System Error Messages for Cisco Unified Communications Manager 7.1(2)

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CallManagerFailure : Indicates some failure in the Cisco CallManager system. Additional Text [Optional] [String] Host name of hosting node. [String] IP address of hosting node. [String] Reason code. [Enum]

Explanation This alarm indicates that some failure occurred in the Cisco CallManager system.

Recommended Action Monitor for other alarms and restart Cisco CallManager service, if necessary.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
1	Unknown
2	HeartBeatStopped
3	RouterThreadDied
4	TimerThreadDied
5	CriticalThreadDied
6	DeviceMgrInitFailed
7	DigitAnalysisInitFailed
8	CallControlInitFailed
9	LinkMgrInitFailed
10	DBMgrInitFailed
11	MsgTranslatorInitFailed
12	SuppServiceInitFailed

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-SDLLinkISV : SDL link to remote application restored. Remote IP address of remote application [String] Unique Link ID. [String] Local node ID [UInt] Local Application ID. [Enum]RemoteNodeID [UInt] Remote application ID. [Enum]

Explanation This alarm indicates that the local Cisco CallManager has gained communication with the remote Cisco CallManager. Note that the remote Cisco CallManager should also indicate SDLLinkISV with a different LinkID.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - LocalApplicationId

Value	Definition
100	CallManager
200	CTIManager

Enum Definitions - RemoteApplicationId

Value	Definition
100	Call Manager
200	CTI Manager

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-SDLLinkOOS : SDL link to remote application out of service. Remote IP address of remote application [String] Unique Link ID. [String] Local node ID [UInt] Local Application ID. [Enum]RemoteNodeID [UInt] Remote application ID. [Enum]

Explanation This alarm indicates that the local Cisco CallManager has lost communication with the remote Cisco CallManager. This alarm usually indicates network errors or a nonrunning remote Cisco CallManager.

Recommended Action Investigate why the remote Cisco CallManager is not running or whether a network problem exists.

Reason Code - Enum Definitions

Enum Definitions - LocalApplicationID

Value	Definition
100	CallManager
200	CTI

Enum Definitions - RemoteApplicationID

Value	Definition
100	Call Manager
200	CTI Manager

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-SDLLinkAppProtocol : SDL Link Connection Refused. Remote Application Link Protocol Version [String] Local Application Link Protocol Version [String] Remote Node ID [UInt] Remote Application ID [Enum]Remote Application Version [String]

Explanation This alarm indicates that the local Cisco CallManager is unable to establish communication with the remote Cisco CallManager due to a protocol version mismatch.

Recommended Action Determine the release numbers of the local and remote Cisco CallManager servers. If the releases do not match, it's possible that the local and remote Cisco CallManager servers cannot communicate due to protocol changes. To correct the problem, upgrade the appropriate Cisco CallManager so that the versons of the local and remote Cisco CallManager servers match.

Reason Code - Enum Definitions

Enum Definitions - RemoteAppId

Value	Definition
100	Call Manager
200	CTI Manager

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-BChannelOOS : The B-channel is out of service. Unique channel Id [String] Device Name. [String] Reason. [Enum]Channel Id. [UInt]

Explanation The B-channel indicated by this alarm has gone out of service. Some of the more common reasons for a B-channel to go out of service include: Taking the channel out of service intentionally to perform maintenance on either the near- or far-end; MGCP gateway returns an error code 501 or 510 for a MGCP command sent from Cisco Unified Communications Manager (Unified CM); MGCP gateway doesn't respond to an MGCP command sent by Unified CM three times; a speed and duplex mismatch exists on the Ethernet port between Unified CM and the MGCP gateway.

Recommended Action Check the Unified CM advanced service parameter, Change B-channel Maintenance Status to determine if the B-channel has been taken out of service intentionally; Check the Q.931 trace for PRI SERVICE message to determine whether a PSTN provider has taken the B-channel out of service; Reset the MGCP gateway; Check the speed and duplex settings on the Ethernet port.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	None Defined

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-BChannelISV : B-channel is in service. Channel Id. [UInt] Unique channel ID [String] Device name. [String]

Explanation The B-channel indicated by this alarm has gone in service.

Recommended Action Informational purposes only; no action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DChannelOOS : The D-channel is out of service. Channel Id. [UInt] Unique channel Id [String] Device Name. [String] Device IP address [String] Reason. [Enum]

Explanation D-channel indicated by this alarm has gone out of service. Common reasons for a D-channel going out of service include losing T1/E1 cable connectivity; losing the gateway data link (Layer 2) due to an internal or external problem; or gateway reset.

Recommended Action Check the connection of the T1/E1 cable; reset the gateway to restore Layer 2 connectivity; investigate whether the gateway reset was intentional. If the reset was not intentional, take steps to restrict access to the Gateway Configuration window in Cisco Unified Communications Manager Administration and the gateway terminal.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	NoneDefined

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DChannelISV : D channel in service. Channel Id. [UInt] Unique channel Id [String] Device Name. [String] Device IP address [String]

Explanation Indicated D Channel has gone in service.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DeviceTransientConnection : Transient connection attempt. Device IP address [Optional]. [String] Device name [Optional]. [String] Device MAC address [Optional]. [String] Protocol. [String] Device type. [Optional] [Enum]Reason Code [Optional]. [Enum]Connecting Port [UInt] Registering SIP User. [Optional]. [String] IPV6Address [Optional]. [String] IPAddressAttributes [Optional]. [Enum]IPV6AddressAttributes [Optional]. [Enum]

Explanation A connection was established and immediately dropped before completing registration. Incomplete registration may indicate a device is rehoming in the middle of registration. The alarm could also indicate a device misconfiguration, database error, or an illegal/unknown device trying to attempt a connection.

Recommended Action No action is required if this event was issued as a result of a normal device rehome.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
11	CISCO_VGC_VIRTUAL_PHONE
12	CISCO_ATA_186
20	SCCP_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
48	VGC_GATEWAY
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
52	CONFERENCE_BRIDGE_HARDWARE_HDV2
53	CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
83	SOFTWARE_MEDIA_TERMINATION_POINT_HDV2
84	CISCO_MEDIA_SERVER
85	CISCO_VIDEO_CONFERENCE_BRIDGE
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
112	MEDIA_TERMINATION_POINT_HDV2
113	MEDIA_TERMINATION_POINT_WS-SVC-CMM
115	CISCO_7941
119	CISCO_7971
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
126	TONE_ANNOUNCEMENT_PLAYER
131	SIP_TRUNK
132	SIP_GATEWAY
133	WSM_TRUNK
134	REMOTE_DESTINATION_PROFILE
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN
302	CISCO_7989
307	CISCO_7911
308	CISCO_7941G_GE
309	CISCO_7961G_GE
335	MOTOROLA_CN622
336	BASIC_3RD_PARTY_SIP_DEVICE
358	CISCO_UNIFIED_COMMUNICATOR
365	CISCO_7921
369	CISCO_7906
374	ADVANCED_3RD_PARTY_SIP_DEVICE
375	CISCO_TELEPRESENCE
404	CISCO_7962
412	CISCO_3951
431	CISCO_7937
434	CISCO_7942
435	CISCO_7945
436	CISCO_7965
437	CISCO_7975
493	UNKNOWN
20000	CISCO_7905
30002	CISCO_7920
30006	CISCO_7970
30007	CISCO_7912
30008	CISCO_7902
30016	CISCO_IP_COMMUNICATOR
30018	CISCO_7961
30019	CISCO_7936
30027	ANALOG_PHONE
30028	ISDN_BRI_PHONE
30032	SCCP_GATEWAY_VIRTUAL_PHONE
30035	IP_STE

Enum Definitions - Reason

Value	Definition
1	Unknown
2	NoEntryInDatabase
3	DatabaseConfigurationError
4	DeviceNameUnresolveable
5	MaxDevRegExceeded
6	ConnectivityError
7	InitializationError
8	DeviceInitiatedReset
9	CallManagerReset
10	AuthenticationError
11	InvalidX509NameInCertificate
12	InvalidTLSCipher
13	DirectoryNumberMismatch
14	MalformedRegisterMsg
15	ProtocolMismatch
16	DeviceNotActive
17	AuthenticatedDeviceAlreadyExists
18	ObsoleteProtocolVersion

Enum Definitions - IPAddrAttributes

Value	Definition
0	Unknown
1	AdministrativeOnly
2	SignalOnly
3	AdministrativeAndSignal

Enum Definitions - IPV6AddrAttributes

Value	Definition
0	Unknown
1	AdministrativeOnly
2	SignalOnly
3	AdministrativeAndSignal

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DeviceRegistered : Device registered. Device name. [String] Device MAC address [Optional]. [String] Device IP address [Optional]. [String] Protocol. [String] Device description [Optional]. [String] User ID [Optional]. [String] Load ID. [Optional] [String] Associated directory numbers. [Optional]. [String] Performance monitor object type [Enum]Device type. [Optional] [Enum]Configured GateKeeper Name [Optional]. [String] Technology Prefix Name [Optional]. [String] Zone Information [Optional]. [String] Alternate Gatekeeper List [Optional]. [String] Active Gatekeeper [Optional]. [String] Call Signal Address [Optional]. [String] RAS Address [Optional]. [String] IPV6Address [Optional]. [String] IPAddressAttributes [Optional]. [Enum]IPV6AddressAttributes [Optional]. [Enum]ActiveLoadId [Optional]. [String] InactiveLoadId [Optional]. [String]

Explanation A device successfully registered with Cisco CallManager. Assume that device is in service.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - PerfMonObjType

Value	Definition
1	SCM_OBJ
2	STATION_OBJ
3	LINE_OBJ
4	CCM_H323_OBJ
5	MGCP_GATEWAY_INSTANCE_OBJ
6	MOH_DEVICE_INSTANCE_OBJ
7	ANALOG_ACCESS_OBJ
8	CCM_MGCPFXS_OBJ
9	CCM_MGCPFXO_OBJ
10	CCM_MGCPT1CAS_OBJ
11	CCM_MGCPPRI_OBJ
30	CCM_MOBILITY_OBJ

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
11	CISCO_VGC_VIRTUAL_PHONE
12	CISCO_ATA_186
20	SCCP_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
48	VGC_GATEWAY
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
52	CONFERENCE_BRIDGE_HARDWARE_HDV2
53	CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
83	SOFTWARE_MEDIA_TERMINATION_POINT_HDV2
84	CISCO_MEDIA_SERVER
85	CISCO_VIDEO_CONFERENCE_BRIDGE
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
112	MEDIA_TERMINATION_POINT_HDV2
113	MEDIA_TERMINATION_POINT_WS-SVC-CMM
115	CISCO_7941
119	CISCO_7971
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
126	TONE_ANNOUNCEMENT_PLAYER
131	SIP_TRUNK
132	SIP_GATEWAY
133	WSM_TRUNK
134	REMOTE_DESTINATION_PROFILE
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN
302	CISCO_7989
307	CISCO_7911
308	CISCO_7941G_GE
309	CISCO_7961G_GE
335	MOTOROLA_CN622
336	BASIC_3RD_PARTY_SIP_DEVICE
358	CISCO_UNIFIED_COMMUNICATOR
365	CISCO_7921
369	CISCO_7906
374	ADVANCED_3RD_PARTY_SIP_DEVICE
375	CISCO_TELEPRESENCE
404	CISCO_7962
412	CISCO_3951
431	CISCO_7937
434	CISCO_7942
435	CISCO_7945
436	CISCO_7965
437	CISCO_7975
468	CISCO_UNIFIED_MOBILE_COMMUNICATOR
493	UNKNOWN
20000	CISCO_7905
30002	CISCO_7920
30006	CISCO_7970
30007	CISCO_7912
30008	CISCO_7902
30016	CISCO_IP_COMMUNICATOR
30018	CISCO_7961
30019	CISCO_7936
30027	ANALOG_PHONE
30028	ISDN_BRI_PHONE
30032	SCCP_GATEWAY_VIRTUAL_PHONE
30035	IP_STE

Enum Definitions - IPAddrAttributes

Value	Definition
0	Unknown
1	AdministrativeOnly
2	SignalOnly
3	AdministrativeAndSignal

Enum Definitions - IPV6AddrAttributes

Value	Definition
0	Unknown
1	AdministrativeOnly
2	SignalOnly
3	AdministrativeAndSignal

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-DevicePartiallyRegistered : Device partially registered. Device name. [String] Device MAC address [Optional]. [String] Device IP address. [String] Protocol. [String] Device description [Optional]. [String] User ID [Optional]. [String] Load ID. [Optional] [String] Associated directory numbers. [String] Performance monitor object type [Enum]Device type. [Optional] [Enum]

Explanation A device is partially registered with Cisco CallManager. Some, but not all, of the lines configured on the device have successfully registered.

Recommended Action If this alarm persists, verify the number of lines configured on the device are correct, and that the directory numbers are correct. If the device is a third-party SIP phone, verify the directory numbers configured on the phone match the directory numbers configured on the device in CallManager.

Reason Code - Enum Definitions

Enum Definitions - PerfMonObjType

Value	Definition
1	SCM_OBJ
2	STATION_OBJ
3	LINE_OBJ
4	CCM_H323_OBJ
5	MGCP_GATEWAY_INSTANCE_OBJ
6	MOH_DEVICE_INSTANCE_OBJ
7	ANALOG_ACCESS_OBJ
8	CCM_MGCPFXS_OBJ
9	CCM_MGCPFXO_OBJ
10	CCM_MGCPT1CAS_OBJ
11	CCM_MGCPPRI_OBJ

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
11	CISCO_VGC_VIRTUAL_PHONE
12	CISCO_ATA_186
20	SCCP_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
48	VGC_GATEWAY
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
52	CONFERENCE_BRIDGE_HARDWARE_HDV2
53	CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
83	SOFTWARE_MEDIA_TERMINATION_POINT_HDV2
84	CISCO_MEDIA_SERVER
85	CISCO_VIDEO_CONFERENCE_BRIDGE
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
112	MEDIA_TERMINATION_POINT_HDV2
113	MEDIA_TERMINATION_POINT_WS-SVC-CMM
115	CISCO_7941
119	CISCO_7971
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
126	TONE_ANNOUNCEMENT_PLAYER
131	SIP_TRUNK
132	SIP_GATEWAY
133	WSM_TRUNK
134	REMOTE_DESTINATION_PROFILE
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN
302	CISCO_7989
307	CISCO_7911
308	CISCO_7941G_GE
309	CISCO_7961G_GE
335	MOTOROLA_CN622
336	BASIC_3RD_PARTY_SIP_DEVICE
358	CISCO_UNIFIED_COMMUNICATOR
365	CISCO_7921
369	CISCO_7906
374	ADVANCED_3RD_PARTY_SIP_DEVICE
375	CISCO_TELEPRESENCE
404	CISCO_7962
412	CISCO_3951
431	CISCO_7937
434	CISCO_7942
435	CISCO_7945
436	CISCO_7965
437	CISCO_7975
493	UNKNOWN
20000	CISCO_7905
30002	CISCO_7920
30006	CISCO_7970
30007	CISCO_7912
30008	CISCO_7902
30016	CISCO_IP_COMMUNICATOR
30018	CISCO_7961
30019	CISCO_7936
30027	ANALOG_PHONE
30028	ISDN_BRI_PHONE
30032	SCCP_GATEWAY_VIRTUAL_PHONE
30035	IP_STE

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DeviceUnregistered : Device unregistered. Device name. [String] Device MAC address [Optional]. [String] Device IP address [Optional]. [String] Protocol. [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Reason Code [Optional]. [Enum]IPV6Address [Optional]. [String] IPAddressAttributes [Optional]. [Enum]IPV6AddressAttributes [Optional]. [Enum]

Explanation A device that has previously registered with Cisco CallManager has unregistered. This event may be issued as part of normal unregistration event or due to some other reason such as loss of keepalives. In cases of normal unregistration with Reason Code 'CallManagerReset', 'CallManagerRestart', or 'DeviceInitiatedReset', the severity of this alarm is lowered to INFORMATIONAL.

Recommended Action No action is required if unregistration of this device was expected. If the Reason is ConfigurationMismatch, go to the Device configuration page, make a change to the Description field, save, then reset the device.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
11	CISCO_VGC_VIRTUAL_PHONE
12	CISCO_ATA_186
20	SCCP_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
48	VGC_GATEWAY
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
52	CONFERENCE_BRIDGE_HARDWARE_HDV2
53	CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
83	SOFTWARE_MEDIA_TERMINATION_POINT_HDV2
84	CISCO_MEDIA_SERVER
85	CISCO_VIDEO_CONFERENCE_BRIDGE
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
112	MEDIA_TERMINATION_POINT_HDV2
113	MEDIA_TERMINATION_POINT_WS-SVC-CMM
115	CISCO_7941
119	CISCO_7971
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
126	TONE_ANNOUNCEMENT_PLAYER
131	SIP_TRUNK
132	SIP_GATEWAY
133	WSM_TRUNK
134	REMOTE_DESTINATION_PROFILE
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN
302	CISCO_7989
307	CISCO_7911
308	CISCO_7941G_GE
309	CISCO_7961G_GE
335	MOTOROLA_CN622
336	BASIC_3RD_PARTY_SIP_DEVICE
358	CISCO_UNIFIED_COMMUNICATOR
365	CISCO_7921
369	CISCO_7906
374	ADVANCED_3RD_PARTY_SIP_DEVICE
375	CISCO_TELEPRESENCE
404	CISCO_7962
412	CISCO_3951
431	CISCO_7937
434	CISCO_7942
435	CISCO_7945
436	CISCO_7965
437	CISCO_7975
468	CISCO_UNIFIED_MOBILE_COMMUNICATOR
493	UNKNOWN
20000	CISCO_7905
30002	CISCO_7920
30006	CISCO_7970
30007	CISCO_7912
30008	CISCO_7902
30016	CISCO_IP_COMMUNICATOR
30018	CISCO_7961
30019	CISCO_7936
30027	ANALOG_PHONE
30028	ISDN_BRI_PHONE
30032	SCCP_GATEWAY_VIRTUAL_PHONE
30035	IP_STE

Enum Definitions - Reason

Value	Definition
1	Unknown
2	NoEntryInDatabase
3	DatabaseConfigurationError
4	DeviceNameUnresolveable
5	MaxDevRegExceeded
6	ConnectivityError
7	InitializationError
8	DeviceInitiatedReset
9	CallManagerReset
10	DeviceUnregistered
11	MalformedRegisterMsg
12	SCCPDeviceThrottling
13	KeepAliveTimeout
14	ConfigurationMismatch
15	CallManagerRestart
16	DuplicateRegistration
17	CallManagerApplyConfig
18	DeviceNoResponse

Enum Definitions - IPAddrAttributes

Value	Definition
0	Unknown
1	AdministrativeOnly
2	SignalOnly
3	AdministrativeAndSignal

Enum Definitions - IPV6AddrAttributes

Value	Definition
0	Unknown
1	AdministrativeOnly
2	SignalOnly
3	AdministrativeAndSignal

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-SIPLineRegistrationError : SIP line registration error. Device IP address. [String] Device Port. [UInt] Device name [Optional]. [String] Device MAC address [Optional]. [String] Device type. [Optional] [Enum]Reason Code [Optional]. [Enum]Connecting Port [UInt] Configured DNs. [String] Registering SIP User. [String]

Explanation A SIP line attempted to register with CallManager and failed due to the error inidicated in the Reason Code parameter. The alarm could indicate a device misconfiguration, database error, or an illegal/unknown device trying to attempt a connection.

Recommended Action Verify the directory number(s) on the device itself match the directory number(s) configured in the CCM database.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN
493	UNKNOWN

Enum Definitions - Reason

Value	Definition
1	Unknown
2	MisconfiguredDirectoryNumber
3	MalformedRegisterMessage
4	AuthenticationError
5	InitializationError
6	MaxLinesExceeded

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-H323AddressResolutionError : H323 address not resolved. Device Name. [String]

Explanation An H323 device address could not be resolved. Cisco CallManager cannot handle calls to/from the indicated H323 device.

Recommended Action Either the H323 device entry is configured incorrectly, or the domain name system (DNS) is incorrectly configured.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-H323Started : Cisco CallManager ready to handle calls for the indicated H323 device. Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Remote CallManager Server 1[Optional]. [String] Remote CallManager Server 2[Optional]. [String] Remote CallManager Server 3[Optional]. [String]

Explanation Cisco CallManager is ready to handle calls for the indicated H323 device. This alarm does not indicate the current state of the H323 device, only that Cisco CallManager is prepared to handle calls to/from the H323 device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-H323Stopped : Cisco CallManager not ready to handle calls for the indicated H323 device. Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Remote CallManager Server 1[Optional]. [String] Remote CallManager Server 2[Optional]. [String] Remote CallManager Server 3[Optional]. [String]

Explanation Cisco CallManager is not ready to handle calls for the indicated H323 device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-SIP IPPortConflict : Configured local port for indicated Device is already in used. Device Name. [String] Port Number [String] Device type. [Optional] [Enum]

Explanation The configured local port for the indicated device is already in used or CallManager is unable to bind to the configured port.

Recommended Action Either the SIP device entry is configured incorrectly, or the domain name system (DNS) is incorrectly configured.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
131	SIP_TRUNK

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-SIPStarted : Cisco CallManager ready to handle calls for the indicated SIP device. Device Name. [String] IP Address [Optional]. [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Incoming Port Number. [UInt] Outgoing Port Number. [UInt] Incoming Transport Type [Enum]Outgoing Transport Type [Enum]IPV6Address [Optional]. [String]

Explanation Cisco CallManager is ready to handle calls for the indicated SIP device. This alarm does not indicate the current state of the SIP device, only that Cisco CallManager is prepared to handle calls to/from the SIP device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
131	SIP_TRUNK

Enum Definitions - InTransportType

Value	Definition
1	TCP
2	UDP
3	TCP/UDP
4	TLS

Enum Definitions - OutTransportType

Value	Definition
1	TCP
2	UDP
4	TLS

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-SIPStopped : Cisco CallManager not ready to handle calls for the indicated SIP device. Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Incoming Port Number. [UInt] Outgoing Port Number. [UInt] Incoming Transport Type [Enum]Outgoing Transport Type [Enum]IPV6Address [Optional]. [String]

Explanation Cisco CallManager is not ready to handle calls for the indicated SIP device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
131	SIP_TRUNK

Enum Definitions - InTransportType

Value	Definition
1	TCP
2	UDP
3	TCP/UDP
4	TLS

Enum Definitions - OutTransportType

Value	Definition
1	TCP
2	UDP
4	TLS

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-ConnectionFailure : Cisco CallManager failed to open TLS connection for the indicated device. Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String] Reason code [Enum]

Explanation Cisco CallManager failed to open TLS connection for the indicated device.

Recommended Action Check the Security profile of the indicated device.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
131	SIP_TRUNK

Enum Definitions - Reason

Value	Definition
1	AuthenticationError
2	InvalidX509NameInCertificate
4	InvalidTLSCipher

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-MediaResourceListExhausted : An available device type not found in the media resource list. Media Resource Type [Enum]Media Resource List Name [String]

Explanation An available resource could not be found as indicated by device type in the indicated media route list.

Recommended Action Verify configuration or add additional resource to the indicated media resource list. This alarm indicates a configuration, network or device failure.

Reason Code - Enum Definitions

Enum Definitions - MediaResourceType

Value	Definition
1	MediaTerminationPoint
2	Transcoder
3	ConferenceBridge
4	MusicOnHold
5	MonitorBridge
6	Recorder
7	Annunciator
8	BuiltInBridge
9	RSVP Agent

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-RouteListExhausted : An available route could not be found in the indicated route list. Route List Name [String]

Explanation An available route could not be found in the indicated route list.

Recommended Action Adding additional routes may be needed in the indicated route list.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DeviceTypeMismatch : Device type mismatch. Database device type [Enum]Device type. [Enum]Name of device. [String]

Explanation Device type passed on by the indicated device does not match the database configuration.

Recommended Action Verify database configuration for the indicated device.

Reason Code - Enum Definitions

Enum Definitions - DBDeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
11	CISCO_VGC_VIRTUAL_PHONE
12	CISCO_ATA_186
20	SCCP_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
48	VGC_GATEWAY
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
52	CONFERENCE_BRIDGE_HARDWARE_HDV2
53	CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
83	SOFTWARE_MEDIA_TERMINATION_POINT_HDV2
84	CISCO_MEDIA_SERVER
85	CISCO_VIDEO_CONFERENCE_BRIDGE
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
112	MEDIA_TERMINATION_POINT_HDV2
113	MEDIA_TERMINATION_POINT_WS-SVC-CMM
115	CISCO_7941
119	CISCO_7971
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
126	TONE_ANNOUNCEMENT_PLAYER
131	SIP_TRUNK
132	SIP_GATEWAY
133	WSM_TRUNK
134	REMOTE_DESTINATION_PROFILE
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN
302	CISCO_7989
307	CISCO_7911
308	CISCO_7941G_GE
309	CISCO_7961G_GE
335	MOTOROLA_CN622
336	BASIC_3RD_PARTY_SIP_DEVICE
358	CISCO_UNIFIED_COMMUNICATOR
365	CISCO_7921
369	CISCO_7906
374	ADVANCED_3RD_PARTY_SIP_DEVICE
375	CISCO_TELEPRESENCE
404	CISCO_7962
412	CISCO_3951
431	CISCO_7937
434	CISCO_7942
435	CISCO_7945
436	CISCO_7965
437	CISCO_7975
493	UNKNOWN
20000	CISCO_7905
30002	CISCO_7920
30006	CISCO_7970
30007	CISCO_7912
30008	CISCO_7902
30016	CISCO_IP_COMMUNICATOR
30018	CISCO_7961
30019	CISCO_7936
30027	ANALOG_PHONE
30028	ISDN_BRI_PHONE
30032	SCCP_GATEWAY_VIRTUAL_PHONE
30035	IP_STE

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
11	CISCO_VGC_VIRTUAL_PHONE
12	CISCO_ATA_186
20	SCCP_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
48	VGC_GATEWAY
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
52	CONFERENCE_BRIDGE_HARDWARE_HDV2
53	CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
83	SOFTWARE_MEDIA_TERMINATION_POINT_HDV2
84	CISCO_MEDIA_SERVER
85	CISCO_VIDEO_CONFERENCE_BRIDGE
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
112	MEDIA_TERMINATION_POINT_HDV2
113	MEDIA_TERMINATION_POINT_WS-SVC-CMM
115	CISCO_7941
119	CISCO_7971
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
126	TONE_ANNOUNCEMENT_PLAYER
131	SIP_TRUNK
132	SIP_GATEWAY
133	WSM_TRUNK
134	REMOTE_DESTINATION_PROFILE
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN
302	CISCO_7989
307	CISCO_7911
308	CISCO_7941G_GE
309	CISCO_7961G_GE
335	MOTOROLA_CN622
336	BASIC_3RD_PARTY_SIP_DEVICE
358	CISCO_UNIFIED_COMMUNICATOR
365	CISCO_7921
369	CISCO_7906
374	ADVANCED_3RD_PARTY_SIP_DEVICE
375	CISCO_TELEPRESENCE
404	CISCO_7962
412	CISCO_3951
431	CISCO_7937
434	CISCO_7942
435	CISCO_7945
436	CISCO_7965
437	CISCO_7975
493	UNKNOWN
20000	CISCO_7905
30002	CISCO_7920
30006	CISCO_7970
30007	CISCO_7912
30008	CISCO_7902
30016	CISCO_IP_COMMUNICATOR
30018	CISCO_7961
30019	CISCO_7936
30027	ANALOG_PHONE
30028	ISDN_BRI_PHONE
30032	SCCP_GATEWAY_VIRTUAL_PHONE
30035	IP_STE

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DeviceDnInformation : Device DN information. Device Name [String] Device type. [Optional] [Enum]Station Desc [String] Station Dn [String]

Explanation List of DNs associated with the device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
11	CISCO_VGC_VIRTUAL_PHONE
12	CISCO_ATA_186
20	SCCP_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
48	VGC_GATEWAY
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
52	CONFERENCE_BRIDGE_HARDWARE_HDV2
53	CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
83	SOFTWARE_MEDIA_TERMINATION_POINT_HDV2
84	CISCO_MEDIA_SERVER
85	CISCO_VIDEO_CONFERENCE_BRIDGE
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
112	MEDIA_TERMINATION_POINT_HDV2
113	MEDIA_TERMINATION_POINT_WS-SVC-CMM
115	CISCO_7941
119	CISCO_7971
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
126	TONE_ANNOUNCEMENT_PLAYER
131	SIP_TRUNK
132	SIP_GATEWAY
133	WSM_TRUNK
134	REMOTE_DESTINATION_PROFILE
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN
302	CISCO_7989
307	CISCO_7911
308	CISCO_7941G_GE
309	CISCO_7961G_GE
335	MOTOROLA_CN622
336	BASIC_3RD_PARTY_SIP_DEVICE
358	CISCO_UNIFIED_COMMUNICATOR
365	CISCO_7921
369	CISCO_7906
374	ADVANCED_3RD_PARTY_SIP_DEVICE
375	CISCO_TELEPRESENCE
404	CISCO_7962
412	CISCO_3951
431	CISCO_7937
434	CISCO_7942
435	CISCO_7945
436	CISCO_7965
437	CISCO_7975
20000	CISCO_7905
30002	CISCO_7920
30006	CISCO_7970
30007	CISCO_7912
30008	CISCO_7902
30016	CISCO_IP_COMMUNICATOR
30018	CISCO_7961
30019	CISCO_7936
30027	ANALOG_PHONE
30028	ISDN_BRI_PHONE
30032	SCCP_GATEWAY_VIRTUAL_PHONE
30035	IP_STE

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-StationConnectionError : Station device closing connection. Device Name [String]

Explanation Station device is closing connection with Cisco CallManager.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-StationAlarm : Station alarm. Protocol [String] TCP ProcessID [String] Device Text [String] Param1 [UInt] Param2 [UInt]

Explanation Station device sent an alarm to Cisco CallManager.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-StationEventAlert : Station alert. Protocol [String] TCP ProcessID [String] Device Text [String] Param1 [UInt] Param2 [UInt]

Explanation Station device sent an alert to Cisco CallManager.

Recommended Action Ensure that the configuration for identified device is proper.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-GatewayAlarm : Gateway alarm. Device Name [String] TCP Handle [VoidPtr] Device Text [String] Param1 [UInt] Param2 [UInt]

Explanation Gateway device sent an alarm to Cisco CallManager.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-MGCPGatewayGainedComm : MGCP communication to the gateway has been established. Device Name [String]

Explanation The MGCP gateway has established communication with Cisco Unified Communications Manager.

Recommended Action Informational purposes only; no action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-2-MGCPGatewayLostComm : MGCP gateway has lost communication with Cisco Unified Communications Manager. Device Name [String]

Explanation The MGCP gateway is no longer in communication with Cisco Unified Communications Manager (Unified CM). This could occur because Unified CM receives an MGCP unregister signal from the gateway such as RSIP graceful/forced; Unified CM doesn't receive the MGCP KeepAlive signal from the gateway; the MGCP gateway doesn't response to an MGCP command sent by Unified CM three times; a speed and duplex mismatch exists on the Ethernet port between Unified CM and the MGCP gateway; the gateway has reset.

Recommended Action Reset the MGCP gateway in an attempt to restore communication with Unified CM; check the speed and duplex settings on the Ethernet port. In the case of an unwanted reset of the gateway which caused communication to be lost, take precautions to ensure that no unauthorized personnel resets the gateway from Cisco Unified CM Administration or via the gateway terminal.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-StationTCPInitError : Station TCP initialization error. Error Number [String] ErrorCode [Int]

Explanation A socket error or IP address error occurred during Station TCP initialization.

Recommended Action Check the network to ensure it is up and running; check IP address configuration.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-TspError : Error in TSP. Port IsoEthPort [UInt] Port DSL [UInt] Name of Device [String]

Explanation Database configuration error was encountered.

Recommended Action Investigate configuration for identified device.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-TspTimeout : TSP Timeout. Port IsoEthPort [UInt] Port DSL [UInt] Name of Device [String]

Explanation Timeout was encountered while trying to read database configuration.

Recommended Action Investigate configuration for identified device.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-TspCorrupt : TSP corrupt. Port IsoEthPort [UInt] Port DSL [UInt]

Explanation Database configuration error was encountered.

Recommended Action Investigate configuration for identified device.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DnTimeout : DN Timeout. Port IsoEthPort [UInt] Port DSL [UInt]

Explanation Timeout was encountered while trying to read pattern or directory number configuration.

Recommended Action Investigate configuration for identified device.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-NotEnoughChans : Not enough channels. Port IsoEthPort [UInt] Port DSL [UInt]

Explanation Call attempt was rejected because requested gateway channel(s) could not be allocated.

Recommended Action Add more gateway resources.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-NoConnection : No TCP connection.

Explanation Disconnect or release request attempt occurred on unknown TCP connection.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DeviceResetInitiated : Device reset initiated. Device name [Optional]. [String] Device type. [Optional] [Enum]

Explanation Device reset request was received and initiated on registered device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
11	CISCO_VGC_VIRTUAL_PHONE
12	CISCO_ATA_186
20	SCCP_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
48	VGC_GATEWAY
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
52	CONFERENCE_BRIDGE_HARDWARE_HDV2
53	CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
83	SOFTWARE_MEDIA_TERMINATION_POINT_HDV2
84	CISCO_MEDIA_SERVER
85	CISCO_VIDEO_CONFERENCE_BRIDGE
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
112	MEDIA_TERMINATION_POINT_HDV2
113	MEDIA_TERMINATION_POINT_WS-SVC-CMM
115	CISCO_7941
119	CISCO_7971
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
126	TONE_ANNOUNCEMENT_PLAYER
131	SIP_TRUNK
132	SIP_GATEWAY
133	WSM_TRUNK
134	REMOTE_DESTINATION_PROFILE
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN
302	CISCO_7989
307	CISCO_7911
308	CISCO_7941G_GE
309	CISCO_7961G_GE
335	MOTOROLA_CN622
336	BASIC_3RD_PARTY_SIP_DEVICE
358	CISCO_UNIFIED_COMMUNICATOR
365	CISCO_7921
369	CISCO_7906
374	ADVANCED_3RD_PARTY_SIP_DEVICE
375	CISCO_TELEPRESENCE
404	CISCO_7962
412	CISCO_3951
431	CISCO_7937
434	CISCO_7942
435	CISCO_7945
436	CISCO_7965
437	CISCO_7975
493	UNKNOWN
20000	CISCO_7905
30002	CISCO_7920
30006	CISCO_7970
30007	CISCO_7912
30008	CISCO_7902
30016	CISCO_IP_COMMUNICATOR
30018	CISCO_7961
30019	CISCO_7936
30027	ANALOG_PHONE
30028	ISDN_BRI_PHONE
30032	SCCP_GATEWAY_VIRTUAL_PHONE
30035	IP_STE

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DeviceRestartInitiated : Device restart initiated. Device name [Optional]. [String] Device type. [Optional] [Enum]

Explanation Device restart request was received and initiated on registered device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
1	CISCO_30SP+
2	CISCO_12SP+
3	CISCO_12SP
4	CISCO_12S
5	CISCO_30VIP
6	CISCO_7910
7	CISCO_7960
8	CISCO_7940
9	CISCO_7935
10	CISCO_VGC_PHONE
11	CISCO_VGC_VIRTUAL_PHONE
12	CISCO_ATA_186
20	SCCP_PHONE
21	STATION_PHONE_APPLICATION
30	ANALOG_ACCESS
40	DIGITAL_ACCESS
41	DIGITAL_ACCESS_T1
42	DIGITAL_ACCESS+
43	DIGITAL_ACCESS_WS-X6608
47	ANALOG_ACCESS_WS-X6624
48	VGC_GATEWAY
50	CONFERENCE_BRIDGE
51	CONFERENCE_BRIDGE_HARDWARE
52	CONFERENCE_BRIDGE_HARDWARE_HDV2
53	CONFERENCE_BRIDGE_HARDWARE_WS-SVC-CMM
61	H323_PHONE
62	H323_GATEWAY
70	MUSIC_ON_HOLD
71	DEVICE_PILOT
72	CTI_PORT
73	CTI_ROUTE_POINT
80	VOICE_MAIL_PORT
83	SOFTWARE_MEDIA_TERMINATION_POINT_HDV2
84	CISCO_MEDIA_SERVER
85	CISCO_VIDEO_CONFERENCE_BRIDGE
90	ROUTE_LIST
100	LOAD_SIMULATOR
110	MEDIA_TERMINATION_POINT
111	MEDIA_TERMINATION_POINT_HARDWARE
112	MEDIA_TERMINATION_POINT_HDV2
113	MEDIA_TERMINATION_POINT_WS-SVC-CMM
115	CISCO_7941
119	CISCO_7971
120	MGCP_STATION
121	MGCP_TRUNK
122	GATEKEEPER
124	7914_14_BUTTON_LINE_EXPANSION_MODULE
125	TRUNK
126	TONE_ANNOUNCEMENT_PLAYER
131	SIP_TRUNK
132	SIP_GATEWAY
133	WSM_TRUNK
134	REMOTE_DESTINATION_PROFILE
254	UNKNOWN_MGCP_GATEWAY
255	UNKNOWN
302	CISCO_7989
307	CISCO_7911
308	CISCO_7941G_GE
309	CISCO_7961G_GE
335	MOTOROLA_CN622
336	BASIC_3RD_PARTY_SIP_DEVICE
358	CISCO_UNIFIED_COMMUNICATOR
365	CISCO_7921
369	CISCO_7906
374	ADVANCED_3RD_PARTY_SIP_DEVICE
375	CISCO_TELEPRESENCE
404	CISCO_7962
412	CISCO_3951
431	CISCO_7937
434	CISCO_7942
435	CISCO_7945
436	CISCO_7965
437	CISCO_7975
493	UNKNOWN
20000	CISCO_7905
30002	CISCO_7920
30006	CISCO_7970
30007	CISCO_7912
30008	CISCO_7902
30016	CISCO_IP_COMMUNICATOR
30018	CISCO_7961
30019	CISCO_7936
30027	ANALOG_PHONE
30028	ISDN_BRI_PHONE
30032	SCCP_GATEWAY_VIRTUAL_PHONE
30035	IP_STE

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DeviceApplyConfigInitiated : Device Apply Config initiated. Device name [Optional]. [String] Device type. [Optional] [Enum]

Explanation Device Apply Config request was received and initiated on registered device.

Recommended Action No action is required.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
493	UNKNOWN

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-MWIParamMisMatch : MWI parameter mismatch.

Explanation Message waiting indicator number configuration error occurred.

Recommended Action Investigate message waiting indicator configuration.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DaTimeOut : The digit analysis component in Cisco Unified Communications Manager has timed out.

Explanation The digit analysis component in Cisco Unified Communications Manager has timed out. This can occur because Cisco Unified Communications Manager (Unified CM) is busy and the resulting delay in processing request and response messages caused the digit analysis component to time out.

Recommended Action In the Service Parameter Configuration window in Cisco Unified CM Administration, check the Cisco CallManager service parameter, Digit Analysis Timer, to confirm that the default value is in use. Use RTMT to monitor the system resources and correct any system issues that might be contributing to high CPU utilization on Unified CM.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-MaxCallDurationTimeout : Maximum Call Duration Timer Expired. Maximum Call Duration (minutes) [UInt]

Explanation Maximum Call Duration Timer clears an active call after a time duration specified in CallManager Service Parameter page.

Recommended Action No action is required. If the feature need to be disabled, set the value of Maximum Call Duration Timer to zero from Service Parameter page.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-MaxHoldDurationTimeout : Maximum Hold Duration Timer Expired. Maximum Hold Duration (minutes) [Int]

Explanation Maximum Hold Duration Timer clears a held call after a time duration specified in CallManager Service Parameter page.

Recommended Action No action is required. If the feature need to be disabled, set the value of Maximum Hold Duration Timer to zero from Service Parameter page.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_070 : Database internal data error. Device Name [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_071 : Database internal data error. Device Name [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_072 : Database internal data error. Device Name [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_073 : Database internal data error. Device Type [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DatabaseAuditInfo_074 : Database audit information. Number [Int]

Explanation Database audit information error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-DatabaseInternalDataError_075 : Database internal data error. Text [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-TimerThreadSlowed : Timer thread slow.

Explanation Verification of the Cisco CallManager timing mechanism slowed beyond acceptable limits.

Recommended Action Investigate the issuance of other alarm or any indication; i.e., trace data that would indicate a heavy processor load or other anomalies for the indicated node.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-OutOfDnForAutoRegistration : Out of directory numbers for auto-registration.

Explanation Cisco CallManager ran out of directory numbers for auto-registration.

Recommended Action Investigate auto-registration configuration.
Error Message

CCM_CALLMANAGER-CALLMANAGER-5-DatabaseDefaultsRead : Database defaults read.

Explanation Database default information was read successfully.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-5-DatabaseDeviceNoDirNum : No directory number for database device. Text [String]

Explanation No directory number(s) are associated with identified device.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-1-DatabaseInternalDataError_06e : Database internal data error. DeviceName [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-5-DatabaseInternalDataError_06f : Database internal data error. Route Group Name [String]

Explanation Database internal data error occurred.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DeviceInitTimeout : Device initialization Timeout. Device Name [String] Protocol [String] Side Number [UInt]

Explanation Device initialization timeout was encountered.

Recommended Action Investigate identified device.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-NumDevRegExceeded : Number of registered devices exceeded. Maximum Devices [Int]

Explanation Number of registered devices was exceeded.

Recommended Action Investigate the number of registered devices.
Error Message

CCM_CALLMANAGER-CALLMANAGER-5-CallManagerOnline : Cisco CallManager on line. CCM Version [String]

Explanation Cisco CallManager is on line.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-MtpNoMoreResourcesAvailable : No more MTP resources available.

Explanation MTP resource is not available.

Recommended Action Install additional MTP or transcoder resources.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-MohNoMoreResourcesAvailable : No more MOH resources available.

Explanation MOH resource is not available.

Recommended Action Install additional MOH resources.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-ConferenceNoMoreResourcesAvailable : No more Conference resources available.

Explanation Conference resource is not available.

Recommended Action Install additional Conference resources.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-AnnunciatorNoMoreResourcesAvailable : No more Annunciator resources available.

Explanation Annunciator resource is not available.

Recommended Action Install additional annunciator resources.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-RsvpNoMoreResourcesAvailable : No more RSVP resources available.

Explanation RSVP resource is not available.

Recommended Action Install additional RSVP resources.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-CtiStaleCallHandle : CTI stale call handle. Description [String]

Explanation This alarm is issued by audit when it finds invalid call handles that the CTI application didn't close when calls go to idle state.

Recommended Action No action is required. It is recommended that the CTI applications explicitly close the calls when the call goes to idle state.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-MaxCallsReached : Maximum calls reached. Description [Int]

Explanation Maximum number of simultaneous connections in a Cisco CallManager node has been reached.

Recommended Action Investigate number of active calls in the Cisco CallManger node.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DBLException : An error occurred while performing database activities. ErrorCode [Int] ExceptionString [String]

Explanation A severe database layer interface error occurred. Possible causes for this include the database being unreachable or down or a DNS error.

Recommended Action Review the System Reports provided in the Cisco Unified Reporting tool, specifically the Unified CM Database Status report, for any anomalous activity. Check network connectivity to the server that is running the database. If your system uses DNS, check the DNS configuration for any errors.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-CtiCallAcceptTimeout : Call Accept Timeout Call Accept Timer [UInt] Device Name [String] Calling Party DN [String] Called Party DN [String]

Explanation The application failed to accept the call within the CallAcceptTimer time period.

Recommended Action Configure the CallAcceptTimer service parameter appropriately based on the expected response time of the application.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-ICTCallThrottlingStart : Cisco CallManager stops handling calls for the indicated H323 device due to route loop over H323 Trunk Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String]

Explanation Cisco CallManager has detected a route loop over H323 Trunk. As a result it has temporarily stops accepting calls for the indicated H323 device.

Recommended Action Administrator needs to remove route loop.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
125	TRUNK

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-ICTCallThrottlingEnd : Cisco CallManager starts handling calls for the indicated H323 device which was stopped due to route loop created over H323 Trunk Device Name. [String] IP Address [String] Device type. [Optional] [Enum]Device description [Optional]. [String]

Explanation Cisco CallManager has resumed normal state and starts accepting calls for indicated H323 device.

Recommended Action Administrator needs to remove route loop.

Reason Code - Enum Definitions

Enum Definitions - DeviceType

Value	Definition
125	TRUNK

Error Message

CCM_CALLMANAGER-CALLMANAGER-6-ConferenceCreated : An application controlled conference is created. Conference Name [String] Conference ID [UInt] Video Enabled [UInt] Application ID [UInt] Number of Streams [UInt] Status [Int] Reason [Int]

Explanation An application controlled conference is created.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-ConferenceDeleted : An application controlled conference is deleted. Conference Name [String] Conference ID [UInt] Reason [Int]

Explanation An application controlled conference is deleted.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CodeYellowEntry : CodeYellowEntry Expected Average Delay [UInt] Entry Latency [UInt] Exit Latency [UInt] Sample Size [UInt] Total Code Yellow Entry [UInt] High Priority Queue Depth [Long] Normal Priority Queue Depth [Long] Low Priority Queue Depth [Long]

Explanation CallManager has initiated call throttling due to unacceptably high delay in handling incoming calls.

Recommended Action Determine the reason for high CPU usage in the High priority and Normal priority queues (Cisco CallManager System Performance object).
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CodeYellowExit : CodeYellowExit Expected Average Delay [UInt] Entry Latency [UInt] Exit Latency [UInt] Sample Size [UInt] Time Spent in Code Yellow [UInt] Number of Calls Rejected Due to Call Throttling [UInt] Total Code Yellow Exit [UInt] High Priority Queue Depth [Long] Normal Priority Queue Depth [Long] Low Priority Queue Depth [Long]

Explanation CCM Call throttling terminates when the delay in handling incoming calls falls below the exit latency.

Recommended Action Determine the reason for high CPU usage in the High priority and Normal priority queues (Cisco CallManager System Performance object).
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CodeRedEntry : CodeRedEntry Expected Average Delay [UInt] Entry Latency [UInt] Exit Latency [UInt] Sample Size [UInt] Code Yellow Duration [UInt] Number of Calls Rejected Due to Call Throttling [UInt] Total Code Yellow Entry [UInt] Total Code Yellow Exit [UInt] High Priority Queue Depth [Long] Normal Priority Queue Depth [Long] Low Priority Queue Depth [Long]

Explanation CallManager is not able to recover, even after attempting call throttling. The CallManager service is shut down.

Recommended Action Determine the reason for high CPU usage in the High priority and Normal priority queues (Cisco CallManager System Performance object).
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-DeviceCloseMaxEventsExceeded : DeviceCloseMaxEventsExceeded Total Events Received [UInt] IP Address [String] TCP Handle [String] Max Events Allowed [UInt] Number Of Skinny Device Throttled [UInt]

Explanation Due to receiving an unacceptably high number of events from this Skinny device, it is forced to close and reregister.

Recommended Action Check the Skinny device to determine the reason for the high number of events.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-TotalCodeYellowEntry : TotalCodeYellowEntry Total Code Yellow Entry [Int]

Explanation CallManager has initiated call throttling due to unacceptably high delay in handling incoming calls.

Recommended Action Determine the reason for high CPU usage in the High priority and Normal priority queues (Cisco CallManager System Performance object).
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-ThrottlingSampleActivity : ThrottlingSampleActivity Throttling Sample Activity [Int]

Explanation CallManager has initiated call throttling due to unacceptably high delay in handling incoming calls.

Recommended Action Determine the reason for high CPU usage in the High priority and Normal priority queues (Cisco CallManager System Performance object).
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-MaliciousCall : Malicious Call Identification feature is invoked in Cisco CallManager. Called Party Number [String] Called Device Name [String] Called Display Name [String] Calling Party Number [String] Calling Device Name [String] Calling Display Name [String]

Explanation This indicates that a malicious call is detected in Cisco CallManager and Malicious Call Identification (MCID) feature is invoked.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-Redirection : Redirection Manager cannot regiter with the Call Control. Redirection Error Message. [String]

Explanation The registration error occurs either when it registers itself or the REDIRECTION_OPERATIONIE_ID with the Call Control.

Recommended Action It is a code bug. No Action is Required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-H323CallFailureAlarm : H323 Call failure Peer IP Address [String] Peer IP Port [UInt] Reason Code [Enum]

Explanation H.323 inbound call fails because information required to route the call, including the source E.164 address, call signaling address, or H.323 ID, is missing.

Recommended Action No action needed.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
1	Unknown
2	SourceE164AddressNotFound
3	CallSignallingAddressNotFound
4	H323IdNotFound
5	SourceE164AddressOrCallSignallingAddressNotFound

Error Message

CCM_CALLMANAGER-CALLMANAGER-4-BeginThrottlingCallListBLFSubscriptions : BeginThrottlingCallListBLFSubscriptions Active External Presence Subscriptions [UInt] CallList BLF Subscriptions Throttling Threshold [UInt] CallList BLF Subscriptions Resume Threshold [UInt] Total Begin Throttling CallList BLF Subscriptions [UInt]

Explanation CallManager has initiated throttling of CallList BLF Subscriptions as a preventive measure to avoid overloading the system.

Recommended Action Determine if CPU and memory resources are available to meet the higher demand for CallList BLF Subscriptions. If so, increase the CallListBLFSubscriptionsThrottlingThreshold and correspondingly the CallListBLFSubscriptionsResumeThreshold. If not, increase system resources to meet the demand.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-EndThrottlingCallListBLFSubscriptions : EndThrottlingCallListBLFSubscriptions Active External Presence Subscriptions [UInt] CallList BLF Subscriptions Throttling Threshold [UInt] CallList BLF Subscriptions Resume Threshold [UInt] Time Duration Of Throttling CallList BLF Subscriptions [UInt] Number of CallList BLF Subscriptions Rejected Due To Throttling [UInt] Total End Throttling CallList BLF Subscriptions [UInt]

Explanation CallManager has resumed accepting CallList BLF Subscriptions subsequent to prior throttling.

CCM_CALLMANAGER-CALLMANAGER-6-PktCapServiceStarted : Packet capture service started.

Explanation Indicated packet capture has been enabled on the CCM server.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-PktCapServiceStopped : Packet capture service stopped.

Explanation Indicated packet capture has been disabled on the CCM server.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-PktCapOnDeviceStarted : Packet capture started on the device. Device Name [String] Packet Capture Mode [String] Packet Capture Duration [String]

Explanation Indicated packet capture has been enabled on the device.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-PktCapOnDeviceStopped : Packet capture stopped on the device. Device Name [String] Packet Capture Mode [String] Packet Capture Duration [String]

Explanation Indicated packet capture has been disabled on the device.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-PktCapLoginOK : Login OK for getting captured packet or key file. User ID [String]

Explanation Indicated the user can get the packet or key file.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-PktCapLoginFailed : Login failed for getting captured packet or key file. User ID [String] Login Failed Reson [String]

Explanation Indicated the user cannot get the packet or key file.

Recommended Action It is required that the user is an valid End User under the user group called Standard Packet Sniffer Users.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-PktCapDownloadOK : Downloaded captured packet or key file. Packet/Key file name [String]

Explanation Indicated the packet or key file has been downloaded.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-PktCapDownloadFailed : Did not get captured packet or key file. Packet/Key file name [String] Failed Reason [String]

Explanation Indicated reasons for the packet or key file could not be downloaded.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-UserUserPrecedenceAlarm : User-to-User Precedence Passing Violation. Device Name. [String] Reason Code [Enum]

Explanation User-to-User IE was not successfully tunneled to destination. Please refer to reason code for additional details.

Recommended Action For Hop Count Exceeded alarms, verify that no routing loops exist across CCM trunk interfaces (PRI, ICT.) For User User IE Dropped alarm, verify that all trunk configurations (PRI, ICT) are configured correctly for passing precedence.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
1	Unknown
2	HopCountExceeded
3	UserUserIEDropped

Error Message

CCM_CALLMANAGER-CALLMANAGER-3-MultipleSIPTrunksToSamePeerAndLocalPort : Multiple trunks have been configured to the same destination and local port which resulted in a conflict. Peer IP Address. [String] Local IP Port [UInt] Old Device name. [String] Old Device Instance. [String] New Device name. [String] New Device Instance. [String]

Explanation Multiple trunks have been configured to the same destination and local port, which resulted in a conflict. Only one trunk is allowed for one destination/local port combination. The latest trunk invalidated earlier.

Recommended Action Check the SIP Trunk Configuration in Cisco Unified CallManager Administration and verify that only one SIP trunk has been configured to the same destination address and local port.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-NoFeatureLicense : No feature license found.

Explanation Customers of the CallManager software are required to purchase licenses for the Cisco Unified CallManager application and IP phones.

Recommended Action Request license generation for Cisco Unified CallManager nodes and the phones that are associated with those nodes.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-CUCMInitializationStateTime : Cisco Unified Communications Manager Initialization State Time Initialization State [String] Initialization Time [String] Initialization Time in Milliseconds [UInt]

Explanation Indicates the amount of time required to complete initialization for the specified state.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-CUCMTotalInitializationStateTime : Cisco Unified Communications Manager Total Initialization State Time Total Initialization Time [String] Total Initialization Time in Milliseconds [UInt]

Explanation Indicates the amount of time required to complete the specified initialization state.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-CUCMOverallInitTimeExceeded : Initialization of the Cisco Unified Communications Manager system has taken longer than allowed by the value specified in the System Initialization Timer service parameter; as a result, the system will automatically restart now to attempt initialization again. Initialization may have failed due a database error, or due to a large amount of new devices added to the system, or any number of other potential causes. Cisco Unified Communications Manager Overall Initialization Time (in minutes) [Int]

Explanation The required time to initialize Cisco Unified Communications Manager has exceeded the time allowed by the Cisco CallManager service parameter, System Initialization Timer. This could be due to an increase in system size.

Recommended Action Try increasing the value of the Cisco CallManager service parameter, System Initialization Timer, in the Service Parameters Configuration window in Cisco Unified CM Administration. Use RTMT to discover the number of devices and number of users in the system and evaluate whether the numbers look accurate. If increasing the time in the System Initialization Timer service parameter does not correct this issue, contact Cisco TAC.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-ServicePortOnline : A Cisco CallManager service port is online Protocol [String] Port Number [UInt]

Explanation Cisco Unified Communications Manager has successfully opened a socket port to provide service

Recommended Action Informational purposes only; no action is required
Error Message

CCM_CALLMANAGER-CALLMANAGER-2-ServicePortOffline : A Cisco CallManager service port is offline Protocol [String] Port Number [UInt] Error Number [Int]

Explanation A Cisco Unified Communications Manager (Unified CM) socket port used to provide service has unexpectedly closed; Unified CM will attempt to reopen this port. Normally, this port should never be closed. An unexpected closing of this port generally indicates an operating system failure or an external attack on Unified CM.

Recommended Action Verify that Unified CM is able to reopen this socket port and provide service. You can watch for an instance of the Information level alarm, ServicePortOnline, when service to the port has been restored. If the port is not reopened and service restored, restart the Cisco CallManager service. If this alarm occurs for an extended duration, collect the existing trace files and contact the Cisco Technical Assistance Center (TAC).
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-SuspiciousIPAddress : Cisco CallManager has identified suspicious connection attempts from an IP address. Port Number [UInt] IP Address [String]

Explanation Cisco Unified Communications Manager has identified suspicious connection attempts from an IP address and has temporarily blocked the address. This alarm is an indication that a Denial-of-Service attack may have been attempted from this IP address.

Recommended Action Examine network activity for repeated attempts to access the port number specified in this alarm. Using the IP address specified in this alarm, attempt to identify the device that has been sending connection attempts to the port. If the IP address belongs to a device that is configured in Unified CM, evaluate the possible reason for such numerous connection attempts. Generally, no device that is functioning properly will trigger this alarm. Reset the device or remove the device from the network.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-InvalidIPNetPattern : An invalid IP address is configured in one or more SIP route patterns in Cisco Unified CM Administration. Description [String] IPAddress [String] DeviceName [String]

Explanation An invalid IP address is configured in one or more SIP route patterns in Cisco Unified CM Administration.

Recommended Action In Cisco Unified CM Administration, verify that the route pattern associated with the device that is identified in this alarm has an accurate and working IP address. You can learn more how to ensure that the IP address is valid by reviewing RFC 2373.
Error Message

CCM_SUMI-CMI-6-kCMIServiceStarted : Service now running.

Explanation CMI is now starting and running.

Recommended Action No action is required.
Error Message

CCM_SUMI-CMI-6-kCMIServiceStopped : Service now stopping.

Explanation Service is now stopping.

Recommended Action No action is required.
Error Message

CCM_SUMI-CMI-6-kCMIServiceStatus : Service running and working properly. Service Priority [String]

Explanation Service is running and working properly.

Recommended Action No action is required.
Error Message

CCM_SUMI-CMI-7-kCMIDebugAlarm : Alarm generated only for debugging purposes. Debug Message [String]

Explanation CMI has several debug messages that simulate real-time situations.

Recommended Action Report to Customer Service representative.
Error Message

CCM_SUMI-CMI-3-kCCMConnectionError : No CMI connection with Cisco CallManager. CallManager Name [String]

Explanation CMI cannot establish connection with Cisco CallManager.

Recommended Action Check the address/status of Cisco CallManager and the network.
Error Message

CCM_SUMI-CMI-3-kDisconnectionToCCM : CMI disconnection with Cisco CallManager. CallManager Name [String]

Explanation CMI lost connection to Cisco CallManager.

Recommended Action Check the status of Cisco CallManager and the network.
Error Message

CCM_SUMI-CMI-2-kStopBitConfigurationError : Process configuration parameter StopBit for CMI invalid. Illegal Stop Bit [String]

Explanation CMI cannot work properly because of the invalid StopBit configuration for USB port.

Recommended Action Check the process configuration parameter StopBit for CMI.
Error Message

CCM_SUMI-CMI-2-kParityConfigurationError : Process configuration parameter parity for CMI invalid. Illegal Parity [String]

Explanation CMI cannot work properly because of the invalid parity configuration for USB port.

Recommended Action Check the process configuration parameter parity for CMI.
Error Message

CCM_SUMI-CMI-2-kWSAStartupFailed : Windows socket startup failure. Error Information [String]

Explanation WinSock could not be started.

Recommended Action >Ensure Windows 2000 service pack 1 is installed because it might obstruct Winsock creation. Then try to restart CMI. If this alarm keeps appearing, report to Customer Service representative.
Error Message

CCM_SUMI-CMI-5-kConfigParaNotFound : Configuration parameter not found in database. Parameter Name and Information [String]

Explanation CMI cannot find this process configuration parameter in process configuration table.

Recommended Action Report to Customer Service representative to get the database upgrade.
Error Message

CCM_SUMI-CMI-5-kSMDIMessageError : Invalid DN in SMDI message. Invalid DN [String]

Explanation CMI cannot find the DN in database.

Recommended Action Check the configuration of voice-mail system. Or disable ValidateDns to avoid this alarm.
Error Message

CCM_SUMI-CMI-5-kSMDICmdError : Bad incoming SMDI message to CMI. Bad SMDI command [String]

Explanation CMI receives a bad incoming SMDI message.

Recommended Action Check the configuration of voice-mail system.
Error Message

CCM_SUMI-CMI-2-kSerialPortOpeningError : Error when CMI tries to open the operating system USB port. USB Port Opening Error [String]

Explanation When CMI tries to open the USB port, operating system returns an error.

Recommended Action Make sure the USB port is available.
Error Message

CCM_SUMI-CMI-2-kSerialPortGetStatusError : Error when CMI tries to get the status of operating system USB port. USB Port Getting Status Error [String]

Explanation When CMI tries to get the status of USB port, operating system returns an error.

Recommended Action Make sure the USB port available.
Error Message

CCM_SUMI-CMI-2-kSerialPortSetStatusError : Error when CMI tries to set the status of operating system USB port. USB Port Setting Status Error [String]

Explanation When CMI tries to set the status of USB port, operating system returns an error.

Recommended Action Make sure the USB port is available.
Error Message

CCM_SUMI-CMI-3-kWritingFileFailure : CMI failure writing SMDI messages to the USB port. Error Information [String]

Explanation CMI opened the USB port; however it failed writing data to the USB port.

Recommended Action Restart CMI. If this alarm keeps appearing, report to Customer Service representative.
Error Message

CCM_SUMI-CMI-2-kReadingFileFailure : CMI failure reading SMDI messages from the USB port. Error Information [String]

Explanation CMI opened the USB port; however it failed reading data from the USB port.

Recommended Action Make sure the USB port is available. If this alarm keeps appearing, report to Customer Service representative.
Error Message

CCM_SUMI-CMI-3-kInvalidPortHandle : Invalid handle for the opened USB port. Error Information [String]

Explanation When CMI tries to write to the USB port, the handle for the opened USB port is invalid.

Recommended Action Make sure the USB port is available.
Error Message

CCM_SUMI-CMI-2-kVMDNConfigurationError : Voice-mail DN for CMI invalid. Invalid VoiceMailDN [String]

Explanation CMI cannot register with Cisco CallManager because of the invalid voice-mail DN.

Recommended Action Check the process configuration parameter VoiceMailDn for CMI.
Error Message

CCM_SUMI-CMI-4-kThreadKillingError : Error when CMI tries to kill the threads. Error Information [String]

Explanation When CMI tries to kill the threads, an error occurs.

Recommended Action Report to Customer Service representative.
Error Message

CCM_SUMI-CMI-4-kMemAllocFailed : Memory allocation not done using NEW function. Memory Allocation Failure [String]

Explanation When CMI uses "new" function to allocate memory, it fails.

Recommended Action Close some applications and check system resources.
Error Message

CCM_SUMI-CMI-1-kDBLException : DBL exception caught. DBL Exception [String]

Explanation When CMI initializes DBL, it catches an exception.

Recommended Action Make sure the Database is running. If this alarm keeps appearing, report to Customer Service representative.
Error Message

CCM_SUMI-CMI-1-kCOMException : COM exception caught. COM Exception [String]

Explanation When CMI initializes COM, it catches an exception.

Recommended Action Report to Customer Service representative.
Error Message

CCM_SUMI-CMI-1-kCMIException : CMI exception thrown. CMI Exception [String]

Explanation When CMI runs, it throws an exception.

Recommended Action The exception may be caused by wrong process configuration parameters or bad USB port status. Refer to the associated alarm for further information.
Error Message

CCM_SUMI-CMI-1-kUnknownException : CMI unknown exception caught.

Explanation When CMI runs, it catches an unknown exception.

Recommended Action Report to Customer Service representative.
Error Message

CCM_CTI-CTI-4-kCtiMytcpErrSocketBroken : Socket connection has been broken.

Explanation The TCP connection has been lost.

Recommended Action Although connection to the application is lost, no action is required if lost connection was intentional. If loss of connectivity was unintentional, investigate what might have caused connectivity to be lost and restore the connection.
Error Message

CCM_CTI-CTI-4-kCtiNullTcpHandle : TranslateCtiQbeInputMessage: NULL TCP HANDLE!!! (QBE packet is dropped) PDU number [Long]

Explanation A null TCP handle is preventing the QBE packets to be reported to applications.

Recommended Action This problem typically happens due to a network connectivity failure. Check for and resolve any connectivity issues in your network.
Error Message

CCM_CTI-CTI-3-kCtiMaxConnectionReached : CTIManager maximum number of CTI providers reached; provider open rejection.

Explanation Maximum number of CTI connections has been reached. No new connection will be accepted unless an existing connection is closed.

Recommended Action Limit number of applications to MaxCTIConnections; Check the CTI Manager service parameter MaxCTIConnections for the maximum number of connections.
Error Message

CCM_CTI-CTI-3-kCtiProviderOpenInvalidUserNameSize : Invalid userName size in ProviderOpen request. login user Name size [Long]

Explanation User name length is invalid.

Recommended Action Ask user of CTI application to use correct userName and to check the user name in configuration. It should not be more than 31 characters.
Error Message

CCM_CTI-CTI-3-kCtiEnvProcDevListRegTimeout : Directory change notification request time out.

Explanation CTIManager registration request to EnvProcDevList timed out; CTIManager will send another registration request.

Recommended Action Check and resolve network connectivity problems between Cisco Unified Communications Manager nodes.
Error Message

CCM_CTI-CTI-3-kCtiMYTCPSendError : MYTCP_Send: send error.

Explanation TCP socket connection has been broken.

Recommended Action This problem occurs when an application is abruptly shut down or has lost network connectivity to CTIManager. Review your application and network connectivity and resolve any issues.
Error Message

CCM_CTI-CTI-3-kCtiProviderOpenFailure : CTI application failed to open provider. CTIconnectionId [Long] Login User Id [String] Reason code. [Enum]IPAddress [String] IPV6Address [String]

Explanation The application is unable to open provider. The IP address is shown in either IPv4 or IPv6 format depending on the Application's IP addressing mode.

Recommended Action Check the reason code and correct the problem. Restart CTIManager if problem persists.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	Unknown
0x8ccc0075 (2362179701)	Directory response timeout
0x8ccc0060 (2362179680)	Login failed
0x8ccc005e (2362179678)	Directory unavailable
4	Undefined Line for authentication
5	User is deleted
6	Unknown

Error Message

CCM_CTI-CTI-2-kCtiSdlErrorvException : Failed to create an internal process that is required to service CTI applications.

Explanation An unexpected internal SDL error caused a failure in creating CTIManager or CTIHandler process.

Recommended Action An internal CTIManager error has occurred. Restart the CTIManager service to resolve this problem.
Error Message

CCM_CTI-CTI-3-kCtiTcpInitError : CTIManager service is unable to initialize TCP connection Error Code [Int]

Explanation CTIManager service is unable to initialize TCP connection

Recommended Action CTIManager has encountered difficulty initializing TCP connections. Restart the CTIManager service to resolve this problem.
Error Message

CCM_CTI-CTI-3-kCtiQbeLengthMisMatch : OutputQbeMessage: length mismatch.

Explanation QBE header length mismatch exists.

Recommended Action This alarm indicates that TSP/JTAPI is incompatible with the version of CTIManager. Contact the support organization for the affected application, install the JTAPI or TSP plugin and restart the application. JTAPI/TSP plugins are available from the Find and List Plugins window in Cisco Unified CM Administration (Application > Plugins).
Error Message

CCM_CTI-CTI-4-kCtiQbeFailureResponse : Requested operation from application failure. Error code [ULong] Sequence number [Long] Error message [String]

Explanation The requested operation from the application could not be performed because of a normal or abnormal condition.

Recommended Action Verify whether the affected application is experiencing a problem. Contact the support organization for the affected application if the problem persists.
Error Message

CCM_CTI-CTI-3-kCtiInvalidQbeSizeAndOffsets : InvalidQBESizeAndOffsets; QBE message decoding encountered illegal size or offset.

Explanation QBE Packet received from the application is not encoded correctly.

Recommended Action A TSP/JTAPI interface error occurred; the QBE message may not be formatted correctly. TSP/JTAPI might be incompatible with the version of CTIManager. Install the JTAPI or TSP plugin (Cisco Unified CM Administration > Application > Plugins) and restart the application.
Error Message

CCM_CTI-CTI-3-kCtiIllegalFilterSize : ProviderOpenRequest; illegal filter size.

Explanation ProviderOpenRequest has an illegal filter size.

Recommended Action The application is using an incompatible version of JTAPI/TSP and Cisco Unified Communications Manager. Install the JTAPI or TSP plugin (Cisco Unified CM Administration > Application > Plugins) and restart the application.
Error Message

CCM_CTI-CTI-6-kCtiProviderClosed : CTI application connection has been closed. Login User Id [String] Sequence Number [Long] CTI connection Id [Long] IPAddress [String] IPV6Address [String] Reason code. [Enum]

Explanation Application closed the provider. The IP address is shown in either IPv4 or IPv6 format depending on the Application's IP addressing mode.

Recommended Action This alarm is for informational purposes only; no action is required.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	Unknown
1	Heart beat from application missed
2	Unexpected shutdown
3	Application requested provider close
4	Provider open failure
5	User deleted
6	Unknown

Error Message

CCM_CTI-CTI-6-kCtiProviderOpened : CTI application connection opened. Login User Id [String] Sequence Number [Long] Version Number [String] CTI Connection Id [Long] IPAddress [String] IPV6Address [String] CmAssignedAppID [Long]

Explanation Application opened the provider successfully. The IP address is shown in either IPv4 or IPv6 format depending on the Application's IP addressing mode.

Recommended Action This alarm is for informational purposes only; no action is required.
Error Message

CCM_CTI-CTI-4-kCtiAdmintSetMsgWaitResErr : Error in setting message waiting indication.

Explanation An error occurred when setting the message waiting indication (MWI) lamp.

Recommended Action The line that is issuing the request to set the MWI lamp on the target line might not have the proper partitions/calling search space settings to allow it to reach the target line. Check the partitions and calling search space of the line that is requesting to set MWI on the target line. The target line should be able to receive a call from the line that is attempting to set MWI.
Error Message

CCM_CTI-CTI-4-kCtiNewCallNotifyArrayOverflow : Possible internal array overflow condition while generating CTI NewCall event.

Explanation An unexpected internal error occurred.

Recommended Action Restart the CTIManager service if the problem persists.
Error Message

CCM_CTI-CTI-4-kCtiExistingCallNotifyArrayOverflow : Possible internal array overflow condition while generating CTI ExistingCall event.

Explanation An unexpected internal error occurred.

Recommended Action Restart the CTIManager service if the problem persists.
Error Message

CCM_CTI-CTI-4-kCtiLineCallInfoResArrayOverflow : Possible internal array overflow condition while generating response to application request for call information.

Explanation An unexpected internal error occurred.

Recommended Action Restart the CTIManager service if the problem persists.
Error Message

CCM_CTI-CTI-3-kCtiSsRegisterManagerErr : Unable to register CtiLine with SSAPI.

Explanation CTI cannot register CtiLine with SSAPI.

Recommended Action Check the status of the Cisco CallManager service in Cisco Unified Serviceability > Tools > Control Center - Featured Services. At least one Cisco CallManager service should be running in the cluster for CTIManager to register feature managers. Restart the CTIManager service if the problem persists.
Error Message

CCM_CTI-CTI-6-kCtiSsRedirectCallErr : mRedirectedCallHandleToDir entry removed.

Explanation CTIHandler mRedirectedCallHandleToDir entry has been removed.

Recommended Action This alarm is for informational purposes only; no action is required.
Error Message

CCM_CTI-CTI-4-kCtiProviderCloseHeartbeatTimeout : CTI heartbeat timeout; provider closing.

Explanation CTI heartbeat timeout occurred. This causes CTIManager to close the application connection.

Recommended Action Heartbeat timeout could occur due to high CPU usage or network connectivity problems. Check for and fix any network issues or high CPU usage on the application server.
Error Message

CCM_CTI-CTI-4-kCtiDirectoryLoginFailure : CTI directory login failure. Sequence number [Long]

Explanation CTI Manager is unable to login to directory. As a result, the application may not be able to access the controlled device list.

Recommended Action In Cisco Unified CM Administration, verify that the correct username and password has been configured and is being used for CTIManager login. If LDAP is used for authentication, check to confirm that the LDAP synchronization is configured and is working.
Error Message

CCM_CTI-CTI-3-kCtiIllegalQbeHeader : Illegal QBE header.

Explanation Because of illegal QBE header, QBE message has been rejected.

Recommended Action QBE header could be fragmented due to TCP fragmentation. Review your network configuration to fix any TCP fragmentation issue.
Error Message

CCM_CTI-CTI-3-kCtiIncompatibleProtocolVersion : Incompatible protocol version. Message Version [VoidPtr] Compatible Versions [VoidPtr] Current Version [VoidPtr] CallManager Version [String] IPAddress [String] IPV6Address [String]

Explanation The JTAPI/TAPI application version is not compatible with this version of CTIManager, so the received message has been rejected. The IP address is shown in either IPv4 or IPv6 format depending on the Application's IP addressing mode.

Recommended Action Verify that the correct version of the application is being used. If you're unsure of the correct version, contact the application vendor and upgrade the JTAPI/TSP to the version provided by Cisco Unified Communications Manager. JTAPI/TSP plugins are available in Cisco Unified CM Administration (Application > Plugins).
Error Message

CCM_CTI-CTI-6-kCtiDeviceOpened : Device opened. Device Name [String] Sequence Number [Long] Device ID [Long] Device Type [Long] CTI connection Id [Long] MediaControlled [Bool] RTP Address [String] CmAssignedAppID [Long]

Explanation Application opened a device.

Recommended Action This alarm is for informational purposes only; no action is required.
Error Message

CCM_CTI-CTI-6-kCtiDeviceClosed : Device closed. Device Name [String] Device ID [Long] Device Type [Long] CTI Connection Id [Long] MediaControlled [Bool] RTP Address [String] Reason code. [Enum]

Explanation Application closed a device.

Recommended Action This alarm is for informational purposes only; no action is required.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	Unknown
1	CallManager Failure
2	Device has unregistered with Cisco Unified Communications Manager
3	Device failed to rehome to Cisco Unified Communications Manager
4	Device removed
5	Provider controlling the device is closed

Error Message

CCM_CTI-CTI-4-kCtiDeviceOpenFailure : Device Open failed CTI Connection Id [Long] Device Name [String] ReasonCode [Enum]

Explanation Application is unable to open the device.

Recommended Action Check the reason code and correct the problem.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0x8ccc0052 (2362179666)	Illegal message format
0x8ccc0013 (2362179603)	Device already opened

Error Message

CCM_CTI-CTI-4-kCtiDeviceOpenFailAccessDenied : DeviceOpenRequest failure. User ID [String] Device Name [String] Device Type [Long]

Explanation Application is trying to access a device that is not in its control.

Recommended Action Check the application sending the request or add the device to the user control list.
Error Message

CCM_CTI-CTI-6-kCtiDeviceOutofService : Device is out of service. Device ID [Long] CTI Connection Id [Long] Device Name [String]

Explanation Device is out of service.

Recommended Action This alarm is for informational purposes only; no action is required.
Error Message

CCM_CTI-CTI-6-kCtiDeviceInService : Device in service. Device ID [Long] CTI Connection Id [Long] Device Name [String] Call Manager Id [Long]

Explanation Device is back in service.

Recommended Action This alarm is for informational purposes only; no action is required.
Error Message

CCM_CTI-CTI-6-kCtiLineOpened : Line opened. Sequence Number [Long] Directory Number [String] Partition [String] Device Name [String] CTI Connection Id [Long]

Explanation Application opened the line.

Recommended Action This alarm is for informational purposes only; no action is required.
Error Message

CCM_CTI-CTI-3-kCtiLineOpenFailure : Unable to open the line CTI Connection Id [Long] Device Name [String] Directory Number [String] Partition [String] Reason . [Enum]

Explanation Application is unable to open the line

Recommended Action Check if the device is in the control list.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	NoneDefined
1	Access denied

Error Message

CCM_CTI-CTI-6-kCtiLineClosed : Line closed. Directory Number [String] Partition [String] CTI Connection Id [Long] Device Name [String] Reason code. [Enum]

Explanation Application closed the line.

Recommended Action This alarm is for informational purposes only; no action is required.

Reason Code - Enum Definitions

Enum Definitions - Reason

Value	Definition
0	Unknown
1	CallManager failure
2	Device has unregistered with Cisco Unified Communications Manager
3	CTI failed to rehome the line
4	Undefined line
5	Device removed
6	Provider controlling the device is closed

Error Message

CCM_CTI-CTI-4-kCtiLineOpenFailAccessDenied : Line open failed. Sequence Number [Int] Directory Number [String] Partition [String] Device Name [String] login ID of the user [String]

Explanation Application failed to open a line.

Recommended Action Add the device associated with the line to the user device control list.
Error Message

CCM_CTI-CTI-6-kCtiLineOutOfService : Line is out of service. Directory Number [String] CTI Connection Id [Long] Device Name [String]

Explanation Line is going out of service.

Recommended Action This alarm is for informational purposes only; no action is required.
Error Message

CCM_CTI-CTI-6-kCtiLineInService : Line in service. Line ID [Long] CTI Connection Id [Long]

Explanation Line is back in service.

Recommended Action This alarm is for informational purposes only; no action is required.
Error Message

CCM_CTI-CTI-4-kCtiIllegalEnumHandle : Enumeration handle is not valid. Enumeration handle [Long] Enumeration object type [String]

Explanation The enumeration handle associated with the process of enumerating devices, lines or DNs is invalid.

Recommended Action Check whether all devices, lines or DNs configured for the application are available to the application. If the application uses an End User, check the Device Association section under the End User Configuration in Cisco Unified CM Administration (User Management > End User). If the application uses an Application User, check under Device Information section for that Application User in Cisco Unified CM Administration (User Management > Application User).
Error Message

CCM_CTI-CTI-4-kCtiUnknownConnectionHandle : Connection handle is not valid. CTI Connection type [String] Instance number [Long]

Explanation A message has been received from an unknown connection, and then dropped.

Recommended Action This alarm occurs when a QBE packet is received from a connection that is already disconnected. This packet will be ignored by CTIManager and no action is required.
Error Message

CCM_CTI-CTI-4-kCtiQbeMessageTooLong : Incoming QBE message exceeds input buffer size CTI Connection type [String] Instance number [Long] Message length [Long]

Explanation An incoming QBE message exceeds the input buffer size and then gets dropped.

Recommended Action The size of the QBE packet could exceed the suggested size when the JTAPI/TSP version is not compatible with the version of CTIManager. Contact the application vendor and verify that the application is compatible with the version of Cisco Unified Communications Manager (Unified CM). If the application vendor requests you to, install the JTAPI or TSP plugin (Cisco Unified CM Administration > Application > Plugins) and restart the application.
Error Message

CCM_CTI-CTI-4-kCtiMaxDevicesPerProviderExceeded : Application has opened more devices than allowed.

Explanation An application has opened more devices than the limit set in the CTIManager service parameter, Maximum Devices Per Provider.

Recommended Action The application is controlling more devices than the CTI support allows. Review the application configuration and remove devices that are not required to be controlled. The stability of the system will be impacted if the application does not restrict support to the device limit specified by CTI in the CTIManager service parameter, Maximum Devices Per Provider.
Error Message

CCM_CTI-CTI-4-kCtiMaxDevicesPerNodeExceeded : Application has opened more devices than the limit for each node.

Explanation An application has opened more devices than the limit set in the CTIManager service parameter, Maximum Devices Per Node.

Recommended Action One or more applications are controlling more devices than the CTI support allows on the specified Cisco Unified Communications Manager node. Review the application configuration and remove devices that are not required to be controlled. The stability of the system will be impacted if the total number of devices controlled by applications is not properly restricted to the device limit specified by the CTIManager service parameter, Maximum Devices Per Node.
Error Message

CCM_DB_LAYER-DB-3-kDbConnectionFailed : Database connection failed. Additional Information [String]

Explanation An attempt to connect to database failed.

Recommended Action Enable trace for the database layer monitor to get specific error information.
Error Message

CCM_DB_LAYER-DB-1-NoDbConnectionAvailable : No database connection available.

Explanation Database layer could not find any working database connection.

Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for the Cisco Database Layer Monitor service. Check network connectivity and operation of SQL Server services.
Error Message

CCM_DB_LAYER-DB-3-ErrorChangeNotifyClientBlock : A change notification client is busy (blocked). If the change notification client continues to be blocked for 10 minutes, the system automatically clears the block and change notification should resume successfully.

Explanation Changes made to the database are not being consumed by one of the recipients. This does not always represent an issue. However, if the change notification client continues to be blocked for 10 minutes, the system automatically clears the block for all clients except the blocked one, which means that change notifications should resume successfully for all other clients. To clear the blocked client, you must restart the server.

Recommended Action At the command line interface (CLI) on the database server, execute the following command: show tech notify. The CLI command output will provide information about the block. Use Cisco Unified Serviceability to restart the server that was indicated in the alarm. You may also want to gather traces to examine them for anomalous activity during the time that client was blocked. In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for the Cisco Database Layer Monitor service. Also, use RTMT to look for error messages that may have occurred around the time of the alarm.
Error Message

CCM_DB_LAYER-DB-3-ErrorReadingInstalledRPMS : Could not read installed RPMs to populate componentversion table

Explanation The function that reads the rpm version information and populates database failed

Recommended Action Please report this error to the administrator.
Error Message

CCM_DB_LAYER-DB-3-ErrorChangeNotifyClientTimeout : A change notification client was responding slowly and has been removed.

Explanation A change notification recipient hasn't responded to change notification in several minutes and was thus removed. This may delay call processing features, such as call forwarding and so on.

Recommended Action Rebooting the box will clear this situation. Alternatively, dbnotify trace could be analyzed to find the client that was removed and that service could be restarted in Cisco Unified Serviceability.
Error Message

CCM_DB_LAYER-DB-1-ErrorChangeNotifyReconcile : A change notification shared memory reconciliation has occurred.

Explanation The change notification buffers in shared memory have been rebuilt due to conflicts.

Recommended Action This problem may have been already corrected. If unexpected behavior is observed, restart all Cisco services in the cluster.
Error Message

CCM_DB_LAYER-DB-7-IDSEngineDebug : Indicates debug events from IDS database engine. Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm provides low-level debugging information from IDS database engine. System administrator can disregard this alarm.

Recommended Action This is for debug information purposes only; no action is required.
Error Message

CCM_DB_LAYER-DB-6-IDSEngineInformation : No error has occurred but some routine event completed in IDS database engine. Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm is informational. No error has occurred but some routine event completed in IDS database engine.

Recommended Action This is for information purposes only; no action is required.
Error Message

CCM_DB_LAYER-DB-2-IDSEngineCritical : Pay Attention. This alarm does not compromise data or prevent the use of the system. Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation Pay Attention. This alarm does not compromise data or prevent the use of the system.

Recommended Action This alarm needs monitoring by the db admin
Error Message

CCM_DB_LAYER-DB-3-IDSEngineFailure : Combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm indicates combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail

Recommended Action Requires db admin intervention
Error Message

CCM_DB_LAYER-DB-6-IDSReplicationInformation : Information about IDS replication Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm provide sinformation about IDS replication.

Recommended Action This is for information purposes only; no action is required
Error Message

CCM_DB_LAYER-DB-3-IDSReplicationFailure : Combined alarm for emergency and error situations. IDS Replication has failed Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm indicates combined alarm for emergency and error situations. It indicates failure in IDS Replication

Recommended Action Requires db admin intervention
Error Message

CCM_CDR_INSERT-CDRINSERT-3-kDbConnectionFailed : Database connection failed. Additional Information [String]

Explanation An attempt to connect to database failed.

Recommended Action Enable trace for the database layer monitor to get specific error information.
Error Message

CCM_CDR_INSERT-CDRINSERT-1-NoDbConnectionAvailable : No database connection available.

Explanation Database layer could not find any working database connection.

CCM_CDR_INSERT-CDRINSERT-3-ErrorChangeNotifyClientBlock : A change notification client is busy (blocked). If the change notification client continues to be blocked for 10 minutes, the system automatically clears the block and change notification should resume successfully.

CCM_CDR_INSERT-CDRINSERT-3-ErrorReadingInstalledRPMS : Could not read installed RPMs to populate componentversion table

Explanation The function that reads the rpm version information and populates database failed

Recommended Action Please report this error to the administrator.
Error Message

CCM_CDR_INSERT-CDRINSERT-3-ErrorChangeNotifyClientTimeout : A change notification client was responding slowly and has been removed.

CCM_CDR_INSERT-CDRINSERT-1-ErrorChangeNotifyReconcile : A change notification shared memory reconciliation has occurred.

Explanation The change notification buffers in shared memory have been rebuilt due to conflicts.

Recommended Action This problem may have been already corrected. If unexpected behavior is observed, restart all Cisco services in the cluster.
Error Message

CCM_CDR_INSERT-CDRINSERT-7-IDSEngineDebug : Indicates debug events from IDS database engine. Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm provides low-level debugging information from IDS database engine. System administrator can disregard this alarm.

Recommended Action This is for debug information purposes only; no action is required.
Error Message

CCM_CDR_INSERT-CDRINSERT-6-IDSEngineInformation : No error has occurred but some routine event completed in IDS database engine. Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm is informational. No error has occurred but some routine event completed in IDS database engine.

Recommended Action This is for information purposes only; no action is required.
Error Message

CCM_CDR_INSERT-CDRINSERT-2-IDSEngineCritical : Pay Attention. This alarm does not compromise data or prevent the use of the system. Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation Pay Attention. This alarm does not compromise data or prevent the use of the system.

Recommended Action This alarm needs monitoring by the db admin
Error Message

CCM_CDR_INSERT-CDRINSERT-3-IDSEngineFailure : Combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm indicates combined alarm for emergency and error situations. Something unexpected occurred that might compromise data or access to data or cause IDS to fail

Recommended Action Requires db admin intervention
Error Message

CCM_CDR_INSERT-CDRINSERT-6-IDSReplicationInformation : Information about IDS replication Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm provide sinformation about IDS replication.

Recommended Action This is for information purposes only; no action is required
Error Message

CCM_CDR_INSERT-CDRINSERT-3-IDSReplicationFailure : Combined alarm for emergency and error situations. IDS Replication has failed Event Class ID [String] Event class message [String] Event Specific Message [String]

Explanation This alarm indicates combined alarm for emergency and error situations. It indicates failure in IDS Replication

Recommended Action Requires db admin intervention
Error Message

CCM_CALLMANAGER-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_CALLMANAGER-GENERIC-6-PermissionDenied : Permission has been denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_CALLMANAGER-GENERIC-0-ServiceNotInstalled : Service is not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service.
Error Message

CCM_CALLMANAGER-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_CALLMANAGER-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] IPV6 Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_CALLMANAGER-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_CALLMANAGER-GENERIC-0-FileWriteError : Cannot write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

Recommended Action Ensure that the primary file path is valid and the corresponding drive has sufficient disk space. Also, make sure that the path has security permissions similar to default log file path.
Error Message

CCM_CALLMANAGER-GENERIC-6-AuditEventGenerated : Audit Event is generated by this application UserID [String] ClientAddress [String] Severity [String] EventType [String] ResourceAccessed [String] EventStatus [String] AuditDetails [String] ComponentID [String]

Explanation Failed to write into the primary file path.

CCM_TFTP-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_TFTP-GENERIC-6-PermissionDenied : Permission has been denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_TFTP-GENERIC-0-ServiceNotInstalled : Service is not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service.
Error Message

CCM_TFTP-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_TFTP-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] IPV6 Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_TFTP-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_TFTP-GENERIC-0-FileWriteError : Cannot write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_TFTP-GENERIC-6-AuditEventGenerated : Audit Event is generated by this application UserID [String] ClientAddress [String] Severity [String] EventType [String] ResourceAccessed [String] EventStatus [String] AuditDetails [String] ComponentID [String]

Explanation Failed to write into the primary file path.

CCM_SUMI-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_SUMI-GENERIC-6-PermissionDenied : Permission has been denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_SUMI-GENERIC-0-ServiceNotInstalled : Service is not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service.
Error Message

CCM_SUMI-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_SUMI-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] IPV6 Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_SUMI-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_SUMI-GENERIC-0-FileWriteError : Cannot write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_SUMI-GENERIC-6-AuditEventGenerated : Audit Event is generated by this application UserID [String] ClientAddress [String] Severity [String] EventType [String] ResourceAccessed [String] EventStatus [String] AuditDetails [String] ComponentID [String]

Explanation Failed to write into the primary file path.

CCM_MEDIA_STREAMING_APP-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-GENERIC-6-PermissionDenied : Permission has been denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_MEDIA_STREAMING_APP-GENERIC-0-ServiceNotInstalled : Service is not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service.
Error Message

CCM_MEDIA_STREAMING_APP-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_MEDIA_STREAMING_APP-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] IPV6 Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_MEDIA_STREAMING_APP-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_MEDIA_STREAMING_APP-GENERIC-0-FileWriteError : Cannot write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_MEDIA_STREAMING_APP-GENERIC-6-AuditEventGenerated : Audit Event is generated by this application UserID [String] ClientAddress [String] Severity [String] EventType [String] ResourceAccessed [String] EventStatus [String] AuditDetails [String] ComponentID [String]

Explanation Failed to write into the primary file path.

CCM_CTI-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_CTI-GENERIC-6-PermissionDenied : Permission has been denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_CTI-GENERIC-0-ServiceNotInstalled : Service is not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service.
Error Message

CCM_CTI-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_CTI-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] IPV6 Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_CTI-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_CTI-GENERIC-0-FileWriteError : Cannot write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_CTI-GENERIC-6-AuditEventGenerated : Audit Event is generated by this application UserID [String] ClientAddress [String] Severity [String] EventType [String] ResourceAccessed [String] EventStatus [String] AuditDetails [String] ComponentID [String]

Explanation Failed to write into the primary file path.

CCM_DB_LAYER-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_DB_LAYER-GENERIC-6-PermissionDenied : Permission has been denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_DB_LAYER-GENERIC-0-ServiceNotInstalled : Service is not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service.
Error Message

CCM_DB_LAYER-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_DB_LAYER-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] IPV6 Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_DB_LAYER-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_DB_LAYER-GENERIC-0-FileWriteError : Cannot write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_DB_LAYER-GENERIC-6-AuditEventGenerated : Audit Event is generated by this application UserID [String] ClientAddress [String] Severity [String] EventType [String] ResourceAccessed [String] EventStatus [String] AuditDetails [String] ComponentID [String]

Explanation Failed to write into the primary file path.

CCM_CDR_INSERT-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_CDR_INSERT-GENERIC-6-PermissionDenied : Permission has been denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_CDR_INSERT-GENERIC-0-ServiceNotInstalled : Service is not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service.
Error Message

CCM_CDR_INSERT-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_CDR_INSERT-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] IPV6 Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_CDR_INSERT-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_CDR_INSERT-GENERIC-0-FileWriteError : Cannot write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_CDR_INSERT-GENERIC-6-AuditEventGenerated : Audit Event is generated by this application UserID [String] ClientAddress [String] Severity [String] EventType [String] ResourceAccessed [String] EventStatus [String] AuditDetails [String] ComponentID [String]

Explanation Failed to write into the primary file path.

CCM_TCD-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_TCD-GENERIC-6-PermissionDenied : Permission has been denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_TCD-GENERIC-0-ServiceNotInstalled : Service is not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service.
Error Message

CCM_TCD-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_TCD-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] IPV6 Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_TCD-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_TCD-GENERIC-0-FileWriteError : Cannot write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_TCD-GENERIC-6-AuditEventGenerated : Audit Event is generated by this application UserID [String] ClientAddress [String] Severity [String] EventType [String] ResourceAccessed [String] EventStatus [String] AuditDetails [String] ComponentID [String]

Explanation Failed to write into the primary file path.

CCM_RIS-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_RIS-GENERIC-6-PermissionDenied : Permission has been denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_RIS-GENERIC-0-ServiceNotInstalled : Service is not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service.
Error Message

CCM_RIS-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_RIS-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] IPV6 Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_RIS-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_RIS-GENERIC-0-FileWriteError : Cannot write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_RIS-GENERIC-6-AuditEventGenerated : Audit Event is generated by this application UserID [String] ClientAddress [String] Severity [String] EventType [String] ResourceAccessed [String] EventStatus [String] AuditDetails [String] ComponentID [String]

Explanation Failed to write into the primary file path.

CCM_CBB-GENERIC-0-OutOfMemory : Out of memory.

Explanation The process has requested memory from the operating system, and there was not enough memory available.

Recommended Action No action is required.
Error Message

CCM_CBB-GENERIC-6-PermissionDenied : Permission has been denied.

Explanation An operation could not be completed because the process did not have authority to perform it.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_CBB-GENERIC-0-ServiceNotInstalled : Service is not installed. Service Name [String]

Explanation An executable is trying to start but cannot because it is not configured as a service in the service control manager. The service name is %s.

Recommended Action Reinstall the service.
Error Message

CCM_CBB-GENERIC-6-ServiceStopped : Service stopped. IP Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Process ID [ULong]

Explanation A service has stopped.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_CBB-GENERIC-6-ServiceStarted : Service started. Process ID [ULong] IP Address of hosting node. [String] IPV6 Address of hosting node. [String] Host name of hosting node. [String] Service Name [String] Version Information. [String]

Explanation A service has started.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_CBB-GENERIC-4-ServiceStartupFailed : Service startup failure. Service Name [String]

Explanation An attempt to start the specified service failed.

Recommended Action Restart the service.
Error Message

CCM_CBB-GENERIC-0-FileWriteError : Cannot write into a file. Primary File Path [String]

Explanation Failed to write into the primary file path.

CCM_CBB-GENERIC-6-AuditEventGenerated : Audit Event is generated by this application UserID [String] ClientAddress [String] Severity [String] EventType [String] ResourceAccessed [String] EventStatus [String] AuditDetails [String] ComponentID [String]

Explanation Failed to write into the primary file path.

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgUserLocaleEnterpriseSvcParm : Error reading Enterprise User Locale configuration

Explanation A database exception was encountered when reading the default Enterprise User Locale setting. Default of US English will be used.

Recommended Action Verify that the Enterprise parameter setting for User Locale is configured using the CCM Admin web page. Restart the IP Media Streaming App service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kANNICMPErrorNotification : ANN stream ICMP error. Call ID [ULong] Party ID [ULong] Destination IP Address [String] IP Port [ULong]

Explanation A ANN stream had an ICMP error; stream has been terminated.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-4-kANNDeviceRecordNotFound : ANN device record not found.

Explanation A device record for the announcer device was not found in the database.

Recommended Action If annunciator functionality is required, add device to database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kPWavMgrThreadxFailed : WAV playing manager thread creation failed LastError [ULong]

Explanation The WAV file playing thread failed to create possibly due to low system resources.

Recommended Action Reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kPWavMgrExitEventCreateFailed : Creation of needed event failed. Error [ULong]

Explanation The needed events could not be created,; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kPWavMgrThreadException : WAV file manager thread exception Exception Code [ULong] EAX Register [ULong] EBX Register [ULong] ECX Register [ULong] EDX Register [ULong] ESI Register [ULong] EDI Register [ULong] EIP Register [ULong] ESP Register [ULong] EBP Register [ULong] Flags Register [ULong] CS Register [ULong] DS Register [ULong] ES Register [ULong] SS Register [ULong] FS Register [ULong] GS Register [ULong]

Explanation An unknown program exception has caused the background WAV file stream processing for announcement files to terminate.

Recommended Action Restart the Cisco IP Media Streaming App service and if the problem continues, report it to Cisco. Include CMS traces and Application Event log.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-ANNDeviceRecoveryCreateFailed : ANN device recovery create failure.

Explanation The ANN device recovery class create failed, possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read ANN device Cisco Unified Communications Manager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read ANN device Cisco Unified Communications Manager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read ANN device Cisco Unified Communications Manager list information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read ANN device configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read ANN device configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgANNDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read ANN device configuration information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgEnterpriseException : Enterprisewide configuration exception

Explanation An unknown exception occured reading Enterjprisewide configuration settings.

Recommended Action Verify the enterprise configuration settings and restart the IP Media Streaming Service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kCfgListUnknownException : Unknown Configuration Exception

Explanation An exception error was generated reading the service parameter settings.

Recommended Action Restart the server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kCfgListComException : Configuration COM Exception Exception description [String]

Explanation A COM exception error was generated reading the service parameter settings for devices.

Recommended Action Verify that service parameters can be viewed using CCM Administration. If they can then restart the service or server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kCfgListDblException : Configuration DBL Exception Exception description [String] Exception identifier [ULong]

Explanation An exception error was generated reading the service parameter settings for devices.

Recommended Action Verify that service parameters can be viewed using CCM Administration. If they can then restart the service or server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kANNDeviceStartingDefaults : ANN device configuration not found, starting with defaults.

Explanation The ANN device configuration was not found, starting with defaults.

Recommended Action Configure the ANN device properly in the database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedANNStreamsFailed : ANN requested streams failure. Requested streams [ULong] Allocated streams [ULong]

Explanation The number of requested halfl-duplex streams was not available.

Recommended Action Make sure the correct number of streams is needed; if OK, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioCreateDirFailed : ANN TFTP create path error LastError [ULong] Path Name [String]

Explanation Unable to create a subdirectory to contain announcement files. This may be caused by insufficient security rights assigned to the Cisco IP Voice Media Streaming App service, by insufficient disk storage, or invalid service parameter setting for ANN_LocalPath.

Recommended Action Correct the error and restart the IP Voice Media Streaming App service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioThreadWaitFailed : ANN TFTP event wait error LastError [ULong]

Explanation An error was reported while waiting for a list of events. Announcement files will not be automatically updated.

Recommended Action Restart the Cisco IP Voice Media Streaming App service. If the error continues, restart the serverr.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioThreadException : ANN TFTP transfer exception failure Exception Code [ULong] EAX Register [ULong] EBX Register [ULong] ECX Register [ULong] EDX Register [ULong] ESI Register [ULong] EDI Register [ULong] EIP Register [ULong] ESP Register [ULong] EBP Register [ULong] Flags Register [ULong] CS Register [ULong] DS Register [ULong] ES Register [ULong] SS Register [ULong] FS Register [ULong] GS Register [ULong]

Explanation An unknown program exception has caused the background TFTP file transfer processing for announcement files to terminate. Announcement files will not be automatically updated.

Recommended Action Restart the Cisco IP Media Streaming App service and if the problem continues, report it to Cisco. Include CMS traces and Application Event log.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioThreadxFailed : ANN TFTP transfer thread creation failed LastError [ULong]

Explanation The ANN background TFTP file transfer processing thread failed to create possibly due to low system resources.

Recommended Action Reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioComException : ANN TFTP COM exception File name [String] Reason [String]

Explanation A COM exception occured while processing the specified file.

Recommended Action Review the file for possible format errors or missing elements.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioXmlLoadFailed : ANN XML parsing error File name [String] Reason [String]

Explanation There is a syntax error in the specified file.

Recommended Action Correct the syntax error.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioXmlSyntax : ANN XML invalid element File name [String]

Explanation There is an invalid element in the specified file.

Recommended Action Correct the error.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioTftpFileMissing : ANN TFTP file missing File name [String]

Explanation A file was not found on the TFTP server to be downloaded to the announcement server.

Recommended Action Correct the error.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioTftpMgrStartFailed : TFTP start file transfer failed File name [String]

Explanation Unable to start transfering a file from TFTP server.

Recommended Action Verify the file name exists on the TFTP server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioTftpMgrCreate : Unable to create TFTP client TFTP Server [String]

Explanation Unable to create a client TFTP session with the TFTP server.. This may be due to the server not running, or an incorrect server name configuration setting in service paramenters. This operation will be retried periodically.

Recommended Action Verify the TFTP server is operating and configuration settings are correct.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioOpenFailed : Open announcement file failed LastError [ULong] File name [String]

Explanation An error was reported when attempting to open an announcement file for reading.

Recommended Action Verify the file exists and the Cisco IP Voice Media Streaming App service has proper access rights to open the file for reading.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioUndefinedLocale : Unknown ANN Locale Locale identifier [ULong]

Explanation The requested Locale for an announcement is not configured in the XML file specified in the ANN_XMLFile service parameter.

Recommended Action Add the locale and related announcements to the XML file.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kANNAudioUndefinedAnnID : Requested announcement not found Locale name [String] Announcement identifier [ULong]

Explanation The requested announcement is not configured in the XML file configured in the ANN_XMLFile service parameter.

Recommended Action Add the announcment.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-CFBDeviceRecoveryCreateFailed : CFB device recovery create failure.

Explanation The CFB device recovery class create failed, possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kAddIpVmsRenderFailed : Add IP VMS render filter-to-filter graph failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the IP VMS render filter-to-filter graph failed; audio source will not play possibly due to the lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kCFBDeviceRecordNotFound : CFB device record not found.

Explanation A device record for the conference bridge device was not found in the database.

Recommended Action If CFB functionality is required, add device to database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kCFBDeviceStartingDefualts : CFB device configuration not found, starting with defaults.

Explanation The CFB device configuration was not found, starting with defaults.

Recommended Action Configure the CFB device properly in the database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kCFBICMPErrorNotification : CFB stream ICMP error. Call ID [ULong] Party ID [ULong] Destination IP Address [String] IP Port [ULong]

Explanation A CFB stream had an ICMP error; stream has been terminated.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kChangeNotifyServiceCreationFailed : Database change notification subsystem not starting.

Explanation The change notification subsystem failed to start; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kChangeNotifyServiceGetEventFailed : Invalid notification event returned by database change notification.

Explanation The change notification subsystem returned an invalid notification event; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kChangeNotifyServiceRestartFailed : Database change notification restart failure.

Explanation The change notification subsystem failed to restart.

Recommended Action This service has change notification disabled, it may be reenabled at a later time or restart service to reenable immediately.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kCreateAudioSourcesFailed : Creating audio source class failed.

Explanation Unable to create audio source class; this may be due to lack of memory.

Recommended Action Reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kCreateControlFailed : Stream Control create failure. Audio Source ID [ULong] Codec Type [String]

Explanation Create stream control class; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kCreateGraphManagerFailed : Get graph manager failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the graph manager failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kReadCfgIpTosMediaResourceToCmNotFound : IP TOS MediaResource to Cm value not found.

Explanation The IP Type-of-Service Media Resource To Call Manager value not found in the database, defaulting its value to 0x68.

Recommended Action Create Ip Type-of-Service Media Resource To Call Manager in database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceDriverError : IP voice media streaming device driver error. Error [String]

Explanation The IP voice media streaming device driver returned an error.

Recommended Action Create Ip Type-of-Service Media Resource To Call Manager in database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrCreateFailed : Device manager create failure. Device Name [String] Server Number [ULong] Server Name [String]

Explanation The device manager class create failed; possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrExitEventCreationFailed : Creation of device manager exit event failure. Device Name [String] Trace Name [String] Error [ULong]

Explanation The exit event could not be created for the specified device.

Recommended Action Check whether system is out of resources; reboot system if needed.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrLockoutWithCallManager : Cisco Unified Communications Manager in lockout. Trace Name [String]

Explanation The specified Cisco Unified Communications Manager is in a lockout until it responds or terminates the TCP link. The Cisco Unified Communications Manager will not be used.

Recommended Action To force Unified Communications Manager out of lockout, restart Cisco Unified Communications Manager service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kDeviceMgrMoreThan50SocketEvents : More than 50 events returned from TCP link. Trace Name [String]

Explanation The specified Cisco Unified Communications Manager TCP link has returned a large number of TCP events.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrOpenReceiveFailedOutOfStreams : Open receive failure. Trace Name [String]

Explanation The open receive call failed; device driver was out of streams.

Recommended Action Increase stream resources or add new server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrRegisterKeepAliveResponseError : Cisco Unified Communications Manager not responding. Trace Name [String]

Explanation The specified Cisco Unified Communications Manager is not responding to the keepalive message.

Recommended Action Cisco Unified Communications Manager may have gone down; check network connections.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kDeviceMgrRegisterWithCallManager : Register with Cisco Unified Communications Manager. Trace Name [String]

Explanation Device manager registered with the specified Cisco Unified Communications Manager.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrRegisterWithCallManagerError : Connection error with Cisco Unified Communications Manager. Trace Name [String]

Explanation Device manager registered with the specified Cisco Unified Communications Manager and got a socket error or disconnect.

Recommended Action No action is required; device recovery will handle this.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrSocketDrvNotifyEvtCreateFailed : Create driver notification event failure. Device Name [String] Trace Name [String] Error [ULong]

Explanation The device driver notify event cannot be created for the specified device.

Recommended Action Check whether system is out of resources; reboot system if needed.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrSocketNotifyEventCreateFailed : Creation socket event failure. Device Name [String] Trace Name [String] Error [ULong]

Explanation The socket notify event could not be created for the specified device.

Recommended Action Check whether system is out of resources; reboot system if needed.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrStartTransmissionOutOfStreams : Start transmission failure. Trace Name [String]

Explanation The start transmission call failed; device driver was out of streams.

Recommended Action Increase stream resources or add new server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrThreadException : Exception in device manager thread. Trace Name [String] Exception Code [ULong] EAX Register [ULong] EBX Register [ULong] ECX Register [ULong] EDX Register [ULong] ESI Register [ULong] EDI Register [ULong] EIP Register [ULong] ESP Register [ULong] EBP Register [ULong] Flags Register [ULong] CS Register [ULong] DS Register [ULong] ES Register [ULong] SS Register [ULong] FS Register [ULong] GS Register [ULong]

Explanation An exception occurred in the specified device manager thread.

Recommended Action MOH will automatically reset.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrThreadWaitFailed : Wait call failure in device manager thread. Trace Name [String]

Explanation The wait call failed in device manager thread, the device will be restarted.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDeviceMgrThreadxFailed : Creation of thread failure. Device Name [String] Trace Name [String] Error [ULong]

Explanation The device manager thread create failed for the specified device.

Recommended Action Check whether system is out of resources; reboot system if needed.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kDeviceMgrUnregisterWithCallManager : Unregister with Cisco Unified Communications Manager. Trace Name [String]

Explanation Device manager unregistered with the specified Cisco Unified Communications Manager.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kDownloadMOHFileFailed : Download request failure. File Name [String]

Explanation The TFTP download request failed.

Recommended Action Validate the TFTP IP address in the database and that the file exists.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddAudioCaptureDeviceFailed : Add fixed audio source to filter graph failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the fixed audio source to the filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddG711AlawIpVmsRenderFailed : Add fixed G711 a-law IP VMS render filter-to-filter graph failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the fixed G711 a-law IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddG711UlawIpVmsRenderFailed : Add fixed G711 ulaw IP VMS render filter to filter graph failed Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the fixed G711 mu-law IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddG729IpVmsRenderFailed : Add fixed G729 IP VMS render filter-to-filter graph failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the fixed G729 IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddMOHEncoderFailed : Add fixed MOH encode filter-to-filter graph failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the fixed MOH encode filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAddWideBandIpVmsRenderFailed : Add fixed wideband IP VMS render filter-to-filter graph failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to add the fixed wideband IP VMS render filter-to-filter graph failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAudioCapMOHEncoderConnFailed : Connect fixed audio capture device to MOH encoder failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to connect the fixed audio source device to the MOH encoder failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputAudioCaptureCreateFailed : Get fixed system device enumerator failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed system device enumerator failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputClassEnumeratorCreateFailed : Create fixed class enumerator failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to create the fixed class enumerator failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputCreateControlFailed : Fixed stream control create failure. Audio Source ID [ULong] Codec Type [String]

Explanation Create fixed stream control class failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputCreateSoundCardFailed : Fixed stream sound card interface create failure. Audio Source ID [ULong] Codec Type [String]

Explanation Create fixed stream sound card class failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputInitSoundCardFailed : Fixed stream sound card interface initialization failure. Audio Source ID [ULong] System error code [ULong] Error text [String] Device name [String]

Explanation Initialization of sound card failed; audio source will not play possibly due to missing or unconfigured USB sound device.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputCodecStreamFailed : Fixed input codec stream initialization failure. Audio Source ID [ULong] System error code [ULong] Error text [String] Codec Type [String]

Explanation Initialization of sound card codec source stream failed; audio source will not play possibly due to memory or resource shortage.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputTranscoderFailed : Fixed input audio stream transcoder failure. Audio Source ID [ULong] System error code [ULong] Error text [String]

Explanation Transcoding of sound card audio source stream failed; audio source will not play possibly due to memory or resource shortage.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputCreateGraphManagerFailed : Get fixed graph manager failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed graph manager failed, and audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputFindAudioCaptureDeviceFailed : Unable to find fixed audio source device. Audio Source ID [ULong] Codec Type [String] Fixed audio source device name [String]

Explanation The specified fixed audio source device was not found; audio source will not play.

Recommended Action Make sure the proper device name is specified.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetEventNotificationFailed : Get fixed notification event failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed notification event failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetFileNameFailed : Get fixed audio source device name failure. Audio Source ID [ULong] Codec Type [String]

Explanation The call to get the fixed audio source device name failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711AlawIpVmsRenderFailed : Get fixed G711 a-law IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed G711 a-law IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711AlawIpVmsRendInfFailed : Get fixed G711 a-law IP VMS render filter private interface failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed G711 a-law IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711UlawIpVmsRenderFailed : Get fixed G711 mu-law IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed G711 ulaw ipvms render filter failed, audio source will not play, possibly due to lack of memory.

Recommended Action Reset MOH device, if out of resources reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG711UlawIpVmsRendInfFailed : Get fixed G711 mu-aw IP VMS render filter private interface failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed G711 mu-law IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG729IpVmsRenderFailed : Get fixed G729 IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed G729 IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetG729IpVmsRendInfFailed : Get fixed G729 IP VMS render filter private interface failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed G729 IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetMediaControlFailed : Get fixed media control failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get fixed media control failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetMediaPositionFailed : Get fixed media position failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get fixed media position failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetMOHEncoderFailed : Get fixed MOH encode filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed MOH encode filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetWideBandIpVmsRenderFailed : Get fixed wideband IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed wideband IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputGetWideBandIpVmsRendInfFailed : Get fixed wideband IP VMS render filter private interface failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the fixed wideband IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncG711AlawRenderConnFail : Connect fixed MOH encoder to G711 a-law IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to connect the fixed MOH encoder to G711 a-law IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncG711UlawRenderConnFail : Connect fixed MOH encoder to G711 u-law IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to connect the fixed MOH encoder to G711 u-law IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncG729RenderConnFailed : Connect fixed MOH encoder to G729 IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to connect the fixed MOH encoder to G729 IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputMOHEncWidebandRenderConnFail : Connect fixed MOH encoder to wideband IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to connect the fixed MOH encoder to wideband IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kFixedInputSetNotifyWindowFailed : Set fixed notify window failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to set the fixed notify window failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetEventNotificationFailed : Get notification event failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the notification event failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetFileNameFailed : Get audio source file name failure. Audio Source ID [ULong] Codec Type [String]

Explanation The call to get the audio source file name failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetIpVmsRenderFailed : Get IP VMS render filter failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the IP VMS render filter failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetIpVmsRenderInterfaceFailed : Get IP VMS render filter private interface failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get the IP VMS render filter private interface failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetMediaControlFailed : Get media control failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get media control failed; audio source will not play, possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kGetMediaPositionFailed : Get media position failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to get media position failed; audio source will not play, possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSDeviceDriverNotFound : Cisco IP voice media streaming driver not found.

Explanation The Cisco IP voice media streaming driver was not found; the service will not start until it is found.

Recommended Action The Cisco IP voice media streaming driver needs to be started.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrEventCreationFailed : Creation of needed event failed. Error [ULong]

Explanation The needed events could not be created,; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIpVmsMgrThreadWaitFailed : Wait call failed in IP VMS manager thread.

Explanation The wait call failed in IP VMS manager thread; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIpVmsMgrNoLocalHostName : Unable to retrieve the local host server name.

Explanation Unable to obtain the local host server name after retrying for 60 seconds; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIpVmsMgrNoLocalNetworkIPAddr : Unable to retrieve the network IP address for host server.

Explanation Unable to obtain the network IP address; the service will exit.

Recommended Action The service needs to be restarted; if the error occurs again, the system needs to be rebooted.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrThreadxFailed : Creation of the IPVMSMgr thread failed. Error [ULong]

Explanation The creation of the VMS manager failed; the service will exit.

Recommended Action Restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kIPVMSMgrWrongDriverVersion : Wrong version of device driver. Found [ULong] Need [ULong]

Explanation An incompatible device driver was found. The service will exit.

Recommended Action Install correct device driver version.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kIPVMSStarting : IP voice media streaming application starting. Version [String] IPAddress [String] Hostname [String] ServiceName [String] ProcessID [ULong]

Explanation The IP voice media streaming application is starting.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kIPVMSStopping : The IP voice media streaming application shutting down. Version [String] IPAddress [String] Hostname [String] ServiceName [String] ProcessID [ULong]

Explanation The IP voice media streaming application is shutting down.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHBadMulticastIP : Bad multicast IP address. Audio Source ID [ULong] Call/Conference ID [ULong] Codec Type [String] Multicast IP Address [String] Multicast IP Port [ULong]

Explanation A bad IP multicast address (out of range) was found.

Recommended Action Fix multicast addresses in database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMOHDeviceRecordNotFound : MOH device record not found.

Explanation A device record for the music on hold device was not found in the database.

Recommended Action If MOH functionality is required, add device to database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHFilterNotifyError : Error on DirectShow returned or user abort. Audio Source ID [ULong] Codec Type [String]

Explanation The DirectShow filter returned an error or user abort. Audio source may quit playing.

Recommended Action No action is required; audio should start back up when requested to play the next time.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMOHICMPErrorNotification : MOH stream ICMP error. Call ID [ULong] Party ID [ULong] Destination IP Address [String] IP Port [ULong]

Explanation An MOH stream had an ICMP error; stream has been terminated.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrCreateFailed : Create MOH manager class failure.

Explanation The music on hold manager class create failed; possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrExitEventCreationFailed : Creation of MOH manager exit event failure. Error [ULong]

Explanation The exit event creation failed.

Recommended Action Check whether system is out of resources; reboot system if needed.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMOHMgrIsAudioSourceInUseThisIsNULL : Call to IsAudioSourceInUse; class not valid.

Explanation A call was made to a deleted class.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrThreadCreateWindowExFailed : Creation of MOH manager message window failure. Error [ULong]

Explanation The creation of the MOH manager message window failed. MOH device is being restarted.

Recommended Action No action is required; if this continues, check whether system is out of resources; reboot system if needed.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrThreadWaitFailed : Wait call failure in MOH manager thread.

Explanation The wait call failed in MOH manager thread; the device will be restarted.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHMgrThreadxFailed : Creation of MOH manager thread failure. Error [ULong]

Explanation The creation of the MOH manager failed. MOH services will not be avaliable.

Recommended Action Restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHPlayStreamControlNull : Stream Control pointer is NULL Audio Source ID [ULong] Codec Type [String]

Explanation The stream control pointer is null, unable to play stream.

Recommended Action Reset MOH device.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHPlayStreamMediaControlObjectNull : Media Position COM interface is NULL Audio Source ID [ULong] Codec Type [String]

Explanation The media position COM interface is null and unable to play stream.

Recommended Action Reset MOH device.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHRewindStreamControlNull : Stream control pointer NULL. Audio Source ID [ULong] Codec Type [String]

Explanation The stream control pointer is null and unable to rewind stream.

Recommended Action Reset MOH device.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHRewindStreamMediaPositionObjectNull : Media position COM interface NULL. Audio Source ID [ULong] Codec Type [String]

Explanation The media position COM interface is null, unable to rewind stream.

Recommended Action Reset MOH device.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHTFTPGoRequestFailed : Start of download request failure. File Name [String]

Explanation The call to start a TFTP download request failed.

Recommended Action Validate the TFTP IP address in the database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kMOHThreadException : Exception in MOH manager thread. Exception Code [ULong] EAX Register [ULong] EBX Register [ULong] ECX Register [ULong] EDX Register [ULong] ESI Register [ULong] EDI Register [ULong] EIP Register [ULong] ESP Register [ULong] EBP Register [ULong] Flags Register [ULong] CS Register [ULong] DS Register [ULong] ES Register [ULong] SS Register [ULong] FS Register [ULong] GS Register [ULong]

Explanation An exception occurred in MOH manager thread.

Recommended Action MOH will automatically reset.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMTPDeviceRecordNotFound : MTP device record not found.

Explanation A device record for the media termination point device was not found in the database.

Recommended Action If MTP functionality is required, add device to database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMTPDeviceStartingDefualts : MTP device configuration not found, starting with defaults.

Explanation The MTP device configuration was not found, starting with defaults.

Recommended Action Configure the MTP device properly in the database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kMTPICMPErrorNotification : MTP stream ICMP error. Call ID [ULong] Party ID [ULong] Destination IP Address [String] IP Port [ULong]

Explanation An MTP stream had an ICMP error; stream has been terminated.

Recommended Action No action is required.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read CFB configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read CFB configuration information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read CFB Cisco Unified Communications Manager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read CFB Cisco Unified Communications Manager list information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read CFB Cisco Unified Communications Manager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgCFBUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read CFB configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kReadCfgDblGetChgNotifyFailed : Get change notification port failure.

Explanation The database layer was unable to find change notification port and is using default.

Recommended Action If default change notification is incorrect or change notification does not work, add value into database and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgDblGetNodeNameFailed : Database layer select my process node failed.

Explanation The database layer was unable to find/determine the current node on which this service is running.

Recommended Action Make sure the database is configured properly.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHAudioSourceComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MOH audio sources.

Recommended Action Audio sources will be disabled; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHAudioSourceDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MOH audio sources.

Recommended Action Audio sources will be disabled; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHAudioSourceUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MOH audio sources.

Recommended Action Audio sources will be disabled; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MOH configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MOH configuration information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-kReadCfgMOHEnabledCodecsNotFound : MOH enabled codecs not found.

Explanation The MOH default-enabled codecs not found in database, defaulting to mu-law.

Recommended Action Create MOH default codes in database.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgEnterpriseComException : COM error. COM Description String [String]

Explanation A COM error occurred while trying to read clsterwide service parameters.

Recommended Action MOH or ANN audio sources may be unavailable; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgEnterpriseDblException : Database exception. Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read clusterwide service parameters.

Recommended Action MOH or ANN audio sources may be unavailable; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgEnterpriseUnknownException : Unknown exception.

Explanation An unknown exception occurred while tring to read clusterwide service parameters.

Recommended Action MOH or ANN audio sources may be unavailable; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MOH Cisco Unified Communications Manager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MOH Cisco Unified Communications Manager list information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MOH Cisco Unified Communications Manager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHServerComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MOH device information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHServerDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MOH device information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHServerUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MOH device information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHTFTIPAddressNotFound : MOH TFTP IP address not found.

Explanation The default MOH TFTP IP address was not found in the database.

Recommended Action Audio sources may be unavailable; create proper value in database and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMOHUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MOH configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MTP configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MTP configuration information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPListComException : COM error. Device Name [String] COM Description String [String]

Explanation A COM error occurred while trying to read MTP Cisco Unified Communications Manager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPListDblException : Database exception. Device Name [String] Exception String [String] Exception ID [ULong]

Explanation A database exception occurred while trying to read MTP Cisco Unified Communications Manager list information.

Recommended Action Device will not start; fix database problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPListUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MTP Cisco Unified Communications Manager list information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kReadCfgMTPUnknownException : Unknown exception. Device Name [String]

Explanation An unknown exception occurred while trying to read MTP configuration information.

Recommended Action Device will not start; fix problem and restart service.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRenderFileFailed : Render file-to-filter graph failure. Audio Source ID [ULong] Filename [String] Codec Type [String] COM Error [ULong]

Explanation The COM call to render the audio source file-to-filter graph failed; audio source will not play, possibly due to missing audio source or lack of memory.

Recommended Action Check to see if the audio source exists. Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedCFBStreamsFailed : CFB requested streams failure. Requested streams [ULong] Allocated streams [ULong]

Explanation The number of requested full-duplex streams was not available.

Recommended Action Make sure the correct number of streams is needed; if OK, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedMOHStreamsFailed : MOH requested streams failure. Requested streams [ULong] Allocated streams [ULong]

Explanation The number of requested simplex streams was not available.

Recommended Action Make sure the correct number of streams is needed; if OK, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kRequestedMTPStreamsFailed : MTP requested streams failure. Requested streams [ULong] Allocated streams [ULong]

Explanation The number of requested full-duplex streams was not available.

Recommended Action Make sure the correct number of streams is needed; if OK, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-kSetNotifyWindowFailed : Set notify window failure. Audio Source ID [ULong] Codec Type [String] COM Error [ULong]

Explanation The COM call to set the notify window failed; audio source will not play possibly due to lack of memory.

Recommended Action Reset MOH device; if out of resources, reboot server.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-MOHDeviceRecoveryCreateFailed : MOH device recovery create failure.

Explanation The MOH device recovery class create failed, possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-MTPDeviceRecoveryCreateFailed : MTP device recovery create failure.

Explanation The MTP device recovery class create failed, possibly due to lack of memory.

Recommended Action Reboot server if out of memory.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-3-SoftwareLicenseNotValid : Invalid Software License.

Explanation There is no valid software license; the IP Voice Media Streaming App service requires a valid software license.

Recommended Action Go to Cisco Unified Communications Manager to install a valid software license.
Error Message

CCM_MEDIA_STREAMING_APP-IPVMS-6-SoftwareLicenseValid : Valid Software License Found.

Explanation A valid software license has been detected by the IP Voice Media Streaming App service.

Recommended Action No action required. This informational message indicates alarm SoftwareLicenseNotValid is cleared.
Error Message

CCM_TFTP-TFTP-3-CreateThreadFailed : Failed to create a new thread. See Reason string for where it failed. Error [Int] Reason [String]

Explanation This usually happens when there are system issues such as running out of memory resources.

Recommended Action Use RTMT to monitor the system memory resources and consumption and correct any system issues that might be contributing to a reduced amount of system resources.
Error Message

CCM_TFTP-TFTP-2-SDIControlLayerFailed : Failed to update trace logging or alarm subsystem for new settings. Error [Int] Reason [String]

Explanation This usually indicates a lack of system resources or a failure in database access by the trace logging or alarm subsystem.

Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for error messages that may have occurred around the time of the alarm. Ensure that the database server is running, and that the Cisco Database Layer Monitor service is running without problems. If this alarm persists, contact the Cisco Technical Assistance Center (TAC) with TFTP service and database trace files.
Error Message

CCM_TFTP-TFTP-6-ConfigThreadReadConfigurationFailed : Failed to retrieve enterprise parameter values from database at TFTP service startup.

Explanation This is usually caused by database access failure.

CCM_TFTP-TFTP-6-ConfigThreadBuildFileFailed : Failed to build all device configuration files at TFTP service startup.

Explanation This is usually caused by database access failure.

CCM_TFTP-TFTP-3-ConfigThreadChangeNotifyServerInstanceFailed : Failed to allocate resources to handle configuration change notification from database.

Explanation This usually indicates a lack of memory when there is a system issue such as running out of resources.

CCM_TFTP-TFTP-3-ConfigThreadChangeNotifyServerSingleFailed : Failed to allocate resources to handle configuration change notification from database.

Explanation This usually indicates a lack of memory when there is a system issue such as running out of resources.

CCM_TFTP-TFTP-3-ConfigThreadChangeNotifyServerStartFailed : Failed to start listening to configuration change notification from database.

Explanation This usually indicates a lack of memory when there is a system issue such as running out of resources.

CCM_TFTP-TFTP-6-ConfigThreadCNCMGrpBuildFileFailed : Failed to rebuild configuration files for changes in Cisco Unified Communications Manager Group settings.

Explanation This is usually caused by a failure to access the Cisco Unified Communications Manager database.

CCM_TFTP-TFTP-6-ConfigThreadCNGrpBuildFileFailed : Failed to rebuild configuration files for changes at group level settings such as Device Pool or Common Device Config settings.

Explanation This is usually caused by a failure to access the Cisco Unified Communications Manager database.

CCM_TFTP-TFTP-3-ConfigThreadUnknownExceptionCaught : An exception is caught in the main processing routine.

Explanation This alarm is sent in conjunction with other alarms for failure when building configuration files or when the TFTP service is attempting to retrieve the values in the system's enterprise parameters.

Recommended Action In Cisco Unified Serviceability, enable Detailed level traces in the Trace Configuration window for TFTP service. Also, use RTMT to look for error messages that may have occurred around the time of the alarm.
Error Message

CCM_TFTP-TFTP-3-ReadConfigurationUnknownException : An exception is caught while retrieving enterprise parameters value from database at TFTP service startup.

Explanation This is usually caused by a failure to access the Cisco Unified Communications Manager database.

CCM_TFTP-TFTP-6-ConfigItAllReadConfigurationFailed : Failed to retrieve enterprise parameter values from database when rebuilding all configuration files.

Explanation This is usually caused by a failure to access the Cisco Unified Communications Manager database.

CCM_TFTP-TFTP-6-ConfigItAllBuildFilesFailed : A complete rebuild of all device configuration files has failed.

Explanation Probable causes of this alarm could be failure to access the Cisco Unified Communications Manager database, or misconfiguration of some devices.

Recommended Action In Cisco Unified Serviceability, enabled Detailed level traces in the Trace Configuration window for TFTP and Cisco Database Layer Monitor services. Also, use RTMT to look for error messages that may have occurred around the time of the alarm.
Error Message

CCM_TFTP-TFTP-1-SocketError : Failed to open network connection for receiving file requests. nError [Int] Reason [String]

Explanation This usually happens when the IP address that the TFTP service uses to open the network connection is invalid.

Recommended Action Verify that the TFTP service parameter, TFTP IP Address, accurately specifies the IP address of the NIC card to use for serving files via TFTP. See the help for the (advanced) TFTP IP Address service parameter for more information. If the problem persists, go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
Error Message

CCM_TFTP-TFTP-1-TFTPServerListenSetSockOptFailed : Failed to increase the size of the network buffer for receiving file requests. nError [Int] IPAddress [String] Port [Int]

Explanation This usually indicates a lack of memory when there is a system issue such as running out of resources.

CCM_TFTP-TFTP-1-TFTPServerListenBindFailed : Fail to connect to the network port through which file requests are received. nError [Int] IPAddress [String] Port [Int]

Explanation This usually happens if the network port is being used by other applications on the system or if the port was not closed properly in the last execution of TFTP server.

Recommended Action Verify that the port is not in use by other application. After stopping the TFTP server, at the command line interface (CLI) on the TFTP server, execute the following command: show network status listen. If the port number specified in this alarm is shown in this CLI command output, the port is being used. Restart the Cisco Unified Communications Manager system, which may help to release the port. If the problem persists, go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
Error Message

CCM_TFTP-TFTP-3-NoCallManagerFound : No Cisco Unified Communications Manager (Unified CM, formerly known as Cisco Unified CallManager) node has been configured. Error [String]

Explanation A Cisco Unified Communications Manager Group exists but it has no Unified CM node configured as its group member.

Recommended Action In Cisco Unified CM Administration (System > Cisco Unified CM Group), configure at least one Unified CM node for the Unified CM Group referenced in this alarm. The Unified CM Group is part of the device pool to which the specified phone belongs.
Error Message

CCM_TFTP-TFTP-6-CNFFBuffWriteToFilefopenfailed : Failed to create Config File on disk or update existing Config File on disk. FileName [String]

Explanation This may happen if disk is full or the file is in use.

Recommended Action Using RTMT, check the disk utilization and correct any issue discovered. If you do not discover a disk space issue, try restarting the TFTP service from Cisco Unified Serviceability (Tools > Control Center - Feature Services). Stopping and restarting the TFTP service is useful because the Config File that the TFTP service is trying to save might be an existing file that is in use. If you still get this error, go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
Error Message

CCM_TFTP-TFTP-6-CNFFBuffWriteToFilefwritefailed : Failed to save Config File to disk. FileName [String]

Explanation This may happen if disk is full or the file is in use.

CCM_TFTP-TFTP-4-ServingFileWarning : There was an error during processing of file request. ErrorNumber [Int] FileName [String] IPAddress_Port [String] Mode [String] OpCode [Int] Reason [String]

Explanation This could happen if the requested file is not found by the server, or other error indicated by the "Reason" clause when processing the file request.

Recommended Action You can safely ignore this alarm if the reason shown in this alarm is "File not found" and if that file is the MAC address-based file name for a phone that you are auto-registering; in that case, the phone is not yet registered with the database and so it is normal for the phone's file not be found. In the case that auto-registration is disabled, this alarm shows that the phone or device is not added to Cisco Unified Communications Manager (Unified CM). Either add the phone to Unified CM or remove the phone from the network. If you still get this error after removing the phone(s), go to Cisco Unified Serviceability and enable Detailed level traces in the Trace Configuration window for the TFTP service and contact the Cisco Technical Assistance Center (TAC).
Error Message

CCM_TFTP-TFTP-3-ThreadPoolProxyUnknownException : Unknown exception was caught while processing file request.

Explanation This usually indicates a lack of memory when there is a system issue such as running out of resources.

CCM_TFTP-TFTP-6-BuildStat : Device configuration files are being built. DeviceCount [Int] DeviceTime [Int] UnitCount [Int] UnitTime [Int] SoftkeyCount [Int] SoftkeyTime [Int] DialruleCount [Int] DialruleTime [Int] TotalTime [Int] BuildStatus [String]

Explanation This alarm provides information about the BUILD ALL operation to build all types of configuration files.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_TFTP-TFTP-3-IPv6InterfaceNotInstalled : IPv6 network interface is not installed.

Explanation IPv6 option is enabled for TFTP service but the IPv6 network interface/address has not been configured on the system. Until the IPv6 network is functioning, devices that have been configured with IPv6-only will not be able to register. Devices that have been configured to use either IPv6 or IPv4 will register using IPv4. When the IPv6 network is online, IPv6-capable devices that have registered as IPv4 will remain IPv4 until they are reset, at which time they will use IPv6 if available.

Recommended Action Install IPv6 network interface and then restart TFTP service.
Error Message

CCM_TCD-TCD-0-IPAddressResolveError : The IP Address for host was NOT RESOLVED HostName [String]

Explanation The IP Address for host was NOT RESOLVED

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-NoCMEntriesInDB : There are no CallManager entries in the database.

Explanation There are no CallManager entries in the database.

Recommended Action NONE
Error Message

CCM_TCD-TCD-6-LoadShareDeActivateTimeout : There was timeout during wait for DeActivateLoadShare acknowledgement

Explanation There was timeout during wait for DeActivateLoadShare acknowledgement

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-LineStateSrvEngCreationError : There was an error during the LineStateSrvEng Creation

Explanation There was an error during the LineStateSrvEng Creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-GlobalSPUtilsCreationError : There was an error during the GlobalSPUtils creation

Explanation There was an error during the GlobalSPUtils creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-TapiLinesTableCreationError : There was an error during the TapiLinesTable creation

Explanation There was an error during the TapiLinesTable creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-HuntGroupControllerCreationError : There was an error during the HuntGroupController creation

Explanation There was an error during the HuntGroupController creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-HuntGroupCreationError : There was an error during the Hunt Group creation

Explanation There was an error during the Hunt Group creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-CallDirectorCreationError : There was an error during the CallDirector creation

Explanation There was an error during the CallDirector creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-SysControllerCreationError : There was an error during the SysController creation

Explanation There was an error during the SysController creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-TimerServicesCreationError : There was an error during the TimerServices creation

Explanation There was an error during the TimerServices creation

Recommended Action NONE
Error Message

CCM_TCD-TCD-3-DBLGetVersionInfoError : DBL GetVersionInfo function returned NULL

Explanation DBL GetVersionInfo function returned NULL

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-ExcceptionInInitSDIConfiguration : Exception occured in InitSDIConfiguration function

Explanation Exception occured in InitSDIConfiguration function

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-SyncDBCreationError : There was an error during the SyncDB creation in SysController

Explanation There was an error during the SyncDB creation in SysController

Recommended Action NONE
Error Message

CCM_TCD-TCD-0-LostConnectionToCM : Connection to CallManager was lost

Explanation Connection to CallManager was lost

Recommended Action NONE
Error Message

CCM_TCD-TCD-6-UserLoginSuccess : User successfully logged in. UserID [String]

Explanation User successfully logged in.

Recommended Action NONE
Error Message

CCM_TCD-TCD-3-UserLoginFailed : User log in failed because of bad user id or password. UserID [String]

Explanation User log in failed because of bad user id or password.

Recommended Action NONE
Error Message

CCM_TCD-TCD-6-UserAlreadyLoggedIn : User is already logged in UserID [String]

Explanation User is already logged in

Recommended Action NONE
Error Message

CCM_TCD-TCD-6-UserLoggedOut : User logged out UserID [String]

Explanation User logged out

Recommended Action NONE
Error Message

CCM_TCD-TCD-6-AgentOnline : Agent online

Explanation Agent online

Recommended Action NONE
Error Message

CCM_TCD-TCD-6-AgentOffline : Agent offline

Explanation Agent offline

Recommended Action NONE
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-EMAppStarted : EM Application started Servlet Name [String]

Explanation Application started successfully

Recommended Action No action required.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-4-EMAppStopped : EM Application stopped Servlet Name [String]

Explanation Application was unloaded from Tomcat

Recommended Action Check if Tomcat service is up.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-0-EMAppNotStarted : EM Application not started Servlet Name [String]

Explanation Error occurred while starting application

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-EMAppServiceError : EM Service not reachable Servlet Name [String]

Explanation EM Service might be down

Recommended Action Check if service is running on any of the CCM nodes.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-IPMAStarted : IPMA Application started Servlet Name [String] Reason [String]

Explanation Application started successfully

Recommended Action No action required.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-4-IPMAStopped : IPMA Application stopped Servlet Name [String] Reason [String]

Explanation Application was unloaded from Tomcat

Recommended Action Check if Tomcat service is up.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-0-IPMANotStarted : IPMA Application not started Servlet Name [String] Reason [String]

Explanation Error occurred while starting application

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-IPMAApplicationError : IPMA Application error Servlet Name [String] Reason [String]

Explanation IPMA application error

Recommended Action See application logs for details
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-4-IPMAManagerLogout : IPMA Manager Logged out Servlet Name [String] Reason [String]

Explanation IPMA Manager Logged out by application

Recommended Action To re-login the user, click update in the CCMAdmin IPMA Service configuration page for this user.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-IPMAOverloaded : IPMA Application overloaded Servlet Name [String] Reason [String]

Explanation IPMA application overloaded

Recommended Action See application logs for details
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-IPMAFilteringDown : IPMA Application filtering is down Servlet Name [String] Reason [String]

Explanation IPMA Application filtering is down

Recommended Action Restart Cisco Tomcat Service
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-IPMAInformation : IPMA Information Servlet Name [String] Reason [String]

Explanation Application information

Recommended Action No action required.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-BDIStarted : BDI Application started

Explanation Application started successfully

Recommended Action No action required.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-4-BDIStopped : BDI Application stopped

Explanation Application was unloaded from Tomcat

Recommended Action Check if Tomcat service is up.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-0-BDINotStarted : BDI Application not started Reason [String]

Explanation Error occurred while starting application

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-BDIApplicationError : BDI Application error Reason [String]

Explanation BDI application error

Recommended Action See application logs for details
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-BDIOverloaded : BDI Application overloaded Reason [String]

Explanation BDI application overloaded

Recommended Action See application logs for details
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-WDStarted : WebDialer Application started Servlet Name [String] Reason [String]

Explanation Application started successfully

Recommended Action No action required.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-1-WDStopped : WebDialer Application stopped Servlet Name [String] Reason [String]

Explanation Application was unloaded from Tomcat

Recommended Action Check if Tomcat service is up.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-0-WDNotStarted : Failed to startup WebDialer application Servlet Name [String] Reason [String]

Explanation Error occurred while starting application

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-WDApplicationError : WebDialer Application error Servlet Name [String] Reason [String]

Explanation WebDialer application error

Recommended Action See application logs for details
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-WDOverloaded : WebDialer Application overloaded Servlet Name [String] Reason [String]

Explanation WebDialer application overloaded

Recommended Action See application logs for details
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-WDInformation : WebDialer informational alarm Servlet Name [String] Reason [String]

Explanation WebDialer application informational alarm

Recommended Action No action required
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-CiscoDirSyncStarted : Cisco DirSync Application started

Explanation Application started successfully

Recommended Action No action required.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-0-CiscoDirSyncStartFailure : Cisco DirSymc application failed to start successfully

Explanation Error occurred while starting application

Recommended Action See application logs for error, may require restarting the application
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-CiscoDirSyncProcessStarted : LDAPSync process started on particular sync agreement AgreementId [String]

Explanation LDAPSync process started to sync user data on the configured agreement id

Recommended Action No action required
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-2-CiscoDirSyncProcessFailToStart : LDAPSync process failed to start on particular sync agreement AgreementId [String]

Explanation LDAPSync process failed to start on the configured agreement id

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-CiscoDirSyncProcessCompleted : LDAPSync process completed on particular sync agreement AgreementId [String]

Explanation LDAPSync process completed to sync user data on the configured agreement id

Recommended Action No action required
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-CiscoDirSyncProcessStoppedManually : LDAPSync process stopped manually on particular sync agreement AgreementId [String]

Explanation LDAPSync process stopped manually on the configured agreement id

Recommended Action No action required
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-CiscoDirSyncProcessStoppedAuto : LDAPSync process stopped automatically on particular sync agreement AgreementId [String]

Explanation LDAPSync process stopped automatically on the configured agreement id, it will be restarted automatically

Recommended Action No action required
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoDirSyncProcessFailedRetry : LDAPSync process failed on particular sync agreement AgreementId [String] Reason [String]

Explanation LDAPSync process failed to sync user data on the configured agreement id

Recommended Action No action required. The sync process will automatic retry See application logs for details
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoDirSyncProcessFailedNoRetry : LDAPSync process failed on particular sync agreement AgreementId [String] Reason [String]

Explanation LDAPSync process failed to sync user data on the configured agreement id

Recommended Action See application logs for details, the application will try to sync again in the next scheduled time
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoDirSyncProcessConnectionFailed : LDAPSync process failed to connect to LDAP server AgreementId [String] LDAPHost [String] Reason [String]

Explanation LDAPSync process failed to connect to LDAP host

Recommended Action Please make sure the LDAP server is online. If SSL is used, please make sure the required certificate is available on local CM server. The application will automatically retry
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoDirSyncDBAccessFailure : LDAPSync process failed to access local database AgreementId [String] Reason [String]

Explanation CiscoDirSync failed to access local database

Recommended Action Please make sure the local CallManager database is working properly. The failed sync process will restart at the next scheduled time.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-4-DirSyncNoSchedulesFound : No schedules found in DB for directory synchronization ScheduleTableName [String]

Explanation No automatic LDAP directory synchronization possible

Recommended Action Check the DirSync configuration
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-DirSyncScheduledTaskOver : Directory synchronization operation got over SchedulerID [String] TaskID [String]

Explanation Information of the directory synchronization started

Recommended Action No action required
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-4-DirSyncScheduledTaskTimeoutOccured : Timeout occurred for directory synchronization task SchedulerID [String] TaskID [String]

Explanation Timeout occurred for directory synchronization task

Recommended Action Check the DirSync configuration
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-DirSyncScheduledTaskFailed : Directory synchronization task failed SchedulerID [String] ErrorMessage [String]

Explanation Directory synchronization task failed

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-DirSyncSchedulerFailedToGetDBSchedules : Failed to get directory synchronization schedules from DB Message [String]

Explanation Failed to get directory synchronization schedules from DB

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-DirSyncSchedulerInvalidEventReceived : Invalid event received by DirSync scheduler from database Action [String] Message [String]

Explanation Invalid event received by DirSync scheduler from database

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-DirSyncInvalidScheduleFound : Invalid schedule read by DirSync scheduler from database ScheduleID [String]

Explanation Invalid schedule read by DirSync scheduler from database

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-DirSyncSchedulerFailedToRegisterDBEvents : DirSync scheduler failed to register DB notifications ScheduleTable [String]

Explanation Invalid schedule read by DirSync scheduler from database

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-DirSyncSchedulerEngineFailedToStart : DirSync scheduler engine failed to start ScheduleTable [String]

Explanation DirSync scheduler engine failed to start

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-DirSyncSchedulerEngineStopped : DirSync scheduler engine stopped DirSyncSchedulerVersion [String]

Explanation DirSync scheduler engine stopped

Recommended Action No action required
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-DirSyncScheduleDeletionFailed : DirSync schedule deletion request failed ScheduleID [String]

Explanation DirSync schedule deletion request failed

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-DirSyncNewScheduleInserted : New schedule inserted in the DirSync Scheduler Engine ScheduleID [String]

Explanation New schedule inserted in the DirSync Scheduler Engine

Recommended Action No Action Required
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-DirSyncScheduleUpdateFailed : DirSync schedule update request failed ScheduleID [String]

Explanation DirSync schedule deletion update failed

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoDRFDBAccessFailure : DRF process failed to access local database Reason [String]

Explanation CiscoDirSync failed to access local database

Recommended Action Please make sure the local CallManager database is working properly. The failed sync process will restart at the next scheduled time.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoDRFMasterAgentStartFailure : DRF Master Agent was not able to start Reason [String]

Explanation DRF Master Agent might be down

Recommended Action Check if the Master Agent is running or port 4040 is in use.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoDRFLocalAgentStartFailure : DRF Local Agent was not able to start Reason [String]

Explanation DRF Local Agent might be down

Recommended Action Check if the Local Agent is running or port 4343 is in use.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-CiscoDRFLA2MAFailure : DRF LA to MA connection has some problems. Reason [String]

Explanation DRF LA to MA connection has some problems.

Recommended Action Check if the Master Agent is up and the port is authorized.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-CiscoDRFMA2LAFailure : DRF MA to LA connection has some problems. Reason [String]

Explanation DRF MA to LA connection has some problems.

Recommended Action Check if the Local Agent is up and the port is authorized.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoDRFBackupFailure : DRF Backup process has some problems. Reason [String]

Explanation DRF Backup process has some problems.

Recommended Action Check if the disk is full or tape is not online.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoDRFRestoreFailure : DRF Restore process has some problems. Reason [String]

Explanation DRF Restore process has some problems.

Recommended Action Check if the disk is full or tape is not online.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-4-CiscoDRFUnknownMessage : DRF process has received an unknown message, and discard. Reason [String]

Explanation DRF process has received an unknown message, and discard.

Recommended Action None.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoDRFDeviceError : DRF process has the problem with device. Reason [String]

Explanation DRF process has the problem with device.

Recommended Action Check if the proper device has been defined in the DB.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoDRFInternalProcessFailure : DRF internal process has some problems. Reason [String]

Explanation DRF internal process has some problems.

Recommended Action Check the reason, and restart Master Agent.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-CiscoDRFHistory : DRF History Report. Reason [String]

Explanation DRF History Report.

Recommended Action None.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoDhcpdFailure : DHCP Daemon stop running. Reason [String]

Explanation DHCP Daemon can't be brought up due to configuration error or crashed when it's running

Recommended Action Check application log for error message and correct the configuration. May require restarting the application if nothing found during the previous steps
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-CiscoDhcpdRestarted : DHCP Daemon restarted. Reason [String]

Explanation DHCP Daemon restarted successfully.

Recommended Action None.
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoLicenseManagerDown : License Manager Down Reason [String]

Explanation License Manager down - license provisioning will fail

Recommended Action Restart License Manager service on specified node
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-1-CiscoLicenseOverDraft : Overdraft licenses in use Reason [String]

Explanation Overdraft licenses in use

Recommended Action None
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-1-CiscoLicenseApprochingLimit : License units consumption approaching its authorized limit Reason [String]

Explanation License units consumption approaching its authorized limit

Recommended Action None
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoLicenseRequestFailed : License Request Unsuccessful Reason [String]

Explanation License Manager cannot fulfill the license request

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoLicenseDataStoreError : License Database error Reason [String]

Explanation License application cannot fulfill the request - database error

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoLicenseInternalError : Licensing Internal Error Reason [String]

Explanation License application internal error

Recommended Action See application logs for error
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-CiscoLicenseFileError : License File Error Reason [String]

Explanation Invalid or tampered license file

Recommended Action See application logs, verify that the license file is proper
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-3-DirSyncSchedulerFailedToUpdateNextExecTime : Scheduler failed to update next execution time Message [String]

Explanation Scheduler failed to update next execution time

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-DirSyncScheduleInsertFailed : DirSync schedule insertion failed ScheduleID [String]

Explanation DirSync schedule insertion failed

Recommended Action Check the DirSync configuration and logs
Error Message

CCM_JAVA_APPS-JAVAAPPLICATIONS-6-DirSyncSchedulerEngineStarted : DirSync scheduler engine started DirSyncSchedulerVersion [String]

Explanation DirSync scheduler engine started

Recommended Action No action required
Error Message

CCM_CBB-CALLBACK-4-QRTRequest : User submitted problem report using Quality Report Tool. Category [String] Reason Code [String] Report Timestamp [String] Device name. [String] Device IP address. [String] Directory number [String]

Explanation User has experienced a problem with Phone and has submitted problem report.

Recommended Action Investigate the cause for problem report.
Error Message

CCM_RTMT-RTMT-3-RTMT-ERROR-ALERT : RTMT Alert Name [String] Detail [String]

Explanation This alert is generated by RTMT AlertMgr. See Alert Detail for explanation.

Recommended Action See Alert Detail for recommended action.
Error Message

CCM_CDR_REP-CDRREP-3-CDRFileDeliveryFailed : (s)FTP delivery of CDR files to the outside billing server failed. BillingServerAddress [String]

Explanation (s)FTP develiry of CDR files to the Billing Server outside of the cluster failed because of timeout or other reasons. Email alert will be sent to the admin.

Recommended Action 1. Check network link status. 2. Check if billing server is alive. 3. Check if (s)FTP Server on the billing server is running and accepting request. 4. Check if CDRM Configuration is correct - under serviceability->tools. 5. check CDR Repository Manager trace.
Error Message

CCM_CDR_REP-CDRREP-3-CDRAgentSendFileFailed : CDR Agent cannot send CDR files from CCM node to CDR Repository node within the CCM cluster CDRRepositoryNodeAddress [String] CDRAgentNodeAddress [String]

Explanation CDR Agent cannot send CDR files from CCM node to CDR Repository node within the cluster because of timeout or other reasons. Email alert will be sent to the admin.

Recommended Action 1. Check network link status. 2. Check if CDR Repository node (first node in the cluster) is alive. 3. Check if CDR Repository Manager is activated on the first node. 4. Check CDRM Configuration under serviceability->tools. 5. Check CDR Agent trace on the specific node where error occurred. 6. Check CDR Repository Manager trace. 7. Check if the Publisher is being upgraded. If the CDRAgentSendFileFailureContinues alarm is no longer present, the condition is corrected.
Error Message

CCM_CDR_REP-CDRREP-4-CDRHWMExceeded : High Water Mark for CDR files reached, some successfully delivered CDR files have been deleted DiskUsageInMB [String]

Explanation The CDR files disk usage has exceeded the High Water Mark. CDRM deleted some successfully delivered CDR files that are still within the preservation duration, in order to bring the disk usage down to below HWM. Email alert will be sent to the admin.

Recommended Action 1. The preservation duration may be too long. Reduce it at serviceability->tools->CDRM Configuration. 2. Or to raise maximum allocated disk space and/or HWM for CDR files.
Error Message

CCM_CDR_REP-CDRREP-2-CDRMaximumDiskSpaceExceeded : The CDR files disk usage exceeded maximum disk allocation. Some undelivered files may have been deleted to bring disk usage down. DiskUsageInMB [String]

Explanation The CDR files disk usage has exceeded the maximum allocated disk space. CDRM may have deleted some CDR files that have not been sent to the outside billing servers yet, in order to bring the disk usage down to below High Water Mark. The decision whether to delete undelivered files or not depends on how deletionDisable flag is configured at CDRM Configuration page. Email alert will be sent to the admin.

Recommended Action 1. Check if there are too many undelivered CDR files accumulated due to some condition. 2. Check network link status. 3. Check if billing server is alive. 4. Check if (s)FTP Server on the billing server is running and accepting request. 5. Check if CDRM Configuration for billing servers is correct - under serviceability->tools. 6. Check if CDR files maximum disk allocation is too low - under serviceability->tools. 7. Check CDR Repository Manager trace under /var/log/active/cm/trace/cdrrep/log4j.
Error Message

CCM_CDR_REP-CDRREP-3-CDRFileDeliveryFailureContinues : (s)FTP delivery of CDR files failed on retries. BillingServerAddress [String]

Explanation (s)FTP develiry of CDR files to the Billing Server outside of the cluster failed on retries after the initial failure.

CCM_CDR_REP-CDRREP-3-CDRAgentSendFileFailureContinues : CDR Agent cannot send CDR files from CCM node to CDR Repository node on retries. CDRRepositoryNodeAddress [String] CDRAgentNodeAddress [String]

Explanation CDR Agent cannot send CDR files on retries after the initial failure from CCM node to CDR Repository node within the cluster.

CCM_TCT-LPMTCT-3-LogPartitionLowWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured low water mark. UsedDiskSpace [String] MessageString [Optional]. [String]

Explanation The percentage of used disk space in the log partition has exceeded the configured low water mark. There is no files to be purged under such a situation.

Recommended Action Check if the configured low water mark for used disk space in the log partition is too low. And also please examine each application trace log files and clean up those that are too old and too big before the used disk space exceeds the high water mark.
Error Message

CCM_TCT-LPMTCT-3-LogPartitionHighWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured high water mark. UsedDiskSpace [String] MessageString [Optional]. [String]

Explanation The percentage of used disk space in the log partition has exceeded the configured high water mark. Some core file or log files are purged until the percentage of used disk space in the log partition is below the configured low water mark.

Recommended Action Check if the configured high water mark for used disk space in the log partition is too low.
Error Message

CCM_TCT-LPMTCT-6-LogFileSearchStringFound : The search string has been found in the log file. SearchString [String]

Explanation Trace and Log Central has found the search string in the log file.

Recommended Action Use Trace and Log Central to collect traces mentioned if user hasnot configured trace download option for this alert.
Error Message

CCM_TCT-LPMTCT-6-LogCollectionJobLimitExceeded : The number of Log Collection Jobs have excceded the allowed limit JobType [String]

Explanation User exceeded the number of concurrent queries allowed by Trace and Log Central.

Recommended Action Cancel currently running queries and try again.
Error Message

CCM_TCT-LPMTCT-3-ScheduledCollectionError : An error occurred while executing scheduled collection. JobID [String] Reason [String]

Explanation Scheduled collection encountered an error during execution.

Recommended Action Review configuration for scheduled collection job under Job Status window.
Error Message

CCM_TCT-LPMTCT-2-CoreDumpFileFound : The new core dump file(s) have been found in the system. TotalCoresFound [String] CoreDetails [String] Core1 [String] Core2 [String] Core3 [String] Core4 [String] Core5 [String] Core6 [String]

Explanation There are new core dump file(s) found in the system.

Recommended Action Use Trace and Log Central to collect the new core file(s) and the corresponding service's last trace log files, run gdb to get the back trace of each core file for further debugging.
Error Message

CCM_TCT-LPMTCT-3-SparePartitionLowWaterMarkExceeded : The percentage of used disk space in the spare partition has exceeded the configured low water mark. UsedDiskSpace [String] MessageString [Optional]. [String]

Explanation The percentage of used disk space in the spare partition has exceeded the configured low water mark. There is no files to be purged under such a situation.

Recommended Action Check if the configured low water mark for used disk space in the spare partition is too low. And also please examine each application trace log files under spare partition and clean up those that are too old and too big before the used disk space exceeds the high water mark.
Error Message

CCM_TCT-LPMTCT-3-SparePartitionHighWaterMarkExceeded : The percentage of used disk space in the spare partition has exceeded the configured high water mark. UsedDiskSpace [String] MessageString [Optional]. [String]

Explanation The percentage of used disk space in the spare partition has exceeded the configured high water mark. Some core file or log files are purged until the percentage of used disk space in the spare partition is below the configured low water mark.

Recommended Action Check if the configured high water mark for used disk space in the spare partition is too low.
Error Message

CCM_LPM-LPMTCT-3-LogPartitionLowWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured low water mark. UsedDiskSpace [String] MessageString [Optional]. [String]

Explanation The percentage of used disk space in the log partition has exceeded the configured low water mark. There is no files to be purged under such a situation.

CCM_LPM-LPMTCT-3-LogPartitionHighWaterMarkExceeded : The percentage of used disk space in the log partition has exceeded the configured high water mark. UsedDiskSpace [String] MessageString [Optional]. [String]

Recommended Action Check if the configured high water mark for used disk space in the log partition is too low.
Error Message

CCM_LPM-LPMTCT-6-LogFileSearchStringFound : The search string has been found in the log file. SearchString [String]

Explanation Trace and Log Central has found the search string in the log file.

Recommended Action Use Trace and Log Central to collect traces mentioned if user hasnot configured trace download option for this alert.
Error Message

CCM_LPM-LPMTCT-6-LogCollectionJobLimitExceeded : The number of Log Collection Jobs have excceded the allowed limit JobType [String]

Explanation User exceeded the number of concurrent queries allowed by Trace and Log Central.

Recommended Action Cancel currently running queries and try again.
Error Message

CCM_LPM-LPMTCT-3-ScheduledCollectionError : An error occurred while executing scheduled collection. JobID [String] Reason [String]

Explanation Scheduled collection encountered an error during execution.

Recommended Action Review configuration for scheduled collection job under Job Status window.
Error Message

CCM_LPM-LPMTCT-2-CoreDumpFileFound : The new core dump file(s) have been found in the system. TotalCoresFound [String] CoreDetails [String] Core1 [String] Core2 [String] Core3 [String] Core4 [String] Core5 [String] Core6 [String]

Explanation There are new core dump file(s) found in the system.

CCM_LPM-LPMTCT-3-SparePartitionLowWaterMarkExceeded : The percentage of used disk space in the spare partition has exceeded the configured low water mark. UsedDiskSpace [String] MessageString [Optional]. [String]

Explanation The percentage of used disk space in the spare partition has exceeded the configured low water mark. There is no files to be purged under such a situation.

CCM_LPM-LPMTCT-3-SparePartitionHighWaterMarkExceeded : The percentage of used disk space in the spare partition has exceeded the configured high water mark. UsedDiskSpace [String] MessageString [Optional]. [String]

Recommended Action Check if the configured high water mark for used disk space in the spare partition is too low.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-TestAlarmInformational : Testing INFORMATIONAL_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-0-TestAlarmEmergency : Testing EMERGENCY_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-1-TestAlarmAlert : Testing ALERT_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-2-TestAlarmCritical : Testing CRITICAL_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-7-TestAlarmDebug : Testing DEBUG_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-3-TestAlarmError : Testing ERROR_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-5-TestAlarmNotice : Testing NOTICE_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-TestAlarmWarning : Testing WARNING_ALARM

Explanation Test Alarm

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-TestAlarmWindows : Testing INFORMATIONAL_ALARM

Explanation Test Alarm for Windows OS based server Only.

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-TestAlarmAppliance : Testing INFORMATIONAL_ALARM

Explanation Test Alarm for Appliance OS based server Only.

Recommended Action No action required.
Error Message

CCM_CALLMANAGER-CALLMANAGER-4-TotalProcessesAndThreadsExceededThresholdStart : The current total number of processes and threads has exceeded the maximum number of tasks configured for Cisco RIS Data Collector service parameter. This situation could indicate some process is leaking or some process has thread leaking. NumberOfProcesses [String] NumberOfThreads [String] Reason [String] ProcessWithMostInstances [String] ProcessWithMostThreads [String]

Explanation The current total number of processes and threads has exceeded the maximum number of tasks. This situation could indicate some process is leaking or some process has thread leaking.

Recommended Action Check the Cisco RIS Data Collector service parameter, Maximum Number of Processes and Threads, to see if the parameter has been set to a low value. If it has been, set the value higher or use the default value. Another possible action is that when a new Cisco product is integrated into Cisco Unified Communications Manager (Unified CM), new processes or threads are added to the system. Even in the normal process load situation, it's possible that the total number of processes and threads has exceeded the configured or default value of the Cisco RIS Data Collector service parameter, Maximum Number of Processes and Threads. Set that parameter to the maximum allowed value. You can also review the details of this alarm to check the ProcessWithMostThreads description and the ProcessWithMostInstances description to discover which processes have the most threads and the most instances. Determine whether these values are reasonable for this process; if not, contact the owner of the process for troubleshooting the reasons why the thread count or the number of process instances is so high. It is also possible that Cisco RIS Data Collector sent a false alarm, which would indicate a defect in the Cisco RIS Data Collector service. To determine if this is the cause of the alarm - after you have checked all the other recommended actions described here - use RTMT to check the System object for performance counters Total Threads and Total Processes to confirm that the values in those counters do not exceed the value configured in the Cisco RIS Data Collector service parameter, Maximum Number of Processes and Threads. If the counters do not show a value that is higher than what is configured in the service parameter, restart Cisco RIS Data Collector service. If the alarm persists after restarting the service, go to Cisco Unified Serviceability and collect trace logs (Trace > Configuration) for Cisco Syslog, Cisco RIS Data Collector, Cisco AMC Service, and Cisco RIS Perfmon Logs and contact Cisco Technical Assistance Center (TAC) for detailed assistance.
Error Message

CCM_CALLMANAGER-CALLMANAGER-6-TotalProcessesAndThreadsExceededThresholdEnd : The current total number of processes and threads is less than the maximum number of tasks configured in the Cisco RIS Data Collector service parameter, Maximum Number of Processes and Threads. NumberOfProcesses [String] NumberOfThreads [String] Reason [String]

Explanation The current total number of processes and threads is less than the maximum number of tasks that has been configured in the Cisco RIS Data Collector service parameter, Maximum Number of Processes and Threads. This can occur because a product which was integrated into Cisco Unified Communications Manager has been disabled or deactivated, which reduces the total number of processes and threads running on the system. Another cause for the number of processes or thread to decrease is that one or more processes has been stopped, which reduces the total number of processes and threads running on the system.

Recommended Action This alarm is for information purposes only; no action is required.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFTruststoreMissing : ipsec truststore is missing on the node. Reason [String]

Explanation ipsec truststore is missing on the node, DRF LA will not be able to connect to MA

Recommended Action Download ipsec.pem file from Publisher and upload it as ipsec-trust only on the missing node then restart Cisco DRF Local service.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFUnknownClient : The DRF Master Agent on the Pub has received a Client connection request from an unknown server outside the cluster.The request has been rejected Reason [String]

Explanation The DRF Master Agent on the Pub has received a Client connection request from an unknown server outside the cluster.The request has been rejected.

Recommended Action Remove the suspect server from the network. Refer to the Reason section for suspect servers: Hostname and IP Address
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFSecurityViolation : The DRF System has detected a malicious pattern which could result in a security violation Reason [String]

Explanation The DRF Network Message contains a malicious pattern which could result in a security violation like codeinjection or directory traversal. DRF Network Message has been blocked.

Recommended Action Stop the Cisco DRF Master and Cisco DRF Local Agent Services
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFMasterAgentStartFailure : DRF Master Agent was unable to start because it was unable to open port 4040. Reason [String]

Explanation DRF Master Agent was unable to start because it was unable to open port 4040.

Recommended Action Check if port 4040 is not already in use.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFLocalAgentStartFailure : DRF Local Agent was not able to start because it was unable to connect to the Master Agent on port 4040 Reason [String]

Explanation DRF Local Agent was not able to start because it was unable to connect to the Master Agent on port 4040

Recommended Action Check if the CiscoDRFMaster and CiscoDRFLocal services are running
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFLA2MAFailure : DRF Local Agent is not able to connect to Master Agent. Reason [String]

Explanation DRF Local Agent is not able to connect to Master Agent.

Recommended Action Check if the Master Agent is up and the port is authorized.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFMA2LAFailure : Master Agent was unable to send a backup/restore request to the local agent. Reason [String]

Explanation Master Agent was unable to send a backup/restore request to the local agent.

Recommended Action Restart the corresponding local agents and the master agent.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFBackupFailure : Cisco DRF Backup process failed. Reason [String]

Explanation DRF Backup process encountered errors.

Recommended Action Check if DRF staging directory does have required permission/enough space for DRF user. Check logs for further details.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFRestoreFailure : DRF Restore process failed. Reason [String]

Explanation DRF Restore process encountered errors.

Recommended Action Check if DRF staging directory does have required permission/enough space for DRF user. Check logs for further details.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFBackupDeviceError : DRF Backup process is failed due to backup device error. Reason [String]

Explanation DRF Backup process is failed due to backup device error.

Recommended Action Check if the proper device has been specified in the DRF configurations.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFTapeDeviceError : DRF is unable to access tape device. Reason [String]

Explanation DRF is unable to access tape device.

Recommended Action Check if tape drive is working properly and it contains a valid tape.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFInternalProcessFailure : DRF internal process has encountered an error. Reason [String]

Explanation DRF internal process has encountered an error.

Recommended Action Check DRF logs for details.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFRestoreInternalError : DRF Restore operation has encountered an error. Restore cancelled internally. Reason [String]

Explanation DRF Restore operation has encountered an error. Restore cancelled internally.

Recommended Action Check DRF logs for details.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFMABackupComponentFailure : DRF was unable to backup at least one component. Reason [String]

Explanation DRF requested a component to backup its' data. However, there was an error during the backup process and the component was not backed up.

Recommended Action Please check the component backup logs and contact support if needed.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFMARestoreComponentFailure : DRF was unable to restore at least one component. Reason [String]

Explanation DRF requested a component to restore its' data. However, there was an error during the restore process and the component was not restored.

Recommended Action Please check the component restore logs and contact support if needed.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFMABackupNodeDisconnect : The node being backed up disconnected from the Master Agent prior to being fully backed up. Reason [String]

Explanation The DRF Master Agent was running a backup operation on a CCM cluster, when one of the nodes disconnected before the backup operation was completed.

Recommended Action Please check the computer that disconnected during backup. If the computer was accidentally shutdown, restart the backup.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFNoRegisteredComponent : No registered components available, backup failed. Reason [String]

Explanation DRF backup failed since no registered components are available.

Recommended Action Ensure at least one component is registered before attempting a backup.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFNoRegisteredFeature : No feature selected for backup. Reason [String]

Explanation No feature selected for backup

Recommended Action Ensure at least one feature is configured before attempting a backup.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFMARestoreNodeDisconnect : The node being restored disconnected from the Master Agent prior to being fully restored. Reason [String]

Explanation The DRF Master Agent was running a restore operation on a CCM cluster, when one of the nodes disconnected before the restore operation was completed.

Recommended Action Please check the computer that disconnected during restore. If the computer was accidentally shutdown, restart the restore.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFSftpFailure : DRF sftp operation has failed. Reason [String]

Explanation DRF sftp operation has failed.

Recommended Action Ensure that the destination server is available, has appropriate permissions and sftp daemon is running.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFRegistrationFailure : DRF Registration operation failed. Reason [String]

Explanation DRF Registration operation failed.

Recommended Action DRF Registration failed for a component due to some internal error. Check the DRF logs and contact support if needed.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFBackupCancelInternalError : DRF Backup operation has encountered an error. Backup cancelled internally. Reason [String]

Explanation DRF Backup operation has encountered an error. Backup cancelled internally.

Recommended Action Check DRF logs for details.
Error Message

CCM_DRF_MASTER-DRF-4-CiscoDRFLogDirAccessFailure : DRF couldn't access the log directory. Reason [String]

Explanation DRF couldn't access the log directory.

Recommended Action Ensure that the DRF user has required permission/enough space on DRF Log and Trace directory
Error Message

CCM_DRF_MASTER-DRF-4-CiscoDRFComponentDeRegistered : DRF succesfully de-registered the requested component. Reason [String]

Explanation DRF succesfully de-registered the requested component.

Recommended Action Ensure that the component deregistered is not needed for further backup/restore operation.
Error Message

CCM_DRF_MASTER-DRF-4-CiscoDRFDeRegistrationFailure : DRF de-registration request for a component failed. Reason [String]

Explanation DRF de-registration request for a component failed.

Recommended Action Please check the DRF logs and contact support if needed.
Error Message

CCM_DRF_MASTER-DRF-4-CiscoDRFDeRegisteredServer : DRF automatically de-registered all the components for a server. Reason [String]

Explanation This server might have got disconnected from CCM cluster.

Recommended Action Nothing.
Error Message

CCM_DRF_MASTER-DRF-4-CiscoDRFSchedulerDisabled : DRF Scheduler is disabled because no configured features available for backup. Reason [String]

Explanation DRF Scheduler is disabled because no configured features available for backup.

Recommended Action Ensure at least one feature is configured for the scheduled backup to run.
Error Message

CCM_DRF_MASTER-DRF-6-CiscoDRFComponentRegistered : DRF Succesfully Registered the requested component. Reason [String]

Explanation DRF Succesfully Registered the requested component.

Recommended Action Ensure that the registered component is needed for backup/restore operation.
Error Message

CCM_DRF_MASTER-DRF-6-CiscoDRFSchedulerUpdated : DRF Scheduled backup configurations is updated automatically due to feature DeRegistration. Reason [String]

Explanation DRF Scheduled backup configurations is updated automatically due to feature DeRegistration.

Recommended Action Ensure that the new configurations is appropriate one for the backup/restore operation.
Error Message

CCM_DRF_MASTER-DRF-3-CiscoDRFFailure : DRF Backup or Restore process has failed. Reason [String]

Explanation DRF Backup or Restore process encountered errors.

Recommended Action Check if DRF Staging Directory does have required permission/enough space for DRF user. Check logs for further details.
Error Message

CCM_TOMCAT_APPS-LOGIN-3-AuthenticationFailed : Login Authentication failed. Login IP Address/Hostname [String] Login Date/Time [String] Login UserID [String] Login Interface [String]

Explanation Authentication failure for login attempt is detected.

Recommended Action If this event happens repeatedly, investigate the source of the failed login attempts.
Error Message

CCM_TOMCAT_APPS-LOGIN-6-AuthenticationSucceeded : Login Authentication succeeded. Login IP Address/Hostname [String] Login Date/Time [String] Login UserID [String] Login Interface [String]

Explanation Authentication success for login attempt is detected.

Recommended Action If this event is expected, no action is required; otherwise, notify the administrator.
Error Message

CCM_TOMCAT_APPS-LOGIN-6-ServiceActivated : Service Activated. Service Name [String]

Explanation This service is now activated.

Recommended Action No action is required.
Error Message

CCM_TOMCAT_APPS-LOGIN-6-ServiceDeactivated : Service Deactivated. Service Name [String]

Explanation This service is now deactivated.

Recommended Action No action is required.
Error Message

CCM_TOMCAT_APPS-LOGIN-3-ServiceActivatonFailed : Failed to activate a service. Service Name [String] Reason [String]

Explanation Failed to activate this service.

Recommended Action No action is required.
Error Message

CCM_TOMCAT_APPS-LOGIN-3-ServiceDeactivationFailed : Failed to deactivate a service. Service Name [String] Reason [String]

Explanation Failed to deactivate this service.

Recommended Action No action is required.
Error Message

CCM_TOMCAT_APPS-LOGIN-3-ServiceFailed : Service terminated. Service Name [String] Process ID [Int] Reason [String]

Explanation This Service terminated.

Recommended Action No action is required.
Error Message

CCM_TOMCAT_APPS-LOGIN-3-ServiceStartFailed : Failed to start service. Service Name [String] Reason [String]

Explanation Failed to start this service.

Recommended Action No action is required.
Error Message

CCM_TOMCAT_APPS-LOGIN-3-ServiceStopFailed : Failed to stop service. Service Name [String] Reason [String]

Explanation Unable to stop the specified service.

Recommended Action No action is required.
Error Message

CCM_TOMCAT_APPS-LOGIN-3-ServiceRestartFailed : Failed to Restart service. Service Name [String] Reason [String]

Explanation Unable to restart the specified service.

Recommended Action No action is required.
Error Message

CCM_TOMCAT_APPS-LOGIN-3-ServiceExceededMaxRestarts : Service exceeded maximum allowed restarts. Service Name [String] Reason [Int]

Explanation Service exceded max restarts configured for it.

Recommended Action If service is to be running, Please start it.
Error Message

CCM_TOMCAT_APPS-LOGIN-3-FailedToReadConfig : Service Manager failed to read configuration file. File Name [String] Reason [String]

Explanation Failed to read configuration file.

Recommended Action No action is required.
Error Message

CCM_TOMCAT_APPS-LOGIN-3-MemAllocFailed : Memory allocation failed. Memory Allocation Failure [String]

Explanation Failure to allocate memory.

Recommended Action Close some applications and check system resources.
Error Message

CCM_TOMCAT_APPS-LOGIN-3-SystemResourceError : A System call failed. System Call [String] Service [String] Reason [String]

Explanation Failure from a system call.

Recommended Action No action is required.
Error Message

CCM_TOMCAT_APPS-LOGIN-6-CLM_IPSecCertUpdated : IPSec self-signed cert updated. Node's Name or IP [String]

Explanation The IPSec self-signed cert from a peer node in the cluster has been imported due to a change.

Recommended Action No action is required.
Error Message

CCM_TOMCAT_APPS-LOGIN-6-CLM_IPAddressChange : IP address change in cluster. Node's Name [String] Node's Old IP [String] Node's New IP [String]

Explanation The IP address of a peer node in the cluster has changed.

Recommended Action No action is required.
Error Message

CCM_TOMCAT_APPS-LOGIN-6-CLM_PeerState : Current ClusterMgr session state. Node's Name or IP [String] Node's State [String]

Explanation The ClusterMgr session state with another node in the cluster has changed to the current state.

Recommended Action No action is required.
Error Message

CCM_TOMCAT_APPS-LOGIN-3-CLM_MsgIntChkError : ClusterMgr message integrity check error. Sender's IP address [String]

Explanation ClusterMgr has received a message which has failed a message integrity check. This can be an indication that another node in the cluster is configured with the wrong security password.

Recommended Action Verify message is coming from an expected IP address. Verify the security password on that node.
Error Message

CCM_TOMCAT_APPS-LOGIN-3-CLM_UnrecognizedHost : ClusterMgr unrecognized host. Node's IP address [String]

Explanation ClusterMgr has received a message from an IP address which is not configured as a node in this cluster.

Recommended Action Verify that this IP address is currently configured as a server in this cluster.
Error Message

CCM_TOMCAT_APPS-LOGIN-6-CLM_ConnectivityTest : CLM Connectivity Test Failed. Node's IP [String] Error description [String]

Explanation Cluster Manager detected a network error.

Recommended Action Verify connectivity between cluster nodes

System Error Messages for Cisco Unified Communications Manager 7.1(2)

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