tools The following tools analyze the data from a trace log file that contains information about Cisco CallManager devices and services: •Trace Analysis •Bulk Trace Analysis Log Files You can view alarms and trace information sent to log files for troubleshooting purposes. Trace supports text and XML formatted log files. Configuring Log Files Configure log files for alarm information by using Serviceability Alarm Configuration. Configure log files for trace information by using Serviceability Trace Configuration. Using Serviceability Trace Collection, you can filter the SDI and SDL XML trace log files for specific information. Viewing Log Files Using a text editor such as Microsoft Word, you can view text log files. You can use Serviceability Trace Analysis or Bulk Trace Analysis to view XML log files. SDI Information You can direct alarms to the Win2000 event viewer, CiscoWorks2000 Syslog, SDI or SDL trace log files, or to all destinations. You can base traces for Cisco CallManager services on debug levels, specific trace fields, and Cisco CallManager devices such as phones or gateways. You can perform a trace on the alarms that are sent to the SDI or SDL trace log files. An SDI Trace log file contains information for all Cisco CallManager services. The system traces system diagnostic interface (SDI) information from the services and logs run-time events and traces to a log file. You can view SDI trace files in text or XML format. Note To log alarms in the SDI trace log file, check two check boxes in Trace Configuration and one check box in Alarm Configuration: the Trace on check box in Trace Configuration, the Enable trace file log check box in Trace Configuration, and the SDI alarm destination check box in Alarm Configuration. SDL Information You can direct alarms to the Win2000 event viewer, CiscoWorks2000 Syslog, SDI or SDL trace log files, or to all destinations. You can base traces for Cisco CallManager services on debug levels, specific trace fields, and Cisco CallManager devices such as phones or gateways. You can perform a trace on the alarms that are sent to the SDI or SDL trace log files. An SDL Trace log file contains call-processing information from services such as Cisco CallManager, Cisco CTIManager, and Cisco TFTP. The system traces the signal distribution layer (SDL) of the call and logs state transitions into a log file. You can view SDL trace files in text or XML format. The SDL trace library applies only to Cisco CallManager and CTIManager services. In addition to specifying SDL trace library in Alarms Configuration, configure this alarm destination using Serviceability Trace SDL Configuration. Where to Find More Information Related Topics •"Alarms" •"Trace" •"Real-Time Monitoring" •"Microsoft Performance" •"Bulk Trace Analysis" •"Simple Network Management Protocol" •"CiscoWorks2000 Overview" •"Path Analysis" •"System Log Management" •"Cisco CallManager Perfmon Counters, RTM, and CCM_SNMP_MIB" Additional Cisco Documentation •Cisco CallManager Serviceability Administration Guide •Cisco CallManager Troubleshooting Guide •CiscoWorks2000 user documentation http://www.cisco.com/univercd/cc/td/doc/product/rtrmgmt/cw2000/index.htm
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