User Guide for IM and Presence Service on Cisco Unified Communications Manager, Release 9.1(1)
Organizing Your Contact List
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Organizing Your Contact List

Adding Contacts to Your Contact List

Before You Begin
  • Your system administrator sets the number of contacts you can have on your list, with a maximum of 100. Contact your system administrator to verify the contact limit on your phone.
  • You can add an external contact by either selecting an external domain, or configuring a custom domain for users that are outside of your organization.
  • Internal and external users on the Contact list are exceptions to the internal and external policies. Users on the Contact list are always allowed unless explicitly blocked on the Exception list.
  • On your instant messaging application, you may add contacts whose availability status is not visible to you, for example, you may want to add people that you just wish to call from the contact list on the application. These types of contacts are not visible on the contact list on the User Options interface.
  • If you make changes to your contact list (adding/deleting/modifying), your changes are automatically reflected on Cisco clients (for any users who are signed in).
Procedure
    Step 1   Select User Options > Contacts .
    Step 2   Select Add New.
    Step 3   Select one of these options:
    If the contact that you want to add is... Do this:

    Internal - a user that belongs to your local domain (typically your company or organization)
    1. Add the userid of the federated contact that you want to add, in the Contact field.
    2. Select Select from domain list
    3. Select an internal (local) domain from the Domain menu.
    4. Optionally enter an Alternate Name for the user if you want to a nickname to display on their computer.
    Note   

    You are prevented from adding users/domains that are already blocked by the administrator. The organizational privacy policy must be set to allow the internal domain or specific users from this domain to view your availability status and send you instant messages (IM).

    External - a user that belongs outside of your local domain (typically your company or organization)

    Perform one of the following actions:
    1. Add the userid of the federated contact that you want to add, in the Contact field.
    2. Select Select from Domain List.
      • Select an external domain from the Domain menu.
    3. Select Enter Custom Domain.
      • Enter the custom domain for those contacts that are outside of your organization.
    Note   

    You are prevented from adding users/domains that are already blocked by the administrator. The organizational privacy policy must be set to ask you (in a popup window) to allow the external domain or specific users from this domain to view your availability status and send you instant messages (IM).
    Step 4   (Optional)Enter an alternate name (nickname) for the contact.
    Step 5   Select Save.

    Troubleshooting Tips

    You can only have one alternate name (nickname) per contact. If you optionally enter an Alternate Name for a contact, it displays on Cisco clients but not necessarily on Third-Party XMPP clients. If you update the name of a contact, this name change updates in your contact list on Cisco Jabber and updates across all your contact groups.

    Related Tasks

    Deleting Contacts From Your Contact List

    Procedure
      Step 1   Select User Options > Contacts.
      Step 2   Select Find.
      Step 3   Perform one of these actions:

      If You Want To...

      Do This:

      Delete all your contacts

      Select Select All.

      Delete selected contacts

      Check next to the name of the contact you want to delete.
      Step 4   Select Delete Selected.
      Step 5   Select OK.

      Troubleshooting Tips

      It may take some time for a contact to be deleted because it involves database processing. A message displays on the UI indicating that "a recent update to your contact list has not yet taken effect. It is queued for processing shortly." If you refresh the page, the updated contact list displays.

      Related Tasks

      Viewing Your Contact List

      Procedure
        Step 1   Select User Options > Contacts.
        Step 2   Select Find.
        Related Tasks

        Configuring the Contact List Refresh Timer

        You can modify how frequently you want the contact list to refresh on your phone.

        Procedure
          Step 1   Select User Options > Preferences.
          Step 2   Enter a value (in seconds) from 7-3600 in the Phone Display Refresh Interval field. The default value is 30 seconds.
          Step 3   Select Save.
          Related Tasks