We recommend that you perform this configuration on the
publisher node in your cluster.
Before You Begin
Install and configure one
or more supported external databases. Refer to the
Database Setup for IM and Presence Service on Cisco Unified
Communications Manager
.
Configure the external
databases on IM and Presence. Select
Cisco Unified CM IM and Presence
Administration > Messaging > External
Databases.
Make sure that the trace
level for the Cisco XCP Router service is set to info or higher.
Procedure
Step 1
Select
Cisco Unified CM IM and Presence Administration > Messaging > Compliance.
Step 2
Select Message Archiver from the Compliance Server Selection.
Turning on this option can degrade IM performance. Because all
inbound messages are already logged, do not enable this setting unless you are
using IM compliance in intercluster or federated networks.
Step 4
For each node, assign a database from the External Database
option.
If you are using one external database for your cluster, assign
all nodes to the same external database. If you are using more than one
external database for your cluster, assign the nodes to the external databases
based on your capacity requirements.
Step 5
Click Save.
Step 6
Start the Cisco Message Archiver service (if this service is
not already started).
Step 7
Restart the Cisco XCP Router.
Troubleshooting Tips
If you make any subsequent changes to the Message Archiver
configuration, restart the Cisco XCP Router Service.
(All releases) If you switch between IM compliance deployment
options (for example, switch from the Third-Party Compliance Server option to
the Message Archiver option), you must restart the Cisco XCP Router Service.
The Cisco XCP Message Archiver service must be running for
the compliance feature to operate correctly on IM and Presence.
Note
If you do not assign an external database to a node for the
compliance feature, IM and Presence does not permit you to turn on the
Cisco XCP Message Archiver service.
Procedure
Step 1
Select
Cisco Unified
IM and Presence Serviceability > Tools > Service
Activation.
Step 2
Select the server from the Server list box.
Step 3
Click Go.
Step 4
Select the radio button next to the Cisco XCP Message Archiver
service in the IM and Presence Services section.
Step 5
Select Save.
Troubleshooting Tips
If the Cisco XCP Message Archiver service fails to start, but
the System Troubleshooter (Cisco Unified CM IM and Presence
Administration > Diagnostics > System
Troubleshooter) shows that the status of the external
database connection is ok, we recommend that you unassign the external database
from the node, and reassign it again.
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