Table Of Contents

A - B - C - D - F - G - H - I - J - M - N - O - P - R - S - T - U - V - X -

Index

A

Actor.java

Cisco Unified CallManager JTAPI examples 8-3

addresses and terminals

unobserved 1-11

agent greeting 3-1

alarm services 1-16

AutoAccept support for CTIPort and RoutePoint 3-4

auto update of API 3-5

B

barge and privacy event notification 3-7

BIB status 3-3

C

call forward 3-9

calling party IP address 3-11

call park 3-9

directed 3-39

reminder 3-78

retrieval 3-78

CallSelect and UnSelect event notification 3-13

CiscoJtapiExceptions 3-21

CiscoRTPHandle interface 3-21

CiscoTerminal filter and ButtonPressedEvents 3-22

CiscoTermRegistrationFailed event 3-23

Cisco Unified CallManager JTAPI

administering user information 4-19

classes and interfaces B-1

configuration settings

Language tab (figure) 4-18

configuring tracing 4-7

installing

Advanced configuration (table) 4-15

Advanced Tab (figure) 4-14

CiscoUnifiedCallManagers Tab (figure) 4-13

JTAPI Tracing Tab (figure) 4-8

Log Destination Tab (figure) 4-10

overview 4-3

verifying installation 4-6

install internationalization 3-21

JTAPI examples 8-1

Cisco Unified CallManager JTAPI examples

Actor.java 8-3

MakeCall.java 8-1

makecall.java 8-1

Originator.java 8-7

Receiver.java 8-10

running makecall 8-14

StopSignal.java 8-11

Trace.java 8-11

TraceWindow.java 8-12

Cisco Unified IP 7931G phone 3-20

clear calls interface 3-24

conference

adding parties 3-75

chaining 3-31

Cisco extensions 3-27

events 3-28

scenarios 3-28

secure 3-97

transfer and conference enhancement 3-29

conference and join 3-29

CTI supported devices E-1

D

device recovery 3-33

CTI ports 3-32

CTIRoutePoint 3-32

phones 3-33

directed call park 3-39

directory change notification 3-40

display name interface 3-10

do not disturb 3-40

F

forwarding on no bandwidth and unregistered DN 3-50

G

getCurrentCallingParty() 3-135

H

hold reversion 3-53

I

intercom 3-54

invoking makecall 8-14

IP address of calling party 3-11

J

JTAPI

administering user information 4-19

configuration settings

Language tab (figure) 4-18

installing

Advanced configuration (table) 4-15

Advanced Tab (figure) 4-14

CiscoUnifiedCallManagers Tab (figure) 4-13

configuring preferences 4-7

JTAPI Tracing Tab (figure) 4-8

Log Destination Tab (figure) 4-10

overview 4-3

verifying installation 4-6

JTAPI, administering user information 4-19

JTAPI programming interface

addresses and terminals

relationship 1-10

CiscoConnectionID 1-15

Cisco Unified JTAPI and contact centers 1-5

Cisco Unified JTAPI and enterprises 1-5

Cisco Unified JTAPI applications 1-6

concepts

CiscoObjectContainer interface 1-8

connections 1-11

JtapiPeer and Provider 1-8

Jtprefs application 1-7

required software 1-16

JTAPI programming interface overview 1-1

M

MakeCall.java

Cisco Unified CallManager JTAPI Examples 8-1

makecall.java 8-1

media

CiscoMediaTerminal 3-14

endpoint model 3-17

initialization 3-18

media termination extensions 3-71

payload and parameter negotiation 3-17

payload selection 3-18

receive channel allocation 3-18

receiving and responding to media flow events 3-87

starting transmission and reception 3-19

stopping transmission and reception 3-19

media termination at route point 3-68

message sequence charts A-1

MLPP 3-74

modifying calling number 3-72

monitoring 3-88

multiple calls per DN 3-74

N

new and changed information

from release 4.x to release 5.0 2-5

from release 5.0 to release 5.1(x) 2-5

from release 5.1(x) to release 6.0(1) 2-4

from release 6.0(1) to release 6.1(1) 2-4

no bandwidth forwarding 3-50

O

Originator.java

Cisco Unified CallManager JTAPI examples 8-7

P

play zip tone 3-82

presentation indicator (PI) for the call 3-82

privacy on hold 3-84

R

Receiver.java

Cisco Unified CallManager JTAPI examples 8-10

recording 3-88

redirect 3-91

redirect set original called ID 3-92

redundancy 3-92

cluster abstraction 3-25

CTIManager failure 3-94

CTIManagers 3-93

heartbeats 3-94

invoking CTIManager 3-93

server failure 3-19

ringer

enable or disable 3-45

routing 3-95

running makecall.java 8-14

S

secure conferencing 3-97

SelectRoute interface enhancement 3-105

SetMessageWaiting interface 3-107

shared line support 3-108

silent monitoring 3-88

single sign-on 3-110

single step transfer 3-111

SIP phones 3-113

SIP trunk early offer 3-117

StopSignal.java

Cisco Unified CallManager JTAPI examples 8-11

T

TerminalConnection 1-11

threaded callbacks 1-15

Trace.java

Cisco Unified CallManager JTAPI examples 8-11

TraceWindow.java

Cisco Unified CallManager JTAPI examples 8-12

transfer and conference

conference 3-27

consult without media 3-32

transfer and DirectTransfer 3-134

transformation masks 3-135

translation patterns 3-135

troubleshooting

Cisco Unified CallManager JTAPI C-1

U

unregistered DN forwarding 3-50

Unrestricted Unified CM 3-144

user information

administering for JTAPI 4-19

V

version format 3-145

voice mailboxes 3-146

X

xsi object pass through 3-146