Table C-1 CTI Error Codes
Error Name
|
Description
|
CALL_DROPPED
|
The call is dropped after the feature request (hold, unhold, transfer, conference) but before completing the request.
|
CFWDALL_ALREADY_OFF
|
Attempt to turn off CFWALL while it is already off
|
CFWDALL_ALREADY_SET
|
Attempt to set CFWALL while it is already set
|
CFWDALL_DESTN_INVALID
|
Attempt to CFWALL to an invalid destination
|
COMMAND_NOT_IMPLEMENTED_ON_DEVICE
|
Internal call processing error: device does not support the command.
|
CONFERENCE_ALREADY_PRESENT
|
Attempt to conference a party that is already in conference
|
CONFERENCE_FAILED
|
Conference complete was not successful.
|
CONFERENCE_FULL
|
All conference bridges are busy.
|
CONFERENCE_INACTIVE
|
Attempt to complete conference while consult conference is not active
|
CONFERENCE_INVALID_PARTICIPANT
|
Trying to conference to self or an invalid participant
|
CTIERR_ASSOCIATED_LINE_NOT_OPEN
|
Command issued on a line that must be open
|
CTIERR_CALL_AREADY_EXISTS
|
Another call already exists on the line.
|
CTIERR_CALLHANDLE_NOTINCOMINGCALL
|
Attempt to answer a call that either does not exists or is not in the correct state
|
CTIERR_CALLHANDLE_UNKNOWN_TO_LINECONTROL
|
Attempt to redirect call that was unknown to line control
|
CTIERR_CANNOT_OPEN_DEVICE
|
Device open failed because the associated device is shutting down (unregistering).
|
CTIERR_CANNOT_TERMINATE_MEDIA_ON_PHONE
|
An application cannot terminate media when the device has a physical phone (the phone always terminates the media).
|
CTIERR_CLUSTER_LINK_FAILURE
|
Link failed to one of the call managers in the cluster (network error).
|
CTIERR_COMMAND_NOT_IMPLEMENTED_ON_DEVICE
|
Device does not support the command.
|
CTIERR_DB_ERROR
|
Device query contained an illegal device type.
|
CTIERR_DB_ILLEGAL_DEVICE_TYPE
|
No longer used
|
CTIERR_DB_NO_MORE_DEVICES
|
No longer used
|
CTIERR_DEVICE_NOT_OPEN
|
Attempt to open either a line on a device that is not open or a device that must already be registered (that is, an IP phone device)
|
CTIERR_DIRECTORY_LOGIN_FAILED
|
Login to the directory server failed when the provider was opened.
|
CTIERR_FAC_CMC_REASON_CMC_INVALID
|
Client Matter Code (CMC) entered is invalid
|
CTIERR_FAC_CMC_REASON_CMC_NEEDED
|
Client Matter Code (CMC) is required to offer the call
|
CTIERR_FAC_CMC_REASON_FAC_CMC_NEEDED
|
Forced Authorization Code (FAC) and Client Matter Code (CMC) are required to offer the call
|
CTIERR_FAC_CMC_REASON_FAC_INVALID
|
Forced Authorization Code (FAC) entered is invalid
|
CTIERR_FAC_CMC_REASON_FAC_NEEDED
|
Forced Authorization Code (FAC) is required to offer the call
|
CTIERR_HOLDFAILED
|
Line control or call control rejected hold.
|
CTIERR_ILLEGAL_CALLINGPARTY
|
Attempt to originate call by using a calling party that is not on the device
|
CTIERR_ILLEGAL_CALLSTATE
|
Line is not in a legal state to invoke the command.
|
CTIERR_ILLEGAL_HANDLE
|
Handle is unknown to the system.
|
CTIERR_ILLEGAL_MESSAGE_FORMAT
|
QBE protocol error (bug)
|
CTIERR_INCORRECT_MEDIA_CAPABILITY
|
Device registration failed due to incorrect media capability.
|
CTIERR_INVALID_DTMFDIGITS
|
Play DTMF request failed because it is an invalid DTMF digit.
|
CTIERR_LINECONTROL_FAILURE
|
Line control refuses to let a new call be initiated because of its state (probably bug).
|
CTIERR_MEDIA_ALREADY_TERMINATED
|
Attempt to terminate on a media device that already has media terminated
|
CTIERR_NOT_INITIALIZED
|
Attempt to open a provider before CTI initialization completes
|
CTIERR_OPERATION_FAILED_QUIETCLEAR
|
Feature unavailable for this call due to temporary failure
|
CTIERR_PROVIDER_ALREADY_OPEN
|
Attempt to reopen a provider
|
CTIERR_PROVIDER_NOT_OPEN
|
Attempt to issue a CTI command before the provider was open
|
CTIERR_REDIRECT_CALL_CALL_TABLE_FULL
|
Internal error returned from call control
|
CTIERR_REDIRECT_CALL_DESTINATION_BUSY
|
Redirect destination is busy.
|
CTIERR_REDIRECT_CALL_DESTINATION_OUT_OF_ORDER
|
Redirect destination is out of order.
|
CTIERR_REDIRECT_CALL_DIGIT_ANALYSIS_TIMEOUT
|
Internal error returned from call control
|
CTIERR_REDIRECT_CALL_DOES_NOT_EXIST
|
Attempt to redirect a call that does not exist or is not longer active
|
CTIERR_REDIRECT_CALL_INCOMPATIBLE_STATE
|
Internal error returned from call control
|
CTIERR_REDIRECT_CALL_MEDIA_CONNECTION_FAILED
|
Internal error returned from call control
|
CTIERR_REDIRECT_CALL_NORMAL_CLEARING
|
Internal error returned from call control
|
CTIERR_REDIRECT_CALL_ORIGINATOR_ABANDONED
|
Far end hung up on the call being redirected
|
CTIERR_REDIRECT_CALL_PARTY_TABLE_FULL
|
Internal error returned from call control
|
CTIERR_REDIRECT_CALL_PENDING_REDIRECT_TRANSACTION
|
Internal error returned from call control
|
CTIERR_REDIRECT_CALL_PROTOCOL_ERROR
|
Internal error returned from call control
|
CTIERR_REDIRECT_CALL_UNKNOWN_DESTINATION
|
Attempt to redirect to an unknown destination
|
CTIERR_REDIRECT_CALL_UNKNOWN_ERROR
|
Internal error returned from call control
|
CTIERR_REDIRECT_CALL_UNKNOWN_PARTY
|
Internal error returned from call control
|
CTIERR_REDIRECT_CALL_UNRECOGNIZED_MANAGER
|
Internal error returned from call control
|
CTIERR_REDIRECT_CALLINFO_ERR
|
Internal error returned from call control
|
CTIERR_REDIRECT_ERR
|
Internal error returned from call control
|
CTIERR_RETRIEVEFAILED
|
Line control or call control rejected retrieve.
|
CTIERR_SSAPI_NOT_REGISTERED
|
Redirect command was issued when the internal supporting interface was not initialized; either CTI has not yet finished its initialization or internal error occurred.
|
CTIERR_TIMEOUT
|
No longer used
|
CTIERR_TRANSFERFAILED
|
Transfer failed (probable cause is one of the call legs was hung up or disconnected from the far end).
|
CTIERR_TRANSFERFAILED_CALLCONTROL_TIMEOUT
|
Expected response from call control not received during a transfer
|
CTIERR_TRANSFERFAILED_DESTINATION_BUSY
|
Attempt to transfer to a busy destination
|
CTIERR_TRANSFERFAILED_DESTINATION_UNALLOCATED
|
Attempt to transfer to a directory number that is not registered
|
CTIERR_TRANSFERFAILED_TRANSFER_ALREADY_OUTSTANDING
|
Existing transfer is still in progress.
|
CTIERR_UNDEFINED_LINE
|
Line was specified that was not found on the device.
|
CTIERR_UNKNOWN_GLOBAL_CALL_HANDLE
|
No longer used
|
CTIERR_UNRECOGNIZABLE_PDU
|
QBE protocol error (bug)
|
DARES_INVALID_REQ_TYPE
|
Internal call processing error: DaRes invalid request type
|
DATA_SIZE_LIMIT_EXCEEDED
|
XML data object size is bigger than allowed.
|
DEVICE_OUT_OF_SERVICE
|
Device is out of service.
|
DIGIT_GENERATION_ALREADY_IN_PROGRESS
|
Digit generation is already in progress.
|
DIGIT_GENERATION_CALLSTATE_CHANGED
|
Call state invalid to continue
|
DIGIT_GENERATION_WRONG_CALL_HANDLE
|
Call handle is invalid and call may be already gone.
|
DIGIT_GENERATION_WRONG_CALL_STATE
|
Call state is not valid to generate digits.
|
DIRECTORY_TEMPORARY_UNAVAILABLE
|
Directory is temporarily unavailable.
|
INVALID_LINE_HANDLE
|
Attempt to perform a line operation on an invalid line handle
|
LINE_INFO_DOES_NOT_EXIST
|
Line information does not exist in database DbDNResponse.
|
LINE_NOT_PRIMARY
|
Internal error returned from call control
|
MAX_NUMBER_OF_CTI_CONNECTIONS_REACHED
|
The maximum number of CTI connections reached; may need to reconfigure the maximum number of CTI connections or log out of some applications to be able to log in
|
MSGWAITING_DESTN_INVALID
|
Attempt to set message waiting lamp for an invalid DN; Message Waiting Destination not found
|
OPERATION_NOTA_AVAILABLE_IN_CURRENT_STATE
|
Feature operation is not available in the current state.
|
PROTOCOL_TIMEOUT
|
Internal error returned from call control
|
PROVIDER_CLOSED
|
Attempt to close provider while it is already closed
|
RETRIEVEFAILED_ACTIVE_CALL_ON_LINE
|
Error occurred in retrieving held call; call may be already dropped.
|
TRANSFER_INACTIVE
|
Attempt to complete transfer while consult transfer is not there
|
WARNING - warning events