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Table Of Contents
Release Notes for Cisco Unified CallManager Release 5.1(3g)
Determining the Software Version
Defects That Are Resolved in Cisco Unified CM 5.1(3g)
CSCsm60522 ServM Hangs After an Upgrade
CSCsy25150 Unified CM Does Not Send Daylight Saving Time Updates
CSCsy17534 Upgrades from Unified CM 5.1(3) to Unified CM 7.1(x) Are Blocked
CSCsx94914 Disable NonRegistered SCCP KeepAlives Service Parameter Forced to False
More Caveats That Are Resolved in Cisco Unified CM 5.1(3x)
Cisco UXL Web Service Added to Service Activation Window
Recovery Disk for Cisco Unified CM Release 5.1(3g)
Important Information About Update or Delete Transaction by Using Custom File in BAT
Cisco Unified CM Does Not Support Recovery of Administration or Security Passwords
Clarification for Call Park Configuration
Viewing Privileges for Roles in Cisco Unified CM Administration
TAPS Name Change in Bulk Administration Tool
CSCsk86705 ForwardAll CFA Removed from CCMUser Window
CSCsl71487 Cimserver Memory Leak Fix
Do Not Log On to the Console During Busy Hours
New CLI Command - utils dbreplication clusterreset
Voice Mailbox Mask Interacts with Diversion Header
CSCso45910 - The Server Will Not Boot to the New Partition.
CiscoTSP Limitations on Windows Vista Platform
CSCsm47603 BIOS Upgrade Required
Venezuela Implements New Time Zone
Address Resolution Protocol (ARP) Table Can Fill Up Quickly
Cisco Unified CallManager Administration Does Not Support Browser Buttons
Internet Explorer 7 Certificate Support
New Cisco Unified Reporting Application
Updating the Hostname or IP Address in the Server Configuration Window
SIP Network/IP Address Field Required for SIP Fallback to SRST Gateway
RTMT on the Microsoft Vista Platform
CSCsj22450 Login Failure Does Not Send a Message to the Syslog
CSCsh58895 Unified CM Cannot Send System or Platform Agent Logs to Remote Syslog Server
RTMT Requirement When Unified CM is Upgraded
iLO Flashing Causes the Login Window to Disappear After Installation or Upgrade
Serviceability Session Timeout Not Graceful
CSCtj61834 MLPP Default Domain Name Displays MLPP ID Value
New and Changed Information for Unified CM 5.1(3x)
Disaster Recovery Manual Backup Window
New Service Parameters Added to Extension Mobility
New Cisco IP Phone Expansion Modules Supported
Installation, Upgrade, and Disaster Recovery
Cisco Unified CallManager Administration
General Administration Enhancements
Service and Enterprise Parameter Changes
Cisco Unified CallManager Applications and Features
CSCsi80592 MTP Resources Do Not Support Multicast Music on Hold
Cisco Unified CallManager Assistant
Route Patterns, Automated Alternative Routing, and Applications
AXL Serviceability Programming
Cisco Unified JTAPI Developers Guide
Cisco Unified TAPI Developers Guide
SIP Line Messaging Guide (Standard)
Cisco Unified CallManager Data Dictionary
Cisco Unified Wireless IP Phone 7921
Cisco Unified IP Phone 7962G and 7942G (SCCP and SIP)
Cisco Unified IP Phone 7965G and 7945G (SCCP and SIP)
Cisco Unified IP Phone 7975G (SCCP and SIP)
utils dbreplication clusterreset
Cisco Unified CallManager Serviceability
Adding RTMT Performance Counters in Bulk
RTMT Database Summary with Database Replication Information
Start Counter(s) Logging in the Menu Bar
RTMT Trace and Log Central Disk IO and CPU Throttling
RTMT Services, Servlets and Service Parameters
Open Caveats as of September 10, 2009
Obtaining Documentation and Submitting a Service Request
Release Notes for Cisco Unified CallManager Release 5.1(3g)
Updated August 08, 2011
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You can view release notes for Cisco Unified CM Business Edition at http://www.cisco.com/en/US/products/ps7273/prod_release_notes_list.html
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here: http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html.
Before you install Unified CM, Cisco recommends that you review the "Important Notes" section for information about issues that may affect your system.
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Cisco recommends that you check Cisco.com for the latest software updates to Unified CM and its applications and download and install the latest updates on your system before the deployment of your Unified CM system. For a list of commonly used URLs, see the "Upgrading System Software" section.
Contents
These release notes discuss the following topics:
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Introduction
Cisco Unified CM, the call-processing component of the Cisco Unified Communications System, extends enterprise telephony features and capabilities to IP phones, media processing devices, voice-over-IP (VoIP) gateways, mobile devices, and multimedia applications.
System Requirements
The following sections comprise the system requirements for this release of Unified CM.
Server Support
Make sure that you install and configure Cisco Unified CM Release 5.1(3g) on a Cisco Media Convergence Server (MCS) or a Cisco-approved HP server configuration or a Cisco-approved IBM server configuration.
To find which MCS are compatible with Cisco Unified CM Release 5.1(3g), refer to the Supported Servers for Cisco Unified CM Releases, go here http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html.
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Uninterruptible Power Supply
Ensure that you connect each Cisco Unified CM node to an uninterruptible power supply (UPS) to provide backup power and protect your system.
Caution
Determining the Software Version
To determine whether you need to upgrade the Cisco Unified CM software that you are using, launch Cisco Unified CM Administration. The following information displays:
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Upgrading System Software
For information about supported Cisco Unified CM upgrades, see the Cisco Unified Communications Manager Compatibility Matrix at the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/compat/ccmcompmatr.html.
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Related Documentation
The following documentation supports Cisco Unified CM Release 5.1(3x):
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Limitations and Restrictions
A list of compatible software releases represents a major deliverable of Cisco Unified CM System testing. The recommendations, which are not exclusive, represent an addition to interoperability recommendations for each individual voice application or voice infrastructure product.
For a list of software and firmware versions of IP telephony components and contact center components that were tested for interoperability with Cisco Unified CM 5.1(x) as part of Cisco Unified Communications System Release 5.1(x) testing, see
http://www.cisco.com/go/unified-techinfo
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Important Notes
Important Notes for Cisco Unified CM 5.1(3g)
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Important Notes for Cisco Unified CM Releases 5.1(3, a, b, c, d, e, f).
The following section contains important information that may have been unavailable previously.
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Defects That Are Resolved in Cisco Unified CM 5.1(3g)
The following defects are resolved in the 5.1(3g) release of Unified CM.
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CSCsm60522 ServM Hangs After an Upgrade
After an upgrade, the web admin of the second subscriber server was not accessible.
The release of Cisco Unified CM Release 5.1(3f) resolved this difficulty.
CSCsy25150 Unified CM Does Not Send Daylight Saving Time Updates
Earlier releases of Unified CM 5.1(3) did not send Daylight Savings Time updates to Cisco IP Phones.
For important information about this issue, see the Field Notice at: http://www.cisco.com/en/US/customer/ts/fn/632/fn63213.html
More DST fixes included in this release:
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CSCsy17534 Upgrades from Unified CM 5.1(3) to Unified CM 7.1(x) Are Blocked
In previous releases of Unified CM 5.1(3), users could not upgrade to Unified CM 7.1 or higher.
Cisco Unified CM 5.1(3f) resolved this inconsistency.
CSCsx94914 Disable NonRegistered SCCP KeepAlives Service Parameter Forced to False
On systems that were upgraded to an Engineering Special (ES) or Unified CM release that resolves CSCsa67496, when TCP sessions to TCP port 2000 get initiated and then abandoned, the sessions remain in the established state on the server because ccm.exe never closes the session. This causes a TCP connection leak and a memory leak, which results in low virtual memory.
In Cisco Unified CM Release 5.1(3f) and later, the Disable NonRegistered SCCP KeepAlives service parameter gets forced to False so the leaks do not occur.
More Caveats That Are Resolved in Cisco Unified CM 5.1(3x)
In addition to the caveats that are mentioned elsewhere in this document, the following caveats get resolved in this release of Unified CM.
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Cisco UXL Web Service Added to Service Activation Window
In most Cisco Unified CM releases, the TabSync client in Cisco IP Phone Address Book Synchronizer uses AXL for end-user queries to the Cisco Unified CM database. In Cisco Unified CM 5.1(3x), the TabSync client uses the Cisco UXL Web Service for queries to the Cisco Unified CM database, which ensures that Cisco IP Phone Address Book Synchronizer users have access only to end-user data that pertains to them.
In the Service Activation window in Cisco Unified CallManager Serviceability (Tools > Service Activation), you can activate the Cisco UXL Web Service, which performs the following functions:
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Caution
Recovery Disk for Cisco Unified CM Release 5.1(3g)
The recovery disk for this release of Unified CM remains
5.1.3.1000-12_recovery.iso
(Cisco Unified CallManager Recovery Disk for 5.1(3) 5.1(3) 01-OCT-2007 209682432)
Important Information About Update or Delete Transaction by Using Custom File in BAT
Do not use the insert or export transaction file or files that are created with bat.xlt for the custom file-based transactions in BAT. Instead, you must create a custom file with the details of the records that need to be updated or deleted. In this custom file, you can enter values for name, description, and user ID based on the search option available on the corresponding custom file-based Find/List page. Make sure that you do not include a header in this file. For example, for Update Phones > Custom File, if you select Device Name as the search option, the custom file should contain only device names without the header.
Cisco Unified CM Does Not Support Recovery of Administration or Security Passwords
Cisco Unified CM does not support recovery of administration or security passwords. If you lose these passwords, you must reset the passwords, as described in the Cisco Unified Communications Operating System Administration Guide.
The Cisco Unified Communications Operating System Administration Guide calls the section, "Recovering the Administrator or Security Passwords," instead of "Resetting the Administrator or Security Passwords." Access the "Recovering the Administrator or Security Passwords" section to reset the passwords.
Clarification for Call Park Configuration
Consider the following information when you configure Call Park:
Because Call Park numbers cannot overlap between Cisco Unified CM servers, ensure that each Cisco Unified CM server has its own unique number range.
Call Park numbers may have an associated partition that restricts access to the Call Park numbers and prevents retrieval of parked calls. If partitions are used to restrict access to Call Park numbers, you must define a unique call park number or range of call park extension numbers for each partition on each Cisco Unified CM in the cluster.
When the end user invokes Call Park, Cisco Unified CM attempts to find an available Call Park number from a Call Park partition that is currently accessible via the calling search space for the party that invoked Call Park.
Viewing Privileges for Roles in Cisco Unified CM Administration
The Role Configuration window in Cisco Unified CM Administration displays the privileges for each standard role. To access the Role Configuration window, find the role by choosing User Management > Role; when the Find and List Roles window displays, click Find. Click the link for the standard role that you want to view. After the Role Configuration window displays, you can view the privileges in the Resource Access Information pane.
TAPS Name Change in Bulk Administration Tool
Documentation refers to the Tool for Auto-Registered Phone Support (TAPS) as Cisco Unified CallManager Auto-Register Phone Tool in the Online Help for Bulk Administration. All references to 'Cisco Unified CallManager Auto-Register Phone Tool' in the Bulk Administration Tool Online Help should be read as 'Tool for Auto-Registered Phone Support (TAPS)'. This complies with the Bulk Administration user interface.
For More Information
For information on configuring additional features in BAT, refer to the BAT documentation for Cisco Unified CM.
CSCsk86705 ForwardAll CFA Removed from CCMUser Window
The options for the Show Call Forwarding enterprise parameter specified only True and False. The need existed for a third option, Show Only Forward All.
Unified CM Release 5.1(3d) resolved this caveat.
CSCsl71487 Cimserver Memory Leak Fix
RTMT and perfmon counters show that the cimserver process consumes increasing amounts of memory on IBM MCS servers. Over a period of several weeks, cimserver gradually consumes the majority of available virtual memory and eventually causes the server to hang.
Unified CM 5.1(3d) included the fix for this memory leak.
Do Not Log On to the Console During Busy Hours
Because of the CPU resources that are consumed, Cisco does not recommend that you log on to the console during busy hours. If you log on during busy hours, Code Yellow or Code Red alarms may be raised, depending on the tasks that are being performed and the CPU that is utilized to perform those tasks. Cisco recommends that console usage (remote or local) be limited to maintenance or upgrades during Maintenance windows.
(Cisco Unified CallManager Recovery Disk for 5.1(3) 5.1(3) 01-OCT-2007 209682432)
New CLI Command - utils dbreplication clusterreset
This release of Unified CM includes a new CLI command, utils dbreplication clusterreset .
This command can be used to debug database replication, but should only be used if utils dbreplication reset all has previously been tried and has failed to restart replication on the cluster. This command will tear down and rebuild replication for the entire cluster. After using this command, each sub needs to be rebooted. Also, once the subs have been rebooted, you must go to the pub and issue the CLI command utils dbreplication reset all.
Voice Mailbox Mask Interacts with Diversion Header
When a call gets redirected from a DN to a voice-mail server/service that is integrated with Unified CM by using a SIP trunk, the voice mailbox mask on the voice-mail profile for the phone modifies the diverting number in the SIP diversion header. This expected behavior occurs because the diversion header gets used by the Unified CM server to choose a mailbox.
CSCso45910 - The Server Will Not Boot to the New Partition.
Prior to this release, after an upgrade, the server would not boot to the new partition.
This release of Unified CM resolves this caveat.
Cisco TSP Vista Support
Cisco TSP supports the Microsoft Vista operating system.
Ensure that the first-time installation of the CiscoTSP and Unified CM TSP Wave driver on a computer that is running the Vista operating system gets performed as a fresh install.
CiscoTSP Limitations on Windows Vista Platform
Always perform the first-time installation of the CiscoTSP and Unified CM TSP Wave Driver on a Vista machine as a fresh install.
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CSCsm47603 BIOS Upgrade Required
The E6400 processor that IBM includes in their 7825I3 servers does not get supported by the BIOS that is bundled with Cisco Unified CM Release 5.1(3). Because of this, Unified CM Release 5.1(3) downrevs the BIOS to an unsupported version during installation or upgrade. Unfortunately, during startup, the system simply warns the user by displaying a warning message. The customer will not see this message if he is not constantly looking at the terminal. The system allows startup to continue in the unsupported state. The implications of running in this state remain unknown.
This release of Cisco Unified CM resolves this problem.
Australia Summer Time
This year, Australia Summer Time ends on April 6, 2008.
Summer Time begins again at 2:00AM October 5, 2008 (the first Sunday in October) and ends at 2:00AM on April 5, 2009 (the first Sunday in April).
This release of Cisco Unified CM includes the specific dates for the Australia Summer Time changes for this year.
Venezuela Implements New Time Zone
Venezuela implemented a new time zone that is one-half hour behind the previous time zone (GMT-4).
Cisco Unified CM Release 5.1(3a) incorporated this new time zone into Cisco products that are used in Venezuela.
Address Resolution Protocol (ARP) Table Can Fill Up Quickly
Do not install Cisco Unified CM in a large Class A or Class B subnet that contains a large number of devices because the Address Resolution Protocol (ARP) table can fill up quickly (maximum 1024 entries, by default). When the ARP table gets full, Cisco Unified CM can have difficulty talking to endpoints and cannot add more phones.
Cisco Unified CallManager Administration Does Not Support Browser Buttons
Cisco Unified CallManager Administration does not support the buttons in your browser. Do not use the browser buttons (for example, the Back button) when you perform configuration tasks.
Internet Explorer 7 Certificate Support
This release supports Internet Explorer 7 web browser for Cisco Unified CallManager Administration. Internet Explorer 7 adds security features that change the way the browser handles Cisco certificates for website access. Because Cisco provides a self-signed certificate for the Cisco Unified CM server, Internet Explorer 7 flags the Cisco Unified CallManager Administration website as untrusted and provides a certificate error, even when the trust store contains the server certificate.
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Be sure to import the Cisco Unified CM certificate to Internet Explorer 7 to secure access without having to reload the certificate every time that you restart the browser. If you continue to a website that has a certificate warning and the certificate is not in the trust store, Internet Explorer 7 retains the certificate for the current session only.
After you download the server certificate, Internet Explorer 7 continues to display certificate errors for the website. You can ignore the security warnings when the Trusted Root Certificate Authority trust store for the browser contains the imported certificate.
The following procedure describes how to import the Cisco Unified CM certificate to the root certificate trust store in Internet Explorer 7.
Ensure JRE is present to provide all the Java-related browser support for IE6 or IE7.
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Internet Explorer 7 Support
The following applications now support Internet Explorer 7:
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New Cisco Unified Reporting Application
The new Cisco Unified Reporting web application, which is accessed at the Cisco Unified CM console, generates reports for troubleshooting or inspecting cluster data.
This convenient tool provides a snapshot of cluster data without requiring multiple steps to get the data. The tool design facilitates gathering data from existing sources, comparing the data, and reporting irregularities.
A report combines data from one or more sources on one or more servers into one output view. For example, you can view a report that shows the hosts file for all servers in the cluster.
The application gathers information from the publisher server and each subscriber server. A report provides data for all active cluster nodes that are accessible at the time that the report is generated.
Some reports run checks to identify conditions that could impact cluster operations. Status messages indicate the outcome of every data check that is run.
Only authorized users can access the Cisco Unified Reporting application. By default, this includes administrator users in the Standard Unified CM Super Users group. As an authorized user, you can view reports, generate new reports, or download reports at the graphical user interface (GUI).
Cisco Unified Reporting includes the following capabilities:
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Refer to the Cisco Unified Reporting Administration Guide for more information.
Updating the Hostname or IP Address in the Server Configuration Window
Before you change the hostname or IP address of a server in the Server Configuration window in Cisco Unified CallManager Administration, consider the following information:
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SIP Network/IP Address Field Required for SIP Fallback to SRST Gateway
Although Cisco Unified CallManager Administration does not list the SIP Network/IP Address field as a required setting, you must configure the SIP Network/IP Address field and the SIP Port field in the SRST Reference Configuration window for a SIP device to fall back to the SRST-enabled gateway. For more information on these fields and SRST references, refer to the Cisco Unified CallManager Administration Guide.
RTMT on the Microsoft Vista Platform
When you install RTMT on the Microsoft Vista platform, the system displays the User Account Control popup window that is shown in Figure 1 due to a limitation in the InstallAnywhere software. This one-time popup displays only when you are installing RTMT. Select Allow to continue.
Figure 1 User Account Control Popup Window
CSCsj22450 Login Failure Does Not Send a Message to the Syslog
This resolved caveats adds the following alarm catalog and two alarms:
LoginAlarmCatalog:
AuthenticationFailed - When a web application login attempt fails
AuthenticationSucceeded - When a web application login attempt succeeds
The alarm events get logged in to the local and remote SYSLOG.
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CSCsh58895 Unified CM Cannot Send System or Platform Agent Logs to Remote Syslog Server
Unified CM can now send syslog messages to a remote server.
You can configure two new enterprise parameters from Cisco Unified CallManager Administration > System > Enterprise Parameters:
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Remote Syslog Server Name:
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RTMT Requirement When Unified CM is Upgraded
If you are running the Cisco Unified Communications Real-Time Monitoring Tool (RTMT) client and monitoring performance counters during an upgrade, the performance counters will not update during and after the upgrade. To continue monitoring performance counters accurately after the upgrade completes, you must either reload the RTMT profile or restart the RTMT client.
iLO Flashing Causes the Login Window to Disappear After Installation or Upgrade
As part of the installation or upgrade processes, the iLO firmware in the servers gets flashed. During the flashing, messages display for the convenience of the user. Because of this, after the installation or upgrade completes, the default login window gets masked by the messages.
To see the login window, click Enter.
Serviceability Session Timeout Not Graceful
When a session has been idle for more than 30 minutes, the Cisco Unified Serviceability user interface allows you to make changes before indicating that the session has timed out and redirecting you to the login window. After you log in again, you may need to repeat those changes. This behavior occurs in the Alarm, Trace, Service Activation, Control Center, and SNMP windows. The only workaround requires you to log out by using the Logout button before making any changes in the user interface if you know that the session has been idle for more than 30 minutes.
CSCtj61834 MLPP Default Domain Name Displays MLPP ID Value
When you configure the MLPP Domain Name in Cisco Unified Communications Manager, the default name for MLPP Domain Name displays the MLPP ID value 000000 instead of Default as stated on the help page.
New and Changed Information for Unified CM 5.1(3x)
The following section contains information that is new or changed for Unified CM Release 5.1(3x).
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Disaster Recovery Manual Backup Window
Disaster Recovery System backs up CAR/CDR data automatically when you check the CCM checkbox on the Manual Backup window. The Manual Backup window no longer contains a CAR/CDR checkbox.
New Service Parameters Added to Extension Mobility
Extension Mobility includes four new service parameters. You can find these new parameters at System > Service Parameters > Cisco Extension Mobility > Advanced.
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Validate IP Address
This parameter specifies whether validation of the IP address of the source that is requesting login or logout occurs.
The parameter can take values of true or false.
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Validation Procedure
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For more information, refer to the design guidelines in the extension mobility documentation.
Trusted List of IPs
This parameter displays as a text box (maximum length - 1024 characters). You can enter strings of trusted IP addresses or hostnames, separated by semicolons, in the text box. IP address ranges and regular expressions do not get supported.
Allow Proxy
Allow Proxy can take values of true or false.
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Extension Mobility Cache Size
This parameter displays as a text box in which the administrator can configure the size of the device cache that is maintained by extension mobility. The minimum value for this field specifies 1000, and the maximum specifies 20000. The default specifies 10000.
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New Cisco IP Phone Expansion Modules Supported
Cisco Unified CallManager now includes support for the following Cisco Unified IP Phone expansion modules:
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Installation, Upgrade, and Disaster Recovery
Installation Overview
For release 5.1(3x), the Cisco Unified CM installation process includes the following new features:
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MTU Size Parameter
During installation, you can configure the MTU size parameter. The MTU size represents the largest packet, in bytes, that the host will transmit on the network. If you are unsure of the MTU setting for your network, use the default value, 1500 bytes.
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Enhanced Connectivity Validation
To ensure successful installation of a subsequent node, the system validates that the subsequent node can connect with the first node.
If connectivity validation fails, the installation process stops, and the system prompts you to reenter the network configuration information. After you update the network configuration information, you can continue with the installation.
Prior to connectivity validation, from the Network Connectivity Test Configuration window, you can choose whether you want the installation process to continue uninterrupted after a successful validation test or stop and display a successful validation message.
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Enhanced Documentation
For Release 5.1(3x), enhancements to the installation and upgrade documentation cover additional pre- and post-installation tasks, as well as specific steps for adding a new subscriber node to an existing cluster.
The Release 5.1(3x) documentation set also includes a new document that describes the procedures for replacing a cluster or a single server in an existing cluster, Replacing a Cluster or Single Server for Cisco Unified CallManager Release 5.1(3).
Disaster Recovery System
DRS now backs up CAR/CDR data automatically. You do not need to select the CAR/CDR feature to back up this data.
Where to Find More Information
For more information, refer to the following documents:
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Cisco Unified CallManager Administration
This section contains information on the following topic:
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General Administration Enhancements
The following requirements apply to Cisco Unified CallManager Administration:
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Service and Enterprise Parameter Changes
The following parameter changes occur in Unified CM 5.1(3x).
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For example, if the value for the parameter equals 20 minutes and the timer expires at 3:00, Cisco Unified CallManager examines the time from 2:40 to 3:00. If traffic occurred during that time, the connection remains open until the next examination at 3:20. If no traffic occurred from 3:00 to 3:20, Cisco Unified CallManager closes the TCP connection at or shortly after 3:20. If traffic occurred from 3:00 to 3:20, the TCP connection remains open until Cisco Unified CallManager checks for traffic again at 3:40, and so on.
After you update this parameter, you must restart the Cisco CallManager service for the changes to take effect.
For the default, maximum, and minimum values for the parameter, access the parameter in Cisco Unified CallManager Administration and either click the name of the service parameter or click the ? button in the Service Parameter Configuration window.
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Cisco Unified CallManager Applications and Features
The following sections describe the Cisco Unified CallManager 5.1 applications enhancements:
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CSCsi80592 MTP Resources Do Not Support Multicast Music on Hold
The following restriction exists for multicast music on hold (MOH) when a media termination point (MTP) is invoked. When an MTP resource gets invoked in a call leg at a site that is using multicast MOH, the caller receives silence instead of music on hold. To avoid this scenario, configure unicast MOH or Tone on Hold instead of multicast MOH
Cisco Unified CallManager Assistant
In Unified CM 5.1(3x), the assistant no longer obtains the assistant console application via a URL that the administrator provides; instead, a plug-in from Cisco Unified CallManager Administration gets downloaded and installed on the assistant PC.
The assistant console application installation supports Netscape 7.1 (or later) and Microsoft Internet Explorer 6.0 (or later). You can install the application on a PC that runs Windows 2000, Windows XP, or Windows Vista [new support for 5.1(3x)].
A previous 5.x version of the assistant console application works with Cisco Unified CallManager 5.1(3x), but if you decide to install the 5.1(3x) plug-in, you must uninstall the previous 5.X version of the assistant console application before you install the plug-in.
Previous versions of the assistant console application do not work with Windows Vista. If the PC runs Windows Vista, install the plug-in.
After you upgrade from Cisco Unified CallManager Release 4.x to 5.1(3x), you must install the assistant console plug-in. Before you install the plug-in, uninstall the 4.x version of the assistant console application.
Uninstalling the Assistant Console Application
To uninstall previous versions of the assistant console application, choose Start> Programs > Cisco Unified CallManager Assistant > Uninstall Assistant Console.
To uninstall the new plugin-based assistant console application, go to the Control Panel and remove it.
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To install the assistant console application, perform the following procedure:
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The installation wizard displays.
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The installation begins.
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Before the assistant logs in to the console, give the assistant the port number and the IP address or hostname of the Unified CM server where the Cisco IP Manager Assistant service is activated. The first time that the assistant logs in to the console, the assistant must enter the information in the Cisco Unified CallManager Assistant Server Port and the Cisco Unified CallManager Assistant Server Hostname or IP Address fields.
Before the assistant logs in to the console, give the assistant the user name and password that is required to log in to the console.
The Advanced tab in the Cisco Unified CallManager Assistant Settings window allows you to enable trace for the assistant console.
Cisco and Third-Party APIs
These following sections describe new features and changes that are pertinent to Release 5.1(3x) of the Cisco Unified CM APIs and the Cisco extensions to third-party APIs.
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Windows Vista Support
Unified CM Release 5.1(3x) adds support for Cisco TAPI and Cisco JTAPI on the Windows Vista platform.
For information about the JVM versions that Cisco JTAPI supports on Windows Vista and other platforms, see Table 2.
Route Patterns, Automated Alternative Routing, and Applications
Unified CM only applies Automated Alternative Routing (AAR) to the endpoints that it controls. Network congestion and bandwidth restrictions can cause tail-end hop-off (TEHO) calls to fail if you configure Unified CM to use AAR. To provide failover support for route patterns, you must configure the route lists to take advantage of their built-in redundancy.
Application developers who use the Unified CM TAPI and JTAPI APIs should be aware of this behavior.
AXL Programming
The following table summarizes the AXL schema changes in Release 5.1(3x):
The change in the callingSearchSpaceName tag to String50 type affects APIs that inherit from Device. The change also affects add, get, and update APIs of CTIRoutePoint, DevicePool, DeviceProfile, DirectedCallPark, GatewayEndPoint, H323Gateway, H323Phone, H323Trunk, HuntPilot, Line, MGCPEndPoint, PilotPoint, RemoteDestinationProfile, SIPTrunk, VoiceMailPilot, and VoiceMailPort.
Change to axl.xsd for the ringSetting Element
The definition of the ringSetting element changes in Release 5.1(3x) to make this element optional:
<xsd:element name="ringSetting" type="axl:XRingSetting" default="Ring" nillable="false" minOccurs="0"/>Prior to this release, ringSetting comprised a required element:
<xsd:element name="ringSetting" type="axl:XRingSetting" default="Ring" nillable="false"/>Documentation Supplement
WSDL AXL and AXIS
By default, AXIS2 creates all the methods and requests in the same stub file, which might be as large as 35 Mb. AXIS1.4 creates individual files for every method, which yields individual files smaller than 2 Mb.
AXIS2 includes the option "-d xmlbeans" to change the binding option, which creates separate files for all methods as with AXIS1.4. For more information, see this URL:
http://ws.apache.org/axis2/1_1_1/userguide-creatingclients.html.Changes in the Initial Version of Release 5.1
The following sections describe the API changes that were introduced in the initial version of Unified CM Release 5.1.
AXL APIs
The following list provides AXL API calls that are new in Unified CM Release 5.1:
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•
•
•
These APIs add and update credentials (passwordreserve) in siprealm.
New AXL Service Parameter
Cisco Unified CallManager Administration 5.1 release adds a new service parameter, Send Valid Namespace in AXL Response, under the Cisco Database Layer Monitor service. This parameter determines the namespace that gets sent in the AXL response from Unified CM.
When this parameter specifies True, Unified CM sends the valid namespace (that is, http://www.cisco.com/AXL/API/1.0) in the AXL response, so the namespace matches the AXL schema specification.
If the parameter specifies False, Unified CM sends an invalid namespace (that is, http://www.cisco.com/AXL/1.0) in the AXL response, which does not match the AXL schema specification.
The default service parameter value specifies False to maintain backward compatibility with the AXL response in the Cisco Unified CM 5.0 release. Cisco recommends that you set this parameter to True, so Unified CM sends the valid namespace.
AXL Serviceability Programming
No changes to the AXL Serviceability APIs exist for Release 5.1(3x).
Summary of Changes in Previous Releases
For a summary of changes in previous releases, see the following table:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/devguide/6_0_1/Svc_API_table.html
Documentation Errata
This section corrects some errors in the Cisco Unified CallManager Developers Guide for Release 5.0.
An error exists in the example that shows the PerfmonAddCounter request with two counters and a single-reference accessor. The
SessionHandleelement contains an incorrect value for thetypeattribute. The corrected example follows.<?xml version="1.0" encoding="utf-8"?><soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"><soapenv:Body><ns1:PerfmonAddCounter soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/" xmlns:ns1="http://schemas.cisco.com/ast/soap/"><SessionHandle xsi:type="ns1:SessionHandleType">b60b683a-24fd-11dc-8000-000000000000</SessionHandle><ArrayOfCounter soapenc:arrayType="ns1:CounterType[2]" xsi:type="soapenc:Array" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"><item xsi:type="ns1:CounterType"><Name xsi:type="ns1:CounterNameType">\\sampleserver\Process\Nice</Name></item><item xsi:type="ns1:CounterType"><Name xsi:type="ns1:CounterNameType">\\sampleserver\Process\PID</Name></item></ArrayOfCounter></ns1:PerfmonAddCounter></soapenv:Body></soapenv:Envelope>An error also exists in the section Real-Time Information (RisPort) > Selecting Cisco Unified CallManager Real-Time Information > Request Format > SOAP Action and Envelope Information.
The SOAPAction should beSOAPAction: http://schemas.cisco.com/ast/soap/action/#RisPort#SelectCmDevice
Extension Mobility API
No changes exist in the Extension Mobility API in Release 5.1(3x).
Web Dialer
The following change to Web Dialer occurred for Unified CM Release 5.1(3x):
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Documentation Errata
The Cisco Unified CallManager Release 5.1(1) New and Changed Information Guide states that the Cisco Unified CallManager Administration directory search page uses the makeCall interface. However, beginning with Release 5.0, the directory search page actually uses the makeCallProxy interface.
Changes in Release 5.1
The initial 5.1 release of Cisco Unified CallManager included the following change to Cisco Unified CallManager Web Dialer:
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Developers should format Redirector and web dialer requests to use HTTPS. Unified CM requires the secured protocol to prevent unauthorized applications from reading user data.
For More Information
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Cisco Unified JTAPI Developers Guide
No changes to Cisco Unified JTAPI exists in Release 5.1(3x). As stated previously, beginning with this release, Cisco Unified JTAPI supports the Windows Vista platform.
The following sections supplement the Cisco Unified CallManager JTAPI Developers Guide.
Hunt List Targets
The Cisco JTAPI implementation does not support hunt lists. Applications cannot observe an Address, CiscoAddress, or CiscoRouteAddress that is a member of a HuntList LineGroup.
Translation Pattern Support
If a calling party transformation mask is configured for a translation pattern that is applied to a JTAPI application-controlled Address, the application may see extra connections that get created and disconnected when both the calling and called party are observed. A Connection gets created for a transformed calling party instead of the actual calling party, and CiscoCall.getCurrentCallingParty() would return the transformed calling party, when only the called party is observed. In general, JTAPI might not be able to create the appropriate Connection in the Call, and might not be able to provide correct information for currentCalling, currentCalled, calling, called, and lastRedirecting parties.
For example, consider a translation pattern X that is configured with a calling party transformation mask Y and called party transformation mask B. If A calls X, the call goes to B. This scenario follows:
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Other inconsistencies could exist in the calling information if further features get performed on a basic call. Cisco recommends that you not configure a calling party transformation mast for a translation pattern that might get applied to JTAPI application-controlled addresses.
Supported JVM Versions
Table 2 lists the supported Java Virtual Machine versions for all the Cisco JTAPI platforms.
Documentation Errata
Be aware of the following issues in the Cisco Unified CallManager JTAPI Developers Guide:
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Cisco Unified TAPI Developers Guide
No changes occurred to Cisco Unified TAPI in Release 5.1(3x). As stated previously, beginning with this release, Cisco Unified TAPI supports the Windows Vista platform.
The following sections supplement the Cisco Unified CallManager TAPI Developers Guide.
Hunt List Targets
CTI does not support controlled devices as part of Hunt List members. This could result in erroneous behavior for Cisco Unified TAPI applications.
Translation Pattern
TSP does not support the Translation Pattern because it may cause a dangling call in a conference scenario. The application needs to clear the call to remove this dangling call or simply close and reopen the line.
Documentation Supplement: New and Changed Information Summary
The following tables summarize changes in Release 5.1 and earlier. This information applies to Release 5.1(3x) and all respins of Release 5.1. The tables indicate whether a feature was Added (A) or Modified (M) in the indicated release. Modifications and changes that are marked with an asterisk (M*) might impact backward compatibility of TAPI applications.
Table 7 TAPI Phone Functions
phoneDevSpecific
A
PhoneGetStatus
A
PhoneReqRTPSnapshot
A
Table 8 TAPI Phone Messages
PHONE_REMOVE
A
Table 9 TAPI Phone Structures
PHONECAPS
M
PHONESTATUS
A
M
SCCP Messaging Guide
No changes to SCCP messages occurred in Release 5.1(3x)
SIP Line Messaging Guide (Standard)
No changes to SIP line messages occurred in Release 5.1(3x).
Cisco Unified CallManager Data Dictionary
Cisco did not update this document for release 5.1(3x). For information about AXL schema changes in this release, see AXL Programming.
Cisco Unified Reporting
The Cisco Unified Reporting Administration Guide, a new document, describes how to use the new Cisco Unified Reporting web application. Refer to New Cisco Unified Reporting Application in the "Important Notes" section for a brief description of the application.
Cisco Unified IP Phones
Unified CM 5.1(3x) adds support the following phones:
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Note
Cisco Unified Wireless IP Phone 7921
The Cisco Unified Wireless IP Phone 7921 as a second-generation wireless IP phone extends advanced voice and unified communications capabilities across the enterprise, supporting a host of enhanced calling features, including the following ones:
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Where to Find More Information
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Cisco Unified IP Phone 7962G and 7942G (SCCP and SIP)
The system supports Cisco Unified IP Phones 7962G and 7942G for Unified CM Release 5.1(3x) and later. The Cisco Unified IP Phones 7962G and 7942G design meets the needs of businesses with moderate telephone traffic and specific call requirements. The Cisco Unified IP Phones 7962G and 7942G support IEEE 802.3af Power over Ethernet, security, and other calling features. Dedicated hold, redial, and transfer keys facilitate call handling. Illuminated mute and speakerphone keys give a clear indication of speaker status.
Where to Find More Information
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Cisco Unified IP Phone 7965G and 7945G (SCCP and SIP)
The system supports Cisco Unified IP Phones 7965G and 7945G on Unified CM Release 5.1(3x) and later. The Cisco Unified IP Phones 7965G and 7945G design meets the needs of businesses with moderate telephone traffic and specific call requirements. The Cisco Unified IP Phones 7965G and 7945G support IEEE 802.3af Power over Ethernet, security, and other calling features. Dedicated hold, redial, and transfer keys facilitate call handling. Illuminated mute and speakerphone keys give a clear indication of speaker status.
Where to Find More Information
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Cisco Unified IP Phone 7975G (SCCP and SIP)
The system supports Cisco Unified IP Phone 7975G on Unified CM Release 5.1(3) and later. The Cisco Unified IP Phone 7975G design meets the needs of businesses with moderate telephone traffic and specific call requirements. The Cisco Unified IP Phones 7975G supports IEEE 802.3af Power over Ethernet, security, and other calling features. Dedicated hold, redial, and transfer keys facilitate call handling. Illuminated mute and speakerphone keys give a clear indication of speaker status.
Where to Find More Information
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Operating System CLI Commands
This section describes Cisco Unified Communications Operating System CLI commands that are added or updated in Unified CM Release 5.1(3x).
file fragmentation sdi
This command displays file fragmentation information about SDI log files.
Command Syntax
file fragmentation sdi
all outfilename
file filename {verbose}
most fragmented number
most recent number
Parameters
•
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•
•
•
Options
•
Requirements
Command privilege level: 1
Allowed during upgrade: Yes
file fragmentation sdl
This command displays file fragmentation information about SDL log files.
Command Syntax
file fragmentation sdl
all outfilename
file filename {verbose}
most fragmented number
most recent number
Parameters
•
•
•
•
•
Options
•
Requirements
Command privilege level: 1
Allowed during upgrade: Yes
file get
The file get command has the new parameters salog and partBsalog. The file get command sends the file to another system by using SFTP.
Command Syntax
file get
salog directory/filename [reltime] [abstime] [match] [recurs]
partBsalog directory/filename [reltime] [abstime] [match] [recurs]
Parameters
•
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Options
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Usage Guidelines
After the command identifies the specified files, you get prompted to enter an SFTP host, username, and password.
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
file list
The file list command has the new parameters salog and partBsalog. The file list command lists the log files in an available log directory.
Command Syntax
file list
salog directory [page] [detail] [reverse] [date | size]
partBsalog directory [page] [detail] [reverse] [date | size]
Parameters
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Options
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Requirements
Command privilege level: 1 for logs, 0 for TFTP files
Allowed during upgrade: Yes
file view
The file view command has a new system-management-log parameter. The file view command displays the contents of a file.
Command Syntax
file view
system-management-log
Parameters
•
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
set network dhcp
The set network dhcp command gets updated as described in this section. This command configures DHCP on Ethernet interface 0. You cannot configure Ethernet interface 1.
Command Syntax
set network dhcp eth0
enable
disable node_ip net_mask gateway_ip
Parameters
•
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•
•
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•
Usage Guidelines
The system asks whether you want to continue to execute this command.
Caution
Requirements
Command privilege level: 1
Allowed during upgrade: No
set network restore
This command configures the specified Ethernet port to use a specified static IP address.
Caution
Caution
Command Syntax
set network restore eth0 ip-address network-mask gateway
Parameters
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•
•
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
show ctl
This command displays the contents of the Certificate Trust List (CTL) file on the server. It notifies you if the CTL is not valid.
Command Syntax
show ctl
show diskusage
This command displays information about disk usage on the server.
Command Syntax
show diskusage
activelog {filename filename | directory | sort}
common {filename filename | directory | sort}
inactivelog {filename filename | directory | sort}
install {filename filename | directory | sort}
tftp {filename filename | directory | sort}
tmp {filename filename | directory | sort}
Parameters
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•
•
•
•
•
Options
•
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Requirements
Command privilege level: 0
Allowed during upgrade: Yes
show environment
This command displays information about the server hardware.
Command Syntax
show environment
fans
power-supply
temperatures
Parameters
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•
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
show iptables
Although the show iptables command was removed, the utils firewall list command now displays similar information.
show memory
This command displays information about the server memory.
Command Syntax
show memory
count
module [ALL | module_number]
size
Parameters
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•
Options
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•
show network cluster
This command has a new cluster parameter.
Command Syntax
show network
cluster
Parameters
•
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
show tech database
This command has the new parameters dump and session.
Command Syntax
show tech database
dump
sessions
Parameters
•
•
show tech network
This section describes the show tech network command updates. This command displays information about the network aspects of the server.
Command Syntax
show tech network
all [page] [search text] [file filename]
hosts [page] [search text] [file filename]
interfaces [page] [search text] [file filename]
resolv [page] [search text] [file filename]
routes [page] [search text] [file filename]
sockets {numeric}
Parameters
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•
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Options
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Usage Guidelines
The file option saves the information to platform/cli/filename.txt. The file name cannot contain the "." character.
Requirements
Command privilege level: 1
Allowed during upgrade: Yes
show tech runtime
This section describes the show tech runtime command updates. This command displays runtime aspects of the server.
Command Syntax
show tech runtime
all [page] [file filename]
cpu [page] [file filename]
disk [page] [file filename]
env [page] [file filename]
memory [page] [file filename]
Parameters
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Options
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Usage Guidelines
The file option saves the information to platform/cli/filename.txt. The file name cannot contain the "." character.
Requirements
Command privilege level: 1
Allowed during upgrade: Yes
show tech system
This section describes the show tech system command updates. This command displays system aspects of the server.
Command Syntax
show tech system
all [page] [file filename]
bus [page] [file filename]
hardware [page] [file filename]
host [page] [file filename]
kerenl [page] [file filename]
software [page] [file filename]
tools [page] [file filename]
Parameters
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•
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Options
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Usage Guidelines
The file option saves the information to platform/cli/filename.txt. The file name cannot contain the "." character.
Requirements
Command privilege level: 1
Allowed during upgrade: Yes
utils create report
This command creates reports about the server in the platform/log directory.
Command Syntax
utils create report
hardware
platform
Parameters
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Usage Guidelines
You are prompted to continue after you enter the command.
After creating a report, use the command file get activelog platform/log/filename, where filename specifies the report filename that displays after the command completes, to get the report.
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
utils dbreplication clusterreset
This command resets database replication on an entire cluster.
Command Syntax
utils dbreplication clusterreset
Usage Guidelines
Before you run this command, run the command utils dbreplication stop first on all subscribers servers, and then on the publisher server.
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
utils fior
This command allows you to monitor the I/O on the server. The File I/O Reporting service provides a kernel-based daemon for collecting file I/O per process.
Command Syntax
utils fior
disable
enable
list [start=date-time] [stop=date-time]
start
status
stop
top number [read | write | read-rate | write-rate] [start=date-time] [stop=date-time]
Options
•
•
•
•
•
•
•
•
•
•
•
•
Requirements
Command privilege level: 1
Allowed during upgrade: Yes
utils firewall
This command manages the firewall on the node.
Command Syntax
utils firewall
disable {time}
enable
list
status
Parameters
•
•
–
–
–
If you do not specify a time, the default equals 5 minutes.
f you
•
•
•
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
utils network connectivity
This command verifies the node network connection to the first node in the cluster. Be aware that it is only valid on a subsequent node.
Command Syntax
utils network connectivity
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
utils service
The utils service command has a new auto-restart parameter. You can enable auto-restart on a service to cause it to automatically restart.
Command Syntax
utils service
auto-restart {enable | disable | show} service-name
Parameters
•
Options
•
•
•
•
Requirements
Command privilege level: 0
Allowed during upgrade: Yes
utils snmp
The utils snmp command has the new parameters get, hardware-agents, and walk.
Command Syntax
utils snmp
get version community ip-address object [file]
hardware-agents [status | restart]
walk version community ip-address object [file]
Parameters
•
•
•
•
•
•
•
•
•
Requirements
Command privilege level: 1
Allowed during upgrade: Yes
Cisco Unified CallManager Serviceability
This section contains the following subsections:
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Adding RTMT Performance Counters in Bulk
On the RTMT Perfmon Monitoring pane, in table format only (not in chart format), you can now select multiple counters and multiple instances of counters and add them all with a single click. Prior to this enhancement, you could add them only one at a time.
For more information, see Documentation Updates.
RTMT Database Summary with Database Replication Information
The RTMT database summary predefined monitoring object now includes the following information:
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Start Counter(s) Logging in the Menu Bar
Prior to this release, the RTMT Performance Monitoring window included a Start Counter(s) Logging menu item for each tab, but not at the RTMT top menu bar level. Now, this menu item consistently remains available.
RTMT Trace and Log Central Disk IO and CPU Throttling
RTMT now supports the throttling of critical Trace and Log Central operations and jobs, whether they are running on demand, scheduled, or automatic. The throttling effect slows down the operations when IO utilization is in high demand for call processing, so call processing can take precedence.
For more information, see Documentation Updates.
Trace Compression Support
This feature enables the ROS (Recoverable Outstream) library to support the compressed output of tracefiles. The files get compressed as they are being generated. The following benefits of tracefile compression apply:
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•
For more information, see Documentation Updates.
RTMT Critical Services
Cisco Unified CallManager Real-Time Monitoring Tool (RTMT) provides new states for the critical services that display in RTMT. The Critical Services monitoring category (choose Monitor > Server > Critical Services or click the Server button and Critical Services icon) provides the name of the critical service, the status (whether the service is starting, up, stopping, down, stopped by the administrator, not activated, or in an unknown state), and the elapsed time during which the services have existed in a particular state for a particular Unified CM node. For a specific description of each state, review the following information:
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Tip
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Preconfigured Alerts
The Preconfigured Alerts chapter of the Cisco Unified CallManager Serviceability Guide contains the following new preconfigured alerts:
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RTMT Services, Servlets and Service Parameters
The list of RTMT Services, Servlets, and Service Parameters now includes RisDC.
Supported Operating Systems
The list of supported operating systems now includes Windows Vista.
For More Information
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Caveats
The following sections contain information on how to obtain the latest resolved caveat information and descriptions of open caveats of severity levels 1, 2, and 3.
Caveats describe unexpected behavior on a Cisco Unified CallManager server. Severity 1 caveats represent the most serious caveats, severity 2 caveats represent less serious caveats, and severity 3 caveats represent moderate caveats.
Resolved Caveats
You can find the latest resolved caveat information for Cisco Unified CallManager Release 5.1(3x) by using Bug Toolkit, which is an online tool that is available for customers to query defects according to their own needs.
Tip
To access the Bug Toolkit, log on to http://tools.cisco.com/Support/BugToolKit.
UsingBug Toolkit
The system grades known problems (bugs) according to severity level. These release notes contain descriptions of the following bug levels:
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•
You can search for problems by using the Cisco Software Bug Toolkit.
To access Bug Toolkit, you need the following items:
•
•
•
To use the Software Bug Toolkit, follow these steps:
Procedure
Step 1
Step 2
Step 3
Tip
Open Caveats
For more information about an individual defect, click the associated Identifier in the "Open Caveats as of September 10, 2009" section to access the online record for that defect, including workarounds.
Understanding the Fixed-in Version and the Integrated-in Fields in the Online Defect Record
When you open the online record for a defect, you may see data in the "First Fixed-in Version" or "Integrated-in" fields. The information that displays in these fields identifies the list of Cisco Unified CallManager interim versions in which the defect was fixed. These interim versions then get integrated into Cisco Unified CallManager releases.
Some more clearly defined versions include identification for Engineering Specials (ES) or Service Releases (SR); for example 03.3(04)ES29 and 04.0(02a)SR1; however, the version information that displays for the Cisco Unified CallManager maintenance releases may not be as clearly identified.
The following examples show how you can decode the maintenance release interim version information. These examples show you the format of the interim version along with the corresponding Cisco Unified CallManager release that includes that interim version. You can use these examples as guidance to better understand the presentation of information in these fields.
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Note
Tip
Open Caveats as of September 10, 2009
The following list contains information about unexpected behaviors that might occur in Unified CM 5.1(3x):
Documentation Updates
Updates to Cisco Unified Communications Manager 5.1(3) Documentation provides information about omissions, errors, or updates for the documentation that supports Cisco Unified Communications Manager 5.1(3x).To obtain this document, go to the following URL:
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/rel_notes/5_1_3/cucm-doc_updates-513.html
Obtaining Documentation and Submitting a Service Request
For information on obtaining documentation, submitting a service request, and gathering additional information, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Subscribe to the What's New in Cisco Product Documentation as a Really Simple Syndication (RSS) feed and set content to be delivered directly to your desktop using a reader application. The RSS feeds are a free service and Cisco currently supports RSS version 2.0.
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