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Cisco Unified Communications Manager Documentation Guide for Release 7.0(1)

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Table Of Contents

Cisco Unified Communications Manager Documentation Guide for Release 7.0(1)

General Information

Release Notes for Cisco Unified Communications Manager Release 7.0(1)

Cisco Unified Communications Manager Software Compatibility Guide

Cisco Unified Communications System Release Summary Matrix for IP Telephony

Cisco Unified Communications Manager Documentation Guide for Release 7.0(1)

Design

Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 7.x

Install and Upgrade

Cisco Unified Communications Manager Security Token Advisory

Data Migration Assistant (DMA) User Guide, Release 7.0(1)

Installing Cisco Unified Communications Manager, Release 7.0(1)

Installing Cisco Security Agent for Cisco Unified Communications Manager

Replacing a Cluster or Single Server for Cisco Unified Communications Manager, Release 7.0(1)

Upgrading to Cisco Unified Communications Manager Release 7.0(1) from Cisco Unified Communications Manager 4.x Releases

Configure

Cisco Unified Communications Manager Data Dictionary, Release 7.0(1)

Cisco Unified Communications Manager Developers Guide, Release 6.0(1)

Cisco Unified Communications Manager JTAPI Developers Guide, Release 7.0(1)

Cisco Unified Communications Manager SIP Line Messaging Guide (Standard), Release 7.0(1)

Cisco Unified Communications Manager TAPI Developers Guide, Release 7.0(1)

Cisco Unified Communications Manager XML Developers Guide, Release 7.0(1)

Cisco Unified IP Phone Service Application Development Notes for Cisco Unified Communications Manager, Release 7.0(1)

Maintain and Operate

Changing the IP Address and Host Name for Cisco Unified Communications Manager 7.x Servers

Cisco Unified Communications Manager 6.1 TCP and UDP Port Usage

Cisco Unified Communications Manager Administration Guide, Release 7.0(1)

Cisco Unified Communications Manager Attendant Console Keyboard Shortcuts

Cisco Unified Communications Manager Attendant Console User Guide, Release 6.0(1)

Cisco Unified Communications Manager Bulk Administration Guide, Release 7.0(1)

Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 7.0(1)

Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide,
Release 7.0(1)

Cisco Unified Communications Manager Dialed Number Analyzer Guide, Release 7.0(1)

Cisco Unified Communications Manager Features and Services Guide, Release 7.0(1)

Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 7.0(1)

Cisco Unified Communications Manager Security Guide, Release 7.0(1)

Cisco Unified Communications Manager System Guide, Release 7.0(1)

Cisco Unified Communications Operating System Administration Guide Release 7.0(1)

Cisco Unified Reporting Administration Guide

Cisco Unified Serviceability Administration Guide, Release 7.0(1)

Command Line Interface Reference Guide for Cisco Unified Communications Solutions
Release 7.0(1)

Disaster Recovery System Administration Guide, Release 7.0(1)

Troubleshoot and Alerts

Integration Note for Configuring Cisco Click-to-Call Plug-in with IBM Lotus Sametime

Troubleshooting Guide for Cisco Unified Communications Manager, Release 7.0(1)

Cisco Unified IP Phone Documentation

General Information

Install and Upgrade

Maintain and Operate

Translated Documentation

Other Cisco Unified IP Phone Documentation


Cisco Unified Communications Manager Documentation Guide for Release 7.0(1)

This document lists and describes the documents that make up the Cisco Unified Communications Manager suite of installation and configuration documents. It contains the following sections:

•General Information

•Design

•Install and Upgrade

•Configure

•Maintain and Operate

•Troubleshoot and Alerts

•Cisco Unified IP Phone Documentation

Note The following documents apply to Cisco Unified Communications Manager Release 7.0(1). Because some of the documents were not updated for this release, you will notice that some of the following documents contain references to previous releases in their titles.

Note This documentation guide represents the only printed document that ships with Cisco Unified Communications Manager Release 7.0(1). Because all the available documentation is online, this document provides the online URLs.

General Information

This section lists Cisco Unified Communications Manager general documentation.

Release Notes for Cisco Unified Communications Manager Release 7.0(1)

This document lists and describes the system requirements, new features, changed information, documentation updates, and open caveats for Cisco Unified Communications Manager Release 7.0(1).

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_release_notes_list.html

Cisco Unified Communications Manager Software Compatibility Guide

This document lists Cisco Unified Communications Manager releases and upgrade paths and provides detailed information about compatible releases and loads for devices, applications, application programming interfaces, features, and services.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_device_support_tables_list.html

Cisco Unified Communications System Release Summary Matrix for IP Telephony

This document lists the supported product release version for IP telephony products.

To obtain copies of this document, refer to the URL

http://cisco.com/go/unified-techinfo

Cisco Unified Communications Manager Documentation Guide for Release 7.0(1)

This document describes the pieces that make up the Cisco Unified Communications Manager documentation set. (This is the document you're reading now.)

A printed version of the documentation guide ships with Cisco Unified Communications Manager, and you can access it at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_documentation_roadmaps_list.html

Design

This section lists Cisco Unified Communications Manager system design documentation.

Cisco Unified Communications SRND Based on Cisco Unified Communications Manager 7.x

This Solution Reference Network Design (SRND) document provides design considerations and guidelines for deploying the following components of the Cisco Unified Communications System: Cisco Unified Communications Manager, Cisco Unified Communications Manager Business Edition, Cisco Unified MeetingPlace, Cisco Unified MeetingPlace Express, Cisco Unity, Cisco Unity Connection, Cisco Unity Express, Cisco Unified Presence, Cisco Unified Video Advantage, Cisco Unified Mobility, and other Cisco Unified Communications applications.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_implementation_design_guides_list.html

Install and Upgrade

This section lists Cisco Unified Communications Manager install-related documentation.

Cisco Unified Communications Manager Security Token Advisory

This document describes the purpose of the Cisco System Administrator Security Token. To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html

Data Migration Assistant (DMA) User Guide, Release 7.0(1)

This document describes the data migration tool that you must install and run on your existing Cisco Unified Communications Manager system (previously called Cisco Unified CallManager) prior to upgrading to Cisco Unified Communications Manager 7.0(1).

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html

Installing Cisco Unified Communications Manager, Release 7.0(1)

This document provides procedures for installing Cisco Unified Communications Manager on the publisher database and subscriber servers.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html

Installing Cisco Security Agent for Cisco Unified Communications Manager

This document provides installation instructions and information about Cisco Security Agent (CSA) for Cisco Unified Communications Manager Release 4.x, 5.x, 6.x, and 7.x. To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html

Replacing a Cluster or Single Server for Cisco Unified Communications Manager, Release 7.0(1)

This document describes how to replace an entire cluster or a single server in a cluster for Cisco Unified Communications Manager Release 7.0(1).

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html

Upgrading to Cisco Unified Communications Manager Release 7.0(1) from Cisco Unified Communications Manager 4.x Releases

This document provides procedures for upgrading from previous 4.x versions of Cisco Unified Communications Manager to Cisco Unified Communications Manager 7.0(1).

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_installation_guides_list.html

Configure

This section lists Cisco Unified Communications Manager documentation related to configuration and programming.

Cisco Unified Communications Manager Data Dictionary, Release 7.0(1)

This document describes the data that the primary Cisco Unified Communications Manager database stores for Release 7.0(1). This document automatically generates from the actual development data dictionary that is used to create the SQL scripts for installing the Cisco Unified Communications Manager database.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html

Cisco Unified Communications Manager Developers Guide, Release 6.0(1)

This guide includes the AXL, AXL serviceability, extension mobility, and Cisco Web Dialer APIs.

The Cisco Unified Communications Manager AXL implementation allows applications to modify the Cisco Unified Communications Manager system database.

Cisco Unified Communications Manager Cisco Unified Real-Time Monitoring Tool information, performance counters, and database information exposure occurs through the AXL serviceability API.

The Cisco Extension Mobility Service provides a rich API, which enables extension mobility on IP phones and allows application control over authentication, scheduling, and availability.

The Cisco Web Dialer application enables click-to-dial functionality by creating hyperlinked telephone numbers in a company directory.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html

Cisco Unified Communications Manager JTAPI Developers Guide, Release 7.0(1)

This guide describes the Cisco implementation of JTAPI for the Cisco Unified Communications Manager platform. Cisco conforms as closely as possible to the JTAPI specification while providing extensions that enhance JTAPI and expose the advanced features of Cisco Unified Communications Manager to applications.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html

Cisco Unified Communications Manager SIP Line Messaging Guide (Standard), Release 7.0(1)

Describes the implementation of the Session Initiation Protocol (SIP) for line side devices in Cisco Unified Communications Manager.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html

Cisco Unified Communications Manager TAPI Developers Guide, Release 7.0(1)

This guide describes the Cisco TAPI Service Provider (TSP), which allows developers to create customized IP telephony applications for Cisco users. The Cisco TAPI implementation uses the Microsoft TAPI v2.1 specification and supplies extension functions to support Cisco Unified Communications Manager Solutions.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html

Cisco Unified Communications Manager XML Developers Guide, Release 7.0(1)

This document describes the Cisco Unified Communications Manager Administrative XML Layer API, AXL-Serviceability APIs, Extension Mobility Service, and SOAP and HTML over HTTPS interfaces for developing Cisco Web Dialer applications.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html

Cisco Unified IP Phone Service Application Development Notes for Cisco Unified Communications Manager, Release 7.0(1)

This document provides the information that is needed for programmers and system administrators to develop and deploy new Cisco Unified IP Phone services with Cisco Unified Communications Manager Release 7.0(1) by using eXtensible Markup Language (XML) objects and the Hypertext Transfer Protocol (HTTP) with standard web servers. Cisco conforms as closely as possible to the XML and HTTP standards while providing maximum service functionality for Cisco Unified IP Phones.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_programming_reference_guides_list.html

Maintain and Operate

This section lists Cisco Unified Communications Manager maintenance and operation documentation.

Changing the IP Address and Host Name for Cisco Unified Communications Manager 7.x Servers

This document provides the steps to change the IP address and hostname on a Cisco Unified Communications Manager server.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Manager 6.1 TCP and UDP Port Usage

This document provides a list of the TCP and UDP ports that Cisco Unified Communications Manager 6.1 uses for intracluster connections and for communications with external applications or devices. It provides important information for the configuration of firewalls, Access Control Lists (ACLs), and quality of service (QoS) on a network when an IP Communications solution is implemented.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Administration Guide, Release 7.0(1)

This document provides step-by-step instructions for configuring, maintaining, and administering the Cisco Unified Communications Manager voice over IP network.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Attendant Console Keyboard Shortcuts

This quick-reference guide lists keyboard shortcuts that are used with the Cisco Unified Communications Manager Attendant Console. The attendant can attach this document to the monitor or place it on the keyboard.

To access copies of this document online, refer to the URL

http://www.cisco.com/en/US/products/ps7282/products_user_guide_list.html

Cisco Unified Communications Manager Attendant Console User Guide, Release 6.0(1)

This document provides reference and procedural information for users who are operating the Cisco Unified Communications Manager Attendant Console. This release provides localized versions of the Cisco Unified Communications Manager Attendant Console User Guide in multiple languages.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/ps7282/products_user_guide_list.html

Cisco Unified Communications Manager Bulk Administration Guide, Release 7.0(1)

This document provides step-by-step instructions for adding, updating, or deleting large numbers of users, devices, and ports on specific devices.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Call Detail Records Administration Guide, Release 7.0(1)

This document describes how to configure call detail records (CDRs) and call management records (CMRs) and provides examples of these records.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Manager CDR Analysis and Reporting Administration Guide,
Release 7.0(1)

This document describes how to configure and use Cisco Unified Communications Manager CDR Analysis and Reporting (CAR), a tool that is used to create user, system, device, and billing reports.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Dialed Number Analyzer Guide, Release 7.0(1)

This document provides information on using Dialed Number Analyzer to test and diagnose a deployed Cisco Unified Communications Manager dial plan configuration, analyze the test results, and use the results to tune the dial plan.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Features and Services Guide, Release 7.0(1)

This document provides key concepts, terminology, and descriptive information about features and high-level administrative tasks that involve Cisco Unified Communications Manager.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Real-Time Monitoring Tool Administration Guide, Release 7.0(1)

This document provides descriptions and step-by-step instructions for installing and using the Cisco Unified Real-Time Monitoring Tool.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Manager Security Guide, Release 7.0(1)

This document provides step-by-step instructions on how to configure authentication and encryption for Cisco Unified Communications Manager, Cisco Unified IP Phones, SRST references, Cisco MGCP gateways, and Cisco Unity and Cisco Unity Connection voice-messaging ports. It also covers authorization for SIP trunk messages.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Manager System Guide, Release 7.0(1)

This document provides descriptions of the Cisco Unified Communications Manager system and its components, configuration checklists, and links to associated Cisco Unified Communications Manager Administration Guide and Cisco Unified Communications Manager Features and Services Guide procedures.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Communications Operating System Administration Guide Release 7.0(1)

This document provides information about using the Cisco Unified Communications Platform graphical user interface (GUI) to perform many common system- and network-related tasks.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Reporting Administration Guide

This guide provides an overview of the Cisco Unified Reporting web application, describes how to use the application, and provides procedures for completing various reporting tasks.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Cisco Unified Serviceability Administration Guide, Release 7.0(1)

This document provides descriptions and procedures for configuring alarms, traces, SNMP, and so on, through Cisco Unified Serviceability. It also describes how to activate, start, and stop feature and network services.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Command Line Interface Reference Guide for Cisco Unified Communications Solutions
Release 7.0(1)

This document describes the Command Line Interface (CLI) commands that are available for the Cisco Unified Operating System. You can access this document at

http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_reference_guides.html

Disaster Recovery System Administration Guide, Release 7.0(1)

This document provides an overview of the Disaster Recovery System and provides procedures for performing various backup- and restore-related tasks.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_maintenance_guides_list.html

Troubleshoot and Alerts

This section lists Cisco Unified Communications Manager troubleshooting documentation.

Integration Note for Configuring Cisco Click-to-Call Plug-in with IBM Lotus Sametime

This document provides the configuration steps to install the Cisco Click-to-Call plug-in on an IBM Lotus Sametime server and to configure Cisco Unified Communications Manager to handle the calls that the plug-in originates.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_configuration_examples_list.html

Troubleshooting Guide for Cisco Unified Communications Manager, Release 7.0(1)

This document provides troubleshooting procedures for resolving Cisco Unified Communications Manager system and configuration problems.

To obtain copies of this document, refer to the URL

http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guides_list.html

Cisco Unified IP Phone Documentation

This section lists the documentation for the Cisco Unified IP Phone 7900 and 3900 series.

General Information

The following location provides release note and licensing documentation for the Cisco Unified IP Phones 7900 Series:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_general_information.html

The following location provides release note and licensing documentation for the Cisco Unified IP Phones 3900 Series:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_general_information.htmls

Install and Upgrade

The following location lists the installation and regulatory compliance and safety information documentation for the Cisco Unified IP Phones 7900 Series:

http://www.cisco.com/en/US/products/hw/phones/ps379/prod_installation_guides_list.html

The following location lists the installation and regulatory compliance and safety information documentation for the Cisco Unified IP Phones 3900 Series:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_install_and_upgrade.html

Maintain and Operate

The following location provides documentation for administering and using the Cisco Unified IP Phones 7900 Series:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_maintain_and_operate.html

The following location provides documentation for administering and using the Cisco Unified IP Phones 3900 Series:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_maintain_and_operate.html

The following location provides a Cisco Unified IP Phone Quick Start Guide for Administrative Assistants. The four-panel guide is designed to help administrative assistants get up to speed quickly with basic phone features and addresses common questions.

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/admin_qrc/7_0/aa_card.pdf

Translated Documentation

This section lists the translated end user guides for Cisco Unified IP Phones.

The following location provides translated documentation for the Cisco Unified IP Phones 7900 Series:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_translated_documents.html

The following location provides translated documentation for the Cisco Unified IP Phones 3900 Series:

http://www.cisco.com/en/US/products/ps7193/tsd_products_support_translated_documents.html

Other Cisco Unified IP Phone Documentation

The following location provides links to other Cisco Unified IP Phones and services documentation not listed above:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

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