Table Of Contents
Installing Cisco Unified Communications Manager Release 6.0(1)
Frequently Asked Questions About the Installation
What Passwords do I Need to Specify?
Which servers does Cisco support for this installation?
May I install other software on the server?
Gathering Information for an Installation
Using the Cisco Unified Communications Answer File Generator
Handling Network Errors During Installation
Installing the New Operating System and Application
Navigating Within the Installation Wizard
Entering Preexisting Configuration Information
Upgrading from a Remote Server
Performing the Basic Installation
Changing the Default Application User Passwords
Accessing Cisco Unified Serviceability
Obtaining Documentation, Obtaining Support, and Security Guidelines
Installing Cisco Unified Communications Manager Release 6.0(1)
Because the 6.0(1) release of Cisco Unified Communications Manager uses a different installation framework than previous releases of Cisco Unified Communications Manager, review all installation instructions carefully before you install Cisco Unified Communications Manager 6.0(1).
This document includes information about installing Cisco Unified Communications Manager Release 6.0(1) on one server or many servers in a cluster environment.
For information about upgrading from a Windows-based release (4.x) of Cisco Unified Communications Manager to an appliance-based release (5.0 and higher), refer to Upgrading Cisco Unified Communications Manager.
Contents
This document contains the following topics:
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Frequently Asked Questions About the Installation
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Related Documentation
Refer to the Cisco Unified Communications Manager Documentation Guide for further information about related Cisco IP telephony applications and products.
Table 1 lists URLs for software and additional documentation.
Table 1 Quick Reference for URLs
Cisco MCS data sheets
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/index.html
Software-only servers (IBM, HP, Compaq, Aquarius)
http://www.cisco.com/en/US/products/hw/voiceapp/ps378/prod_brochure_list.html
Cisco Unified Communications Manager service releases
Important Considerations
Before you proceed with the installation, consider the following requirements and recommendations:
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Frequently Asked Questions About the Installation
The following section contains information about commonly asked questions and responses. Review this section carefully before you begin the installation.
The entire installation process, excluding pre- and post-installation tasks, takes 45 to 90 minutes per server, depending on your server type. Before you install Cisco Unified Communications Manager, consider the size of your cluster.
What Passwords do I Need to Specify?
During the installation, you must specify the following user names and passwords:
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You use the Administrator username and password to log in to the following areas:
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The Administrator login must start with an alphabetic character, be at least six characters long, and can contain alphanumeric characters, hyphens, and underscores. You can change the Administrator password or add a new Administrator account by using the command line interface. See theCisco Unified Communications Operating System Administration Guide for more information.
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You use the Application User password for as the default password for applications that are installed on the system.
You can change the application user password using the web interface for each application. See the online help for more information.
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The system uses this password to authorize communications between nodes, and you must ensure that this password is identical on all nodes in the cluster.
The Database Access Security password must start with an alphanumeric character, be at least six characters long, and can contain alphanumeric characters, hyphens, and underscores.
Which servers does Cisco support for this installation?
For information about the supported servers, refer to the release notes for your version of Cisco Unified Communications Manager.
May I install other software on the server?
You must do all software installations and upgrades by using Cisco Unified Communications Operating System Administration. The system can upload and process only software that Cisco Systems approved.
You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified Communications Manager with Cisco Unified Communications Manager 6.0(1).
Browser Requirements
You can access Cisco Unified Communications Manager Administration, Cisco Unified Serviceability, Cisco Unified Communications Operating System Administration, and Disaster Recovery System by using the following browsers:
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Configuring the Hardware
As a part of software installation, the system installer configures the system BIOS and RAID settings for the new operating system and Cisco Unified Communications Manager application. See Table 2 for the BIOS settings and Table 3 for the RAID settings that are set up during installation.
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Gathering Information for an Installation
Use Table 4 to record the information about your server. Gather this information for each Cisco Unified Communications Manager server that you are installing in the cluster. You may not need to obtain all the information; gather only the information that is pertinent to your system and network configuration. You should make copies of this table and record your entries for each server in a separate table, even if you are planning to use the DMABackupInfo.inf file to configure your system.
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Caution
The last column in the table shows whether a field can be changed after installation, and if so, whether you can change it through Cisco Unified Communications Operating System Administration or through the Command Line Interface (CLI).
For more detailed descriptions of each installation field, see Table 5.
Table 5 Installation Field Definitions
Administrator ID
This field specifies the name that you want to assign to this account.
Ensure the name is unique; it can contain lowercase, alphanumeric characters, hyphens, and underscores. It must start with a lowercase alphanumeric character.
For this mandatory field, you should record it for use when logging in to the CLI or into Cisco Unified Communications Operating System Administration.
Administrator Password
This field specifies the password that you use for logging into the the CLI on the platform and for logging into Cisco Unified Communications Operating System Administration.
Ensure the password is at least six characters long; it can contain alphanumeric characters, hyphens, and underscore.
For this mandatory field, you should record it for use when logging in to the CLI or into Cisco Unified Communications Operating System Administration.
DHCP
Dynamic Host Configuration Protocol
Choose Yes if you want to use DHCP to automatically configure the network settings on your server.
If you choose No, you must enter a hostname, IP Address, IP Mask, and Gateway.
DNS Enabled
A DNS server represents a device that resolves a hostname into an IP address or an IP address into a hostname.
If you do not have a DNS server, enter No. When DNS is not enabled, you should only enter IP addresses (not hostnames) for all network devices in your Cisco Unified Communications network.
If you have a DNS server, Cisco recommends that you enter Yes to enable DNS. Disabling DNS limits the system ability to resolve some domain names.
DNS Primary
The server contacts this DNS server first when it attempts to resolve host names.
Enter the IP address of the DNS server that you want to specify as the primary DNS server. Enter the IP address in dotted decimal format as ddd.ddd.ddd.ddd where ddd can have a value between 0 and 255 (except 0.0.0.0).
Consider this field mandatory if DNS is set to yes.
DNS Secondary
When a primary DNS server fails, the server will attempt to connect to the secondary DNS server.
In this optional field, enter the IP address of the secondary DNS. Enter the IP address in dotted decimal format as ddd.ddd.ddd.ddd where ddd can have a value between 0 and 255 (except 0.0.0.0).
Domain
This field represents the name of the domain in which this machine is located.
Consider this field mandatory if DNS is set to yes.
First Cisco Unified Communications Manager Node
This field specifies the first Cisco Unified Communications Manager node that contains the database.
Subsequent nodes connect to the first node to access database content.
The first node also synchronizes with an external NTP server and provides time to the other nodes.
Choose Yes if you are configuring the first Cisco Unified Communications Manager node in the cluster.
If you are configuring subsequent nodes, see Table 5 for information on the different fields.
Gateway Address
A gateway represents a network point that acts as an entrance to another network. Outbound packets get sent to the gateway that will forward them to their final destination.
Enter the IP address of the gateway in the format ddd.ddd.ddd.ddd where ddd can have a value between 0 and 255 (except 0.0.0.0)
If you do not have a gateway, you must still fill in this field by setting it to 255.255.255.255. Not having a gateway may limit you to only being able to communicate with devices on your subnet.
Hostname
A host name represents an alias that is assigned to an IP address to identify it.
Enter a host name that is unique to your network.
The host name can comprise up to 64 characters and can contain alphanumeric characters and hyphens.
If DHCP is set to No, consider this field mandatory.
IP Address
This field specifies the IP address of this machine. It will uniquely identify the server on this network. Ensure another machine in this network does not use this IP address.
Enter the IP address in the form ddd.ddd.ddd.ddd where ddd can have a value between 0 and 255 (except 0.0.0.0).
If DHCP is set to No, consider this field mandatory.
IP Mask
This field specifies the IP subnet mask of this machine. The subnet mask together with the IP address define the network address and the host address.
Enter the IP mask in the form ddd.ddd.ddd.ddd where ddd can have a value between 0 and 255 (except 0.0.0.0).
A valid mask should have contiguous '1' bits on left side and contiguous '0' bits on the right.
For example, a valid mask follows: 255.255.240.0 (11111111.11111111.11110000.00000000)
An invalid mask follows: 255.255.240.240 (11111111.11111111.11110000.11110000)
NIC Speed
This field specifies the speed of the server network interface card (NIC) in megabits per second.
The possible speeds include 10 or 100.
NIC Duplex
This field specifies the duplex setting of the server NIC.
The possible settings include half and full.
NTP Server
This field identifies the NTP servers with which you want to synchronize.
Enter the hostname or IP address of one or more NTP server(s).
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NTP Server Enable
When enabled, this server will act as a NTP server and provide time updates to the subsequent nodes in the cluster.
Choose Yes if you want to enable this machine to be an NTP server.
This option is available only on the first node in a cluster.
Security Password
Servers in the cluster use the security password to communicate with one another.
You will be asked to enter the same security password for each subsequent node in the cluster.
Enter the security password.
Enter the same password in the confirm password field.
The password must contain at least six alphanumeric characters. It can contain hyphens and underscores, but it must start with an alphanumeric character.
Caution
Set Hardware Clock
This field specifies the date and local time for the machine.
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Choose Yes if you want to set the date and local time for the time zone that you chose.
Enter the hours based on a 24-hour format.
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SMTP
This field specifies the name of the SMTP host that is used for outbound e-mail.
Enter the hostname or dotted IP address for the SMTP server. For a host, it can contain alphanumeric characters, hyphens, or periods. For a host name, it must start with an alphanumeric character.
You must fill in this field if you plan to use electronic notification. If not, you can leave it blank.
Subnet IP Address
By entering a subnet address, you can specify a range of IP Addresses that will be granted access to query this NTP server.
Enter an IP subnet that will be granted access to the NTP server
During installation, you can only enter two subnets.
Subnet Mask
This field specifies the subnet mask for the subnet address.
Enter the subnet mask for the IP subnet.
Time zone
This field specifies the local time zone and offset from Greenwich Mean Time (GMT).
Choose Yes if you want to change the time zone.
Choose the time zone that most closely matches the location of your machine.
Using the Cisco Unified Communications Answer File Generator
Cisco Unified Communications Answer File Generator, a web application, generates answer files for unattended installations of Cisco Unified Communications Manager Business Edition. Individual answer files get copied to a USB key or a floppy diskette that accompanies the Cisco Unified Communications Manager Business Edition DVD during the installation process.
The web application supports the following features:
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The following usage requirements apply:
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You can access the Cisco Unified Communications Answer File Generator at the following URL:
http://www.cisco.com/web/cuc_afg/index.html
The Cisco Unified Communications Answer File Generator supports Internet Explorer version 6.0 or higher and Mozilla version 1.5 or higher.
If a USB key is being used to perform an unattended installation of Cisco Unified Communications Manager Business Edition, you may need to reformat the USB key to the FAT32 file system beforehand. You need to reformat especially in the case of USB keys with larger storage capacity (for example, 1 Gigabyte) that are formatted with the FAT file system.
You can use the Windows XP Disk Management Utility to reformat a USB key to the FAT32 file system as follows (you might need to be logged in as an administrator or a member of the Administrators group to perform these tasks):
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The Removable Disk icon text should now show the file system format as FAT32.
Handling Network Errors During Installation
During the installation process, the installation program verifies that the server can successfully connect to the network by using the network configuration that you enter. If it cannot connect, a message displays, and you get prompted to select one of the following options:
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Networking gets validated after you complete each networking window, so the message might display multiple times. If the message displays while you are reviewing the network configuration windows, choose IGNORE to move to the next window. If you choose REVIEW, the first network configuration window displays again.
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Installation Overview
Cisco Unified Communications Manager 5.0(x) uses a different installation framework than previous releases. The installation process allows you to perform a basic installation, upgrade to a newer service release during the installation, and upgrade from Cisco Unified Communications Manager 4.x to Cisco Unified Communications Manager 6.0(1).
For a more detailed description of the different installation types, see Table 6.
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Installing the New Operating System and Application
This section describes how to install the operating system and Cisco Unified Communications Manager Business Edition application. You install the operating system and application by running one installation program. This document divides the procedure for using this installation program into the following major topics:
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Navigating Within the Installation Wizard
For instructions on how to navigate within the installation wizard, see Table 7.
Starting the Installation
Step 1
Step 2
The media check checks the integrity of the DVD. If your DVD has passed the media check previously, you might choose to skip the media check.
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Step 3
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Step 4
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No hard drives have been found. You probably need to manually choose device drivers for install to succeed. Would you like to select drivers now?To continue the installation, choose Yes.
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After the hardware checks complete, Product Deployment Selection window displays.
Step 5
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Step 6
Caution
The Platform Installation Wizard window displays.
Step 7
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Step 8
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Step 9
Entering Preexisting Configuration Information
Start here if you have a server that has the product preinstalled or if you chose Skip in the Platform Installation Wizard window.
Step 1
Step 2
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The Platform Installation Wizard window displays.
Step 3
Step 4
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Step 5
Upgrading During Installation
If you choose Yes in the Upgrade During Install window, the installation wizard installs the software version on the DVD first and then restarts the system. You must obtain the appropriate upgrade file from Cisco.com before you can upgrade during installation.
If you are upgrading from Cisco Unified Communications Manager release 5.x, the upgrade file name has the following format:
cisco-ipt-k9-patchX.X.X.X-X.tar.gz.sgnWhere X.X.X.X-X represents the release and build number.
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If you are upgrading from Cisco Unified Communications Manager release 6.x, the upgrade file has the extension sgn.iso.
You can access the upgrade file during the installation process from either a local disk (CD or DVD) or from a remote FTP or TFTP server.
Step 1
The Upgrade During Install window displays.
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Step 2
The Install Upgrade Retrieval Mechanism Configuration window displays.
Step 3
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Upgrading from a Local Disk
Before you can upgrade from a local disk, you must download the appropriate patch file from Cisco.com and copy the file to a CD or DVD. Because of the size of the patch files, you will need to copy it to a DVD in most cases.
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Step 1
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The Install Upgrade Patch Selection Validation window displays.
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After the system restarts, the Preexisting Configuration Information window displays. Skip to the "Entering Preexisting Configuration Information" section.
Upgrading from a Remote Server
If you chose to upgrade through an FTP or SFTP connection to a remote server, you must first configure the network settings.
Step 1
Step 2
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Step 3
The DHCP Configuration window displays.
Step 4
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Step 5
The DNS Client Configuration window displays.
Step 6
After the system configures the network and checks for connectivity, the Remote Patch Configuration window displays.
Step 7
If the upgrade file is located on a Linux or Unix server, you must enter a forward slash at the beginning of the directory path. For example, if the upgrade file is in the patches directory, you must enter /patches. If the upgrade file is located on a Windows server, check with your system administrator for the correct directory path.
The Install Upgrade Patch Selection window displays.
Step 8
After the system restarts, the Preexisting Configuration Information window displays. Continue with the "Entering Preexisting Configuration Information" section.
Performing the Basic Installation
Step 1
The Auto Negotiation Configuration window displays.
Step 2
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Step 3
The DHCP Configuration window displays.
Step 4
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Step 5
The DNS Client Configuration window displays.
Step 6
The network restarts by using the new configuration information, and the Administrator Login Configuration window displays.
Step 7
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The Certificate Information window displays.
Step 8
The First Node Configuration window displays.
Step 9
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Configuring the First Node
After you finish the basic installation, follow this procedure to configure the server as the first node in the cluster.
Step 1
Cisco recommends that you use an external NTP server to ensure accurate system time on the first node. Ensure the external NTP server is stratum 9 or higher (meaning stratums 1-9). Subsequent nodes in the cluster will get their time from the first node.
Step 2
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The system contacts an NTP server and automatically sets the time on the hardware clock.
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The Database Access Security Configuration window displays.
Step 3
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The SMTP Host Configuration window displays.
Step 4
Note
Step 5
Step 6
Step 7
Step 8
The system installs and configures the software. The DVD drive ejects and the server reboots. Do not reinsert the DVD.
Step 9
Step 10
Configuring a Subsequent Node
To configure a subsequent node in the cluster, follow these steps.
Caution
Step 1
Step 2
The SMTP Host Configuration window displays.
Step 3
Note
The Platform Configuration Confirmation window displays.
Step 4
Step 5
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Post-Installation Tasks
After installing Cisco Unified Communications Manager Business Edition on your server, you must set some configuration parameters and perform other post-installation tasks before you can begin using it. Perform these tasks for the server that you install and complete the tasks before other servers in the cluster are installed.
For post-installation tasks that you must complete after the installation, see Table 8.
Table 8 Post-Installation Tasks
Log in as the Cisco Unified Communications Manager Business Edition Application User and change the Application User passwords.
See the "Changing the Default Application User Passwords" section.
Activate Cisco Unified Communications Manager Business Edition feature services that you want to run.
Before you activate feature services, you must perform required preactivation tasks. For service activation requirements, refer to the Cisco Unified Serviceability Administration Guide.
Caution
Refer to Cisco Unified Serviceability Administration Guide.
Configure the backup settings.
Remember to back up your Cisco Unified Communications Manager Business Edition data daily.
Refer to Disaster Recovery System Administration Guide.
The locale English_United_States installs automatically on the server; however, you can add new locales to the server, if required.
Refer to Cisco Unified Communications Operating System Administration Guide.
Cisco recommends that you implement authentication and encryption in your Cisco IP Telephony network.
Refer to Cisco Unified Communications Manager Security Guide.
If necessary, you can add subsequent Cisco Unified Communications Manager nodes to the cluster.
You must add subsequent Cisco Unified Communications Manager nodes to the cluster by performing the following tasks:
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Remember to enter the same security password on all nodes.
Changing the Default Application User Passwords
The installation sets all Application User passwords to the same Application User password that you entered during installation. Cisco recommends that you log in to Cisco Unified Communications Manager Administration and change these passwords. Refer to Cisco Unified Communications Manager Administration Guide for the procedure for changing a password.
Accessing Cisco Unified Serviceability
To access Cisco Unified Communications Manager Administration or Cisco Unified Serviceability, you will need to use a web browser from a PC with network access to the Cisco Unified Communications Manager server.
Even though all services are installed on each server in the cluster, you must manually activate the services that you want to run on each server in the cluster through Cisco Unified Serviceability. For service recommendations and more information, refer to Cisco Unified Serviceability Administration Guide.
Configuring the Database
After installing Cisco Unified Communications Manager, you use Cisco Unified Communications Manager Administration to begin configuring the database. The Cisco Unified Communications Manager database contains information and parameters that relate to the system as a whole, to connected devices, and to individual users. The following list describes a few tasks that you must perform in Cisco Unified Communications Manager Administration or Cisco Unified Serviceability:
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For more information about configuring the Cisco Unified Communications Manager database, refer to the Cisco Unified Communications Manager Administration Guide, the Cisco Unified Communications Manager System Guide, or online help in the Cisco Unified Communications Manager application.
Examining Log Files
If you encounter problems with the installation, you can obtain and examine the install log files by entering the following commands in Command Line Interface.
To obtain a list of install log files from the command line, enter
CLI>file list install *To view the log file from the command line, enter
CLI>file view install log_filewhere log_file is the log file name.
You can also view logs by using the Real-Time Monitoring Tool. For more information on using and installing the Real-Time Monitoring Tool, refer to theCisco Unified Serviceability Administration Guide.
Obtaining Documentation, Obtaining Support, and Security Guidelines
For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly What's New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:
http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.html
Cisco Product Security OverviewThis product contains cryptographic features and is subject to United States and local country laws governing import, export, transfer and use. Delivery of Cisco cryptographic products does not imply third-party authority to import, export, distribute or use encryption. Importers, exporters, distributors and users are responsible for compliance with U.S. and local country laws. By using this product you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately.
A summary of U.S. laws governing Cisco cryptographic products may be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. If you require further assistance please contact us by sending email to export@cisco.com.
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