Contents

• IM compliance serviceability and troubleshooting
• Restart Cisco XCP Router service
• Restart Cisco XCP Message Archiver service
• Set trace level to Info to support IM compliance
• Configure alarms for IM compliance

IM compliance serviceability and troubleshooting

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Restart Cisco XCP Router service

Procedure

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Step 1	Select Cisco Unified IM and Presence Serviceability > Tools > Control Center - Network Services.
Step 2	Select the server from the Server list box.
Step 3	Click Go.
Step 4	Select the radio button next to the Cisco XCP Router service in the IM and Presence Services section.
Step 5	Click Restart.
Step 6	Click OK when a message indicates that restarting may take a while.

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Restart Cisco XCP Message Archiver service

Procedure

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Step 1	Select Cisco Unified IM and Presence Serviceability > Tools > Control Center - Feature Services.
Step 2	Select the server from the Server list box.
Step 3	Click Go.
Step 4	Select the radio button next to the Cisco XCP Message Archiver service in the IM and Presence Services section.
Step 5	Click Restart.

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Set trace level to Info to support IM compliance

The Message Archiver component uses the logging feature of the Cisco XCP Router which requires that the trace level is set to Info or higher.

Note	IM and Presence sets the trace level for Cisco XCP Router to Info by default. If you change the trace level to a level below Info, the compliance feature will not function correctly on IM and Presence.

Procedure

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Step 1	Sign in to Cisco Unified CM IM and Presence Administration.
Step 2	Select Navigation > Cisco Unified IM and Presence Serviceability from the menu in the upper, right corner of Cisco Unified IM and Presence main window.
Step 3	Select Trace > Configuration.
Step 4	Select the server that is running the service for which you want to configure trace from the Server list box and click Go.
Step 5	Select IM and Presence Services from the Service Group list box and click Go.
Step 6	Select the Cisco XCP Router service from the Service list box and click Go.
Step 7	Select Trace On.
Step 8	Select Info as the Debug Trace Level in the Trace Filter Settings.

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Configure alarms for IM compliance

If IM and Presence loses its connection to the external database, users will still be able to send instant messages to each other. However, these messages will not be archived, and you will no longer be satisfying any regulatory compliance guidelines. To ensure that you are notified if this connection is lost, you should verify that its associated alarm is properly configured.

Procedure

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Step 1	Sign into Cisco Unified CM IM and Presence Administration.
Step 2	Select Navigation > Cisco Unified IM and Presence Serviceability from the menu in the upper, right corner of IM and Presence main window.
Step 3	Select Alarm > Configuration.
Step 4	Select the server for which you want to configure the alarm from the Server list box.
Step 5	Click Go.
Step 6	Select IM and Presence Services the Service Group list box.
Step 7	Click Go.
Step 8	Select Cisco XCP Message Archiver from the Service list box.
Step 9	Click Go.
Step 10	Configure the alarm settings as preferred.
Step 11	Click Save.

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