Deployment Guide for IM and Presence Service on Cisco Unified Communications Manager, Release 9.1(1)
Cisco Unified Communications Manager configuration for integration with IM and Presence
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Cisco Unified Communications Manager configuration for integration with IM and Presence

User and device configuration on Cisco Unified Communications Manager

Before you configure Cisco Unified Communications Manager for integration with the IM and Presence Service, make sure that the following user and device configuration is completed on Cisco Unified Communications Manager.

If you deploy Cisco Unified Personal Communicator, see Basic feature configuration for Cisco Unified Personal Communicator.

Task

Notes

Menu path

Modify the User Credential Policy

  • This procedure is only applicable if you are integrating with Cisco Unified Communications Manager version 6.0 or a later release.
  • We recommend that you set an expiration date on the credential policy for users. The only type of user that does not require a credential policy expiration date is an Application user.
  • Cisco Unified Communications Manager does not use the credential policy if you are using an LDAP server to authenticate your users on Cisco Unified Communications Manager.

Cisco Unified Communications Manager Administration > User Management > Credential Policy Default

Configure the phone devices, and associate a Directory Number (DN) with each device

  • Check Allow Control of Device from CTI to allow the phone to interoperate with the Cisco Unified Personal Communicator client.

Cisco Unified Communications Manager Administration > Device > Phone

Configure the users, and associate a device with each user

  • If you are planning to deploy Cisco Unified Personal Communicator, make sure that the user ID value is unique for each user. The user ID is converted into the softphone device name, and if two users have the same softphone device name Cisco Unified Personal Communicator will not be able to derive the softphone device name, and as a result, will not function properly.

Cisco Unified Communications Manager Administration > User Management > End User.

Associate a user with a line appearance

  • This procedure is only applicable to Cisco Unified Communications Manager version 6.0 or a later release.

Cisco Unified Communications Manager Administration > Device > Phone

Add users to CTI-enabled user group

  • This procedure is only applicable if you are planning to deploy Cisco Unified Personal Communicator. To enable Cisco Unified Personal Communicator desk phone control, you must add the Cisco Unified Personal Communicator users to a CTI-enabled user group.

Cisco Unified Communications Manager Administration > User Management > User Group


Note

Note that because menu options and parameters may vary per Cisco Unified Communications Manager releases, see the Cisco Unified Communications Manager documentation appropriate to your release.

Related Information

Configure Inter-Presence Group Subscription parameter

You enable the Inter-Presence Group Subscription parameter to allow users in one Presence Group to subscribe to the availability information for users in a different presence group.

Restriction

You can only enable the Inter-Presence Group Subscription parameter when the subscription permission for the default Standard Presence Group, or any new Presence Groups, is set to Use System Default. To configure Presence Groups, select Cisco Unified Communications Manager Administration > System > Presence Groups.

Procedure
    Step 1   Select Cisco Unified Communications Manager Administration > System > Service Parameters.
    Step 2   Select Cisco Unified Communications Manager server from the Server menu.
    Step 3   Select Cisco CallManager from the Service menu.
    Step 4   Select Allow Subscription for Default Inter-Presence Group Subscription in the Clusterwide Parameters (System - Presence) section.
    Step 5   Select Save.

    Troubleshooting Tips

    You no longer have to manually add the IM and Presence Service as an Application Server on Cisco Unified Communications Manager:

    • When you add or remove a node on the system topology management GUI, the node is automatically added to or removed from the Application Server list on Cisco Unified Communications Manager.
    • When you configure the Cisco Unified Communications Manager publisher on IM and Presence from Cisco Unified CM IM and Presence Administration > System > CUCM Publisher, the IM and Presence node is automatically added to the Application Server list on Cisco Unified Communications Manager.
    What to Do Next

    SIP Trunk configuration on Cisco Unified Communications Manager

    SIP Trunk configuration on Cisco Unified Communications Manager


    Note

    The port number that you configure for the SIP Trunk differs depending on the version of the IM and Presence Service that you are deploying. For IM and Presence release 9.0(x) and later, configure the port number 5060 for the SIP Trunk.

    Configure SIP Trunk security profile for IM and Presence

    Procedure
      Step 1   Select Cisco Unified Communications Manager Administration > System > Security > SIP Trunk Security Profile.
      Step 2   Select Find.
      Step 3   Select Non Secure SIP Trunk Profile.
      Step 4   Click Copy and enter CUP Trunk in the Name field.
      Step 5   Verify that the setting for Device Security Mode is Non Secure.
      Step 6   Verify that the setting for Incoming Transport Type is TCP+UDP.
      Step 7   Verify that the setting for Outgoing Transport Type is TCP.
      Step 8   Check to enable these items:
      • Accept Presence Subscription
      • Accept Out-of-Dialog REFER
      • Accept Unsolicited Notification
      • Accept Replaces Header
      Step 9   Select Save.
      What to Do Next

      Configure SIP Trunk for IM and Presence

      Configure SIP Trunk for IM and Presence

      You only configure one SIP trunk between a Cisco Unified Communications Manager cluster and an IM and Presence cluster. After you configure the SIP trunk, you must assign that SIP trunk as the IM and Presence Publish Trunk on Cisco Unified Communications Manager by selecting Cisco Unified Communications Manager Administration > System > Service Parameters.

      If DNS SRV is an option in your network, and you want availability messaging to be shared equally among all the servers used for availability information exchange, you must configure the SIP trunk for the IM and Presence server with a DNS SRV record of the IM and Presence publisher and subscriber servers. You must also configure the Presence Gateway on the IM and Presence server with a DNS SRV record of the Cisco Unified Communications Manager subscriber nodes.

      Before You Begin
      • Configure the SIP Trunk security profile on Cisco Unified Communications Manager.
      • Read the Presence Gateway configuration options topic.
      Procedure
        Step 1   Select Cisco Unified Communications Manager Administration > Device > Trunk.
        Step 2   Select Add New.
        Step 3   Select SIP Trunk from the Trunk Type menu.
        Step 4   Select SIP from the Device Protocol menu.
        Step 5   Select None for the Trunk Service Type.
        Step 6   Select Next.
        Step 7   Enter CUPS-SIP-Trunk for the Device Name.
        Step 8   Select a device pool from the Device Pool menu.
        Step 9   In the SIP Information section at the bottom of the window, configure the following values:
        1. In the Destination Address field, enter the dotted IP address, or the FQDN (Fully Qualified Domain Name), which can be resolved by DNS and must match the SRV Cluster Name configured on the IM and Presence server. For more information, see Configure cluster-wide IM and Presence address
        2. Check the Destination Address is an SRV if you are configuring a multi-node deployment. In this scenario, Cisco Unified Communications Manager performs a DNS SRV record query to resolve the name, for example _sip._tcp.hostname.tld. If you are configuring a single-node deployment, leave this checkbox unchecked and Cisco Unified Communications Manager will perform a DNS A record query to resolve the name, for example hostname.tld.

          In both scenarios, the Cisco Unified Communications SIP trunk Destination Address must resolve by DNS and match the SRV Cluster Name configured on the Cisco Unified Presence server. For more information, see Configure cluster-wide IM and Presence address.

        3. Enter 5060 for the Destination Port.
        4. Select Non Secure SIP Trunk Profile from the SIP Trunk Security Profile menu.
        5. Select Standard SIP Profile from the SIP Profile menu.
        Step 10   Select Save.

        Troubleshooting Tip

        If you modify the DNS entry of the Publish SIP Trunk SRV record by changing the port number or IP address, you must restart all devices that previously published to that address and ensure each device points to the correct IM and Presence contact.

        What to Do Next

        Cisco Unified Personal Communicator configuration on Cisco Unified Communications Manager

        Related Tasks
        Related References

        Verify required services are running on Cisco Unified Communications Manager

        Procedure
          Step 1   On Cisco Unified Communications Manager, select Cisco Unified Serviceability > Tools > Control Center - Feature Services.
          Step 2   Select a Cisco Unified Communications Manager server from the Server menu.
          Step 3   Make sure that the following services are running:
          • Cisco CallManager
          • Cisco TFTP (if you are deploying Cisco Unified Personal Communicator softphone)
          • Cisco CTIManager (if you are deploying Cisco Unified Personal Communicator in desk phone control mode)
          • Cisco AXL Web Service (for data synchronization between IM and Presence and Cisco Unified Communications Manager) Troubleshooting Tip

          To turn on a service on Cisco Unified Communications Manager, select Cisco Unified Serviceability > Tools > Service Activation.