Contents

• Documentation Updates
• Cisco Unified Communications Manager Administration Guide
• Cisco Unified Communications Manager Call Detail Records Administration Guide
• Cisco Unified Communications Manager Features and Services Guide
• Cisco Unified Communications Manager Security Guide
• Cisco Unified Communications Manager System Guide
• Cisco Unified Communications Operating System Administration Guide
• Cisco Unified Communications Manager Administration Online Help
• Cisco Unified Serviceability Administration Guide
• Cisco Unified CM User Options Guide
• Deployment Guide for IM and Presence Service on Cisco Unified Communications Manager
• IP Address, Domain and Hostname for IM and Presence Service on Cisco Unified Communications Manager
• Installing Cisco Unified Communications Manager
• Partitioned Intradomain Federation for IM and Presence Service on Cisco Unified Communications Manager
• Cisco Unified CM IM and Presence Administration Online Help
• Upgrade Guide for Cisco Unified Communications Manager

Documentation Updates

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Cisco Unified Communications Manager Administration Guide

The Cisco Unified Communications Manager Administration Guide was updated as follows:

CSCue58074 Re-labeling of Link Loss Type field on the Region Configuration page

On the System > Region configuration page, the Link Loss Type field has been re-labeled as the Audio Codec Preference List field.

CSCug28060 Connected Line ID Presentation value sets to Allowed

Descriptions of the Connected Line ID Presentation parameter were updated to include the following statement:

If a call that originates from an IP phone on Cisco Unified Communications Manager encounters a device, such as a trunk, gateway, or route pattern, that has the Connected Line ID Presentation set to Default, the presentation value is automatically set to Allowed.

CSCug52147 Relabel of Use Personal Preferences field

On the Call Routing > Route/Hunt > Hunt Pilot setup window, the Use Personal Preferences option has been renamed to Use Forward Settings of Line Group Member.

CSCug58742 Common Phone Profile Settings Secure Shell Information

In the Common phone profile settings the Secure Shell Password field is incorrectly referred to as the Secure Shell User.

Cisco Unified Communications Manager Call Detail Records Administration Guide

CSCud20005 Missing CDR Field Descriptions

The following field descriptions are missing from the Cisco Unified Communications Manager Call Detail Records Administration Guide:

wasCallQueued

This field specifies whether the call has been put into a queue or not. A value of 0 means that the call is not put into any queue; 1 means the call has been put into a queue.

totalWaitTimeInQueue

This field specifies how long a caller has been put into a queue. The value is specified in second. The value is 0 if the call is never put into any queue.

Cisco Unified Communications Manager Features and Services Guide

The Cisco Unified Communications Manager Features and Services Guide was updated as follows:

CSCue33154 SIP phones support CMC/FAC tones

The following bullet in the interactions and restrictions section of the Client matter codes and forced authorization codes chapter was updated to include SIP:

• The FAC and CMC tones play only on Cisco Unified IP Phones that are running SCCP or SIP, TAPI/JTAPI ports, and MGCP FXS ports.

CSCue92463 Extend and connect feature outgoing call flow

The incoming call flow illustration title and description were updated from PSTN to PBX. The outgoing call flow illustration was updated from showing the incoming call flow to showing the outgoing call flow, and the title and description were updated from PSTN to PBX.

Figure 1. Outgoing Call to PBX. The following illustration shows a sample outgoing call to the PBX.

CSCue85258 Remove play continuously from MOH settings table

Removed play continuously from the Music On Hold audio source configuration settings table.

CSCue98877 Call Queuing shared-line scenario description

In the Call queuing operation considerations section, the paragraph describing shared-line deployments is modified as follows:

For shared-line deployments, the availability of all devices with that shared-line are combined to provide a final status. If a shared-line device for one or members appears as on-hook, but all others are indicating off-hook, the final status for that line member remains off-hook.

CSCug36365 Call Park Display Timer restriction

The interaction between the value that is entered for the Call Park Reversion Timer and the Cisco Call Park Display Timer is updated in the Call Park restrictions section as follows:

If you entered a Call Park Reversion Timer value that is less than the Call Park Display Timer, Call Park numbers may not display on the phone.

CSCue92900 Cisco Unified IP Phones That Support Call Pickup

Updated the table listing the Cisco Unified IP Phones that support Call Pickup. The Cisco Unified IP Phone series 7900, 8900, and 9900 support both softkey and button activated Call Pickup. For the 3500 Cisco Unified IP Phone, the Call Pickup feature is activated using the menu.

Cisco Unified Communications Manager Security Guide

CSCuf49157 SSL and TLS support for HTTPS web communications

Cisco Unified Communications Manager supports SSL and Transport Layer Security (TLS) for HTTPS connections. Cisco recommends using TLS for improved security if your web browser version supports TLS. Disable SSL on your web browser to use TLS for secure HTTPS communications.

Cisco Unified Communications Manager System Guide

CSCud67724  TFTP Cisco SIP phones

The "Configure TFTP for Cisco Unified IP phones that run SIP" topic in the Cisco Unified Communications Manager System Guide contains an out-of-date table that lists the configuration files that are generated based on the type of phone that is running SIP. The table is missing several Cisco Unified IP Phones. Following is the updated table:

Model	SIP IP Phone	Dial Plan	Softkey Template
9971, 9951, 8961, 8945, 8941, 7975, 7971, 7970, 7961, 7941, 7911, Cisco Cius	SEP<mac>.cnf.xml	DR<dialplan>.xml	SK<softkey_template>.xml
Cisco TP 1000, Cisco TP 1100, Cisco TP 1300-47, Cisco TP 1300-65, Cisco TP 1310-65
7960, 7940	SIP<mac>.cnf	<dialplan>.xml	Not configurable
7905	Id<mac>	Parameter in Id<mac>	Not configurable
7912	gk<mac>	Parameter in gk<mac>	Not configurable
Cisco IP Communicator	<Device Name>.cnf.xml	Parameter in <Device Name>.cnf.xml	Parameter in <Device Name>.cnf.xml
Cisco Jabber for Tablet	TAB<Userid in Upper Case>.cnf.xml	Not configurable	SK<softkey_template>.xml

CSCue75498 Cisco Unified Communications Manager Trunk Types

Step 14 of the Set up SIP trunk topic in the Cisco Unified Communications Manager System Guide states "When you enable Send send-receive SDP in mid-call INVITE for an early offer SIP trunk in tandem mode, Cisco Unified Communications Manager inserts MTP to provide sendrecv SDP when a SIP device sends offer SDP with a=inactive or sendonly or recvonly in audio media line." This statement incorrectly qualifies the situation as occurring in tandem mode only. This situation can occur for all clusters.

Configure LDAP Directory

The Configure LDAP Directory topic in the Directory Overview chapter of theCisco Unified Communications Manager System Guide contains an out-of-date list of supported directories. The list incorrectly states that Cisco Unified Communications Manager supports Microsoft Active Directory 2000 and iPlanet Directory Server 5.1. In addition, the list omits Sun One Directory Server 7.0 and Oracle Directory Server Enterprise Edition 11gR1, both of which Cisco Unified Communications Manager supports, from the list of supported directories.

CSCuf16795 Cisco Unified IP Phones that support Private Line Automatic Ringdown (PLAR)

The Private Line Automatic Ringdown (PLAR) topic in the Dial Rules Overview chapter of the Cisco Unified Communications Manager System Guide incorrectly states that only Cisco Unified IP Phones 7940/41, 7960/61, and 7970/71 support PLAR for SIP. However, the following Cisco Unified IP Phones also support PLAR over SIP: 9971, 9951, 8961, and Cisco ATA 187.

CSCue50755 Updates to Supported Cisco Unified IP Phones

The Supported Cisco Unified IP Phones topic omits the following supported phones.

Note

Phone models that are End of Software Maintenance will continue to be supported on the latest Unified Communications Manager releases, but they will not take advantage of any new Unified Communications Manager features or firmware features associated with that release. For more information on End of Sale phone models, reference the model's End of Sale announcement for information on level of firmware and hardware support.

Cisco Unified IP Phone Model	Description
Cisco Unified IP Phone 8945	The Cisco Unified IP Phone 8945 delivers affordable, business-grade voice and video communication services to customers worldwide. The Cisco Unified IP Phone 8945 has the following features: The phone delivers VGA presentation for calling, video calling, and applications, in addition to a 5-inch (10-cm) graphical TFT color display, 16-bit color depth, 640 x 480 effective pixel resolution, and backlighting. The display also supports localization requiring double-byte Unicode encoding for fonts The phone supports four lines and four context-sensitive soft keys along with a high-definition voice, full-duplex speakerphone for a more productive and more flexible endpoint experience Fixed keys for hold, transfer, redial, and conference; a tri-color LED line; and feature keys also make the endpoint simpler and easier to use. The Cisco Unified IP Phone 8945 supports right-to-left language presentation on its display, addressing the language localization needs of global customers. Cisco Unified IP Phone 8941 supports SCCP and SIP.
Cisco Unified IP Phone 8941	The Cisco Unified IP Phone 8941 delivers affordable, business-grade voice and video communication services to customers worldwide. The Cisco Unified IP Phone 8941 has the following features: The phone delivers VGA presentation for calling, video calling, and applications, in addition to a 5-inch (10-cm) graphical TFT color display, 16-bit color depth, 640 x 480 effective pixel resolution, and backlighting. The display also supports localization requiring double-byte Unicode encoding for fonts The phone supports four lines and four context-sensitive soft keys along with a high-definition voice, full-duplex speakerphone for a more productive and more flexible endpoint experience Fixed keys for hold, transfer, redial, and conference; a tri-color LED line; and feature keys also make the endpoint simpler and easier to use. The Cisco Unified IP Phone 8941 supports right-to-left language presentation on its display, addressing the language localization needs of global customers. Cisco Unified IP Phone 8945 supports SCCP and SIP.
Cisco Unified IP Phone 7961G-GE	The new Cisco Unified IP Phone 7961G-GE delivers the latest technology and advancements in Gigabit Ethernet IP telephony. This phone not only offers enhanced functionality for managers that require advanced communications capabilities, it also brings network data and applications to users quickly with its Gigabit Ethernet port for integration to a PC or desktop server. The Cisco Unified IP Phone 7961G-GE is standards-based to deliver better interoperability and greater deployment flexibility. This state-of-the-art Gigabit Ethernet IP phone also offers the same features as the Cisco Unified IP Phone 7961G, including: High-resolution, graphical 4-bit grayscale display (320 x 222) that supports double-byte characters and Unicode text to benefit Extensible Markup Language (XML) application developers [Note: This phone requires IEEE 802.3af inline power or the use of a local power cube] A full-featured handset with six programmable line and feature buttons Four interactive softkeys to help guide users through various call features and functions
Cisco Unified IP Phone 7941G	The new Cisco Unified IP Phone 7941G-GE delivers the latest technology and advancements in Gigabit Ethernet IP telephony. This phone not only offers enhanced functionality for businesses that require advanced communications capabilities, but also brings network data and applications to users quickly with its Gigabit Ethernet port for integration to a PC or desktop server. The Cisco Unified IP Phone 7941G-GE is standards-based to deliver better interoperability and greater deployment flexibility. This state-of-the-art Gigabit Ethernet IP phone offers the same features as the Cisco Unified IP Phone 7941G and includes: High-resolution, graphical 4-bit grayscale display (320 x 222) that supports double-byte characters and Unicode text to benefit Extensible Markup Language (XML) application developers [Note: This phone requires IEEE 802.3af inline power or the use of a local power cube] A full-featured handset that provides two programmable line and feature buttons Four interactive softkeys to help guide users through various call features and functions
Cisco Unified IP Phone 7926G	Increase the responsiveness of your mobile workforce within the campus and reduce overall costs with the Cisco Unified Wireless IP Phone 7926G. This portable, wireless IP phone delivers Cisco Unified Communications, integrated bar-code scanning, and custom applications. Building on the capabilities of the Cisco Unified Wireless IP Phone, the 7926G includes: Integrated EA11 2D bar-code scanner to track location, progress, and inventory Ability to decode bar code symbologies; configure with Cisco Unified Communications Manager Mobile Information Device Profile custom applications (MIDlets) for faster response Specially designed holster and leather case
Cisco Unified Wireless IP Phone 7925G EX	The Cisco Unified Wireless IP Phone 7925G-EX delivers all of the capabilities of the Cisco Unified Wireless IP Phone 7925G with the ruggedness and resiliency that is certified for deployment in potentially explosive environments such as chemical and manufacturing plants, utilities, and oil refineries. Features include: Atmospheres Explosibles (ATEX) Zone 2/Class 22 and Canadian Standards Association (CSA) Class I Division II certifications IP64 rating for superior dust resistance with splashing water resistance adds resiliency. Industry-standard yellow styling offers fast recognition in event of an emergency. 802.11a/b/g standards for voice over WLAN (VoWLAN) communications support. Supports third-party Bluetooth 2.0 headsets for added freedom Large 2-inch color (176 x 220 pixel) display makes viewing easy. Exceptional voice quality with high-definition voice (HD voice) Built-in full-duplex speakerphone for high-quality hands-free communications. Applications key provides direct access to XML applications such as push-to-talk and Lone Worker. Extended-life batteries deliver a minimum of 13 hours talk time and up to 240 hours standby
Cisco Unified SIP Phone 3911	The Cisco Unified SIP Phone 3911 is a cost-effective, entry-level phone that addresses the needs of a lobby, laboratory, manufacturing floor, or hallway. This single-line phone with speakerphone and internal microphone can also fill the communication needs of cubicle, retail, classroom, or manufacturing workers or anyone with low to moderate telephone needs. The Cisco Unified SIP Phone 3911 provides: Fixed feature keys that provide one-touch access to redial, transfer, conference, hold, line select, mute, speakerphone, and voicemail access features A display that supports additional capabilities such as caller ID, call history, and phone configuration Choice of IEEE 802.3af Power over Ethernet (PoE) or local power through an optional power adaptor
Cisco Unified SIP Phone 3905	Replace your existing analog and digital phone deployments with affordable IP communication endpoints using the Cisco Unified SIP Phone 3905. This phone also gives you access to the comprehensive suite of capabilities supported by Cisco Unified Communications Manager. The Cisco Unified SIP Phone 3905 includes interactive features such as: Single-line IP phone with support for up to two concurrent calls Graphical 128x32-pixel monochrome display with a two-way navigation button Full duplex speakerphone for flexibility with hands-free communications Fixed keys for common telephony features: hold, redial, transfer, and mute Foldable, single-position display stand to simplify wall-mount deployments

CSCug28060 Connected Line ID Presentation value sets to Allowed

Descriptions of the Connected Line ID Presentation parameter were updated to include the following statement:

If a call that originates from an IP phone on Cisco Unified Communications Manager encounters a device, such as a trunk, gateway, or route pattern, that has the Connected Line ID Presentation set to Default, the presentation value is automatically set to Allowed.

Cisco Unified Communications Operating System Administration Guide

The chapter titled Single Sign-On has been updated to include the Cisco Client Profile Agent. This service is required for Cisco Jabber support for Single Sign-On (SS0).

Cisco Unified Communications Manager Administration Online Help

CSCud34740 Application User AXL Password Must Not Contain Special Characters

The following note is missing from the Application User Settings topic in the Cisco Unified Communications Manager Administration Online Help:

Note	Do not use special characters when you create an AXL password for an application user.

CSCud14874 New End Users Can Be LDAP Synchronized and Active Local

The online help end user topics do not mention that new end users in the Cisco Unified Communications Manager database can be LDAP synchronized users and active local users. You may also convert an LDAP synchronized user to an active local user.

For more information about this behavior, see end user topics in the Cisco Unified Communications Manager Administration Guide and the Cisco Unified Communications Manager System Guide.

CSCud57169 CTL File Size Limit Should Be 64 kilobytes

The Security section of the Cisco Unified Communications Manager Administration Online Help states the following: "The Cisco CTL Client limits the file size of a CTL file to 64 kilobytes because the phones cannot accept a larger CTL file." The file size limit should be 64 kilobytes and is stated correctly in the Cisco Unified Communications Manager Security Guide.

CSCud47589 Cisco Unified Communications Manager Batch Administration should be revised

"Cisco Unified Communications Manager Batch Administration" appears in the Online Help. It should read "Cisco Unified Communications Manager Bulk Administration."

CSCud80834 Licensing help page needs correction

The License Usage Report description lists the various types of licenses. This section needs to be corrected.

Cisco Unified Serviceability Administration Guide

The Cisco Unified Serviceability Administration Guide was updated as follows:

CSCuf16874 Cisco Unified Communications Manager Administration User Options logging

A section for User Options events logging was added.

User logging (user login and user logout) events are logged for Cisco Unified Communications Manager User Options.

Cisco Unified CM User Options Guide

CSCuf57054 Fast dial user option not supported

The Add Contact procedure states that you can configure fast dial information while adding a contact. This statement is incorrect as Cisco Unified CM User Options supports speed dials, but not fast dials.

Deployment Guide for IM and Presence Service on Cisco Unified Communications Manager

The procedure to configure XMPP certificate settings has been removed from the Security configuration on IM and Presence chapter.

The following topics have been added to support the Enhanced IM and Presence Deployment Support feature:

• DNS domain configuration
• Presence domain configuration
• Specify DNS domain associated with Cisco Unified Communications Manager cluster

The following topics have been updated to support the Enhanced IM and Presence Deployment Support feature:

• Node name recommendations
• Node name value for intercluster deployments
• Presence domain value for intercluster deployments

The topic titled Single Sign-On setup has been updated to include support for the Cisco Client Profile Agent. This service is required for Cisco Jabber Single Sign-On (SSO) support.

CSCue81331 Update locale installation information for Cisco Unified Communications Manager

Removed the procedure to install Locale installer on Cisco Unified Communications Manager with instructions to see the Upgrade Guide for Cisco Unified Communications Manager for details about installing locales on the Cisco Unified Communications Manager.

Additional topics from the Upgrade Guide for CCisco Unified Communications Manager were added that covers the following:

• Locale installation considerations and information to obtain the Locale Installer from www.cisco.com.
• Locale file descriptions for Cisco Unified Communications Manager (cm-locale-language-country-version.cop), the Cisco Unified Communications Manager combined network locale file (cm-locale-combinednetworklocale-version.cop), and for IM and Presence Service (ps-locale-language_country-version.cop).

IP Address, Domain and Hostname for IM and Presence Service on Cisco Unified Communications Manager

The chapter titled Modify the SIP Domain of an IM and Presence Cluster has been removed and replaced with a new chapter titled Modify Server Domain. Minor updates have been made to the remaining chapters to include instructions for when the node name is a Fully Qualified Domain Name (FQDN).

Installing Cisco Unified Communications Manager

Change the IM and Presence node name

The procedure to change the IM and Presence node name to a resolvable value has been updated to specify that for non-DNS deployments you must change the IM and Presence node name to be the server's IP address after installation is complete.

Add a new node to an existing cluster

The procedure Add a new node to an existing cluster has been updated to indicate that after you install a new node in an existing cluster, all phones that are registered to the cluster are reset.

External NTP server requirements

The procedure Set up first node has been updated to remove the requirement that the external NTP server be Stratum 5 or higher. When you configure the first node, Cisco recommends configuring the publisher to point to a Stratum-1, Stratum-2, or Stratum-3 NTP server to ensure that the cluster time is synchronized with an external time source.

Partitioned Intradomain Federation for IM and Presence Service on Cisco Unified Communications Manager

IM and Presence Service Release 9.1(1) supports Partitioned Intradomain Federation with Microsoft Lync. A new chapter titled Configuration of Microsoft Lync for Partitioned Intradomain Federation has been added. Several updates have also been made to other chapters to support Microsoft Lync.

Cisco Unified CM IM and Presence Administration Online Help

The following updates were made to the Cisco Unified CM IM and Presence Administration Online Help:

• The Cluster Topology configuration topic has been updated to recommend that you specify the FQDN as the node name.
• Minor changes to the following topics to include support for Microsoft Lync:
  • BAT Configuration to Update Users' Contact Lists
  • BAT Configuration to Upload and Download Files
  • Certificate Import Tool Configuration
  • IM and Presence Configuration
  • Microsoft RCC Troubleshooter Configuration

CSCue50920 XMPP Certificate Settings section missing from Online Help

The XMPP Certification Settings content was removed in error from the Security Configuration topic. The information that was removed is contained in the following table.

XMPP Certificate Settings
Domain Name for XMPP Server-to-Server Certificate Subject Common name Enter a server-to-server domain name for this cluster. If you change this domain name value, you must regenerate affected XMPP S2S certificates before you restart the Cisco XCP Router service. The entry that you configure here will be visible on the associated XMPP certificates after you regenerate the certificates. Allowed Values: Alphanumeric (a-zA-Z), period (.), and dash (-), and asterisk (*). Example: Domain: cisco.com
Use Domain Name for XMPP Certificate Subject Common Name Default Setting: Off Check this check box if you want the general XMPP certificate to use the same domain name as the XMPP server-to-server certificate. If you change this setting, you must regenerate the XMPP certificate before you restart the Cisco XCP Router service.

Upgrade Guide for Cisco Unified Communications Manager

CSCue26921

The pre-upgrade step to check the connectivity between the IM and Presence Service server and Cisco Unified Communications Manager was added to the Upgrade Guide for Cisco Unified Communications Manager.

Problem    During an IM and Presence Service upgrade, the IM and Presence Service server generates the following error message, even though the upgrade path and file are valid.

"The directory was located and searched but no valid options or upgrades were available. Note, a machine cannot be downgraded so option and upgrade files for previous releases were ignored"

Solution    The upgrade manager checks for connectivity between IM and Presence Service and Cisco Unified Communications Manager to validate the version during the upgrade. If this fails, the IM and Presence Service server generates the error message even though the upgrade path and file are valid. Use a tool, such as the Cisco Unified CM IM and Presence Administration System Troubleshooter, to check that there is connectivity between IM and Presence Service and Cisco Unified Communications Manager before proceeding with the upgrade.